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User Guide

Title

A Proven Formula

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    Bridges has been seen as a 'family type' business where the owners still work on the shop floor and take great pride in the work we do as a group. Since 1991, when we first opened our Ash Vale office, our philosophy has been to provide our best service through hard work and empathy.
    Over the last 30 years our Directors and staff have grown 'Team Bridges' into a network of 11 offices in both lettings and sales in Hampshire and Surrey.
    Our knowledge of the most effective marketing practices will ensure that more people view your property, with both national and local exposure our marketing reaches the right tenants that many agents find unreachable.
    We are well known for our eye catching on trend advertising, our brightly coloured unique heart shaped boards and we are the only local agent to produce a monthly digital newspaper.

    As a full-service agent, we will do everything - unless of course you don't want us to. We offer three different levels of service from Find a Tenant to Fully Managed meaning you can chose the level of involvement you have in your let.

    Our team of highly trained specialists mean you always have the right person working for you from start to finish. We ensure to thoroughly reference all our prospective tenants prior to agreeing a let with them. Our aim is, and always has been, to offer a courteous and efficient service to our landlords and tenants no matter what the circumstance! Enthusiasm cannot be taught, and our staff are positive and proactive whatever the market conditions.

    We are licensed by the NAEA and ARLA in our branches and are regulated by the Property Ombudsman.

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User Guide

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A Landlords Guide

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    This step by step guide will take you through the processes involved in letting your property.
    One of our main aims is to ensure that our landlords are not exposed to void periods as these can eat into their returns
    We offer three core service levels from our comprehensive Fully Managed to our Tenant Find Only meaning you can choose your level of involvement in your let.

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    · 1. Rental Appraisal
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    Our client managers are well placed to carry out this appraisal and will take into account the many factors that could affect your rental income. We understand that you will be looking to let your property at the best possible price to the best available tenant in the shortest time possible. In most cases we will achieve the full quoted asking price for our properties.

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    · 2. Decide what Service you Require
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    One of our client managers will talk through your personal circumstances and give you guidance to help you make an informed decision on the right service level. You will find a summary of our service levels here with a more detailed breakdown in our terms of business. You should consider the fact that lots of tenants and, in particular, corporate tenants, look for fully managed properties.

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    · 3. Work on Presentation
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    First impressions count, so where possible we would recommend you keep your property clean, neutrally decorated and clutter free. Any outstanding maintenance should be taken care of at this stage.

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    · 4. Prepare Your Property
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    Safety First - If there are any gas appliances in the property you will need a Gas Safety Certificate. You should also have a full wiring check carried out every five years as well as PAT testing any appliances you are leaving on an annual basis. If you are leaving any furnishings you will need to consider the Furniture and Furnishings (Fire Safety) amendment Regulations 1993 and ensure you comply. A Fire Safety Risk assessment should be conducted and we would always advise that the property has smoke alarms and a Carbon Monoxide alarm. We can organise all of this for you.

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    · 5. Marketing Your Property
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    Our client manager will begin the process of finding the right tenant for the property by preparing the details which will include professional photographs, a description of what's on offer and a floor plan. Your property will feature in our popular digital newsletter. We will also upload the details to our website as well as the best performing web portals. All viewings will be accompanied by our highly trained staff who will provide you with feedback along the way. We will need clear instructions from you regarding the type of tenant you are looking for and this process will be carried out in accordance with these instructions, i.e. will you consider pets?

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    · 6. Receiving and Agreeing an Offer
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    As soon as we receive an offer we will communicate the details to you including background information on the tenant, how long they intend to stay and any other factor that could influence your decision one way or the other. We will always aim to get you the best possible price and if we have any concerns regarding the proposed tenant we will clearly highlight these for you.

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    · 7. Review Tenants References
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    As soon as an offer has been agreed and the tenants have paid the referencing and administration fees, the file will be passed to our move co-ordinator who will be responsible for carrying out the referencing process. When this has been completed you will be sent a copy of the reference conclusion and we will need your instructions to proceed to the next stage, which is to collect the first month's rent as well as the deposit.

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    · 8. The Tenancy Agreement
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    Once we have received the tenants monies we will prepare the tenancy agreement and all of the supporting documents. The tenancy agreement will be emailed to you for your approval. Your tenants deposit will be registered with the TDS and we will send a copy of the certificate to yourself as well as the tenant. We will arrange for the tenant to come into our office to sign all of the paperwork and, to save you any inconvenience, we will sign on your behalf.

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    · 9. Inventory and Condition Report
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    When the property is fully prepared for the commencement of the tenancy we will organise for an independent inventory company to prepare an inventory and condition report. These documents are fundamental if it becomes necessary to deduct monies from the tenants deposit at the end of the tenancy.

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    · 10. Tenant's Check In
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    The inventory clerk will meet your tenants at the property and guide them through their report. Your tenants will then be asked to sign the document, confirming their agreement. As soon as the check in occurs we will organise the transfer of any outstanding monies to yourself.
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User Guide

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Tennants

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    · Helping to Find Your Dream Home!
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    Our aim is to get you the keys to your perfect rental property.

