Advising people in property
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    Letting your property requires careful consideration and planning, and expert advice from a letting agent you know you can trust.

    Established in 1990, Caxtons is one of the largest independent firms of chartered surveyors in the South East. Clients can expect a bespoke service from a professional team committed to providing a first class experience.

    Caxtons' Property Management Division acts on behalf of more than 750 clients and has an extensive and diverse portfolio in excess of 7,000 properties throughout Kent and the South East.

    Providing in-depth local knowledge and research driven opinion, our property experts work hard to take the challenge out of property so that investors, occupiers and owners can focus on making a business, a home, a more secure future.

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Advising people in property
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    At Caxtons, our lettings and management teams have the expertise to provide an efficient and effective service for both landlords and tenants across Kent and South East London.

    Making full use of our contemporary, easy to navigate, responsive website, local media, highly visual 'To Let' boards and leading internet property portal Rightmove.co.uk, we will ensure maximum exposure for properties that we market and provide a simple path to finding the right property for tenants.

    Tenants are fully vetted, accompanied to viewings and full credit and affordability checks are undertaken.

    By finding the right tenant at the right price to care for landlords' properties and providing a lettings and management service in a simple, straightforward manner, Caxtons will help safeguard both landlords and tenants.

    Our services include:

    • Initial rental appraisal

    • Accompanied viewings

    • Preparation of inventory

    • Tenancy agreement and check-in

    • Day to day property management and administration

    • Rent collection and monthly statements of account

    • Initial gas safety check

    • Energy performance certificate

    • Tenancy Deposit Scheme administration

    • Insurance services

    • Payment to HMRC for Non-resident Landlords

    • Tenant check-out

    • Periodic property visits including void periods

    Why Caxtons?

    Our clients comprise a broad spectrum of property owners including private individuals, institutions, pension funds, and property companies, as well as local, regional and national businesses. They recognise that letting property requires careful consideration and planning, and expert advice from a letting agent they know they can trust.

    At Caxtons we understand the problems that landlords face and ensure that we look after their best interests and valuable asset, and make the process of letting as streamlined and effective as possible.

    Fully regulated by the Royal Institution of Chartered Surveyors (RICS) and the Association of Residential Letting Agents (ARLA), Caxtons is bound by strict codes of conduct.

    Strict accounting requirements ensure client funds are secure at all times and protected by the RICS Client Money Protection Scheme, with tenant deposits held in the government approved Tenancy Deposit Scheme. Caxtons holds professional indemnity insurance; and operates an ombudsman redress scheme.

    Staff are experienced, qualified and required to maintain continuing professional development to keep abreast of the latest changes in regulations and legislation.

    When marketing properties, we use the most popular on-line portal to ensure properties are viewed by the maximum number of prospective, professional tenants. Our own website has an email alert facility so that when new and suitable properties come to market, we are able to inform registered tenants and let our clients' properties faster.

    Caxtons' management and letting fees are competitively priced to reflect the comprehensive and professional service that we offer and ensure that you receive best value for money.

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    Get in touch
    We would be delighted to discuss your property requirements, please contact:
    Duncan Reeves, Head of Student Property Management & Lettings on 01227 788088 / dreeves@caxtons.com
    Debbie Pennell: Head of Residential Management & Lettings on 01634 576000 / dpennell@caxtons.com

    Visit our website: www.caxtons.com
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Advising people in property
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    We are here to smooth the way from the start of your property search to your first viewing, whilst you are living in the property and all the way through to check-out.

    We recommend that you register with us first

    Due to the shortage of rented accommodation, we recommend that you register with Caxtons. This will ensure that you are among the first to know when a property, suitable for you, becomes available.

    We are a member of both ARLA and RICS, so you can rest assured that you are dealing with a reputable and knowledgeable letting agent. With Caxtons, you will always have a point of contact for any potential problems or maintenance issues relating to your property and someone available to address any queries.

    We will advise you on selecting the right property, accompany you on viewings and provide all the relevant documents online for you prior to signing your tenancy. We will be with you throughout your tenancy and guide you through vacating at the end.

    It is a legal requirement for all Letting Agents to be part of a government approved Client Money Protection Scheme, to safeguard all monies provided to us during our business transactions. In order to offer peace of mind to all our clients, we are part a member of the RICS Client Money Protection Scheme.

    For advice and more information please get in touch with the lettings team who will be happy to discuss your requirements.

