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User Guide

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    Cavender estate agent has a clear focus on delivering a comprehensive service that is above and beyond that being provided by other agents in the local area. 

    Our many combined years of experience of working in the property industry in this area, together with our dedication to excellent customer service has ensured that we have become one of the most recognised agents in the area. We are proud of the professional service we provide and demonstrate this by being members of The Property Ombudsman and ARLA propertymark. To be members of The Property Ombudsman we must comply with codes of practice to ensure our customers receive a consistently high standard of service with a recourse to the Ombudsman in the unlikely event that we do not. As ARLA propertymark members, we have the credibility of being part of a respected association. Propertymark members are qualified property professionals who hold client money in designated client accounts which are independently audited every year. 

    We offer a complete and comprehensive range of services that can be tailored precisely for you to ensure we cater for all your individual needs and requirements.

    Come and speak to us to discuss how we can showcase your property to ensure it receives maximum exposure to the biggest audience, or, how we can help you with your property requirements.
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User Guide

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Our services

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    A reputation to be proud of...
    Our lettings department has a reputation for finding excellent quality tenants within a timeframe that suits our landlords' requirements. By combining our strong presence online combined with advertising in local media outlets, we are able to capture a large share of applicants. By proactively managing these applicants on a daily basis, we are able to effectively match properties to suitable tenants very quickly. We have also developed strong relationships with several relocation companies who have made us their agent of choice when they are relocating their corporate clients.

    Our decision to keep all accounts, administration and property management activities locally and in-house allows us to provide a smooth and efficient service from the moment we are instructed to market a property, through to dealing with the deposit return at the end of the tenancy. Many estate agents have taken the decision to save costs by centralising their accounts and property management which we feel leads to communication difficulties, service issues and ultimately mistakes for both landlords and tenants. However, Cavender are committed and proud of the quality and efficiency of our localised service.

    Cavender offer three core levels of service which are detailed below. We can tailor our services around your individual requirements so speak to a member of our team to discuss how our service can work for your needs.

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    OUR SERVICES
    Cavender offer three core levels of service which are detailed below. We can tailor our services around your individual requirements so speak to a member of our team to discuss how our service can work for your needs.

    LET ONLY

    Marketing consultation / current valuation
    Arrangement of Energy Performance Certificate (EPC)
    Preparation of marketing to include photos to a professional standard, floor plans and details descriptions
    Fast & efficient computerised property mail outs by phone and email
    Accompanied viewings
    Clear & concise viewing feedback on a regular basis
    Detailed offer consultation on prospective tenants
    Professional independent referencing and comprehensive credit checks providing you with copies of the completed reports upon request
    Arrangement of Gas and Electrical inspections
    Arrangement of cleaning and purchase or removal of furniture
    Use of our office to meet tenants/ sign documents
    Arrangement of professional check in/inventory by an independent third party company
    Collection of move in monies and security deposit
    Arranging of standing order mandate for nominated rent date
    Notification to the local authorities and utilities to inform of the new occupancy
    Arrangement of deposit protection with My deposits
    Forwarding of tenancy agreement and check in/Inventory and statement of account to the landlord
    Contacting landlord and tenants 3 months prior to the expiration of the tenancy to determine both parties intentions for vacation or possible tenancy renewal including a free rent review.

    RENT DEMAND

    As detailed for let only service plus:
    Collection of rent from tenant on designated date, and accounting to landlord with statement and payment within 10 working days
    Monthly deduction of rent collection fee from rent
    Chasing late rent payments
    Rent protection service- Optional

    FULLY MANAGED

    As detailed for let only service and rent collection service plus:
    Routine inspections to ensure the property condition is being maintained and no maintenance issues have gone unreported
    Arrange property repairs and maintenance as required.
    Wherever possible, we use local, qualified contractors who carry relevant insurance cover
    All works approved by your dedicated property manager
    Detailed invoices provided and cost deducted from next payment of rent
    24 hour emergency maintenance number available for all tenants
    Preparation and service of legal documentation throughout the tenancy.

