Balgores, Hornchurch

When it came to selling our flat and choosing the right estate agency we went with Balgores ( it's been highly recommended to us by the ex-neighbour who also sold through them). I must say I was dreading all the sale and buying hassle and stress but it turned out we've made the right choice! Not only were Charlie and Daniel professional, knowledgeable and helpful but they also helped us to negotiate a reasonable discount on our potential house and guided through the tricky process of choosing the right mortgage deal! Brilliant service, friendly and easy to reach to, always there when we needed them! Wishing good luck and prosperity to Balgores! Christina

Balgores (and in particular) Paul have been superb to deal with on every aspect of our sale, I honestly couldn't recommend them enough. They ensured that the whole process was dealt with smoothly throughout and totally stress free... we truly are grateful, thank you. Kelly Wilson-James

Thank you Balgores Estate Agents for selling our property in Hornchurch. I especially want to thank Paul Newell who actually took the property. He was very well dressed and very efficient, without being pushy, and that is why we instructed Balgores. I would also like to thank Mandy who helped speed the property through. Well done Balgores!! Mrs C Davis

After having a very long and stressful period using a sole local agent with no joy, I decided to go multi-agent and market my property with Balgores (Hornchurch). Although not seamless Balgores were much more proactive at marketing the property and updating me on viewings and feedback. I felt as if I knew what was going on at all times which helped reduce my stress. Ultimately Balgores sold the property for a price that i was happy with, prompting me to thinking i should have gone with them from the off. Essex

Paul was very friendly, courteous and helpful. He made the whole process easy and not stressful. It was also good to have someone at the end of the phone answering questions that may have seemed mundane but were important to me. Thank you J Bezer

After having a complete nightmare with Haart, I decided to contact Balgores to sell my house based on their exceptional sales records. Charlie was so professional and really knew the market and pitched my house at the right price and did a fantastic job in selling my house so quickly. Charlie is exceptional, polite, professional and a really nice person. I would definitely recommend Charlie and Balgores if you are looking to sell your house. Lisa

Paul and Mandy were very professional at all times. I would recommend them strongly to anyone looking to sell their property. I had some very difficult times during my selling which was nothing to do with Balgores staff. Paul and Mandy were a great support to my wife and I through a stressful period in our lives. For this we are forever grateful. The support staff were also very helpful and polite. A gentleman

Every now and then you get the pleasure of dealing with a professional who is at the very top of their game and engaging with Dee at Balgores was a true example of this. From the moment he came into our home there was a level of service and professionalism that I hadn't experienced with other Estate Agents when selling a house. I found his passion for, and knowledge of, the industry both impressive and reassuring and his mature 'non-salesy' approach most refreshing and highly effective. The most important thing for me was having a high level of communication and when dealing with Dee, I always felt I could call him with any query, at any time, and he would gladly help and go beyond to make sure I understood what was happening in the process. Balgores were highly recommended to me and they absolutely deserve their positive reputation and the accolades they receive in the area. Specifically, Dee is an expert and warrants every 5-star review - it is totally justified. Many thanks again for your help Dee; it was a pleasure dealing with you. Mr J Stephenson

I would like to pass on my sincere thanks to both Ricky Archer and Paul Newell for all their help during my recent house sale. As this was the sale of my late mother's house, it was quite a stressful time for both myself and my sister. Paul and Ricky were fully aware of the circumstances and acted in an extremely caring and compassionate manor throughout the entire process. Both Ricky and Paul were totally professional in the way they kept myself and my sister fully informed of all updates at all times. On many occasions I went into the branch to see either Paul or Ricky, and I was always greeted with a smile and an equally warm welcome. In fact everyone in the Hornchurch branch were always a pleasure to deal with. Some of the legal paperwork was quite complex, but, once again Ricky or Paul were available to offer a helping hand. Both Paul and Ricky are very good ambassadors for Balgores, and I thank them once again. I would certainly use Balgores again in the future. Stuart

Deepuk enabled me to negotiate a tricky sale. It was tricky from day one right up to completion date! He was sensitive, calm, wise, informative and helpful. No question was too much trouble and he never made me feel an inconvenience when I contacted him. He was always polite and professional, courteous and patient. He gave me regular updates and showed good skills as a negotiator and salesman. He went the extra mile in ways I cannot detail here and he seemed personally dedicated to achieving a good sale. It was clear that his professional reputation mattered to him and he showed a genuine interest in the vendors personal situation. In sales progression Mandy took over and was similarly professional and courteous and once again gave regular updates. Both Mandy and Deepuk seemed genuinely happy when finally the sale was completed. They earned every penny of their commission! Caz