    Student Accommodation: 01227 788088

    Residential Accommodation: 01634 576000

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Advising people in property
  • Introduction

    Our property experts focus on the effective letting and management of student, professional, family and apartment accommodation ensuring our clients are kept up to date, well informed and that properties comply with all relevant legal and regulatory requirements.

    For property owners seeking a more intelligent approach to letting and property management, Caxtons provides an exceptional and full service, please get in touch to find out how we can help you.
  • Team Member

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    Duncan Reeves HND

    Associate Director and Head of Student Lettings, Canterbury

    Duncan heads the Student Lettings department from Caxtons' Canterbury office. Born in east Kent, he attended the University of West London as a mature student and joined Caxtons in 1997. He set up the Student Lettings department in 1998 and was appointed as an Associate Director in 2003. 

    Email: dreeves@caxtons.com Telephone: 01227 788 088

  • Team Member

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    Debbie Pennell MARLA
    Associate Director and Head of Residential Property Management & Lettings

    Debbie heads the Residential Property Management and Lettings department which operates from Caxtons' Canterbury and Medway offices. Debbie has been involved in the letting industry for over 21 years, she has a wealth of experience which is invaluable in a constantly evolving market.

    Email: dpennell@caxtons.com / 01634 576000
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    Testimonials from Landlords

    • Landlord Testimonial

      Mrs Elizabeth Unsworth, Burghfield, Reading

      I have been a client of Caxtons for a number of years in respect of my residential and commercial properties in Whitstable and would recommend their services as managing agents, without reservation, to owners of both commercial and residential properties. I have always received an excellent service from every member of staff that I have worked with and found that although the team is quite prepared to assume responsibility for the full management of properties, I have always been contacted and involved whenever it has been appropriate. Caxtons is a firm with considerable experience in the market and their advice and guidance has been immensely helpful. However, above all I value the friendly service and attention to detail, which has meant that working with them is a pleasure.

    • Landlord Testimonial

      Miss S Robinson, Higham

      Excellent service. It took approx 2 weeks from viewing the house to receiving the keys to move in. Sarah is lovely, friendly, helpful and very efficient. I would highly recommend Caxton's to friends and family :-)

    • Landlord Testimonial

      Christina & Nick, Canterbury

      Dear Pat - we cannot thank you enough for all that you have done for us! You have been a great advisor and advocate, a wonderful communicator, a straight talker, and you have done it all with warmth and often with fun! Thank you sincerely from both of us.

    • Landlord Testimonial

      Charles White, Rochester

      Fantastic ... Thank you Sarah. Can I take this opportunity to thank you for all your help so far. A wonderful company to deal with and we appreciate all you are doing for us in our new home.

    • Landlord Testimonial

      Mr I Howard, Canterbury

      This is to let you know I have sold this property and my ownership ends on July 17th. I thank you for the excellent care you and your company have provided over the several years that you have been managing my properties. I will really miss our little chats.

    • Landlord Testimonial

      Ms Booysen, Rochester

      Friendly, helpful and kept me informed along the way. Fees were very reasonable and overall great service. Would definitely recommend ...

    • Landlord Testimonial

      Miss Murray, Rainham

      Very helpful and friendly. Both my fiancé and I have found the service to be exceptional. We were given first choice on the property and were sent all relevant paperwork very quickly. The property was removed from the website very quickly also, which helped to reassure us that it was ours. Another agent kept on marketing the property and eventually chose someone else, after offering to us. Caxtons did not do this.

    • Landlord Testimonial

      Mr Fry, Halling

      Excellent service from start to finish. I cannot rate Sarah highly enough. She was very helpful from the start. I would definitely recommend Caxtons. The fees were a fair price for a good job done.

    • Landlord Testimonial

      Stefano Formis, Gillingham M

      any thanks and I very much appreciate your advice - I think it has been the most unbiased, thorough and wise I have received during my tour (research) of 6 agents yesterday.

    • Landlord Testimonial

      Joshua Stock, Rainham

      I would like to say a HUGE thank you Amelia for everything you did for me and Tiffany, you were a great help and a true hero! You made a stressful time very easy to get through, you are a true asset to Caxtons!