    Our property management team is second to none. Their sole aim is to meet all your management needs in a timely professional manner with a personal touch.
    We know you will be delighted with the service we provide.
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User Guide

Title

Why rent with us?

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    Our clear understanding of tenants' needs and requirements has helped thousands of tenants find a property they can call home.

    From when you first register your details with Cavender estate agents, you will be looked after by our experienced and knowledgeable staff.

    Cavender are able to offer a wide range of properties across Surrey and Hampshire.

    Once you have registered your details with us, you will be kept fully up to date on all new properties that come to the market with us.

    You will be accompanied on all viewings that you arrange through Cavender, so we are on hand to answer any questions you may have.

    Negotiations are kept clear, concise and are confirmed in writing to ensure all the terms of the tenancy are as you requested.

    All accounts and property management matters are dealt with in house at the Guildford office to ensure smooth and effective management. We do not believe in centralised 'call centre' arrangements as this leads to delays and ineffective communication.
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User Guide

Title

  • Introduction

    Here at Cavender Estate Agents we are proud of the professional service we provide and demonstrate this by being members of The Property Ombudsman and ARLA propertymark. To be members of The Property Ombudsman we must comply with codes of practice to ensure our customers receive a consistently high standard of service with a recourse to the Ombudsman in the unlikely event that we do not.

  • Team Member

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    Matt Cavender- Director
    A founder of Cavender estate agents, Matt has over 15 years experience of working within the sales and lettings industry and has a sound knowledge of the legal aspects of the sales and lettings industry.Matt has excellent knowledge of the area and has built a strong reputation for himself and Cavender. Many people have engaged Matt to look after their property and continue to do so due to his determination to provide a service that exceeds the competition.

  • Team Member

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    Cliff Cavender- Director
    Cliff is the co-founder of Cavender estate agents and is also a local landlord. He brings a wealth of business experience to the company.Prior to co-founding Cavender with Matt, Cliff held several Directorships in various business sectors including hospitality, security, risk management and catering. He is a Fellow of the Chartered Institute of Management Accountants and a Fellow of the Chartered Management Institute.

  • Team Member

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    Charlie Bone- Assistant Manager
    Charlie has a considerable number of years of estate agency experience and has worked in several areas throughout Surrey. Charlie possesses excellent knowledge of the legal aspects of the lettings process through his studies for the ARLA qualification. Charlie's excellent legal knowledge and market experience is highly valued by the company and is important for his management ambitions. Charlie has recently been promoted to Assistant Manager.

  • Team Member

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    Sam Hedges- Negotiator
    Sam joined the Cavender team with several years of experience working in a sales environment, and his enthusiasm to thrive in the property industry is evident. Having grown up in the Guildford area he knows it very well. Sam has quickly built a reputation with clients as a friendly and helpful agent and he regularly receives fantastic 5* reviews. We expect Sam to have a long & fantastic career with Cavender.

  • Team Member

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    Isla Ward- Negotiator
    Having recently finished college, Isla was keen to join the Cavender team, having spent some time with us in the past to gain work experience. Isla quickly knew this was the career for her and has demonstrated that she has considerable potential in our industry. Also, having some background in the retail industry and strong local knowledge, Isla possesses all the right attributes to become an outstanding negotiator.

  • Team Member

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    Scott Nash- Senior Negotiator
    Scott Nash- Senior NegotiatorWith over 10 years experience of working in estate agency across various Surrey & South West London locations, Scott is able to work with his clients with the upmost confidence. He is dedicated to provide an unrivalled service, supported by his NVQ in customer service. Scott has looked after a variety of properties ranging up to large detached homes enabling him to easily advise landlords and vendors to their best interests

  • Team Member

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    Sarah Cavender- Property Manager
    Sarah provides vital support to the administration aspects of the business. Sarah is very organised and structured which is vital in helping her colleagues where required.Having organised several staff and charity events, Sarah is always keen to join in our fundraising efforts and has helped us raise thousands of pounds for our chosen charities.

