Charlton Grace, Basingstoke

Mark Charlton and Adi are so easy to deal with. They don't overcomplicate issues like so many agents and are not pushy in any way. They are straight forward, friendly, understanding and very empathetic, when stress levels can be high. They are reliable and trustworthy in their advice. I have used them twice now and can't rate them highly enough! Chris Copper - Seller in Sherfield Park, Basingstoke

Very good service, I found Mark helpful offered great advice and support and buying and selling through Charlton Grace was the best experience I've had moving house after moving several times in basingstoke previously. Sarah Hunt - Buyer and Seller in Basingstoke

I wholeheartedly recommend Charlton Grace in Hartley Wintney and in particular Lee Grace. He is friendly but totally professional, experienced and very knowledgeable so that my mum and I had complete confidence in him and his team. Not only did he arrange a buyer for mum's property within a week but also kept us fully informed through the sale and purchase process working hard to ensure a timely completion date. 100% satisfied! Lynn Hall - Seller & Buyer

I simply cannot thank Mark and the team enough for all their help and support through our moving process. Everyone we have dealt with was calm, friendly and helpful - even when we asked daft questions. Emails and telephone calls were responded to very promptly and nothing ever seemed too much trouble. Compared to other estate agents you are absolute diamonds! Claire Jackson - Seller in Hatch Warren, Basingstoke

A huge thank you to both Mark and Ade for their professional, friendly and superb service. An excellent Agent with great understanding and support throughout. Would definitely recommend them!! Five star. Absolutely brilliant. RWCS - Seller in Hatch Warren, Basingstoke

After having a very bad experience with another, national estate agents at the start of our sale, it was so refreshing to work with Mark from Charlton Grace who became a trusted advisor to us throughout the process. He was incredibly responsive, helpful and professional, and was always available when we had a question or needed advice, which was invaluable to the entire process. Would definitely choose to work with the company again in the future - we are moving to Guildford, so hopefully you can open an office there! Ellie Wright - Seller in Marnel Park, Basingstoke

We have now bought and sold a property through Charlton Grace. On both occasions they were extremely professional, Mark in particular is responsive and kept us informed throughout. We thoroughly recommend them. Simon Groves - Seller in Basingstoke

Where do I start, well how about here, Mark Charlton and his team are some of the most professional, diligent, communicative, and frankly, honest people we have had the pleasure of being clients of. We truly have no bad words or thought to share at all. Through no fault of Charlton Grace our house selling experience has been fraught and very stressful but Mark and his team have done everything in their power to help, guide and shield us from the horrors that are the UK home buying and selling process and we cannot thank them enough. From their personal approach and caring attitude right through to their recommendations for a Solicitor and Mortgage Broker, who in their own rights were absolutely outstanding, we feel so much gratitude and hope this rambling endorsement adequately conveys this. We hope we never have to move again in the UK but, if Charlton Grace would have us back as clients, we will be quite actively kicking their office door down to seek their services again. In finishing, we would just like, again, to thank Mark and his team for everything and wish every other estate agent looked at them as the Gold Standard in their trade. Lee J - Seller in Hatch Warren, Basingstoke

I have both sold and purchased property through Charlton Grace and would recommend Mark and the team highly. Mark has always been responsive, professional and kept me updated throughout the process. Thanks for making this a smooth process. Sarah Rixon - Seller in South View, Basingstoke

Just sold our house through Charlton Grace. It was a very straight forward transaction - thanked originally to realistic advice on how to market the property, but with really good communication and co-ordination between all parties throughout. Would recommend. James M - Seller in Clarke Estate, Basingstoke

We would highly recommend Mark and the professional service he offered when we wished to sell our home. Mark's knowledge of the local market is second to none. He valued our property realistically and got it onto the market very quickly. Within days we had an open day viewing and were delighted to sell following that days viewings. Mark always responds promptly to any queries and questions, keeping us informed and will chase solicitors etc in order to keep the sale moving forward as quickly as possible. Mr & Mrs Gannon - Seller in Harrow Way, Basingstoke