    • Landlord Testimonial

      Mr S J H, Folkestone 

        Caxtons has managed my student property portfolio for many years. I have been consistently impressed with the personnel and professional level of service that is provided by all members of the student team. I am aware that they manage numerous properties for many landlords and yet, whenever I have a query, they are aware of the situation regarding my property and make me feel like a valued client. I look forward to working with Caxtons for many years to come.

    • Landlord Testimonial

      Steve Bearman, Welling C

      axtons has managed a student letting on our property since 2005 and the team has managed to fully let the property with no gaps during this period. We have had a good service from the various members of the team and have found them helpful when we have had to engage trades people to carry out any repairs necessary. We have always been informed promptly of any problems either with the running of the property or if delays will occur in student payment. With the experience and relationship Caxtons has with the University and student environment we would have no hesitation in recommending them to manage properties professionally.

    • Landlord Testimonial

      Austin Farrugia & Beverley Carter, Rochester

      We have been renting for several years and the staff at Caxtons has been the best we have ever dealt with. Thank you.

    • Landlord Testimonial

      Mr P Mitchell, Walthamstow, London

      Caxtons has provided a first class student letting service, which I think is fair to both tenant and landlord. The team is efficient and has ensured that tenants are selected in good time and respect the property they are renting. Based on my experience I would highly recommend Caxtons as a student letting agent.

    • Landlord Testimonial

      Susan Bassett-Myers, Whitstable

      I came to Caxtons when we bought our first student house in Canterbury in 2003. Acting on their advice, we renovated and complied with all regulations ensuring Caxtons was able to find tenants easily. We grew to have eight rental properties, and thanks to Caxtons, have never had a void period. I have always been guided by their excellent, friendly, and accessible team and have benefited from their thorough knowledge of the local market. Whilst assisting with occasional rental arrears, disputes, and one trashing, Caxtons has provided a solid back-up of practical support and encouragement which is invaluable and on-going. I would not have been able to handle all the properties as a novice landlord without their professional support. Having had some dealings with two other local companies, I would wholeheartedly endorse Caxtons as the best letting agent in Canterbury.

    • Landlord Testimonial

      Mrs E Lim, Temple Ewell

      As a Landlord I find it very reassuring to know that my student properties are being well managed by your Student Lettings team in Canterbury. My husband and I can travel abroad in the certain knowledge that the houses, and tenants, are in safe hands.

    • Landlord Testimonial

      Mr R L, Tonbridge

      I have used the full management services of Caxtons for some years now and they continue to do a very professional job regarding both student lettings and the purchase of suitable property for such lettings. Prospective tenants are fully checked out and guarantees obtained and the rental rates appear satisfactory. Detailed statements and supporting invoices for expenditure are sent quarterly and all monies due are paid directly into my appropriate bank account. I am fully informed regarding any repairs that become necessary from time to time and for major matters proper quotes are obtained for me to evaluate. Tenants' deposits are handled correctly in accordance with legislation as are the gas and electrical certificates. I visit the properties at least twice per year with a member of Caxtons' staff in order to see what needs doing and to discuss what repairs -if any - are down to the tenants. I also insure the properties through Caxtons. All in all a first class service.

    • Landlord Testimonial

      Mrs Bet Davies, Norfolk

      It was with some unease that I decided to let my property on moving to Norfolk, as distance and a busy life-style would make regular checks on it impossible. My fears proved unfounded.... Over a period of 5 years Amanda has found me ideal tenants, made regular inspections, and advised me in advance of maintenance issues that might need attention if the property is to be kept in pristine condition. Necessary repairs have been carried out at reasonable cost; and quotations sought and compared before embarking on any major expenditure. In an emergency, or when I am unobtainable, decisions have been made on my behalf that have always proved wise and effective. Nothing is too much trouble for Amanda. I feel I am receiving a professional service, with high standards being set and maintained throughout.

    • Landlord Testimonial

      George Jessel, Canterbury

      I have been using Caxtons to let our Canterbury properties for over 14 years and they have always acted with great professionalism. The staff - particularly Pat Gore - are friendly, well informed and nothing is too much trouble. I would recommend Caxtons to anyone who is looking for a reliable agent to let their 'Buy to Let' properties and know that they are in safe hands.

    • Landlord Testimonial

      Peter Godfrey, Canterbury

      I have used Caxtons' Residential Lettings service for 10 years and have always found it to be professional and efficient. The service insulates me from day to day issues that arise with tenants and properties, but equally keeps me informed when I need to be involved.

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