We can not thank these two men enough. They went above and beyond in assisting us with our move. I would recommend them to anyone thinking of selling or purchasing a home. They made the process as simple as can be and supported us every step of the way. Louise Brooke

Billy and his team were amazing throughout the whole process. Always available and honest (shock but true for estate agents as we had previously had a nightmare). They were extremely helpful and when we lost the house that we were set to buy Billy was there for us any time of day. We found another property but due to the time we had waited for the original property we lost our buyer on a Thursday. Within 24 hours Billy and his team had put the house back on the market and had 15 people come through the door on the Saturday in an open house. They actually got the property sold for £10,000 more then the previous agreed price. So yes I would recommend them, which I have done to family members who are currently using a Balgores and once again they are doing a solid job. Paul

We would highly recommend this estate agent Billy is highly professional and friendly and very supportive throughout our sale and purchase he continued to keep ourselves our buyers and our Solicitors update, this is our first move in 37 years but he guided us through out the whole process, the whole team who work along side Billy are also extremely friendly and helpful our advice is you have tried the rest now try the best. Pauline & Dennis

Billy has been incredibly helpful. We had so many problems trying to move in the first place with the mortgage/bank. But Billy was always there to push things through and has been an amazing help. Mandy was also great chasing things up when things were moving slowly which was out of our control she put in the extra work. Cant recommend Billy/Mandy enough. They were always available and extremely understanding. Keep up the good work guys. Katy Becker

I needed to sell my property and I had 3 agents come to my home to convince me to use them. I chose an agent and thought they could do it. I signed for 3 months. This agent did not do the job I thought that they could do. I didn't get many viewings or offers of any kind and they didn't seem to push my property. I was a bit disheartened. In the meantime, I was 'hounded' by Dee. I had to tell him that I was with another agent and my hands were tied until that contract was finished. He was prepared to wait. He made promises that he said he would keep..he was going to sell my property. He was very enthusiastic and had that drive, which I did not get from the other agent. He kept his promise. I am so thankful and grateful to Dee and to the Balgores team for keeping their word and making me super happy. I would recommend them to anyone because they give you 100% and more. Excellent! Sonia

Worked extremely hard to achieve the sale of our property. Arranged plenty of viewings and achieved a sale price we were happy with. Both Paul and Mandy kept us up to date with any news and were always quick to respond to any queries we had. David & Emily

A great service, whilst these guys cost a little more I really believe that you get what you pay for. We had real confidence in the team and Ricky was a star striker, he helped us hold our nerves together and was totally responsive to all our needs and questions. We sailed through the whole process with one wobble at the end which Ricky managed us through like someone who had been selling houses all his life and in reality he only left school a few years ago, this guy will be a future star. However full praise across the team on this one. Steve & Deb

Had top class service through the whole process, from the first appointment to completion. Kepted totally in the loop at all times. Very helpful and knowledgeable staff. Would definitely recommend the team in the Hornchurch branch. Julie Stimson

Charlie said he would sell our house within a month of having it up and we was sceptical at first after 2 other agents let us down completely with our property. But he did exactly what he set out to do and was always there when we needed to speak to him or any questions. Would highly recommend! Brilliant. Thank you again. Mr Langley

We used Balgores to sell our house after reviewing all local estate agents in the area. Glad we chose Balgores as they were very professional, tenacious and got the job done with no fuss. Couldn't have sold the house without Paul or Mandy's hard work! Mark & Lorna Smith

So happy we decided to work with Balgores for our sale - very professional service from start to finish. Billy and Mandy was always at the end of the phone to help support us throughout the sale of our property. We would highly recommend Billy, Mandy, Ricky and the rest of the Balgores team at Hornchurch - we couldn't of got through it without them] Gary & Karen

We only have positive words to say about Dee. From the moment he came to carry out the market valuation we felt at ease and knew that Dee was the man for the job. He kept us informed all the way along and achieved the price that we wanted and ensured a swift sale and completion. I would recommend Dee to anyone and would not hesitate to use him again. To sum him up..... legend. Mandy kept us up to date with how the sale was progressing the whole way through and helped agree a completion date that suited all parties. Mandy is friendly, approachable and always does what she says she is going to do. Could not ask for better. It makes a refreshing change to receive such great service. Keep up the good work!!!! Mr G Maley

