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Charles Carter Lettings & Property Management
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    We are an independent agency specialising in residential lettings and property management in Worcestershire, Gloucestershire and Herefordshire.

    We are a well established and respected professional dedicated property management company.

    The company is built on recommendation and repeat business so a very high level of service is at the heart of the company and its values. We are highly experienced in running property portfolios large and small from HMO'S to large period country homes. We are also proficient in commercial lettings.

    Our knowledge of local markets and ideal central location ensures you get the best advice and our experience of the ever changing legislation involved means you can trust us to provide a high quality local and efficient property management.

    The company Director, Eddie Carter, will personally be involved with your property from the very start to the finish and will personally be available for you whenever required. Eddie is always on hand to provide you with a personal and professional service ... that's why we're different.

    Eddie believes in traditional values fused with modern day marketing when it comes to letting and property management. His extensive area knowledge of Worcestershire, Gloucestershire and Herefordshire is second to none and Eddie prides himself on knowing every detail about each property he manages.

    Our friendly, professional and dedicated staff will help you locate the best property that suits your needs, be it an unfurnished/furnished room or a fully furnished detached country house. If you rent a property from us you can be sure of a positive experience, with prompt responses to any queries you may have.

    From our central Tewkesbury office, we manage a large select portfolio of properties across the three counties. Specialising in Tewkesbury, Worcester, Malvern, Evesham, Cheltenham and Gloucester.

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    We understand that you are entrusting us with one of your most valuable assets.

    We realise that you expect a professional and effective management service at a competitive price.

    We know that you want the best possible rental available from reliable, referenced tenants.
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    We Deliver.
    Our dedicated lettings and property management service is professional, traditional service with a modern twist. You will meet our owner, Eddie Carter, and he will be your sole contact throughout your time as our client.

    Eddie has great knowledge of the local markets because we specialise purely in lettings and property management. Our dedicated and established team is fully aware of all current tenant/landlord legislation and well equipped to deal with any eventually. You can trust us to provide a trouble-free first class letting experience.

    You can be rest assured that your property is in safe hand, as all costs and eventualities are personally managed by Eddie and his dedicated team.

    Take a look at these pages detailing our services and explaining how best we can serve you:

    • Letting and Management Services
    • Guide to Preparing for Letting
    • Important Considerations
    • Legal Requirements
    • Insurance Policies

    We heavily invest in the latest marketing techniques and recognised property portals such as Rightmove, Prime Location and Zoopla to name a few. This ensures that your property will get the largest exposure to the best tenants and let in the shortest timeframe.

    Why use Charles Carter Lettings & Property Management:

    • Unique personal one-to-one property management by the company Director
    • Dedicated lettings and property management company
    • Centrally located to cover the three counties

    Please feel free to contact Eddie direct on 07929 859667, there's no obligation - just happy to help.
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Tenant information 
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    We are an independent specialist letting company who pride ourselves on our experience and professionalism.

    Please visit our Property Search page to view all the properties we currently have available.

    Should you become a tenant of a property managed by us, you can be assured of a positive experience.
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    The following measures are taken for your safety:

    All of our managed properties are Gas Safe certificated, and inspected for electrical safety, and furniture fire safety
    All Tenancy Deposits (bonds) are held in accordance with The Housing (Tenancy Deposit Schemes) Order 2007

    Finding a property
    The first step is to contact us to provide brief details about yourself and about the type of accommodation you require. We will then search our database for suitable properties for you to view. We will also log your details so that we can contact you as suitable properties become available. It is wise to start looking at least a month before you wish to move as the best properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of six months. We regret that we cannot assist DSS claimants.

    Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

    Reserving the property
    Once you have decided on a property, you will need to reserve it by paying a 'holding deposit', usually equivalent to two weeks' rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

    As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.

