Momento, Staines TW18 4UQ

Please tell us about the good and bad aspects of living in your local area:

The building is right opposite a train station, bus terminals and tram stops so its is well connected and convenient to get to different parts of London. Grocery shops are right down the street with plenty of options for takeaway. Shopping center is largely empty but good for last-minute shops. This development is in the heart of Croydon so expect frequent police car sirens and people shouting drunkenly at 2am. But windows exist for a reason i guess.

How has the building management responded to any problems or issues you have raised:

We submit requests for any malfunctions like washing machines and faulty Wifi to the resident app and they will assign us maintence people who fix them. A shame that current residents usually have to wait for a few days to a few weeks as they prioritize fixing up the apartments that has just been rented out but in urgent cases escalating issues to the reception staff usually helps with the waiting time.

Please share one thing (or more) which you wish you had known before you moved in:

Events are being held almost every Friday and Saturday at Boxpark, which is right opposite us creating noise that can sometimes be a nuisance. Also almost every house hold has a pet so expect a furry friend with you every time you go down the lift (a nice bonus in my opinion but i know this may bother someone)

Please tell us about the good and bad aspects of living in your local area:

I absolutely LOVE my new flat like, if I could marry it, I probably would (don’t judge). From day one, the whole experience has been smoother than a freshly buttered croissant, and 100% of that credit goes to the maintenance team who I’m now convinced might actually be a superhero in disguise.

How has the building management responded to any problems or issues you have raised:

Yes — and impressively fast. I reported an issue and was contacted in less than 24 hours. I’ve had food deliveries take longer, so that says a lot.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly… no. Shocking, I know. Every question I had was answered upfront by Sajid, leaving me with zero nasty surprises which in the world of renting feels almost suspiciously perfect. Great Flat great area

Please tell us about the good and bad aspects of living in your local area:

Transportation wise, this location is very convenient - the building is directly across from East Croydon train station and has multiple tram/bus stops on the same street. The gorgeous Park Hill Park is less than a 10 minute walk away. I have been here less than a week, so I haven't truly explore the area yet, but I can say that there is easy access to everyday needs such as food shops, restaurants, electronic stores, banks, etc.

How has the building management responded to any problems or issues you have raised:

I received confirmation of my maintenance request and the issue was handled quickly.

Please share one thing (or more) which you wish you had known before you moved in:

I wished I had known more about the internet setup in the building before hand.

Please tell us about the good and bad aspects of living in your local area:

Croydon has a lot of bad publicity however no one speaks about the excellent transport links to all the major destination. I would like to praise the young gentlemen that daily cleans outside the building. The reception staff especially Chantell, Daniel and Funto alway greet with smile, friendly and professional.

How has the building management responded to any problems or issues you have raised:

Most definitely, the reception staff are so helpful and supportive.

Please share one thing (or more) which you wish you had known before you moved in:

The community involvement especially the pet group and the exercise classes offered.

Please tell us about the good and bad aspects of living in your local area:

The amount of shops and things immediately available is great, especially when you’re busy throughout the day, or even when you’re planning a night out, etc. The transport was also a big reason why we moved here initially, it’s 15/20 mins into Central London which is perfect for work.

How has the building management responded to any problems or issues you have raised:

They’ve been brilliant, they’ve typically responded same day and are genuinely good people aswell, which is always really helpful.

Please share one thing (or more) which you wish you had known before you moved in:

Probably should’ve taken a bit more time to have a look at some two-beds, which would’ve given us a lot more space.