Why Choose Arden?
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    Our Promise to Landlords
    "Our mission is to let your property as quickly and efficiently as possible whilst making sure we achieve the best possible rent. Our aim is to change the way Letting Agents are perceived by setting the new standards in customer service and the management of your property. We never forget that your property is one of your most cherished assets. You can rest assured that when you instruct us to act as your Letting Agent we will treat your property like it was one of our own!".

    You can expect at all times:

    • To be treated as we ourselves would expect to be treated
    • Offer honest advice and guidance
    • Quickly put right any issues that may occur during the process
    • Answer any queries you have along the way
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    Why choose Arden Lettings?

    Our professional team can offer both new and experienced landlords knowledge and advice on all aspects, from current market trends and rental expectations to the best investment options when purchasing a buy to let.

    We pride ourselves on being honest and open so you are always receiving the very best service. Efficient feedback is provided on a regular basis to ensure you are always kept up to date during the process of finding a tenant through to a tenancy terminating.

    At Arden Estates we strongly believe that your property deserves the very best exposure on the market which is why we incorporate professional standard photography when advertising on all major website portals, including Rightmove and Zoopla, along with our own Arden Estate Agents' website.

    There are different services available for each individual Landlord, which can be tailored for a truly personal service:

    1. Fully Managed
    2. Fully Managed with 'Rent Guarantee'
    3. Tenant Find Only
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Our Services
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    Fully Managed Service

    This is our most popular service and is for Landlords who really don't want any of the stress or worry that can come with renting and managing a property. The aim of this service is to deal with the general day-to-day management so that you don't have to.

    Choose Arden Estates Lettings to manage your property or portfolio and enjoy the reassurance of having our professional and friendly team looking after your property. We guarantee a tailored personal service to ensure your investment is in the right hands.

    Here is an overview of the process...

    • Free Valuation & Advice
    • Presentation & Marketing
    • Existing Database
    • Accompanied Viewings
    • Stringent Tenant Referencing
    • Preparation of Tenancy Agreement
    • Full Colour Inventory
    • Notify Utility Companies
    • Checking Tenants In
    • Collection of Rent & Arrange Standing Order Payments
    • Hold Tenants' Deposit Under DPS Scheme
    • Regular Inspection Visits
    • Maintenance
    • Notice(s) to Quit
    • Check Out

    For more information on our Full Managed Service, please visit: http://www.ardenestates.co.uk/fully-managed-service

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    Rent Guarantee Protection

    Economic times have led to more and more landlords needing to protect their rental property investment and their income more than ever before. Even the best tenants can find their circumstances changing, resulting in them being unable to meet their rental commitments.

    Having a rent guarantee policy in place can protect you from being out of pocket as a landlord. Additionally, we also offer a comprehensive Legal Expenses service - whereby landlords will be covered from any costly legal fees during an eviction process.

    • These policies are available in either 6 or 12 month terms, without an excess.
    • Policy covers a maximum of £1,500 rent per month, up to £10,000 per claim or the equivalent of 6 months' rent.
    • Policy further covers up to £25,000 of legal expenses (solicitors' costs) for the purposes of evicting tenants.
    • Our policy covers the property, not the tenants, so if the tenants change during the policy term the cover still stands, so long as the new tenants have been referenced and passed.
    • Claims for rent arrears will be paid up until vacant possession is gained, the policy lapses or the term of the tenancy expires, whichever comes first.
    • Policies can be renewed even if a claim is in progress.

    We use the same company for our rent guarantee protection, who carry out the stringent tenant referencing checks prior to tenancy commencement. As this company will have already gathered certain information relating to the tenants, this ensures for a smoother and quicker process.

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    Tenant Find Only

    We will take care of everything from marketing the property to arranging the tenancy agreement. We then collect the first month's rent and deduct a one off 'Set-up Fee' from it.

    Included in the service:

    • Unrivalled Marketing on over 50 internet portal sites
    • Immediate Property Uploads
    • Existing Database of Applicants
    • Accompanied Viewings
    • Regular Updates
    • Stringent referencing on all prospective tenants
    • Preparation of the Assured Shorthold Tenancy Agreement and supporting documents
    • Collection of the first months' rent

    Over to you...