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    · A Tenant's Guide
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    At Bridges we aim to help you every step of the way to find your perfect rental property. Bridges believe that renting a property is no reason to accept anything less than the dream home you've always wanted.

    We have 6 letting branches across Surrey and Hampshire meaning we will always have lots of properties to offer you to ensure you find your perfect home. Below our lettings experts have put together a step by step guide to help you along the way to find you perfect rental property.

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    · 1. Starting Point
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    Register your details with Bridges.

    We can update you with what is available in your budget... Things to consider at this stage

    • Location & Budget

    • Take into account your bills as well as monthly rent i.e Council Tax/Gas & Electric

    • How long do you need the accommodation for?

    • When would you like to move in?

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    · 2. Finding A Property
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    Our highly trained experts will help you find a property.

    They will make you aware of suitable properties as soon as we receive instructions.

    We can arrange viewings for you between 9am and 6.30pm Monday to Friday 9am and 4pm on Saturdays.

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    · 3. Securing Your Home!!!!
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    This is the exciting part!

    The best rental properties get snapped up very quickly, so if you want to make sure you don't miss out on your dream rental we recommend you put your offer in as soon as you can. We will need you to complete our 'confirmation of offer form and tenants guide' at this stage. Once we have agreed the terms we will ask you for a non refundable reference and administration fee.

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    · 4. Tenancy Agreement
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    Our Move Co-ordinator will take over now. They will provide you with a copy of our standard tenancy agreement if you have not requested it previously and carry out the referencing process which we will aim to complete within 72 hours.

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    · 5. Reference Checks
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    These checks will include-

    • Three years' address history

    • Current landlord reference

    • Confirmation of earnings from your employer. If you are self employed we will look to obtain an accountants reference

    .• Credit check

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    · 6. Deposit in Place
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    Once the referencing is completed we will request payment of the first months rent, deposit and check in fee (if applicable). Within 3 days of the receipt of these funds we will send you a draft of your tenancy agreement and ask you to come into the office to sign it. We will also make all of the arrangements for your check in.

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    · 7. Signing
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    You will meet with our move co-ordinator who will talk you through all of the paperwork surrounding your tenancy. During this meeting you will sign the various documents and your move coordinator will sign on behalf of the landlord. You will be provided with copies of all the paperwork. The next step will be your check in!

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    · 8. Moving In
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User Guide

Title

Meet The Team

  • Introduction

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    As a 'family type' business where the owners still work on the shop floor, great pride is taken in the work we do. Since 1991 when we opened our first office in Ash Vale our philosophy has been to provide the best service through hard work and empathy

    Experienced, professional and courteous - meet the lettings team at Bridges

  • Team Member

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    Email
    Daniel Pockett (MARLA)
    Group Managing Director

    Daniel Pockett (MARLA) is Group Managing Director and is primarily responsible for our lettings and property management business as well as being actively involved in all other departments. With over 30 years in the industry, the majority of which has been spent with Bridges, Daniel enjoys nothing more than working with and developing teams that understand our company ethos and our customer's needs. As well as enjoying the challenges of his role, Daniel likes to spend as much time as possible with his family and this normally involves his passions of good food, great holidays and plenty of time on the sea.

    Three words that describe Daniel are: Passionate, Diligent and Motivated.

  • Team Member

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    Jason Jones (MARLA)
    Associate Director of Lettings

    Jason Jones (MARLA) is the Associate Director of Lettings for the Bridges Group and is ultimately responsible for leading the Lettings teams. Jason joined Bridges in 2013 as a Letting Negotiator, with no previous experience in agency but a drive to succeed and a desire to learn. He has proven himself as the consummate salesman, by setting new records for instructions and lets agreed year after year, his figures are both impressive and formidable to his colleagues. Jason is that rare breed that can write business as well as leading his teams, planning, and strategising our business growth. Nothing is too much trouble for Jason, you are truly in the safest of hands.

    Three words that describe Jason are: Energetic, Determined and Friendly.

  • Team Member

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    Dean Curtis (MARLA)
    Senior Manager

    Dean Curtis (MARLA) is a Senior Lettings Manager for the group. He is responsible for ensuring that each member of his team delivers the best possible customer service to all of our clients. Having worked in lettings since 2013, Dean has an extensive knowledge of the industry and achieved his professional ARLA qualification in 2015. Dean has lived locally his entire life across Farnborough, Frimley and Farnham and currently resides in Mytchett. When he has had the chance over the last few years, he has enjoyed travelling to all parts of the world with his wife, Laura, and enjoys running and playing for a local Sunday league football team.

    Three words that describe Dean are: Passionate, Personable and Trustworthy.