  • Team Member

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    Jamie-Ri Everard - Property & Admin Manager
    Jamie has been with Cavender for a number of years and has an outstanding reputation for providing a fantastic property management service for both landlords and tenants. She has received many glowing reports and her experience means she is easily able to assist with queries that come her way.
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    User Guide

    Title

    Feedback

    • Introduction

      Our genuine reviews
      We strive to provide a service that is above our competition and a service that our customers are proud to recommend to others. Here are what some of our previous and existing customers have to say about us.

    Testimonials from Landlords

    • Landlord Testimonial

      Have recommended to friends and family
      An absolute pleasure to deal with. Didn't hesitate in approaching them to manage a second property. Always going the extra mile, excellent knowledge of the local market/area but above all: sincere - something I've found lacking in other Agents. Have recommended to friends and family. Well done Matt & Team!-

    • Landlord Testimonial

      An absolute pleasure to deal with
      An absolute pleasure to deal with. Didn't hesitate in approaching them to manage a second property. Always going the extra mile, excellent knowledge of the local market/area but above all: sincere - something I've found lacking in other Agents. Have recommended to friends and family. Well done Matt & Team!-

    • Landlord Testimonial

      Proved to be proactive and effective
      I have used Cavender as a letting agent for 3 years now, during which time they have proved to be proactive and effective in their approach to letting. They provide a great service, are attentive and listen to any issue that I raise. I look forward to continuing to work with them in the future.

    • Landlord Testimonial

      Property let in 7 days
      Property let in 7 days. Dani did a great job in offering advice , responding swiftly on all questions emails. Dani thank you for making this happen - much appreciated

    Testimonials from Tenants

    • Tenant Testimonial

      Exceptional customer service
      Exceptional Customer Service- Jamie has been extremely helpful with any problems we have had with our property and proven to be proactive in getting the issues resolved within a few days.

    • Tenant Testimonial

      I would definitely recommend Cavender
      I rented through Cavender for the past 2 years and I was very pleased with the service they provided. Particularly the maintenance of the property, which was always attended to swiftly when we reported a problem. A lot of students rent in Guildford; many of which have problems with property agencies. I would definitely recommend Cavender to them!

    • Tenant Testimonial

      Highly recommended
      I have just recently become a tenant a property and went through Cavender. Was very impressed with their efficiency and attention to detail. They handled our application with thoroughness and were extremely personable. Megan guided us through the entire process was excellent and friendly. Highly recommended.

    • Tenant Testimonial

      Very friendly, efficient & accessible
      Megan was very efficient, friendly and accessible from start to finish of the rental process. I felt like the viewings we relaxed and didn't have the usual 'pressure' that I have previously experienced through alternative rental companies. So far, one month in, we are very happy with how things are working out renting through Cavender Guildford
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Cavender Estate Agent, Guildford. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Cavender Estate Agent, Guildford. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Cavender Estate Agent, Guildford. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Cavender Estate Agent, Guildford on +441483457728.


    User Guide

    Title

    • paragraph

      Cavender estate agent is in a prominent location in Guildford town centre, moments from the historic & iconic High Street.

      We offer all our clients a bespoke service according to their individual requirements and, using our vast experience combined with the latest technology, we ensure your property is in the best position to receive maximum exposure. When establishing the optimum sales value for your property, we use a combination of extensive local knowledge and up to date comparable evidence to ensure accurate and realistic information is provided. Using high quality images and 3D colour floorplans, your property will be showcased on all the main property portals, as well as our own website.

      All offers received on your property will be fully vetted by our independent financial advisor to ensure they are proceedable and if the potential buyer is part of a chain, the chain will be thoroughly checked to ensure it is complete before the offer is put forward to you. Once you have accepted an offer from a buyer, your sale will be progressed through to completion by a dedicated member of staff from our highly trained team. You will receive regular updates so you always know at what stage your sale is.

    Contact us

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    You can see the properties we're currently marketing for sale by clicking the button below:

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    User Guide

    Title

    Finding the best buyer at the best possible price

    • paragraph

      image cannot be displayed
      We offer all our clients a bespoke service according to their individual requirements and, using our vast experience combined with the latest technology, we ensure your property is in the best position to receive maximum exposure. When establishing the optimum sales value for your property, we use a combination of extensive local knowledge and up to date comparable evidence to ensure accurate and realistic information is provided. Using high quality images and 3D colour floorplans, your property will be showcased on Rightmove, Zoopla & Prime Location, as well as our own website.

