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    The Region's Leading Letting Agent & Property Management Company

    Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expanded to become the Region's leading residential letting and property management company.

    Our success has been developed by providing a personal and efficient service whilst always maintaining the highest degree of professionalism.

    We are proud licensed members of ARLA (The Association of Residential Lettings Agents) as well as a SafeAgent.

    We are an independent family run been business having been established for 30 years.

    ARLA Licensed agent with skills in negotiation, working with landlords, buy to let advice, customer service and property management.
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    Thank you for considering CGT Lettings for the total management of your property.

    Established in 1987 and with prominent offices in Cheltenham, Gloucester, Quedgeley and Tewkesbury we have become the region's leading letting agent.

    We are proud licensed members of ARLA (The Association of Residential Lettings Agents) who promote the highest standards in residential lettings and property management. Landlords and tenants can be assured that they are dealing with a fully bonded and regularly audited company. Directors and staff are ARLA trained and qualified and attend ongoing courses and seminars to enable us to keep abreast of any changes in legislation and procedures

    At CGT Lettings we believe in offering a straightforward, honest, professional and competent service where the Landlord's interest is always of paramount importance.

    We, at CGT Lettings, aim to take all the worry and concerns away from you so that you are free to carry on with your busy life.

    Letting a property can seem a daunting and difficult project and although there can be issues this is where a professional and dedicated management company like CGT Lettings can help. Our team of experienced, trained professionals have many, many years of experience of the property market.

    The information in this brochure does not aim to be totally comprehensive. It is a guide to the range of services that we offer. It will hopefully dispel any worries you may have. Should you require clarification on any point please do not hesitate to contact one of our fully trained staff or call in to see us. You will be made very welcome.

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    Where do I start?

    The first step is to locate suitable properties and arrange some viewings. Click on 'Properties To Rent' in the left hand column to view current availability.

    You can be assured of a warm welcome at any of our offices and, as 'The Region's Leading Letting Agent', you will have plenty of choice when looking for a suitable property.

    For your convenience we undertake to transport you to your selected properties in one of our Company vehicles.

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    What references are required, and what will I need to provide?

    References are always required and are obtained through Lettings Hub referencing agency. It should be appreciated that no tenancy will be granted until satisfactory references have been received and approved.

    Each person relating to the tenancy will be required to fill in a reference form.

    Additionally, and depending on your personal circumstances, the following will also be required.


    1. Photographic ID for example a Passport or Driving Licence, or alternatively a passport sized photograph.
    2. Proof of residency - to include one of the following;
      A Driving licence or a utility bill to include one of the following; gas, electric, water, telephone landline bill (not mobile), recent council tax bill (no older than 3 months prior to the start date of the tenancy).
    3. Your most recent three months wage slips or a letter on headed paper from the Personnel/Human Resources Department of your employer confirming your address, start date of your employment and current salary. Please note that this letter must be signed and dated by the Payroll Department or the Financial Director and contain the printed name of the signatory.
    4. A previous landlord's reference, if applicable (we will obtain this on your behalf).

    Self Employed

    1,2 and 4 (if applicable) above AND
    A minimum of 3 years worth of filed accounts will be required (if the applicant has been self employed for less than three years, they will require a guarantor) 3 years worth of authenticated self assessment tax calculation forms from the tax office (These are called SA302 or SA100 at the time of print)
    A letter from your accountant confirming drawings, and the start date of the business.

    Housing Allowance

    As 1,2 and 4 above (Pay slips will be required if a tenant works part-time) AND
    a guarantor (see below for guarantor referencing requirements) AND
    a letter from housing benefit confirming that your claim is going through, or has been accepted.


    As 1, 2 and 4 (if applicable) above, and a guarantor.


    If a guarantor is required he/she will need to provide 1,2 and 3 above.

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    How can I protect my contents and deposit?

    If you're renting, it's easy to think that you haven't got many belongings to insure, but the cost of replacing them could be more than you think.

    You probably know how much a new TV, laptop, games console or digital camera might cost. However have you thought how much your clothes, shoes, bed linen and kitchen equipment are worth, or even the food in your freezer? The last thing that you need after an accident, burglary, fire or flood is a mounting bill just for the things you take for granted.

    Also your landlord's own insurance won't cover you if you accidentally damage their property. From a spilt glass of wine to an iron mark on the carpet, accidents happen to the best of us.

    That's why HomeLet have designed a home contents insurance policy specifically for tenants. It covers the cost of replacing your own things, new for old, and protects you against losing your deposit if your landlord's property gets damaged.

    Cover starts from only £9 per month for £5000 worth of cover.

    If you so wish please contact CGT Lettings for more information.

    CGT Lettings is an appointed representative of HomeLet. HomeLet is a trading name of Barbon Insurance Group Limited which is authorised and regulated by the Financial Services authority.

    When can I move in?

    When you first enquire or view a property you will be advised of the date when the property will become available. This information can also be found on the property detail section of our website, and on our printed property lists.

    As soon as you pay your holding fee, a definitive date for the commencement of your tenancy will be agreed

    What information is given the day that I take possession of the property?

    When the day arrives for you to take possession of your property we shall have already agreed a convenient time for you to visit our office to collect the keys and complete all the necessary paperwork.

    The appointment will last for approximately 20 minutes and you will be given a Tenants Pack which will help to guide you through your tenancy. Also included will be the relevant safety certificates (if applicable), an Energy Performance Certificate, copies of utility letters, and the Tenancy Deposit Certificate.

