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    The Region's Leading Letting Agent & Property Management Company.

    Cheltenham, Gloucester, Quedgeley, Stroud and Tewkesbury Residential Lettings (CGT), were first established in 1987 and have rapidly expanded to become the Region's leading residential letting and property management company.

    Our success has been developed by providing a personal and efficient service whilst always maintaining the highest degree of professionalism. We are proud licensed members of ARLA (The Association of Residential Lettings Agents) as well as a SafeAgent.

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    Thank you for considering CGT Lettings for the total management of your property.

    Established in 1987 and with prominent offices in Cheltenham, Gloucester, Quedgeley, Stroud and Tewkesbury we have become the region's leading letting agent.

    We are proud licensed members of ARLA (The Association of Residential Lettings Agents) who promote the highest standards in residential lettings and property management. Landlords and tenants can be assured that they are dealing with a fully bonded and regularly audited company. Directors and staff are ARLA trained and qualified and attend ongoing courses and seminars to enable us to keep abreast of any changes in legislation and procedures

    At CGT Lettings we believe in offering a straightforward, honest, professional and competent service where the Landlord's interest is always of paramount importance.

    We, at CGT Lettings, aim to take all the worry and concerns away from you so that you are free to carry on with your busy life.

    Letting a property can seem a daunting and difficult project and although there can be issues this is where a professional and dedicated management company like CGT Lettings can help. Our team of experienced, trained professionals have many, many years of experience of the property market.

    The information in this brochure does not aim to be totally comprehensive. It is a guide to the range of services that we offer. It will hopefully dispel any worries you may have. Should you require clarification on any point please do not hesitate to contact one of our fully trained staff or call in to see us. You will be made very welcome.

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    • Where do I start?

      The first step is to locate suitable properties and arrange some viewings. Click on 'Properties To Rent' in the left hand column to view current availability.

      You can be assured of a warm welcome at any of our offices and, as 'The Region's Leading Letting Agent', you will have plenty of choice when looking for a suitable property.

      For your convenience we undertake to transport you to your selected properties in one of our Company vehicles.

    • What happens once I've seen a property that I like?

      It is important that you contact the relevant office of CGT Lettings as soon as possible in order to register your interest in a particular property.

      To reserve a property you will be asked to pay a non refundable holding fee of £120 per person and £175 per tenancy (total of £295 for one person, £415 for two people) and sign a subject to contract. 

      The holding fee must be paid in cleared funds, i.e cash or BACS transfer, and is deductable from the final invoice total.

    • What references are required, and what will I need to provide?

      References are always required and are obtained through HomeLet referencing agency. It should be appreciated that no tenancy will be granted until satisfactory references have been received and approved.

      Each person relating to the tenancy will be required to fill in a reference form online via our referencing company "The Lettings hub" and you will be asked to upload relevant documents listed below:


      1. Photographic ID for example a Passport or Driving Licence, or alternatively a passport sized photograph.
      2. Proof of residency - to include one of the following;
        A Driving licence or a utility bill to include one of the following; gas, electric, water, telephone landline bill (not mobile), recent council tax bill (no older than 3 months prior to the start date of the tenancy).
      3. Your most recent three months wage slips or a letter on headed paper from the Personnel/Human Resources Department of your employer confirming your address, start date of your employment and current salary. Please note that this letter must be signed and dated by the Payroll Department or the Financial Director and contain the printed name of the signatory.
      4. A previous landlord's reference, if applicable (we will obtain this on your behalf).

      Self Employed

      1,2 and 4 (if applicable) above AND
      A minimum of 1 years worth of filed accounts will be required (if the applicant has been self employed for less than one year they will automatically be declined) 1 years worth of authenticated self assessment tax calculation forms from the tax office (These are called SA302 or SA100 at the time of print)
      A letter from your accountant confirming drawings, and the start date of the business.

      Housing Allowance

      As 1,2 and 4 above (Pay slips will be required if a tenant works part-time) AND
      a guarantor (see below for guarantor referencing requirements) AND
      a letter from housing benefit confirming that your claim is going through, or has been accepted.


      As 1, 2 and 4 (if applicable) above, and a guarantor.


      If a guarantor is required he/she will need to provide 1,2 and 3 above.

    • Will my money be safe and secure?

      You can be assured that any money paid to CGT Lettings is safe and secure. As licensed members of ARLA (The Association of Residential Letting Agents) all monies are protected and bonded.

      Also your deposit will be registered with The Tenancy Deposit Scheme (TDS) and you will receive a certificate on the commencement of your tenancy to confirm this.

    • How can I protect my contents and deposit?

      If you're renting, it's easy to think that you haven't got many belongings to insure, but the cost of replacing them could be more than you think.

      You probably know how much a new TV, laptop, games console or digital camera might cost. However have you thought how much your clothes, shoes, bed linen and kitchen equipment are worth, or even the food in your freezer? The last thing that you need after an accident, burglary, fire or flood is a mounting bill just for the things you take for granted.

      Also your landlord's own insurance won't cover you if you accidentally damage their property. From a spilt glass of wine to an iron mark on the carpet, accidents happen to the best of us.

      That's why THE LETTINGS HUB have designed a home contents insurance policy specifically for tenants. It covers the cost of replacing your own things, new for old, and protects you against losing your deposit if your landlord's property gets damaged.