I have just completed on my sale after a extremely stressful 18 months from the day the house was put on the market. from the beginning, all the staff at Balgores Hornchurch branch have worked extremely hard in every aspect of the sale. They have acted professionally and with a tenacity that makes them head and shoulders above the other agents in the area. mazzaman

Dee and the team were absolutely brilliant in achieving a relatively speedy sale on our behalf. We had previously had our property on the market with a competitor who achieved just one viewing but when we switched to Balgores we had in excess of 15 viewings and several offers within a couple of weeks. If you are looking for expert advice and a totally professional service, both my wife and I would have no hesitation in recommending Balgores. Steve M

I have known and dealt with Paul for 10 years. I have found him to be exceptionally helpful and very professional. He was the reason I chose to sell my property through Balgores. I shall probably being buying another property through Balgores and look forward to dealing with Paul Mr & Mrs Corner

I sold my flat through Balgores and Billy and Mandy where brilliant. They would call me regularly too update me on what was happening. Any questions or enquires I had where dealt with very quickly. Both where very friendly and I knew I could trust them. Would 100% use them again! Jack & Toni

From the first appointment Billy was professional and helpful. He answered all our questions and we had faith in him that him and his team could sell our home. Billy and the team at Hornchurch arranged and did all our viewings saving us the stress and hassle of showing buyers around our property. They always gave us feedback after each viewing. After we had a buyer and we found a property Mandy was fantastic keeping us updated with solicitors and answering any question we had. Thank you so much to the team. They have made selling our home and buying a new home completely stress free. Would highly recommend the Hornchurch team to others selling there home. Fantastic service. Dave and Sarah

Paul and Mandy did a fantastic job when it came to selling our house. Paul managed to help sell the house quickly and for a price we were happy with. Mandy was absolutely fantastic too. She was in constant communication with us, always very helpful, and always there when we needed to push the chain along and get the sale completed. Mark C

We dealt with Charlie and Mandy from Balgores, both were honest and professional from the start. The reviews we received aided the sale of our home. Due to their hard work we were able to progress the sale. I have nothing but thanks for them. Mark Black

From the beginning to end, very good service Chris kept us up to date as the move progressed. I would throughly recomend Chris to any of my friends or relatives that were thinking of selling their property. Pauline

We found the agent Chris west to be professional and driven to sell our house He said that he had a buyer who he thought would be interested in our house and true to his word that buyer did make us an offer and we have now exchanged contracts. Elaine & Chris

Dee and his staff worked tremendously hard to make sure a difficult time went as smoothly as possible. They were professional throughout and went beyond the call of duty to help. They have an excellent insight into the local market and were easily the best agent we dealt with. Maz

Both Chris and Ricky have been excellent throughout the sale of my property. So glad I chose Balgores as apposed to an online agency, they arranged a viewing within hours of instructing them, and the sale went through. Amazing work! Nigel. Hornchurch.

I would like to say a big thank you to Billy who came highly recommended and did not let us down. I was very nervous at the start of the sale but he was always there at the end of the phone and when all the forms from the solicitors came he was there to help me, billy is very professional and a credit to Balgores, I have already started to recommend him to my family and friends, I would also like to say a big big thank you to Mandy who kept me up to date on the progression of the sale. Elaine Brown

From the initial consultation we felt confident to choose Paul to sell our lovely home. His friendly yet professional manner guided us through what turned out to be a longer process than anticipated, with twists and turns we didn't expect. Mandy was a godsend keeping us well informed at all stages through the progress chasing stage and Deepuk managed to smile on the multiple times he acted as witness to signatures. A well managed team friendly and professional. Thank you Pat

I have just sold my house through Billy Gill. I have to say he was fantastic throughout the whole sale from start to finish and nothing was too much trouble. My house was an extremely large house in Emerson Park priced at the top end, and despite other agents having the house and failing to sell it. Billy had my house sold within months.. Billy went with the extra mile and within a couple of months it was sold. He is such a fantastic guy and extremely honest and I would highly recommend Billy and Balgores who have done such a fantastic job. Thank you Billy! Shireen Pope