  • Team Member

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    Richard Haworth
    Lettings Manager

    Richard Haworth is the Lettings Manager of our Basingstoke and Hook offices, with over 10 years of experience in the property industry. Having worked with a wide range of landlords and tenants, Richard aims to help make the letting process as smooth, efficient and stress-free as possible. With a strong understanding of the local market and a passion for property, Richard prides himself on delivering exceptional service, clear communication and results that exceed expectations. Whether you're a first time landlord or have a large portfolio, Richard is there to offer expert advice and supporting every step of the way. Outside of work, Richard loves both playing and watching tennis, along with hitting the gym and exploring new places.

    Three words that describe Richard are: Reliable, Knowledgeable and Approachable.

  • Team Member

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    Eleanor Glynn (MARLA)
    Senior Client Manager

    Ellie Glynn (MARLA) is based in our Basingstoke and Hook office as a Senior Client Manager and has experience in a variety of areas within lettings. However, now it is her time to shine as part of the Bridges family. Throughout her career Ellie has been known for going the extra mile in every way she can to provide A* service no matter what the situation is, she is a very keen learner and prides herself on continuing to educate herself about the industry and is always looking for ways to improve, to ensure she always stands out with her clients. A side note, you may struggle to understand her accent but do not worry as she's a keen talker and happy to repeat herself plenty of times! 

     Three words that describe Ellie are: Caring, Hardworking and Personable.

  • Team Member

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    George Dillow
    Lettings Negotiator

    George Dillow is a dedicated and personable Lettings Negotiator at our Basingstoke and Hook offices, with a strong track record of matching clients with the right rental properties. Known for his excellent communication skills and attention to detail, George takes pride in providing a seamless and supportive experience for both landlords and tenants. With a deep understanding of the local market and a proactive approach, he consistently delivers results and builds lasting relationships within the property industry.

    Three words that describe George are: Zealous, Striking and Shrewd.

  • Team Member

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    Taylor Smith
    Business Services Coordinator

    Taylor Smith is one of the Bridges Business Services Coordinators, supporting the various Sales and Lettings departments. Taylor aims to provide service in a professional and organised manner. In her own time, Taylor enjoys travelling the world with her friends and attending as many concerts as possible!

    Three words to describe Taylor are: Personable, Funny and Committed.
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    User Guide

    Title

    Key To Our Success - Happy Clients!

    • Introduction

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      Below are some comments from past & present clients who have taken the time to tell us what they think of us. We would like to thank all of our clients for sharing their opinions with us.

      The following reviews and testimonials have all been written and emailed, and so are completely independent of Bridges and Rightmove.

    Testimonials from Landlords

    • Landlord Testimonial

      takes care and pride in what they do
      We opted for a fully managed letting contract with Bridges, to find tenants and manage our property as we moved overseas. We have been thoroughly impressed with the professionalism, processes and communication of the entire team - from Jason at the start, Courtney at the end, and Cody at various times in the middle - plus many more members of staff we know played a vital role :). We highly recommend Bridges to landlords looking for a business who takes care and pride in what they do, and to tenants looking for a trustworthy agent. Great work team!

    • Landlord Testimonial

      excellent and responsive service
      Over the past six years I have received excellent and responsive service from Bridges team and in particular Kirsty Kisko who has done an excellent job in managing my property on my behalf, I look forward to working with them in the years ahead.

    • Landlord Testimonial

      Bridges has made it a breeze
      We were first time land lords. Bridges has made it a breeze. They are also so easy to contact, always helpful. I'd totally recommend especially if you want stress reduction

    • Landlord Testimonial

      our experience has been nothing but stellar
      After switching to the team at Bridges as a landlord, our experience has been nothing but stellar. Everything is taken care of and the communication is fantastic for both tenant and landlord. Thoroughly professional and personable.

    Testimonials from Tenants

    • Tenant Testimonial

      Super friendly and efficient
      We managed to secure a rental with Shona who was very helpful and responsive to all our questions and emails! She quickly managed to arrange a viewing that fitted around our schedule and then processed our offer within a day meaning we were able to secure the flat we wanted! Super friendly and efficient !

    • Tenant Testimonial

      genuinely seem to care
      I think everyone knows what some estate agents can be like. However, my experience renting a property through Bridges has been nearly 100% entirely positive. Responsive to calls, emails, and genuinely seem to care when you have concerns or maintenance issues. Keah, Esther and Lauren were particularly helpful during my time renting, and were always patient with any questions or concerns i had particularly Lauren regarding my check out process. Thanks so much to the team.

    • Tenant Testimonial

      pulled out ALL the stops
      I have recently rented a property through Bridges Estate Agents Aldershot. Timing and logistics were a determining factor to secure the leasing of my personal property in tandem with renting a new property for work purposes. Callum was very helpful and Cody truly pulled out ALL the stops to expedite and make the transition appear seamless. 

    • Tenant Testimonial

      taken out all the stress
      This is the first time of renting with an agent and dealing with Esther has taken out all the stress and worry of renting a property, she is friendly and professional and puts you at ease.
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    Disclaimer

    The content on this Microsite has been uploaded by Bridges Estate Agents, Hook. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Bridges Estate Agents, Hook. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Bridges Estate Agents, Hook. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.