Glasshouse Square Bristol BS1

Please tell us about the good and bad aspects of living in your local area:

Royal Docks is a great area with loads going on. The Elizabeth line at Custom House makes getting into central London a breeze, and there are plenty of cafés and restaurants nearby. Gallions Reach shopping park is close for essentials, and the waterfront walks are a nice bonus. The area has really come on in recent years.

How has the building management responded to any problems or issues you have raised:

Good and timely manner. There’s also been minimal issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I thought more about the gym facilities as it’s not “useful” for my needs. Very Minsk equipments and space.

Please tell us about the good and bad aspects of living in your local area:

Perfect location, convenient transport options right on your doorstep. The staff on reception and management are superb, Ellie is so attentine, goes the extra mile every time.

How has the building management responded to any problems or issues you have raised:

Quick to respond and resolve any issues around the flat.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how friendly everyone is in the team.

Please tell us about the good and bad aspects of living in your local area:

Many grocery stores and pharmacy close by, as well as direct access to the underground station. The position between the O2, Canary Wharf and Stratford make this an amazing location.

How has the building management responded to any problems or issues you have raised:

Building management has been amazing. Had a couple of issues that were promptly resolved. Very quick, and very informative with anything going on.

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t realise the extent of the facilities as well as the level of customer service I’ve experienced from the team. A very pleasant surprise!

Please tell us about the good and bad aspects of living in your local area:

Lots of noise at night and can feel a bit sketchy. The gate to the development half of the time did not work. Once found needles on the step from trespassers. Otherwise the location itself is great, right in the heart of Dalston.

How has the building management responded to any problems or issues you have raised:

They were good at helping with minor repairs but dealing with the mould was absolutely exasperating. I’d be ignored, they’d send people who were new every time so the notes and actions never got passed on. Took around a year to even start making any progress. Asked if I could be moved into a new property and it wasn’t even considered.

Please share one thing (or more) which you wish you had known before you moved in:

I absolutely wouldn’t have moved in had I known about the mould and the stress that was going to cause me.

Please tell us about the good and bad aspects of living in your local area:

Overall, living in my local area has been wonderful. It's close to downtown and the building/flat is super nice.

How has the building management responded to any problems or issues you have raised:

Yes, they have. And I owe a lot to the building management team for this. Originally, I was living in apartment that did not allow me to have pets. Since I wanted to get a dog this year, I approached the building management team for support and to see if I could move apartments. It was a lot of work on their end, but they were super supportive, and in the end it worked out! It really demonstrated how much work and care they devote to the residents here, and I am very blessed to have them run my building. Really great people that work here - nothing but respect and gratitude on my end.

Please share one thing (or more) which you wish you had known before you moved in:

I guess it took me a while to figure out how the washing machine works. But, that was mostly my fault since I didn't read the welcome packet thoroughly enough. I also really underestimated the community I would find and build here. My neighbours are really lovely!