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User Guide

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Castlebrae Sales and Letting

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    Castlebrae is a triple award winning Sales and Executive Letting Agency covering West Lothian and the central belt. We are an independently run business with and an unrivalled reputation for honesty, integrity and reliability. Our specialist services include property sales, letting and full property management, and our friendly, professional team are here to support your every need.

    As accredited members of LAS (Landlords Accreditation Scotland) and The Property Ombudsman we operate within their high standards of good management practice and current legislation.

    If you would like to find out more about our services, please call 01506 676300 to speak to a member of our team.

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You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Landlord services

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    What can our AWARD WINNING service do for you?

    In an ideal world properties would be maintenance free and tenants would all be wonderful people.

    Unfortunately, this isn't always the case but being a landlord needn't be hard work.

    We are dedicated to finding you the best tenant and letting your property at the best market rate. We don't go in for gimmicky sales techniques or knocking other agents. We prefer to focus our time on what we do best, taking care of our clients and their properties.

    Our extensive rental portfolio ranges from one bedroom apartments to prestigious country residences. We advertise on all the major property portals and are consistently the number one agent on Rightmove in our area.

    Our experienced staff are highly trained, extremely helpful and driven by providing the best customer care. Between us there isn't much we haven't seen or dealt with.

    WHAT WE DO

    • Work hard to get you the best return on your investment
    • Offer Fully Managed Service or Let Only
    • Advertise extensively on all the major property portals including Righmove, Zoopla,
    • Provide expert advice on safety and legal obligations
    • Carry out accompanied viewings
    • Look for the best tenants and thoroughly reference them
    • Process rents daily, so you don't need to wait for your money
    • Offer detailed inventories - essential for deposit deductions
    • Carry out regular inspections and provide you with written reports
    • Use only reliable, trustworthy tradesmen
    • Provide 24 hour emergency cover

    WHAT WE WON'T DO

    • Over value your property just to get the business
    • Charge you extra for viewings
    • Charge you (or your tenant) for reference checks
    • Work on a first come basis - we'll do as many viewings as it takes
    • Add on extra to routine maintenance invoices
    • Charge management fees during void periods
    • Add additional charges to overseas landlords
    • Hold you to a lengthy management agreement

    We pride ourselves on offering quality properties and would be delighted to speak to you.

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Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Moving in

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    Check in
    Check in takes place at our offices in Bathgate. At this point you will sign and collect your tenancy agreement, inventory and schedule of condition (managed properties) and other important documents relating to your tenancy. Our trained staff will guide you through the legal documents and give you information on utilities, council tax, payments, maintenance and insurance. Please bring with you a copy of your insurance documents.

    Payments
    Your first months rent and security deposit are both payable on the date of entry. The most efficient method of payment is online and this should be done at least two days prior to entry and received into our bank account prior to you receiving the property keys. We also accept card payments.


    Tenancy agreement
    Your agreement will be a Private Residential Tenancy Agreement. It is a legally binding document between you and your landlord, applicable only to you and the property you are renting. It states the amount of rent and your rights and responsibilities.


    Insurance
    Please bring a copy of your insurance to check in

    It is strongly recommended that you obtain insurance to cover the landlords fixtures and fittings during the tenancy, in case of accidental damage. The landlord will insure the building.

    Completion pack

    At check in you will be given a completion pack with the documents relating to your tenancy, including:

    • signed lease

    • inventory & photographic CD (managed only)

    • repairing standards information

    • meter reading & utility company details

    • maintenance information

    • emergency contact

    • receipt for funds received

    Rights and responsibilities

    These will be detailed in your tenancy agreement which you should read carefully. In general, tenants are required to keep the property and its contents in good condition and pay your rent on time each month. You will be committed to paying rent until the end of the agreed term and may face legal action if you break the terms of the agreement. If your circumstances change for any reason during your tenancy, please advise us as soon as possible.

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Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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  • Team Member

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    JODY MCADAM - BRANCH MANAGER
    Meet Jody, our seasoned professional with over 12 years of expertise in new house building. Jody provides an invaluable link and experience between property owners and tradesmen (we suspect in a previous life she was a plumber!). Since joining our company in 2011, Jody has been the backbone of our operation, managing the day-to-day activities of the office. Her commitment ensures that every aspect of property management is executed with precision. Jody plays a pivotal role in providing valuable guidance to our clients throughout the entire lettings process and ensuring a seamless and efficient experience for all parties.

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    JOANNE NISBET- DEPUTY BRANCH MANAGER 
    Joanne became an integral part of our team in 2019 when she joined as our Maintenance Manager. With an extensive background in the private property sector, Joanne brings a wealth of knowledge and experience to her role. With years of experience in the maintenance field, Joanne's dedication guarantees that our clients' properties are in capable hands. As Assistant Lettings Manager, Joanne ensures that our clients' property portfolios are meticulously maintained to the highest standards.

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    DAVID NELSON- SALES MANAGER
    David has been part of our team as our Sales Manager since 2018. He oversees our Sales function, conducting valuations on both ends of the business. With extensive experience in the residential property sector, David brings a wealth of knowledge, having worked with both corporate and independent agencies for many years. His expertise ensures clients needs are met meanwhile building trusting relationships, making the property sales process seamless and efficient.

