The Resident Choice Awards

The awards are designed to recognise and reward what matters most: the real lived experience of residents. They aim to:

• Highlight developments and operators delivering outstanding resident experiences
• Provide a transparent benchmark for quality across the sector
• Celebrate the teams who consistently go above and beyond for their residents

By using resident feedback as the foundation, the awards reflect what renters actually value, not just what’s marketed.

Recognition you can trust

Because awards are based on verified reviews, they carry real credibility with both renters and the industry.

Stronger differentiation

Awards help you stand out in a competitive market, especially when renters are comparing similar developments. They demonstrate proven resident satisfaction as well as a commitment to transparency.

A powerful marketing asset

Winning or being shortlisted gives you access to credible proof points to support your brand story as well as content you can showcase across your marketing channels.

Insight into performance

Even if you don’t win, being part of the awards gives you a clear view of how your developments perform, as well as insight into what ‘best-in-class’ looks like.

What makes the Resident Choice Awards different is that they are 100% driven by resident feedback. Winners are determined based on:

• The volume of verified reviews collected within a calendar year
• The average rating across relevant review categories
• Performance relative to other developments or operators in the same category

To ensure fairness and consistency, only developments and operators who meet minimum review thresholds are considered. These thresholds vary depending on development size and portfolio scale.

This ensures awards reflect genuine resident experience, rather than subjective opinion.

Eligibility is based on having a sufficient number of verified reviews within the awards period (1^st January to 31^st December).

Development level award criteria:

For Build to Rent developments, requirements vary by size:

• Under 150 units: minimum of 15 verified reviews
• 150-500 units: verified reviews equal to at least 10% of total unit count
• 501+ units: minimum of 50 verified reviews

For Single Family Housing and Co-Living developments:

• Minimum of 10 verified reviews

Operator level award criteria:

For BTR operators:

• Minimum of 3 BTR developments in the portfolio
• At least 50 verified reviews across the portfolio
• 80% of developments must each have at least 10 verified reviews

For SFH operators:

• Qualification will focus on specific SFH developments only
• At least 25 verified reviews across the SFH portfolio
• Minimum of 5 developments, each with at least 5 verified reviews

Additional considerations:

• Review requirements may be pro-rated for newer developments, depending on how long they’ve been operational
• Developments are only required to start collecting reviews from their fifth month of operation
• Some smaller or PRS developments may be excluded from certain thresholds, depending on category

The awards typically include a mix of:

• Top-rated developments (by region, size or category)
• Operator awards (based on portfolio performance)
• Team awards (recognising on-site teams and individuals)
• Special categories (e.g. most improved, most consistent performance)

Categories may evolve each year to reflect the growing and changing sector.

To put yourself in the best position:

• Take an always-on approach to collecting reviews
• Encourage feedback at key resident touchpoints
• Actively respond to reviews and engage with feedback
• Use insights to continuously improve the resident experience

Even a steady flow of reviews can make a significant difference over time.