Billy & his staff were very professional from start to finish. Answering any questions that I threw upon them. Nothing was too much trouble and they all handled themselves well. When I first met some of the staff, I thought ohhh they are quite young, & wouldn't have any knowledge or experience. I was wrong, never judge a book by its cover. Whoever showed potential buyers around our property, knew the details of it. Very impressed. Toni stood out, she has a great telephone manor, & good at her job. Thank you all. Great team effort. I did use another estate agent prior to Balgores, and wished I would have just gone with them first. Very unhappy with the other estate agents, from day one. Balgores knocked spots off them. Thank you again. Mr & Mrs Gunay

The sale of my property was a painless experience due in no small part to the professionalism and efforts of Billy, Mandy and the team at Balgores Hornchurch. Their approach was open, accommodating and they always delivered on their promises. I would have no hesitation in recommending Balgores. D Cooper

A great team who got the job of selling my house without any hassle. They were there when you needed them for any enquiries. Would recommend! Dee

Having had our property on the Market for three months with another well know Agent where the response we received was very poor, we changed Agents and went with Balgores, where not only was the property sold within 10 days the attention we received from Paul Newel and the rest of the Staff was excellent, nothing was two much trouble for them, they was always there to answer the phone and gave us regular updates, keep up the good work Paul and aim for another award E Prior

Billy Gill has created a strong team at Balgores Hornchurch, all members of staff are extremely efficient and professional. My initial dealings with Balgores occurred in March 2016 during the purchase of a property the process run quickly and efficiently, viewings were made easy and the sale proceeded. Mandy ensured smooth completion liaising between myself and the sellers. So I knew when it came to selling, Balgores would be my first choice; Billy Gill came to my home at a time convenient to me, explained his approach to selling homes, valuation, knowledge on the area, photography and marketing. Feeling confident in Billy and his team I didn't bother to speak with any other agents or get further valuations. Billy and his team managed viewings and feedback keeping me up to date every step of the way. The service provided from start to finish fully justifies the fee's that are charged. Sadly my experience with other agents on a flat fee structure have not been as positive. Having now sold two homes in as many months through Balgores, I can confidently say I am not disappointed and will continue to use and recommend Billy and the team in the future. It's a personalised service and the customer is left feeling valued and most importantly they get sales closed and completed with the assistance of Mandy. All in all saves a lot of time, money and effort during a stressful time for many. Lucy O'Donnell

I researched online for a good estate agents in my area, when I decided to put my house on the market. Balgores came top of the list for sales, achieving the asking price and service. Billy Gill came to see us and explained the whole process clearly. This gave us the confidence to choose Balgores as our choice of selling agents. The service from Balgores is the best I've ever had. They keep you fully informed on every aspect of the potential viewings and feedback. They also offer a much appreciated and understated service of sending a member of the team to undertake all the viewings. This type of personal service makes Balgores stand out from other agents in the area. This service is second to none and takes the pressure off the sellers. I have huge admiration for Ricky Archer who undertook most of the viewings. He was polite, well informed of the local area, and extremely professional in his role. As was Billy Gill. I contacted him on several occasions over different matters and found him prompt in replying and very helpful in anything i needed help with. I had his personal contact number which allowed me easy access should i need to contact him out of business hours. He too is very committed to the clients needs and extremely professional in his approach. Billy Gill has gone above and beyond to allow my sale to go through as smoothly as possible with as little stress to me as possible. I highly recommend Balgores as a choice of agents. Wonderful company with an excellent team. Miryam

Excellent service, very very helpful members of staff would one hundred percent recommended Balgores to anyone I know. Also worth the cost Matt

Choosing an agent to sell our late father's beloved home of 44 years was a daunting prospect and huge responsibility. Deepuk was reassuring, professional and knowledgeable in equal measure, in fact I even worried if it was too good to be true! I needn't have worried; the service never fell short of what was promised. Decisions on pricing and changing marketing approach were made together with us, we felt we could trust the advice and guidance we were being offered. We particularly appreciated the team approach at the office. Whoever answered the phone, and there are too many to mention here- they always dealt with our enquiry quickly and in the same friendly manner as Dee . We were never fobbed off and were always answered promptly. Some excellent training must be taking place at this branch! So thankyou Balgores Hornchurch, you deserve the success you are obviously enjoying. Can I say to prospective customers that in a market that is turning more difficult , if anyone can see you through this process its these guys! L & JP

The service we received from Balgores in Hornchurch was excellent. From the offset of the valuation from Deepuk which was spot on, who was always polite and available on the other end of the phone. As we didn't have the time to do the viewings, we would like to thank all the staff that came and did the viewings for us, and reported back to us on each viewing. The whole experience of selling our house run so smoothly thanks to the polite staff. The manager of the Hornchurch branch should be proud of his staff as we would definitely recommend them to family and friends. Thanks guys. Carmel

