Station Approach, Epsom, Surrey, KT19

Please tell us about the good and bad aspects of living in your local area:

Good: Location - great connectivity viaStratford station, convenient and good accessibility to food and groceries (M&S, Waitrose, Sainsbury's, Lidl, Iceland, Poundland, Tariq Halal Meats all within walking distance) Parking - onsite parking only for blue badge holders, for the rest of us we have to park in Westfield or Stratford International. Can't comment on this as I don't own a car. Trash / Recycling - there is a chute for trash and recycling, but they frequently break down, during which residents are required to bring the items to the refuse room ourselves which can be inconvenient / inaccessible depending on the building you are in. Traffic noise depends on which building you are located in. Some units face the train station, some units are much quieter.

How has the building management responded to any problems or issues you have raised:

For minor issues e.g. blocked drainage in the unit they are pretty responsive and efficient. However for bigger and more important issues, they are pretty slow with responses and updates. It takes a few other residents to complain or physically head to the reception before they start sending out comms (repeatedly, it is almost spiteful) to the rest of us.

Please share one thing (or more) which you wish you had known before you moved in:

First impression is great, but living here will require some patience, be it for other neighbours or the management.

Please tell us about the good and bad aspects of living in your local area:

I am currently living at Momento and have had a very positive experience so far. It is a really nice place to live, with a well-managed and pleasant environment that makes day-to-day living comfortable. Everything has been handled smoothly and professionally, and any queries have been addressed quickly and efficiently. Communication has been clear, consistent, and reliable throughout. Special thanks to Djelza for her help with the introduction and onboarding process and to Benedetta for her ongoing support with any questions or issues that arise. Their assistance has been greatly appreciated. Overall, I am very happy with my experience here and would recommend living at Momento.

How has the building management responded to any problems or issues you have raised:

I have experienced a few minor issues; however, they have been addressed and resolved promptly, efficiently, and in a highly professional manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was explained very well during the tour, and I felt well-informed before moving in. There wasn’t anything in particular I wish I had known in advance, as the process and expectations were communicated clearly from the start.

Please tell us about the good and bad aspects of living in your local area:

The local area is very convenient, with a good range of shops, restaurants, cafés and supermarkets nearby. Transport links are also a big positive, with easy access to trains, buses and main roads, which makes commuting and travelling around London straightforward.

How has the building management responded to any problems or issues you have raised:

Building management have responded to issues in a helpful way. Especially Daniel has been very helpful with communication where needed, and overall assistas whenever problems are raised.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I knew before moving in is how convenient the location would be for day-to-day living. Having shops, transport links and local amenities nearby has made things much easier than expected, especially when commuting or running errands. It is definitely one of the main positives of living here.

Please tell us about the good and bad aspects of living in your local area:

The building is in a great location, just a 5-minute walk from the station, making it very convenient for commuting. It’s perfect for quick access to Heathrow in one direction and Paddington in the other. There are good local amenities nearby, including shops and restaurants, and overall the area feels well-connected and practical for daily living.

How has the building management responded to any problems or issues you have raised:

The issue was dealt with straight away kudos to the maintenance team for their quick and efficient response. Emeric was very patient and took the time to show me how everything in my flat works, making sure I understood all the features and how to use them properly

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t realise there were vending machines and a Tulu machine available, which is really convenient—especially when the shops are closed. It’s also helpful to have access to printing facilities. These are small details but they make day-to-day living much easier and more convenient for residents

Please tell us about the good and bad aspects of living in your local area:

Ten Degrees is brilliantly located in Croydon, with easy access to excellent transport links, a wide variety of shops, restaurants, and green spaces. East Croydon station is just a short walk away, making commuting into central London a breeze. The local area has everything you need on your doorstep.

How has the building management responded to any problems or issues you have raised:

Any issues raised have been responded to swiftly and efficiently. The team, particularly Tim, Chantel, Daniel, and Funto, always follow up to ensure problems are fully resolved and residents are satisfied. Communication is excellent throughout.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known sooner just how wonderful the onsite team is — it would have made my decision to move here even easier! Tim, Chantel, Daniel, and Funto genuinely make Ten Degrees feel like home.