    It's then over to you at the point of check-in to complete the handover with your tenant and manage the property safe in the knowledge that everything is 100% water tight and legal. When the tenant eventually moves out we can use the existing marketing to start the whole process again!

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Tenant Information & Fees
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    Application & Fees

    All prospective tenants over the age of 18, have to be referenced and named on the Tenancy Agreement. The following charges will apply on submitting an application:

    £200.00single applicant£50.00each additional applicant£50.00per guarantor (if applicable)

    *All fees shown are inclusive of VAT

    This fee is non-refundable once the references have been ordered. All applications are agreed, subject to satisfactory references being obtained and the property is taken off the market. Applicants may risk losing this fee if they fail to provide accurate information on their application form or should they decide to withdraw from the process.

    Should the Landlord subsequently withdraw from an application after accepting, the applicant may receive a refund on their fee paid.

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    Tenant Referencing

    All prospective tenants and guarantors (where applicable) will be put through our stringent referencing process. We employ a specialist referencing agency to carry out the checks on our behalf. These checks include, but are not limited to: Credit history check, employment & affordability check, residential check - previous landlord/agent. Where an applicant is self-employed they will need to confirm how long they have been self-employed for and be able to provide details for an accountant reference and/or provide bank statements to prove their income.

    If any of the above checks are failed or the information declared is found to be incorrect then the tenant may lose the property and any fee paid.

    All applications are agreed subject to satisfactory references and the landlord reserves the right to withdraw the application at any stage.

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    Security Deposit

    A security deposit is taken for all tenancies and legally must be held in a government authorised scheme by either the Landlord or Agent and a Prescribed Information and Certificate of Registration of this should be provided.

    The amount taken is normally the equivalent of one months' rent + £200.00. I.e. if a property is rented for £650, the deposit would be £850. However, this can vary at the landlords' request, so it is important to read the description carefully where all fees are stated.

    If pets are agreed, an increased deposit may apply. This is usually £100-£150 per pet and will be held in addition to your deposit.

    The deposit is taken to cover any unpaid rent or damages and dilapidations caused by, but not limited to; the tenant and any reasonable losses incurred by the landlord or any clauses relating to costs as specified in the Tenancy Agreement.

    The deposit will only be released when both parties confirm at the end of the tenancy how the deposit is to be refunded, or, if no agreement can be reached, the deposit will be sent to an independent adjudicator whose decision will be final. All parties agree to co-operate with any adjudication. Under 'common law' any interest earned on monies held by the tenancy deposit scheme will be claimed by them for their administration services and for the dispute service.
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    Assured Shorthold Tenancy Agreement
    We agree all new Tenancies on a 6 month initial period, unless otherwise agreed and this is done under the Assured Shorthold Tenancy Agreement. Both parties will sign this document outlining their responsibilities prior to the commencement of the tenancy. This legal agreement takes into consideration all the latest legislation including The Housing Act 1988. Unless we are instructed otherwise we shall use our standard Tenancy Agreement.

    Tenants should expect to receive a copy of the tenancy agreement via email along with detailed instructions for payment of rent and deposit, giving tenants the opportunity to read through and understand the terms prior to signing.
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    Renewal fee

    £60.00 incl. VAT payable by both the tenant and landlord where the tenancy is renewed for a further fixed term.

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    Late Rent Charges
      • If your rent is late, interest will be charged at 1% above bank base rates for each day the rent is late up to the 14th day then 4% above bank base rates for each day the rent is overdue by 14 days or more until it is paid up to date.
      • If monthly rental payments are made by cash, a £25.00 charge will be added to your account for our time to bank the cash and to cover our charges for paying cash into our business bank account.
      • If a call out from our staff is needed in order to collect your rent there will be a call out charge of £40.00 payable on collection of the rent or added to your account for our time and fuel to collect the rent, bank the cash and to cover our charges for paying cash into our business bank account.
      • If a monthly rent payment is made by cheque and the cheque does not clear there will be a £25 charge applied to your account for bank charges and administration costs.