Dee was extremely encouraging and helpful from when he first came to view the property right through to completion. Following the valuation, I took time to decide to sell and there was no hard sales pitch from Balgores in all that time. Dee kept me informed of the process of selling (my first property sale) and made sure I understood all that was happening throughout. I would recommend using Dee as your estate agent as he is a very cheerful, calm presence in what can be a stressful time. Nina

We were delighted with the whole package provided by Balgores and cannot thank Dee enough for his first class service.I would thoroughly recommend both Dee and Balgores. Dee is an excellent agent and we always felt in safe hands from his first visit to the completion. Any enquiries were handled superbly and if Dee was not around the rest of the staff were always helpful. Craig & Chris Justham

Balgores dealt with both my sale and purchase. This was a lengthy process. I found not only Paul but all the team in the Hornchurch office extremely professional and whoever I spoke to always responded quickly. Their knowledge of the market was very useful. They managed the sale and purchase well I have no complaints at all and would definitely recommend. Mandy was amazing and stepped up a gear as things were nearing the end I found her very 'hands on' and approachable and definitely someone you need to push things along. Thank you Mandy ! Nicola

A big thank you to all the team at Balgores Hornchurch. The team handled all my viewings for me which took away a lot of stress. To Charlie King for securing our asking price, and to Mandy Bootle for all her hard work and determination in sorting out the difficult sale progression. I can certainly recommend to anyone. Wendy Allen

Found the staff professional, helpful, especially Billy and Ricky, who did what they said. Handled all the viewings, kept me informed. Had used other estate agents and Balgores were definitely the best from start to finish. Jane

I can not recommend high enough the service we received from Balgores and in particular Billy. We had a few problems leading up to our sale/purchase and without the support and help we received we would have lost our purchase for sure. Balgores stepped in when another agent - 'Davis Estates' completely let us down, and if we had continued using that agent we would have lost the house of our dreams! Thankfully Balgores saved the day and I would highly recommend this agent to anyone looking to sell/buy for complete peace of mind knowing this agent really does care, and it is certainly not all about the fees. Marie & Andy

Over the last 2 years I have dealt with Jackie Martin as I had a very awkward Tenant in my property in Hornchurch. She was very supportive and helped me deal with him. In October I put the house on the market with Paul and he has been excellent in getting me the best buyer for my property. His team Charlie, Deepuk and Billy have been excellent throughout. Once the right buyer was found Mandy took over with the sale progression, what a gem she has been. On the case throughout she was my saviour at times when I lost Faith in the sale getting to completion. Highly recommend Balgores at Hornchurch Pat Willoughby

Cannot recommended Billy and his team at Balgores enough. I contacted three estate agents in the Hornchurch area to get an average price on the value of my property with a view of marketing the property, although the commission Balgores receives is higher than both others, you pay for the service you get, from the quality of the photos, to getting the right price and pushing the sale through. TOP QUALITY THROUGHOUT. Jamie

From start to finish Bill has ensured that our sale has been trouble free and smooth. It was very reassuring to feel that he really did have our best interests at heart. Nothing was too much trouble he made sure we were fully informed at every stage. He is very knowledgeable, gave us sound advice and generally has excellent personal/social skills, even to the point when the house was down valued by the surveyor-he was instrumental in ensuring that the sale price that was originally offered wasn't negotiated any lower, because of the surveyor, which enabled us to maintain and achieve the asking price. Terry

In relation to the sale of our house in Elm Park, Hornchurch, Chris West, who was the primary agent was simply excellent! Chris was extremely proactive, and highly motivated and always kept us updated on the progress of the sale throughout the process. This was particularly helpful and made the usually stressful process much easier to deal with. I will highly recommend Chris and Balgores to handle any of property related matters in the future. Uche

Billy, Paul and Mandy have provided an outstanding service with the sale of our property. They're most certainly an asset to the Balgores team. We originally placed our property for sale with a competitor to whom we felt after two weeks lacked that "sales factor". Balgores, however, grabbed our property with both hands and had it at completion of sale within 8 weeks all this whilst continually providing a professional, proactive and friendly service. Thank you. Mrs B