    You will also be provided with a very detailed inventory describing the condition of the property and its contents. You will have the opportunity to check the inventory, make any relevant amendments, and return it to us within 48 hours.

    Before we can release the keys, all parties aged 18 and over will need to have signed the tenancy agreement, and all remaining monies must be paid in full. We recommend payment by debit card or bankers draft. For security reasons we discourage cash payments.

    How long am I committed for?

    It will depend on the length of your tenancy agreement. The most common fixed period is 6 months, after which the tenancy runs on a month by month basis.

    In this instance you would be obligated for the first 6 months, and should you wish to vacate you would need to give one months notice in writing, ending no sooner than the initial 6 months.

    Should you decide to stay beyond the initial 6 months then this is perfectly acceptable, without the requirement to sign another contract. This is known as a 'statutory periodic tenancy' running on a month by month basis on the same terms and conditions.

    If the landlord requires possession of the property then he would have to provide you with 2 months notice, again not expiring sooner than the initial 6 months.

    Are there any further administration fees payable during my tenancy?

    Unlike many of our competitors CGT Lettings does not charge automatic renewal fees. Therefore once your tenancy has commenced you need not worry about incurring further administration fees.

    The only time a fee would apply would be if you requested another fixed term contract once the initial term had expired. In this instance, and assuming the landlord agreed, there would be a charge of £50 plus vat, as well as any re-referencing charges that may apply.

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    Dawn Bicknell MARLA - Property Manager 
    Our property Manager Dawn has been with CGT Lettings  over 11 years. She likes to mother the office . She has a wealth of knowledge in the Lettings industry especially in the maintenance department. She has the N FOPP Technical Award in Residential Letting and Property Management.

    Whilst not sorting out Landlords and tenants issues which she is proficient at , she loves to entertain. She is very happy at home but enjoys the Fountain Inn, Gloucester. When travelling further afield, she loves the famous Forest of Dean with all of it's activities and her greatest love is the East Coast of Scotland.         
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    George Baldwin - Lettings Negotiator

    George is an extremely ambitious Lettings Negotiator and has been working with CGT Lettings for 3 years.

    He is a very warm and sociable character who after 3 years in the game has built up a network of friends and colleagues through the family business. 

    He has climbed Harbour Bridge in Sydney and has recently taken up skateboarding. You will see him out and about in the hustle and bustle of Cheltenham, enjoying the delights of  the Brewery, 
    and the Clarence Social.
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    Molly Sharp - Lettings Co-ordinator
    Molly is our ever cheerful Lettings Co-ordinator with two years experience in management in Cheltenham. She decided to take a 'leap' into the Lettings industry and says she has never looked back. She is ambitious and is training in the background whilst still working hard in the office. She is the liaison between the tenant and the landlord tying up contracts and providing a smooth path for our tenants.

    She is a lover of cocktails and could recommend at least 10 good bars to frequent including 'The Tavern'  Similarly, she cannot recommend Cheltenham highly enough as a great place to live and work.

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    • Introduction

      The whole team at CGT have been thoroughly professional, extremely well organised and have communicated with us clearly and in good time. We have enjoyed our time as tenants and would have no hesitation in recommending CGT to landlords. This is how to run a business and manage their clients property.

      Mr N B

      Our experience with CGT Lettings has, so far, been absolutely fantastic. Excellent customer service by all!

      Pedro and Julie Vazquez

      Becky Horton is an asset to your company! Personable and bright young lady who was very helpful.

      Claire Wingate

      CGT - Friendly and Efficient.

      How do I know? Well I've rented from them for 10 years. Problems are resolved promptly. They always give feedback and checks are undertaken on time. Should you visit them, you will be met in a bright modern office by the staff with cheerful faces. I can say without hesitation, that should I need to rent again, they will be my first choice.

      Marian Munro-Brown

      As a tenant the important thing for me is to get value for money. My experience with CGT has been excellent, from sourcing and moving into the property right through to the after-sales service. On the rare occasion the property needs maintenance I am happy to say that action has been prompt and efficient - and with a thoroughly pleasant team to deal with I would have no hesitation to recommend or use again in the future.

      Andrew Dyer

      As with most people, the purchase of a house is the biggest purchase we have ever made. Having invested our money in a property, we found ourselves in a position to put the property into the rental market.

      We understood that the letting of property can be a minefield for the inexperienced landlord and therefore sought assistance from CGT Lettings, as they were an established and respected letting agent.

      We found CGT Lettings to be very thorough in screening of potential tenants, regular inspections of the property and sundry maintenance issues.

      Under their professional guidance our confidence grew sufficiently that we have now expanded our portfolio to three properties.

      As we currently live abroad, the excellent communications with CGT are vitally important to us especially at the times when tenants change.

      We enjoy very much reading the CGT Newsletter as this keeps us informed of any future changes in the letting business and also reassures us that CGT are ahead of the game in this area.

      We have enjoyed an excellent working partnership with CGT Lettings for around 15 years and hope it continues for many more.

      Eric & Ria Dewhurst

      As a privately renting tenant I've been fortunate to rent two properties on separate occasions through CGT.

      Currently renting my property through CGT I can assure anyone that CGT staff members have been helpful, friendly, prompt and professional in dealing with all apsects of renting from the initial viewing of properties until the move is complete.

      There are good lines of communication between CGT, tenants and landlords. Any query that I may have had has always been dealt with and staff members and landlords have always been a pleasure to deal with.

      My landlords have been exceptional on both occasions when renting a property and I can honestly say that I am a content tenant.

      D.A. Davies

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