      **As part of your tenancy agreement you will also need to have tenants liability insurance which covers the landlords fixtures and fittings, this can be purchased alongside the contents insurance**

      If you so wish please contact CGT Lettings for more information.

      When can I move in?

      When you first enquire or view a property you will be advised of the date when the property will become available. This information can also be found on the property detail section of our website, and on our printed property lists.

      As soon as you pay your holding fee, a definitive date for the commencement of your tenancy will be agreed

      What information is given the day that I take possession of the property?

      When the day arrives for you to take possession of your property we shall have already agreed a convenient time for you to visit our office to collect the keys and complete all the necessary paperwork.

      The appointment will last for approximately 20 minutes and you will be given a Tenants Pack which will help to guide you through your tenancy. Also included will be the relevant safety certificates (if applicable), an Energy Performance Certificate, copies of utility letters, and the Tenancy Deposit Certificate.

      You will also be provided with a very detailed inventory describing the condition of the property and its contents. You will have the opportunity to check the inventory, make any relevant amendments, and return it to us within 48 hours.

      Before we can release the keys, all parties aged 18 and over will need to have signed the tenancy agreement, and all remaining monies must be paid in full. We recommend payment by debit card or bankers draft. For security reasons we discourage cash payments.

      How long am I committed for?

      It will depend on the length of your tenancy agreement. The most common fixed period is 6 months, after which the tenancy runs on a month by month basis.

      In this instance you would be obligated for the first 6 months, and should you wish to vacate you would need to give one months notice in writing, ending no sooner than the initial 6 months.

      Should you decide to stay beyond the initial 6 months then this is perfectly acceptable, without the requirement to sign another contract. This is known as a 'statutory periodic tenancy' running on a month by month basis on the same terms and conditions.

      If the landlord requires possession of the property then he would have to provide you with 2 months notice, again not expiring sooner than the initial 6 months.

      Are there any further administration fees payable during my tenancy?

      Unlike many of our competitors CGT Lettings does not charge automatic renewal fees. Therefore once your tenancy has commenced you need not worry about incurring further administration fees.

      The only time a fee would apply would be if you requested another fixed term contract once the initial term had expired. In this instance, and assuming the landlord agreed, there would be a charge of £60 plus vat, as well as any re-referencing charges that may apply

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Kingsway & Quedgeley CGT Lettings team
  • Introduction

    Nadine Willis MARLA - Branch Manager
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    I have been with CGT for almost 3 years and after working in the Cheltenham office as Senior Negotiator I am pleased to now be running the Kingsway and Quedgeley branch; I will be going out to do any market appraisals so any Landlords that need advice or a valuation come and speak to me!
  • Team Member

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    Chelsi Jones - Lettings Negotiator
    I'm the newest member of the branch, working for CGT for 6 months now, I am working towards becoming a member of ARLA and I am enjoying the fast pace of the Lettings industry. You'll see me if you have any viewings with us or out about in the CGT car!
  • Team Member

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    Hazel Price - Lettings Coordinator
    The longest member of the Quedgeley branch having been here for 8 years, I coordinate all the tenancies and am office based so you will see me if you come in to get your keys. I have vast knowledge on the area and the industry and I will be your first point of contact when coming into the office so please feel free to come and see me with any questions you might have!
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    • Introduction

      Mr E.B.

      Standards of Service Provided by CGT Lettings

      ...exceptional standard of service that has been provided by your good selves...

      ...I went to several letting companies and all were eager to show me various properties either way out of my price range, or was absolute dumps that I would be embarrassed to house my cat in...

      The moral of this short story is I appear to have an excellent landlord and I appear to be renting through an excellent letting company that not only cares about the tenant who was going through and still going through a very emotional time, but a letting company that are also very image conscious whilst employing excellent well trained and mannered staff who go that extra mile to make you feel welcome and wanted. This was something not experienced with ANY other letting company.

      ...today it is so rare to find a company and staff who push the boundaries that little bit more if it is going to make the customer feel wanted, CGT has achieved this and beyond.

    Testimonials from Landlords

    • Landlord Testimonial

      Nadine provided a fantastic professional and complete service from initial contact through to Tennant find and then on to after sales, at an executive level standard. In 15 years of buy to let's Nadine rates top of all letting agents we have dealt with, Cheltenham and London. We could not recommend her highly enough and a very nice person as well. Always a pleasure to deal with. 
      - Michael Wright 
    • Landlord Testimonial

      Excellent and efficient service, Nadine always goes the extra mile. She is reliable, prompt and efficient and is always fully prepared
      - Chrissy
    • Landlord Testimonial

      As a Landlord who has been letting for over 20 years I find Hazel in the Quedgeley office to be the best letting agent we have worked with. She always goes out of her way to resolve issues and help both Landlord and tenants. I would definitely recommend any one who has a property to let in the Quedgeley area to drop in to the Quedgeley office and have a chat.
      - Paul Hill 

    Testimonials from Tenants

    • Tenant Testimonial

      Emma-Louise Ryall ***** We have been Tenants with CGT for 3 years now and always had excellent service. Me and my husband have recently taken on a new property with the help of Chelsi and the team at the Quedgeley branch who have been as helpful as possible. Newby Chelsi has been on hand at our every need and extremely helpful at any time. Thanks Quedgeley - We are looking forward to our new house!
    Contact us


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