From the moment Paul came and gave us a valuation for our house, we decided to put it on the market and the service we got from the whole Balgores team from then on was exceptional. The stress taken away from us on the viewings and the up to date progress, keeping us informed throughout the sale. Once we obtained a purchaser the excellent service continued by keeping us informed of the progress from the legal side. Smooth running. We will not hesitate in recommending Balgores to anyone looking to move. Jack

I had my property on the market with a local estate agent who promised to have had it sold within 6 weeks and unfortunately 3 months passed without many viewings/success. I stumbled across Balgores when I was viewing various properties for sale on Rightmove. Charlie initially answered the telephone and persuaded me to market my property with Balgores and it was the best decision! Charlie's commitment from start to finish could not be faulted. He is enthusiastic, smart and understands the market fully; with his excellent communication/organisational skills the property was sold within 6 weeks. He is a credit to Balgores and i would happily recommend him to any of my family or friends. Thank you Balgores and most of all thank you Charlie! Fozia

We originally listed our property with a different agent in Hornchurch however became frustrated with the pricing and service within the first week (they didn't know how to work a percentage upon checking they were over charging us). I contacted Billy at Balgores and noticed the difference in service within the first 5 minutes of our conversation, I took the property off the market with the other agent and gave my business to Billy. I could not fault the service provided by Balgores with Billy proactively updating me throughout our sale (only took 3 days to sell at full asking price). Once handed across to Mandy Bootle she continued to update me weekly and actively chased things on our purchase side as the other agents were not up to my expected standard. Due to the service and professionalism offered by both Billy and Mandy I would not consider selling through anyone else as they made the move as stress free as possible and for that we cannot thank them enough. Rob

We used Balgores to sell our home and are very happy with the services they provided. They really knew the market, were honest, hardworking and organised a huge amount of viewings. We were really impressed with how quickly they got a buyer and how they helped the sale progress go through. Paul and Mandy were our main points of contact and they did an excellent job. Balgores are a great estate agent who I would highly recommend. Nicholas Wakefield

Balgores Hornchurch team has been great support and very professional and organised while going thru the entire process. I found them very honest, quick and responsive. Will definitely recommend. Alpesh

Kept up to date regularly by Billy and Alex. Nice quick sale and good marketing. Easy to contact and efficient in answering any queries quickly Julie Mills

Would like to say a massive thank you to Balgores for making the sale of our property run so smoothly. Dee came to do the valuation, such a nice, reassuring man who has been there right from day 1 until completion, always on the end of the phone to help with any questions. Mandy was also amazing, keeping us up to date on the progress of the sale and the purchase of our new home. All the staff in the Hornchurch branch are so helpful. I would recommend Balgores to anyone and would definitely use them again. Thank you all so much. Tracey

Friendly helpful staff. Efficient and easy to contact. Very approachable and professional brochure. Arranged constant viewings. Would recommend and indeed I did to a neighbour. Joanne

I can highly recommend Balgores Hornchurch. Paul was very professional and responsive, and Mandy was also exceptional - she never gave up when our purchaser had problems down the chain. They were both a pleasure to deal with and I would have no problem highly recommending them. Kieran

I'm not sure my review will ever be able to do justice to the amazing service I have received from Balgores during the sale of my Emerson Park property. We had our property listed with Balgores and a very well-known independent local agent, but it was clear to see from the off, that Balgores offered a far superior and slicker operation when it comes to selling your home. The quality of the photos, the video tour, and the underlying passion Dee and Billy showed when marketing our house meant that at the end we were engulfed in a bidding war for our property from three different Balgores buyers. I can genuinely say that if you want to sell your Emerson Park property, Dee / Billy should be your first point of call. I actually bought the property I've now sold via Balgores also, and so have experienced first-hand the in-depth vetting they carry out before potential purchasers can view a property, and more importantly before any resulting offers can be put forward for you to consider. This meticulous level of detail and scrutiny means that when we accepted the asking price from our cash buyer (I have to pinch myself every time I think about) we could sleep well knowing that the chances of our transaction collapsing as a result of our purchaser not getting a mortgage etc. were as close to nil as possible. They also referred me to an excellent conveyancer, and surveyor while they were at it, which saved me time and money against previous companies I had used. As I said at the beginning of my review, words can't do justice to sum up how good Dee and Billy are at their respective roles, and should I or anyone I know want to sell their property in the future, Dee / Billy would be the first point of call. Mr G S Bains

