Biscuit Walk, London SE16

Please tell us about the good and bad aspects of living in your local area:

I’ve been extremely impressed with the development at Momento from day one. The building itself is modern, stylish, and very thoughtfully designed, with a clear focus on both aesthetics and practicality. Everything feels high quality, from the finishes in the apartments to the layout and presentation of the communal spaces. The common areas are always clean, well-lit, and inviting, creating a genuinely warm and welcoming atmosphere for residents and visitors alike. It’s clear that a lot of care goes into maintaining the building to a high standard.

How has the building management responded to any problems or issues you have raised:

There was an issue with both my front door and cupboard door, which was quite frustrating at first. I reported it to the manager, and I was genuinely impressed by how quickly everything was handled. Within just two minutes, the handyman, Emeric, arrived, and he fixed both problems straight away with great efficiency. I’m very grateful for the prompt response and excellent service it really made a difference and turned a stressful situation into a very positive experience.

Please share one thing (or more) which you wish you had known before you moved in:

The experience has met and in many ways exceeded my expectations. Overall, I feel very comfortable, well-settled, and happy with my decision to move here.

Please tell us about the good and bad aspects of living in your local area:

Good aspect: near the station it’s easy for me to get to work - 30 minutes to Waterloo, the shopping centre is next to me loads of supermarkets and variety of restaurants. The river is also 5 minutes, which I love.

How has the building management responded to any problems or issues you have raised:

As of yet I haven’t had any issues to raise for any problems

Please share one thing (or more) which you wish you had known before you moved in:

There’s nothing that I can think of I knew everything before I moved in my first tour was with Djellza, and everything was explained even after the tour if I had any questions she didn’t hesitate to answer

Please tell us about the good and bad aspects of living in your local area:

The building is ideally located right opposite the station, making travel across London very convenient. There are plenty of shops and restaurants within walking distance. The area tends to be windy year-round and has constant foot traffic. On the plus side, it’s a very dog-friendly neighborhood, and there’s a park just around the corner. However, the bin collection area on the back street can occasionally be unpleasant due to strong odors.

How has the building management responded to any problems or issues you have raised:

They have always been proactive and helpful to resolve any concerns or issues faced.

Please share one thing (or more) which you wish you had known before you moved in:

Monthly rolling contracts are significantly more expensive despite offering the same amenities and services.

Please tell us about the good and bad aspects of living in your local area:

The area is amazing as there is quite a bit of everything around here both food wise , shop wise etc. I am assuming it would get quite noise with the new development nearby.

How has the building management responded to any problems or issues you have raised:

Yes, but there has been quite the delayChantel is lovely and probably one of the best parts of my day is when I see her at the front. She has this infectious smile that just makes your day. The worst part unfortunately would be maintenance due to them sometimes taking quite a bit of time in respnding. in getting someone over.

Please share one thing (or more) which you wish you had known before you moved in:

I would have looked into the hot water / wifi situation as there were quite a lot of complications as of the bgining.

Please tell us about the good and bad aspects of living in your local area:

Living in this area has a good balance of convenience and comfort. There are plenty of local shops, supermarkets, and a decent range of restaurants and cafés. Open spaces and parks are generally well-maintained and provide a nice place to relax or exercise.

How has the building management responded to any problems or issues you have raised:

Building management has generally been responsive and helpful when issues have been raised. Most concerns are acknowledged promptly, and the team makes a genuine effort to resolve them as quickly as possible.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is the importance of setting up the right ISP early on. Internet options can be somewhat limited depending on the provider, and connection speeds or reliability may vary, so it’s worth researching and arranging this in advance to avoid any delays.