Biscuit Walk, London SE16

Please tell us about the good and bad aspects of living in your local area:

Good: Location - great connectivity viaStratford station, convenient and good accessibility to food and groceries (M&S, Waitrose, Sainsbury's, Lidl, Iceland, Poundland, Tariq Halal Meats all within walking distance) Parking - onsite parking only for blue badge holders, for the rest of us we have to park in Westfield or Stratford International. Can't comment on this as I don't own a car. Trash / Recycling - there is a chute for trash and recycling, but they frequently break down, during which residents are required to bring the items to the refuse room ourselves which can be inconvenient / inaccessible depending on the building you are in. Traffic noise depends on which building you are located in. Some units face the train station, some units are much quieter.

How has the building management responded to any problems or issues you have raised:

For minor issues e.g. blocked drainage in the unit they are pretty responsive and efficient. However for bigger and more important issues, they are pretty slow with responses and updates. It takes a few other residents to complain or physically head to the reception before they start sending out comms (repeatedly, it is almost spiteful) to the rest of us.

Please share one thing (or more) which you wish you had known before you moved in:

First impression is great, but living here will require some patience, be it for other neighbours or the management.

Please tell us about the good and bad aspects of living in your local area:

I am currently living at Momento and have had a very positive experience so far. It is a really nice place to live, with a well-managed and pleasant environment that makes day-to-day living comfortable. Everything has been handled smoothly and professionally, and any queries have been addressed quickly and efficiently. Communication has been clear, consistent, and reliable throughout. Special thanks to Djelza for her help with the introduction and onboarding process and to Benedetta for her ongoing support with any questions or issues that arise. Their assistance has been greatly appreciated. Overall, I am very happy with my experience here and would recommend living at Momento.

How has the building management responded to any problems or issues you have raised:

I have experienced a few minor issues; however, they have been addressed and resolved promptly, efficiently, and in a highly professional manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was explained very well during the tour, and I felt well-informed before moving in. There wasn’t anything in particular I wish I had known in advance, as the process and expectations were communicated clearly from the start.

Please tell us about the good and bad aspects of living in your local area:

Early in the process still but Yasmin has been nothing but helpful. Via email, and especially via phone. Had us sorted in record time and nothing was too much trouble. Can’t go wrong when the onboarding is smooth and trouble free.

How has the building management responded to any problems or issues you have raised:

They have responded usually within the hour and with all the information I asked for

Please share one thing (or more) which you wish you had known before you moved in:

Nothing comes to mind, but be careful about the listings on the website, we found sometimes the wrong floor plan was attached - easily solved by asking for the correct ones.

Please tell us about the good and bad aspects of living in your local area:

Good: Parks, High Street Nearby, Facilities and leisure centre Bad: Car Parking is expensive in Sutton Area

How has the building management responded to any problems or issues you have raised:

Prompt response by the facilities. All issues are nearly resolved in couple of hours.

Please share one thing (or more) which you wish you had known before you moved in:

The maintenance team keeps sending various individuals to review/checks alarm, heating etc with mandate to respond and in one instance fine will be issued.

Please tell us about the good and bad aspects of living in your local area:

The local area is very convenient, with a good range of shops, restaurants, cafés and supermarkets nearby. Transport links are also a big positive, with easy access to trains, buses and main roads, which makes commuting and travelling around London straightforward.

How has the building management responded to any problems or issues you have raised:

Building management have responded to issues in a helpful way. Especially Daniel has been very helpful with communication where needed, and overall assistas whenever problems are raised.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I knew before moving in is how convenient the location would be for day-to-day living. Having shops, transport links and local amenities nearby has made things much easier than expected, especially when commuting or running errands. It is definitely one of the main positives of living here.