      Our sales department provide a fully comprehensive service to cater for all your property needs. Vendors appreciate the clear, honest and concise service we provide them, knowing that our vast experience ensures we will sell their property at the best possible price.

      All sales progression is carried out in house by a dedicated, senior member of staff. We strongly believe that our service does not end when we agree the sale. In fact, quite often this is when the hard work starts for us. Knowing how and when to pursue conveyancers and other parties, our experience will help see you through from accepting an offer to completing the sale with minimal hassle and fuss.

      Here at Cavender Estate Agents we are proud of the professional service we provide and demonstrate this by being members of The Property Ombudsman and ARLA propertymark. To be members of The Property Ombudsman we must comply with codes of practice to ensure our customers receive a consistently high standard of service with a recourse to the Ombudsman in the unlikely event that we do not.
    Contact us

    Features

    Check out our available properties

    You can see the properties we're currently marketing for sale by clicking the button below:

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    User Guide

    Title

    Buying with Cavender

    • paragraph

      Cavender estate agents has trained negotiators on hand to pro actively find your next home. We are very particular when registering your details so we do not waste your time showing you properties that do not suit your requirements.

      Once you register your details with Cavender, we will notify you through e mail, app notifications and telephone, as soon as a property matching your requirements hits the market.

      You can download the Cavender estate agents app and you will receive a notification of every new instruction direct to your home screen.

      Once we have found you your ideal home, your trained negotiator will communicate effectively between you and the vendor. When your offer is accepted, you will be guided through the purchasing process and kept up to date at every step of the way until completion.

      At Cavender, we understand what an exciting time this is and enjoy presenting you with a welcome gift when you come to collect the keys.
    Contact us

    Features

    Check out our available properties

    You can see the properties we're currently marketing for sale by clicking the button below:

    View properties
    User Guide

    Title

    Meet the team

    • Introduction

      Here at Cavender Estate Agents we are proud of the professional service we provide and demonstrate this by being members of The Property Ombudsman and ARLA propertymark. To be members of The Property Ombudsman we must comply with codes of practice to ensure our customers receive a consistently high standard of service with a recourse to the Ombudsman in the unlikely event that we do not.

    • Team Member

      image cannot be displayed
      Email
      Matt Cavender- Director
      A founder of Cavender estate agents, Matt has over 15 years experience of working within the sales and lettings industry and has a sound knowledge of the legal aspects of the sales and lettings industry.Matt has excellent knowledge of the area and has built a strong reputation for himself and Cavender. Many people have engaged Matt to look after their property and continue to do so due to his determination to provide a service that exceeds the competition.

    • Team Member

      image cannot be displayed
      Email
      Cliff Cavender- Director
      Cliff is the co-founder of Cavender estate agents and is also a local landlord. He brings a wealth of business experience to the company.Prior to co-founding Cavender with Matt, Cliff held several Directorships in various business sectors including hospitality, security, risk management and catering. He is a Fellow of the Chartered Institute of Management Accountants and a Fellow of the Chartered Management Institute.

    • Team Member

      image cannot be displayed
      Email
      Sarah Cavender- Property Manager
      Sarah provides vital support to the administration aspects of the business. Sarah is very organised and structured which is vital in helping her colleagues where required.Having organised several staff and charity events, Sarah is always keen to join in our fundraising efforts and has helped us raise thousands of pounds for our chosen charities.

    • Team Member

      image cannot be displayed
      Email
      Jamie-Ri Everard - Property & Admin Manager
      Jamie has been with Cavender for a number of years and has an outstanding reputation for providing a fantastic property management service for both landlords and tenants. She has received many glowing reports and her experience means she is easily able to assist with queries that come her way.