    The rents for our properties are usually quoted calendar monthly, payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, gas, electricity and landline telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

    A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed which protection scheme is utilised. The deposit is held to cover damage, breakages and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

    We charge £255 including VAT per applicant and then £120 including VAT for any additional applicants. This sum includes administration, referencing and preparation of the property.

    See our website for the list of fees.
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  • Team Member

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    Eddie Carter - Director
    Eddie prides himself on maintaining a personal service and is always at the end of the phone. You might spot Eddie surfing and kayaking ... but if you can't find him on the water, he'll be re-modelling his house and spending time with his family.
  • Team Member

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    Scott West - Lettings Negotiator
    Scott joined the company in 2012 and is the Lettings negotiator of the Company, primarily based with dealing on a one to one personal basis with prospective tenants helping them in finding their "prefect property". From taking down their personal requirements, to showing them around potential properties and to finally handing over keys to their Home! He has recently joined the property ladder himself and in his spare time can be found renovating his home.
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    Helen Gillespie - Lettings Co-ordinator
    Helen joined the Charles Carter team in February 2014 and as Lettings coordinator, Helen plays a key role in the team ensuring each process runs smoothly; whether that's moving a tenant into a house or managing routine maintenance. In her spare time you'll find Helen enjoying the countryside with her dog or hanging out of a plane 13,000ft up bracing herself for a skydive! When Helen's not hanging out of a plane, she also enjoys spending time with her daughters and family.
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    Claire Silvester  - Accounts
    Claire joined the Charles Carter team in July 2013. Claire really enjoys spending time with her family.
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    Testimonials from Landlords

    • Landlord Testimonial

      A service that is second to none.
      I have used Charles Carter Lettings for a considerable time now for letting my properties of which I have an extensive number and also quite varied. I would have no hesitation in recommending them to anyone. I believe the service they provide is second to none. They are always very helpful and approachable. I believe they provide excellent value for money when compared with other agents. They may not always be the cheapest but all round I think they do an excellent job carrying out services which many agents would not do or would charge more for. I am happy for my company to be associated with them and look foreword to continue to work with them for many years to come. 

      Paul B - Landlord - Worcestershire
    • Landlord Testimonial

      They get the letting done... no fuss.
      Charles Carter Lettings are knowledgeable, pro-active, a personal service and efficient.
      Gets the letting done..no fuss, very straightforward. I would definitely recommend them.

      Nicky L - Landlord - Gloucestershire - Multiple Properties
    • Landlord Testimonial

      Working with Charles Carter has been fantastic.
      We have used Charles Carter Lettings for the last three years having ventured into the lettings game and we have been very happy with the service. Eddie Carter manages our property and does so effectively and our experience has been a very positive one and one where I would not hesitate in recommending. 

      Sally T - Landlord - Worcestershire
    • Landlord Testimonial

      Personal, quality and professional guaranteed!
      With Eddie carter the personal , the quality & the professional services is guaranteed that's what attracts me most !!!! Thank you very much.

      Nurul - Landlord - Worcestershire - Multiple Properties
    • Landlord Testimonial

      A trustworthy and professional letting agent.
      Charles Carter Lettings Ltd was recommended to me when I needed a trustworthy and professional letting agent. I live abroad and needed an agent that I could rely on and one who would look after my property and interests in my absence. Eddie Carter has more than met my expectations and I wouldn't hesitate to recommend Charles Carter Lettings Ltd to anyone looking for a managed letting service. 

      Andrew - Landlord - Gloucestershire
    • Landlord Testimonial

      No hesitation in recommending Carter.
      As virgin landlords, Eddie's advice and service has been faultless. In 9 months, he secured, vetted and installed a new tenant in 5 days, including checking out the original tenant, organised quotations and oversaw the decoration of the external woodwork, including sharing (and reducing) scaffolding costs with the neighbour. All along we have been kept up to date in a courteous, non-intrusive and professional manner. Payments of all invoices from rental income has been an unexpected and stress free bonus. My wife and I would have no hesitation in recommending Charles Carter Lettings. Thanks Eddie I mean it ...

