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The Site


More Information about properties

Other questions

1.The Site

1a. Why don't all the properties have full details and photos?

While Rightmove encourages all our agents to provide us full property details with as much information as possible, not all of our member agents are able and some choose not to comply. Sometimes, an agent might want to post a newly available property before s/he has had an opportunity to take photographs or prepare a full description. If you want more information on a property you have seen on Rightmove, we recommend that you contact the agent directly.

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1b. Why do some properties marked SOLD STC still appear on the site?

In England and Wales, a property sale is not legally binding until contracts have been exchanged. In other words, even if an offer has been made and is accepted, the seller may entertain higher offers from other bidders. So, we list the property as "Sold, Subject to Contract" when an offer has been accepted, but contracts have not been exchanged. Many people use Rightmove to gauge property prices in their area, so properties with SOLD STC flags can be a useful guide to the strength of the market.

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1c. Which internet browsers do we support?

The following internet browsers are supported. Earlier versions may work, however we recommend you upgrade to one of these free browsers to get the most out of our website.

  • Internet Explorer 8 or above (download: Windows)
  • Firefox 12 or above (download: Windows Mac Linux)
  • Safari 5 or above (download: Windows Mac)
  • Chrome 21 or above (download: Windows Mac Linux)

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2. Searching

2a. Why doesn't your search recognise the location I typed in?

The most common reason for this is misspellings. Double check your location to make you spelled the place name correctly, or entered the postcode correctly. If you believe a place name should be recognised and it is not, please contact us

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2b. My search, which included my area plus a few miles around, returned unexpected results.

Our radius search is not based on radius from the centre of a location, but from the borders. This means that your search area may be larger than your expectations. To combat this, we suggest reducing your radius size to take the borders into account. Please see our explanation of how our radius search works.

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2c. How does tube and train search work?

You can now search for properties by entering the name of any tube, train, tram or DLR station in Britain. Simply type in the name of your chosen station (e.g. Manchester Piccadilly Station or Victoria Station) and the search results page will display the properties which match your chosen criteria. The distance displayed is "as the crow flies". In other words, we display the shortest distance between the property and the station, not taking into account diversions necessary to cross rivers, railroads, or other barriers. In addition, you can now view the distance in miles, of the three nearest stations on every property details page. Please note that you are currently unable to sort the properties by distance from the station selected.

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3. More Information about properties

3a. What should I do if I want more information about one of the properties?

Rightmove is not itself an Estate Agent. We only display the properties provided to us by our subscribing members. We recommend that you contact the estate agent or developer who is marketing the property if you require further information. The agent's contact details are both on the search results page and on the property details page. You can call the phone number provided or use the "Request details" button on the property details page to email the agent with your questions.

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3b. I asked for details on a property but haven't heard anything yet. What should I do?

We're sorry that the agent or developer you contacted has not promptly replied to your request. We are constantly working with our members to insure that they quickly respond to queries. The best way to make sure your queries are answered immediately is by calling the agent directly.

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3c. My house is being sold through a rightmove.co.uk member, but it doesn't appear on the website. Why not?

If your agent is a Rightmove member, then your property should appear on our site as soon as your agent has completed (and you have signed off) the property details and uploaded them to our database. Please contact your agent to make sure s/he has finished the details and marked that the house is available for sale. If your agent uses property software in their branch, it may take up to 24 hours to appear on our site.

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3d. Why is my house still online when it has been sold?

If you have exchanged contracts but not yet completed on your purchase, your home could still appear on the site as "Sold, Subject to contract" (see the buying guides for more on this). If you have completed contracts, then your home should no longer appear on the site. If this is the case, please contact your agent and make sure s/he updates the status of your home on Rightmove.

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3e. The details of my house on Rightmove.co.uk are incorrect. What should I do?

We receive all property details directly from our members. It is best to contact your agent directly to inform them of the errors in the description.

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3f. How much will it cost me to call the 0843 number displayed on the site?

0843 numbers are classified as Non-Geographic Numbers meaning the number does not reside within a specific geographic location. These numbers have fixed calling rates regardless of where the call is made from within the UK. These calls are charged at no more than 4 pence per minute from a BT line although charges from other operators may vary.

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4. Other questions

4a. Can I sell my home privately through Rightmove?

In the UK, as part of our commitment to our users, we only work through estate agents because they are covered by the Estate Agency Act 1979 and the Property Misdescriptions Act 1991, which requires them to be truthful in their advertising about property and affords protection to both buyer and seller. If you want to advertise your property for sale in the UK on Rightmove, you can find our members in your area by searching for an estate agent. Alternatively, ask your preferred agent to contact Rightmove about membership. If you are interested in selling property overseas and you would like to sell your property overseas, Rightmove Overseas do accept listing from vendors.

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4b. I am an agent/developer and want to know more about becoming a member. What do I do?

For further information on becoming a member, please see our section For UK Agents and Developers. Alternatively, you can call our Customer Services Team on 01908 712300 who will arrange for one of our Field Sales Executives to provide you with further details. For further information about advertising property for sale abroad please visit Rightmove Overseas.

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4c. I have a question that is not covered here, how do I get an answer?

To contact us please click here.

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