E-25, Kew Curve, Capital Interchange Way, Brentford, TW8

Please tell us about the good and bad aspects of living in your local area:

Super close to the tube and the wetlands for walks. Unfortunately dogs aren’t allowed but you can walk them down the canal close by. A couple of nice cafes and the breweries but no pubs . Some traffic noise in balcony but nothing of concern at night.

How has the building management responded to any problems or issues you have raised:

Some of them , yes. It is much better now with new management. Was hard to get a response during team changes.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that current residents would not be favoured for loyalty when it comes to yearly renewals and that instead concessions are only offered to new people coming in

Please tell us about the good and bad aspects of living in your local area:

The location is often described as well connected, but in reality it is far less convenient than expected. While there are transport links in the wider area, access to them is not straightforward and daily commuting takes more effort than the marketing suggests. Walking routes to stations are not particularly pleasant or direct, which reduces the practicality of the location. The constant noise from nearby trains further affects the living experience. Combined with the surrounding industrial environment of Scrubs Lane, the area feels more like a transport corridor than a comfortable residential neighbourhood, limiting its overall appeal for long term living.

How has the building management responded to any problems or issues you have raised:

Reception and building management were, in my experience, one of the weakest parts of living here. Interactions at reception were often unhelpful and at times outright rude. Rather than feeling supported as a resident, it frequently felt like raising issues was inconvenient for staff. Maintenance response was inconsistent. Some problems were acknowledged, but resolution was slow or incomplete. Larger issues like lifts, utilities, and climate control did not feel prioritised with the urgency you would expect from a modern development.

Please share one thing (or more) which you wish you had known before you moved in:

The biggest issue overall is the gap between what was promised and what was delivered. The marketing suggests high end, comfortable urban living, but the reality is a building with recurring operational issues, poor communication, and disappointing upkeep. The combination of overheating flats, unreliable facilities, noise, and inconsistent management makes it difficult to recommend the development, particularly at the price point typically charged. For what it claims to be, it falls significantly short of expectations.

Please tell us about the good and bad aspects of living in your local area:

Absolutely love the place. Flat is amazing and the onsite staff and contractors are fantastic! Really great

How has the building management responded to any problems or issues you have raised:

Absolutely spot on! Thank you guys. We needed a new boiler. Took a bit to get there but they put a huge one in. Also they fixed the faulty towel heater.

Please share one thing (or more) which you wish you had known before you moved in:

There were higher floors and same canal facing! However our room is huge so it’s hard to complain!

Please tell us about the good and bad aspects of living in your local area:

great area with plenty of shops around and good transport links. also there is also good ameneties too great a

How has the building management responded to any problems or issues you have raised:

yes, they are very quick with their response time and they fix all the defects

Please share one thing (or more) which you wish you had known before you moved in:

I wish the gym was in every building and maybe bigger for more equiptment

Please tell us about the good and bad aspects of living in your local area:

Great area of town to live in with plenty of restaurants, cafes and bars on your doorstep but without the noise that comes with it.

How has the building management responded to any problems or issues you have raised:

Any problems or issues have been resolved quickly and everyone is lovely especially Holly who is always happy to help and support with anything that is needed.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how good the location is, you really are a walking distance to anywhere in town and only half an hour for a nice walk in the Peak District if you want to escape at the weekend or evening after work.