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    FIONA NICHOLSON- ACCOUNTS MANAGER
    Fiona has been a cornerstone of our team since 2013. With a wealth of knowledge in business and customer service, Fiona is a valuable asset to Castlebrae. She has completed The Residential Lettings & Property Management Level 6 with Propertymark, earning her Lettings Diploma. Fiona takes charge of overseeing all aspects of our business finances. Her meticulous approach ensures the financial aspects of our operations run seamlessly, allowing us to focus on delivering exceptional service to our clients.

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    KAREN CLARK- CUSTOMER & PROPERTY COORDINATOR
    Karen has been a valued member of our team since 2015. With a strong background in customer service as well as an extensive knowledge of the private property sector, Karen is your first point of contact when you walk through our doors. Her welcoming demeanor and warm personality brings a positive atmosphere to our office, making visitors feel right at home. Having worked with landlords and tenants for many years, Karen possesses a unique understanding of their needs and concerns. Karen deals with new tenancy agreements and guarantees that the move-in process is smooth and that your journey with us begins with a warm welcome and expert guidance.

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    RIA MARSHALL- HEAD OF MAINTENANCE
    Ria, our Maintenance Coordinator joined Castlebrae in November 2022. Hitting the ground running, she brought with her a wealth of experience from a previous role in a Letting Agency, where she handled all aspects of the letting business and conducted Property Inspections. Ria's extensive knowledge has proven invaluable to us. Ria is currently in the process of getting her Safeagent Qualification. She takes pride in providing excellent customer service and fostering positive relationships providing a reliable link between tenants and landlords ensuring that every aspect of property maintenance is handled with care and efficiency.

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    LYNN MAXWELL- SENIOR SALES NEGOTIATOR
    Lynn has over 23 years' experience in the estate agency industry, she worked with corporate estate agencies before joining the CastleBrae team. She controls sales negotiations, property viewings and oversees all transactions ensuring a positive experience for all involved. She prides herself on excellent customer service, great knowledge of the property market and has a passion for property. Lynn is CeMap qualified and was previously a senior financial consultant for 5 years. In her spare time, Lynn loves spending time with her daughter Imogen, they enjoy visits to the cinema, playing tennis and crafting.

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    KAYLA DOW- COMMUNICATIONS COORDINATOR
    • Kayla recently joined Castlebrae as our Communication Coordinator, bringing with her extensive experience in customer service roles and involvement in marketing. In her role, Kayla is responsible for streamlining both internal and external communication, ensuring clear and efficient exchanges between our team, clients, and third parties. Her attention to detail and background in customer service give her a strong understanding of client needs, making her an invaluable addition to the team, helping to enhance our client relations.
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User Guide

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Testimonials from Landlords

  • Landlord Testimonial

    Polite,efficent and professional
    From the first property visit to the tenant occupancy, the experience in dealing with Castlebrae has been excellent. Every team member we have come into contact with has been polite, efficient and professional which has resulted in a great satisfaction that we chose the right company to let out our property.
    F Wilson - Seafield

  • Landlord Testimonial

    Excellent Service
    Castlebrae have found me tenants and managed my properties for a number of years. They provide a professional service of a very high standard. They are also very approachable and helpful.
    D F

  • Landlord Testimonial

    Castlebrae the only agency i would recommend
    A big thank you to you and the team for being a really lovely bunch. Castlebrae is the only letting agency I would actually recommend to anyone. And given my 8 years experience of private renting I have experienced a few others!
    A Murphy - Livingston

  • Landlord Testimonial

    Unreservedly recommend them to anyone
    I was very impressed with the personalised service given by the Castlebrae Team. What could have been a very stressful time was made much easier by the friendly, professional and efficient way in which they dealt with each and every issue and query I had. I would unreservedly recommend them to anyone looking for an excellent letting agency
    C Sutherland - Bathgate

Testimonials from Tenants

  • Tenant Testimonial

    Castlebrae really care about their tenants
    Myself and my partner came to Castlebrae after having experienced some of the worst service EVER with another local agent. We walked into Castlebrae and we were seen straight away, we explained what we were looking for and they were able to show us a couple of properties that suited our needs. I am a serving police officer and my partner is a store manager so we are busy people yet Castlebrae were able to work around our shift patterns and arrange viewings without any problems. We were shown around the properties that we viewed by Alistair who was very professional and knowledgeable. Once we decided to note our interest in renting our property at Russell Road, Bathgate we were kept up-to-date by phone and email and a time was arranged, again around our shifts at short notice to get all the documents signed (Staff at Castlebrae also took the time to fully explain these). Once in the property we had a couple of maintenance issues with a bathroom and extractor fan and a leaking toilet both were fixed very quickly without quibble,the latter in fact being fixed by an on call plumber sent out during the Christmas period. Unlike some other letting agents I have used in the past Castlebrae seem to really care about their tenants and solve any problems quickly all with excellent service and knowledge of their industry.
    B Ross - Bathgate

  • Tenant Testimonial

    Castlebrae have been brilliant
    We have loved every minute at Glencoe and Castlebrae have been brilliant.
    A Longthorne

  • Tenant Testimonial

    Really helpful
    The staff were really helpful and friendly . This is the second house my partner and I have rented and they were poles apart from the other agency we used before. We also found they had by far the best properties.
    Karen D
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Disclaimer

The content on this Microsite has been uploaded by Castlebrae Sales and Letting Ltd, Bathgate. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Castlebrae Sales and Letting Ltd, Bathgate. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Castlebrae Sales and Letting Ltd, Bathgate. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.