      If these charges are not paid immediately by either increasing your next month's rent accordingly, paid to a staff member or made at our offices before the end of your tenancy we will add the charges to your rent account.

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      Call Out Fee
      A call out charge may be payable by the tenant in the event of any reported maintenance where the liability falls to the tenant, upon contractor inspection or failure to attend a scheduled appointment to the property; this may include inspection visits where no prior contact has been made to rearrange.

    Contact us


    • Team Member

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      Milly Coxhead, Senior Lettings Manager
      I have always had a keen interest in the design of property, which was what initially led me to the estate agency industry. I began my career in Property as an apprentice in the sales department, and having achieved a diploma in the Sale of Residential Property, I decided to develop my skills further and learn a new role in Lettings.

      I currently oversee and manage the rental department to ensure that everything is running efficiently. My day-to-day role also includes; property valuing, marketing and the preparation of each tenancy. I thrive off building up relationships with each client to ensure that their individual needs are met.

    • Team Member

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      Kate Sears, Finance Manager
      I have been working within the sales side of Estate Agency since 2013, having previously worked for an agency situated in Bournville.

      Within Arden, I have now taken over management of the Lettings book-keeping and my day to day role is receipting rents, paying landlords and contractors, and chasing late rent payers, although luckily this doesn't happen very often!

      I really enjoy my role as Finance Manager within the Arden Lettings team - I love the new challenge and I love meeting new people and being part of the process of them finding their ideal home.

      Outside of work, I enjoy spending time with my friends and family, and love to slog it out as regularly as I can at my local gym.

    • Team Member

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      Liam Tarplee, Property Manager
      I joined Arden Estates after ten years within the customer service industry, this and the experience I gained while working for the Solicitors Regulation Authority, have given me a unique insight into the industry.

      Now working within the Lettings industry, I am a firm believer in still providing excellent customer service, which has allowed me to adapt my previous experience across all elements within my role in Lettings, and ultimately thrive within it. I pride myself on treating people the way I myself would like to be treated, which therefore allows me to develop relationships with the people I am dealing with, be it our landlords, tenants or contractors.

      Outside of work I enjoy spending time with my family, socialising with friends and I am really in to Sports. I currently play Tight End for a local American Football Team, Football and the occasional round of golf.

    Contact us


      Testimonials from Landlords

      • Landlord Testimonial

        ...excellent and professional service...
        "Thank you to staff at Arden Estates for the excellent and professional service I received as a landlord. Keep up the good work and I will definitely consider using Arden Estates in Bromsgrove in the future." - Mary Marsh (May 2016)
      • Landlord Testimonial

        I have been very pleased with the quality...
        "The service received from Arden Estates in Bromsgrove in relation to both buying a property and then subsequently renting it out has been excellent. This has also been confirmed by the couple renting the property who said that they have been impressed with the help they had been given, especially from Milly who has been managing the process. In my professional role I work on the cabinet office's customer service excellence programme and am therefore constantly looking at the service provided from a customer's perspective. I have been very pleased with the quality and speed of communications and the friendliness of all the staff who I have spoken to. Please pass on my thanks to the team." - Rosie Shattock (May 2016)
      • Landlord Testimonial

        The Lettings team guided me through the process...
        "I used Arden to purchase a Buy to Let property and their services for both Sales and Lettings exceeded my expectations. As a first time landlord the Lettings team guided me through the process and made the whole experience so straight forward. Their knowledge and professional approach was excellent. Thank you to all the team at Bromsgrove! Already recommended." - Ryan Richards (February 2015)
      • Landlord Testimonial

        I genuinely couldn't have asked for better...
        "I have always thought well of Milly and the service she has provided, this time has been to her excellent standards. I speak as someone who understands the Lettings service and public service quite well. She really does deliver from what I can see in particular the constant update either by email or phone, the attention to detail in drawing up the contracts and ensuring both parties are aware of completion date, etc. I genuinely couldn't have asked for better so please pass on my thanks once more for a job well done." Keith Pagan - April 2014
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