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Landlord services
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    What can our AWARD WINNING service do for you?

    In an ideal world properties would be maintenance free and tenants would all be wonderful people.

    Unfortunately, this isn't always the case but being a landlord needn't be hard work.

    We are dedicated to finding you the best tenant and letting your property at the best market rate. We don't go in for gimmicky sales techniques or knocking other agents. We prefer to focus our time on what we do best, taking care of our clients and their properties.

    Our extensive rental portfolio ranges from one bedroom apartments to prestigious country residences. We advertise on all the major property portals and are consistently the number one agent on Rightmove in our area.

    Our experienced staff are highly trained, extremely helpful and driven by providing the best customer care. Between us there isn't much we haven't seen or dealt with.

    WHAT WE DO

    • Work hard to get you the best return on your investment
    • Offer Fully Managed Service or Let Only
    • Advertise extensively on all the major property portals including Righmove, Zoopla,
    • Provide expert advice on safety and legal obligations
    • Carry out accompanied viewings
    • Look for the best tenants and thoroughly reference them
    • Process rents daily, so you don't need to wait for your money
    • Offer detailed inventories - essential for deposit deductions
    • Carry out regular inspections and provide you with written reports
    • Use only reliable, trustworthy tradesmen
    • Provide 24 hour emergency cover

    WHAT WE WON'T DO

    • Over value your property just to get the business
    • Charge you extra for viewings
    • Charge you (or your tenant) for reference checks
    • Work on a first come basis - we'll do as many viewings as it takes
    • Add on extra to routine maintenance invoices
    • Charge management fees during void periods
    • Add additional charges to overseas landlords
    • Hold you to a lengthy management agreement

    We pride ourselves on offering quality properties and would be delighted to speak to you.

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Moving in
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    Check in
    Check in takes place at our offices in Bathgate. At this point you will sign and collect your tenancy agreement, inventory and schedule of condition (managed properties) and other important documents relating to your tenancy. Our trained staff will guide you through the legal documents and give you information on utilities, council tax, payments, maintenance and insurance. Please bring with you a copy of your insurance documents.

    Payments
    Your first months rent and security deposit are both payable on the date of entry. The most efficient method of payment is online and this should be done at least two days prior to entry and received into our bank account prior to you receiving the property keys. We also accept card payments.


    Tenancy agreement
    Your agreement will be a Private Residential Tenancy Agreement. It is a legally binding document between you and your landlord, applicable only to you and the property you are renting. It states the amount of rent and your rights and responsibilities.


    Insurance
    Please bring a copy of your insurance to check in

    It is strongly recommended that you obtain insurance to cover the landlords fixtures and fittings during the tenancy, in case of accidental damage. The landlord will insure the building.

    Completion pack

    At check in you will be given a completion pack with the documents relating to your tenancy, including:

    • signed lease

    • inventory & photographic CD (managed only)

    • repairing standards information

    • meter reading & utility company details

    • maintenance information

    • emergency contact

    • receipt for funds received

    Rights and responsibilities

    These will be detailed in your tenancy agreement which you should read carefully. In general, tenants are required to keep the property and its contents in good condition and pay your rent on time each month. You will be committed to paying rent until the end of the agreed term and may face legal action if you break the terms of the agreement. If your circumstances change for any reason during your tenancy, please advise us as soon as possible.

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  • Team Member

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    JODY MCADAM - PROPERTY MANAGER
    Jody joined the company in 2011 after 12 years in new house building and provides an invaluable link between property owners and tradesmen and we all suspect in a previous life she was a plumber! She manages inspections, supervises trades and provides valuable guidance to our clients. She is a big animal lover and spends her free time with her husband and two gorgeous spaniels Codey and Haggis.
  • Team Member