Moving home and the experience of either buying or selling is emotional and daunting at times but if you are lucky enough to have Dee as your estate agent you will find the experience a more positive one. From the moment I meet Dee at the property I was viewing he gave me time and patience to ask questions, ponder thoughts over the purchase and gave me valuable insight into ideas and realistic probabilities. There after throughout selling and buying he consistently had an open door to calling and visiting him at his office to speak about any worries, concerns or paperwork that I needed to complete. I feel that Dee was professional always but also had an element of trust and understanding about him that made me feel secure and confident within my selling and buying. If you're thinking of buying or selling, my recommendation would be to actually ask for Dee as my experience has been nothing but positive with him. J Stewart

From the moment we met Billy for our valuation we knew we had to chose not only him but Balgores to represent our sale. Billy has maintained his professionalism throughout our whole process of not only selling our property but the purchase of another. Additionally, he has always been on the forefront and never has he let us down in communication which for this type of role is implicit. We know that we have now found an estate agent that we would recommend to others in a heartbeat and we wouldn't sell or purchase a property thru any other vendor. Rebecca Honeywood

Charlie and the team at Balgores were fantastic from the start of the selling process to completion. Charlie secured a great price for my house and he and his team ensured all the viewings were carried out by themselves, which was an added bonus and kept the process stress free for us. Charlie and later Mandy were always available to answer any queries we had and dealt with these promptly and efficiently. We would highly recommend Balgores to anyone. Caroline

Both Charlie and Mandy were really helpful. Both responded very quickly to any messages I left and always seemed to have a solution to hand. I live near Liverpool and this was very much a long range transaction which required services which I would not normally expect of estate agents like going to turn off the water stop cock to meet the requirements of the empty home insurance policy. this saved me making additional journeys to London. John Laverick

We have moved several times and had agents good and bad but Balgores Hornchurch are in a league of their own and I cannot speak highly enough of them. They have a perfect mix of professionalism, efficiency and friendliness. Paul was great and achieved a high price for our property and Mandy was just fantastic, pulling out all the stops to rescue the whole thing as it seemed to be on the verge of collapse because of problems further down the chain. Thanks also to Chris and the entire team. Geoff

From the moment we first met Billy, we knew we were in safe hands, his approach to placing our house on the market was professional, and he explained everything we needed to know in detail. While the house was on the market, we were kept regularly informed by both Billy and Dee on progress. Once the House was sold and we were ready to proceed with the legalities, Mandy was very hands on, and kept us appraised of progress right through to completion. The whole team at Balgores were a pleasure to deal with and nothing was too much trouble for them. Thank you. P Stevenson

Charlie and Mandy , very helpful and always quick responsive staff. Highly recommend. Thanks for your help, and wish you a good luck. Luliana

Cannot recommend Billy enough on a professional and personal level. If he said he would call me back in an hour I would get that call back! That's what I call exceptional service! No delays or waiting around at all, billy is very efficient. Any slight hiccups I knew he would be there in or out of working hours to help me. Thank you for everything and being my number one through the purchase of my first home! Eliese

I dealt with Chris, Mandy and Jake at Hornchurch office and all were friendly and good communicators. Got back to me promptly and kept me in the loop. Efficient staff and helped me get my lovely property! Would recommend highly Amanda Galati

Ricky was excellent from start to finish with the whole process. He listened to our requirements and dealt with us in a professional manner. He is friendly, very helpful and has ample knowledge of the business. Always checking up and keeping us informed. I would definitely recommend Balgores. Abi O

I would definitely recommend Alex and Charlie to my friends. My case is long dragging due to the chain (5 parties involved). Alex and Charlie are very patient to answer all my questions and offered necessary helps all the way till the end. As a first time buyer, I feel that I could count on them whenever there is anything regarding the buying. Boxi Sun

Without the help of the staff at Balgores, Hornchurch, and specially Billy Gill, I don't think I would have manage to complete the purchase of my new house. We had their amazing support thought out the long process of buying this property, it took almost 1 year due to different problems. Many thanks Balgores M Garcia

I would like to thank Dan for all his hard work in 2017!! He worked extremely hard to find a suitable lender with regards to my remortgage. Whilst doing this he demonstrated his sound customer service skills. I would like to provide the following details: (1) He took over my complex case from 2 previous Mortgage Advisers and quickly got up to speed with my particular circumstances. (2) He worked extremely hard to find a suitable lender. (3) He continually kept me updated with regards to any progress that he had made. (4) He sensibly managed by expectations. (5) Very importantly, he provided sound and realistic advice. (6) I felt confident with the service he provided. (7) He responded to requests for information quickly. (8) He has the ability to relay information to allow you to understand exactly what is happening. Sometimes the financial technical terms used can be confusing! (9) I trust him to work on my behalf. (10) I would gladly recommend him to my family and friends. M Drakes