    • Team Member

      image cannot be displayed
      Email
      Charlie Bone- Assistant Manager
      Charlie has a considerable number of years of estate agency experience and has worked in several areas throughout Surrey. Charlie possesses excellent knowledge of the legal aspects of the lettings process through his studies for the ARLA qualification. Charlie's excellent legal knowledge and market experience is highly valued by the company and is important for his management ambitions. Charlie has recently been promoted to Assistant Manager.

    • Team Member

      image cannot be displayed
      Email
      Isla Ward- Senior Negotiator
      Having recently finished college, Isla was keen to join the Cavender team, having spent some time with us in the past to gain work experience. Isla quickly knew this was the career for her and has demonstrated that she has considerable potential in our industry. Also, having some background in the retail industry and strong local knowledge, Isla possesses all the right attributes to become an outstanding negotiator.

    • Team Member

      Email
      Luis Estrada- Senior Negotiator
      Luis brings an abundance of enthusiasm and motivation to the Cavender team. He speaks fluent Spanish putting him in a great position to effectively communicate with potential clients from all over the world. Luis has a passion for property and a desire to provide a flawless service to everyone he works with. Luis uses his hard working ethic combined with a strong knowledge of the local area to strive to be the best agent in the area.
    Contact us
      User Guide

      Title

      Feedback

      • Introduction

        We strive to provide a service that is above our competition and a service that our customers are proud to recommend to others. Here are what some of our previous and existing customers have to say about us.

      Testimonials from Sellers

      • Seller Testimonial

        I highly recommend Cavender
        Our sale involved a last minute lease extension, but due to the diligence and professionalism of both Matt and David the property proceeded to completion very smoothly. I highly recommend Cavender for property transactions

      • Seller Testimonial

        We received 5 star service
        We have received five star service and this is specially due to Daniella Rodrigues who has been our main point of contact. Daniella is not only first class in her ability to negotiate but she additionally has the knowledge and experience to get a positive outcome in all her dealings

      • Seller Testimonial

        If I could give 6 stars I would
        Huge thanks to Daniella and the team at Cavender's Guildford. If I could give 6 stars I would!

      • Seller Testimonial

        Iwould highly reommend your services
        Thank you very much Matt and your team for finding me the perfect buyer would highly recommend your services.

      • Seller Testimonial

        Our sale involved a last minute lease extension, but due to the diligence and professionalism of both Matt and David the property proceeded to completion very smoothly. I highly recommend Cavender for property transactions

      Testimonials from Buyers

      • Buyer Testimonial

        Nothing but 5 stars
        Nothing but five stars, I walked into the office not expecting to buy a Property but I did. Matt and his team offer great advise and lots of top class customer service, they are pro active run company which I would highly recommend.It took me less than one day to buy a property through Cavenders,best choice I have ever made-

      • Buyer Testimonial

        Provided a service we could not fault
        Locally run business provided us with service we could not fault. Made us feel at ease with the moving process and could not have been more helpful, it felt as though nothing was too much trouble for the staff. Would highly recommend :)

      • Buyer Testimonial

        Friendly, helpful & efficient
        Excellent service. Daniella was friendly, helpful and efficient. The first property she showed me turned out to be just right. Doesn't get any better than that ! Thanks so much for all your help.

      • Buyer Testimonial

        I would recommend Cavender
        Holly from cavender was an amazing ambassador for the company, she was constantly in touch with me about properties, but not in an annoying way. I would recommend cavender and will be in touch when i am looking for property again. Thank you
      Contact us

      Disclaimer

      The content on this Microsite has been uploaded by Cavender Estate Agent, Guildford. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Cavender Estate Agent, Guildford. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Cavender Estate Agent, Guildford. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Cavender Estate Agent, Guildford on +441483457728.


      Welcome to Cavender Estate Agent, Guildford

      Title

      Find Us

      Branch address

      17-19 Epsom Road,
      Guildford,
      GU1 3JT

      Get in touch

      Buying: 01483 967581  Local call rate
      Letting: 01483 967090  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Cavender Estate Agent, Guildford. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Cavender Estate Agent, Guildford. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Cavender Estate Agent, Guildford. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Cavender Estate Agent, Guildford on +441483457728.