      Karl - Landlord - Gloucestershire
    • Landlord Testimonial

      Helpful, reliable and competitively priced.
      We have used Charles Carter Lettings since 2012, when we decided to rent out a property. Eddie is professional, trustworthy, helpful, reliable and competitively priced. He has found us good tenants, advised us about the process and made becoming a Landlord as stress free as possible. We would (and have) recommended Charles Carter Lettings to anyone.

      Juliet - Landlord - Gloucestershire
    • Landlord Testimonial

      100% confident in the excellent quality of service
      I've had no hesitation in recommending Charles Carter Lettings and Property Management to my sister-in-law because I'm 100% confident in the excellent quality of service Eddie and his team give. After two bad experiences with letting agents, Eddie has restored my faith in this sector leaving me sure in the knowledge that both my tenants and myself are worry free and more than well looked after.

      Mrs P - Landlord - Worcestershire
    • Landlord Testimonial

      Very impressed by the service at Charles Carter.
      We have been using Charles Carter for a few years to manage our property portfolio and have been very impressed by the service - skilled management, competitive rates and very helpful advice as to which properties to buy for investment.

      Bishops Frome Holdings - Landlords - Worcestershire - Multiple Properties
    • Landlord Testimonial

      Extremely efficient and customer focused.
      After being personally recommended their services, we have found Charles Carter lettings to be an extremely efficient and customer focused company. Eddie took much of the strain away of entering the rental property market for the first time with helpful advice and always being available. They have been extremely reliable, efficient and responsive to our rental requirements. We would, and have, highly recommended them to others who are looking for a first-class local company who always put the customer first.

      James & Catherine - Landlords - Gloucestershire
    • Landlord Testimonial

      Going above and beyond the norm.
      I used Charles Carter Lettings as they had a property to rent that I was interested in, I had previously had an awful experience with another letting agent, so ideally wanted to rent through an independent landlord, however I am really pleased that I had the experience of renting through Charles Carter Lettings, from the first appointment Eddie was really knowledgeable and helpful, and Scott who processed our application came back to me promptly and also made time for an additional viewing that we required, going above and beyond the norm. Would definitely recommend them & use them again.

      Amy - Landlord - Gloucestershire
    • Landlord Testimonial

      Passionate about client satisfaction.
      Charles Carter Lettings, a company passionate about client satisfaction. Under the direction and management of Eddie Carter, we are assured of a high level of experience and knowledge in a changing market. Attention to detail and a truly personal service assure peace of mind for landlords and tenants.

      Hilary & Tony - Landords - Worcestershire - Multiple Properties

    Testimonials from Tenants

    • Tenant Testimonial

      Head and shoulders above any other agency.
      I dealt with Scott at Charles Carter Lettings when looking for a flat in Worcester, and I can safely say that they're head and shoulders above any other agency I've worked with - and I've moved around a lot! Throughout the process, I was really impressed with their professional, yet friendly approach which made what could have been a complex process really simple. Scott is an absolute credit to the lettings industry - a feeling I know is shared by my landlord - and I'd highly recommend Charles Carter Lettings to anyone looking to make a move.

      Katie - Tenant - Worcestershire
    • Tenant Testimonial

      Extremely impressed by the professionalism.
      I have been extremely impressed by the professionalism and service provided to me as a tenant of one of Charles Carter Lettings properties. In comparison to other agencies, they provided a tailored service, react quickly to any issues and deliver and do what they say they will do, when they say they will do it. All of the team are extremely pleasant and accommodating (and the Contractors I have met) I would happily rent a property from Charles Carter again and would choose them over any other agency. A huge thank-you to the whole team and I wish the Eddie Carter and all at Charles Carter Lettings every success in the future.

      Anne-Marie - Tenant - Worcestershire
    • Tenant Testimonial

      Efficient, effective, professional and friendly
      If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service - Scott & Helen made everything so easy. Many thanks!

      Penny - Tenant
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