    DAVID NELSON  - SENIOR SALES MANAGER
    David brings a wealth of experience in both sales and lettings to Castlebrae. With responsibility for new business development, he carries out property valuations and provides advice to both potential sellers and landlords. He is committed to providing the highest level of customer service and maintaining the reputation of Castlebrae as the agent of choice for West Lothian. In his free time, David enjoys cycling, running and going to gigs - the more obscure the better.
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    FIONA NICHOLSON - ACCOUNTS/LETTING ADMINISTRATOR
    Fiona has a strong accounts background and is currently studying for her Lettings Diploma. She has excellent customer service skills and is responsible for the daily management of property and client accounts. Fiona also prepares the legal paperwork and guides our tenants through the move in process. Fiona has done several distance charity walks and enjoys helping her daughter care for a very cheeky 5 year old race horse.
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    PAMELA MACDONALD - PROPERTY NEGOTIATOR
    Pamela joined Castlebrae in 2013 and brings with her over 10 years estate agency experience. A great deal of her time is spent on property viewings and negotiations. Pamela strives at ensuring house sales proceed as smoothly as possible and her outgoing and bubbly personality make her popular with buyers and sellers alike. She is a busy working mum and spends her free time with husband and young sons.
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    BETH DUNSMORE - PROPERTY ASSISTANT
    Beth spends much of her time out and about carrying out viewings and inspections and knows her way round our extensive property portfolio. A confident and fast learner, Beth is currently studying for her Estate Agency Diploma. Outwith work Beth enjoys going to the gym (sometimes) and socialising with friends.
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    KAREN CLARK - PROPERTY ASSISTANT
    Karen is generally the first person to welcome you to our office. Her warm personality guides all our visitors and callers through their enquiry and she will try her best to co-ordinate access and viewings to suit. Karen also handles tenant applications, reference checks, property certificates and assists with maintenance issues. She spends her spare time with her young family
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    AMYLEE LIVINGSTONE - MAINTENANCE CO-ORDINATOR
    Amy is in charge of co-ordinating maintenance on our rental side. Her main role is inspecting properties, carrying out inventories and exits. In her spare time she doesn't like skydiving or mountaineering and would prefer a really tasty Italian and F1 racing. Fair enough!
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    ALEXIS DALRYMPLE - MAINTENANCE CO-ORDINATOR
    Alexis is our newest member of the team, alongside Amylee she oversees maintenance on our rentals. Her main role is inspecting properties, carrying out inventories and exit inspections. Having fully renovated her own Georgian home, she has a passion for property and is not scared to get her hands dirty! In her spare time, she enjoys scrolling through Instagram for interior inspiration, binge watching Netflix and travelling the world with her husband.
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Testimonials from Landlords

  • Landlord Testimonial

    Polite,efficent and professional
    From the first property visit to the tenant occupancy, the experience in dealing with Castlebrae has been excellent. Every team member we have come into contact with has been polite, efficient and professional which has resulted in a great satisfaction that we chose the right company to let out our property.
    F Wilson - Seafield
  • Landlord Testimonial

    Excellent Service
    Castlebrae have found me tenants and managed my properties for a number of years. They provide a professional service of a very high standard. They are also very approachable and helpful.
    D F
  • Landlord Testimonial

    Castlebrae the only agency i would recommend
    A big thank you to you and the team for being a really lovely bunch. Castlebrae is the only letting agency I would actually recommend to anyone. And given my 8 years experience of private renting I have experienced a few others!
    A Murphy - Livingston
  • Landlord Testimonial

    Unreservedly recommend them to anyone
    I was very impressed with the personalised service given by the Castlebrae Team. What could have been a very stressful time was made much easier by the friendly, professional and efficient way in which they dealt with each and every issue and query I had. I would unreservedly recommend them to anyone looking for an excellent letting agency
    C Sutherland - Bathgate

Testimonials from Tenants

  • Tenant Testimonial

    Castlebrae really care about their tenants
    Myself and my partner came to Castlebrae after having experienced some of the worst service EVER with another local agent. We walked into Castlebrae and we were seen straight away, we explained what we were looking for and they were able to show us a couple of properties that suited our needs. I am a serving police officer and my partner is a store manager so we are busy people yet Castlebrae were able to work around our shift patterns and arrange viewings without any problems. We were shown around the properties that we viewed by Alistair who was very professional and knowledgeable. Once we decided to note our interest in renting our property at Russell Road, Bathgate we were kept up-to-date by phone and email and a time was arranged, again around our shifts at short notice to get all the documents signed (Staff at Castlebrae also took the time to fully explain these). Once in the property we had a couple of maintenance issues with a bathroom and extractor fan and a leaking toilet both were fixed very quickly without quibble,the latter in fact being fixed by an on call plumber sent out during the Christmas period. Unlike some other letting agents I have used in the past Castlebrae seem to really care about their tenants and solve any problems quickly all with excellent service and knowledge of their industry.
    B Ross - Bathgate
  • Tenant Testimonial

    Castlebrae have been brilliant
    We have loved every minute at Glencoe and Castlebrae have been brilliant.
    A Longthorne
  • Tenant Testimonial

    Really helpful
    The staff were really helpful and friendly . This is the second house my partner and I have rented and they were poles apart from the other agency we used before. We also found they had by far the best properties.
    Karen D
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Disclaimer

The content on this Microsite has been uploaded by Castlebrae Sales and Letting Ltd, Bathgate Lettings. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Castlebrae Sales and Letting Ltd, Bathgate Lettings. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Castlebrae Sales and Letting Ltd, Bathgate Lettings. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.