Big thank you to Ricky. He help and supported me with all my question I had throughout the purchase of my property. Jordan

The service from all memebers of Balgores was helpful and I was able to see the property how many times I liked. Sadaf

Excellent service from Billy and Mandy, I cannot rate these people high enough. Both Billy and Mandy went above and beyond in helping us to get our first house. The professionalism and service received was outstanding. I would call Billy or Mandy numerous times, sometime even out of hours and they would ensure what was asked would be done. Would definitely use again and 100% recommend. Thank you both Matt & Marie

Very very pleased with Billy and Balgores generally, They were instrumental in achieving the price I wished to pay for my purchase, and throughout the time were always keeping me abreast of developments Would be very to recommend Bbalgores to anybody looking to buy or sell property Mike Stevenson

Being someone who works in the industry, having a good, reliable agent to seek a purchase through was imperative. Ricky was attentive, polite, always available and above all else - an honest trustworthy agent. We outlined our requirements straight from the off, Ricky returned immediately with various properties for us to see (all of which ticked our pre mentioned boxes). On the viewings Ricky was courteous, on time and well presented. Being a new purchaser to that area, Ricky spent time going through pros and cons of each micro area of Hornchurch and our buying experience was definitely enhanced from meeting Ricky. Great agent and all the best. James & Holly.

Very smooth process. All staff of great help. Everything was organised from viewings to completion. Highly recommended estate agent. Very pleased. Nico Fenesan

The services from Balgores was excellent! They help us found our dream home. I would just like to thank all the staff especially Ricky Archer. Kaz

Billy was superb throughout the whole process of our house purchase. He was always there, day or evening, with a prompt text message or phone call with answers to any queries we had! It took us a while to find a house to purchase after selling ours, Billy was one of the very few Estate Agent's who constantly rang with new properties coming onto the market before they had hit rightmove! This paid off, as we eventually purchased a house that Billy recommended to us! I highly recommend Billy and Balgores! Other family members of mine are now selling their properties via Billy/Balgores! S Gunn

Big thanks to Mandy for all the driving and pushing to speed up the process. The house I bought has a chain and involves 5 parties including myself. Mandy has done an excellent job bridging the communication gap between parties and always kept me updated. I may lose this house without her efforts. Boxi Sun

Since the start of finding a property they helped as much as they could and gave as much information as possible, they replied back quickly and made everything go well. The service I got from Billy and Ricky was very good, they gave good explanations, I was pleased and felt respected. Nikos

Both Charlie and Mandy made the process of buying our first property such a pleasant and stress free one. Charlie showed us round the property and answered every question. Mandy took over after we put an offer in and she is such a cheery lady who was on hand and helped the process move along. Very speedy process and such lovely people. Rachel

Ricky & Charlie were excellent throughout the process - very friendly and provided expert advice. Ricky led most of our engagement, a highly professional individual, always going above and beyond to ensure we were kept up-to-date. Would highly recommend. Thanks for all your good work! Charlie & Hollie

Excellent customer service and integrity. Despite a few obstacles during the sale, Billy and Mandy worked really hard to keep the sale and the chain together. They were always friendly, responsive and professional. Thanks to their help I will soon own my first home. And if I ever need to sell, I already know who to go to... J.D.

All staff went above and beyond in the purchase of our property. Would highly recommend. Thanks to Mandy, Paul, Ricky and Dee for all your help. Feedback

Billy and his team are efficient, their expertise and professionalism were demonstrated all throughout the purchase process. They ensured communication between all parties were clear and followed up the process quickly. Mandy always is jolly and knows customer service. A brilliant Estate agent would highly recommend. Thanks again to the team. Mr Miah

Balgores acted very professionally throughout the whole process and kept me regularly updated on developments and progression. I felt valued personally as a customer, unlike some other agents I have dealt with and would whole heartedly recommend them. Paul Tighe

Billy, Jake and the team were very helpful, efficient, and professional throughout. They were contactable and maintained great communication throughout the purchase process, even on their days off! They helped chase the mortgage provider who were lagging. A brilliant Estate agent that I would highly recommend. Thanks again to the team. D Sura