Charlton Grace helped us to sell our property so we can purchase our dream home. The brochure made was excellent and the house sold within hours. Mark was friendly, approachable and very kind; we could not have asked for anyone better. All questions and queries were responded to incredibly promptly; we felt well supported throughout the process. We cannot recommend this company enough. Simply 5 star service. Thank you. Daz Coates - Seller in Fairfields, Basingstoke

Mark Charlton is a brilliant estate agent - I've worked with him twice now and both times the service has been fantastic. Friendly, helpful, knowledgeable and efficient. I heartily recommend Charlton Grace and will be calling them again the next time I want to move. Mr Kiddle - Seller in Basingstoke

Understanding our need to get our house on the market asap, Mark Charlton very quickly appraised the property, took all the measurements and photographs, and our house was advertised on the web within 3 days. We believe the asking price was exactly right and we received an offer and accepted it after 5 days of being advertised. Mark worked tirelessly to keep everyone updated on how the chain was progressing and kept everything moving. Charlton Grace really earned their fee and I would recommend them to anyone selling in the Basingstoke area. Sarah Faithfull - Seller in South View, Basingstoke

We tried to move several times before, using Charlton Grace and although we never had any problems selling could never find a property to purchase. The team at Charlton Grace were very supportive and sensitive to our search each time. That was why we never considered using another agent.Mark Charlton is very friendly, not 'pushy' and always aware of the situation. The process of having the house valued, great photos and marketing was simplistic.We would highly recommend using Charlton Grace to anyone thinking of marketing their property. Steve and Deb Purdey - Seller in Kempshott, Basingstoke

The professionalism, efficiency and responsiveness of Mark and Ade at Charlton Grace is second to none. Understanding my circumstances and need for a quick sale they marketed my property with gusto and after 17 viewings in 6 weeks I had a sensible offer and 4 weeks later I completed. They are both the nicest people who care about what they do and the client. Nothing was ever too much trouble and they always went the extra mile. I would have no hesitation in recommending Charlton Grace and would seek their services if I were to move again. Karen Elkins - Seller in Hatch Warren, Basingstoke

We sold through Charlton Grace as we had previously purchased the property from them 5 years ago and found them very helpful and polite. Again, Mark and Are delivered good customer service, and remained positive through a difficult viewing period. The only problems we faced were with valuation and having to drop the price of our property several times; although we understand the housing market has not been particularly favourable this year with a lot of uncertainty, politically. Other than that they have been in good contact with us and our buyers, and were sympathetic when moving day did not go as planned, with Mark keeping the buyer informed even though it was his day off. All in all, we would recommend Charlton Grace for buying and selling; although they were a bit pushy with dropping the sales price we have found them to provide good customer service, and found Mark and Are to be a lot more personable than some of the estate agents we had encountered while purchasing. Kelly Morrison - Seller in Basingstoke

We were very impressed with the service from start to finish. Mark Charlton was extremely professional and responded to every query very effectively and efficiently working on our behalf to keep both us and our buyer happy. We were made to feel like a very valued customer and cannot fault the whole process. Mrs Kennett - Seller in Old Basing, Basingstoke

Brilliant from start to finish. Fair price, knowledgeable, helpful, friendly and competent staff. Fast responses to all enquiries. They make a complex process seem quite straightforward. An impressive operation I would not hesitate to engage again when the need arises. Mr Kiddle - Seller in Basingstoke

Mark and Adie were excellent when we sold our home in Kempshott. Very supportive, communicative and informative without any of the nonsense that sometimes gets attributed to Estate Agents. I would use them again without a moment's hesitation. The mortgage advisor, John, was also excellent and made some superb recommendations. Rob Cooper - Seller in Kempshott, Basingstoke

I recently sold through CG and can very much recommend them. Very helpful throughout and made what is a very stressful experience much more manageable. Alan Whitaker - Seller in Lychpit, Basingstoke

Very obliging and very helpful nothing was a bother considering we are 400 miles apart. When I panic Mark was on hand to talk me through it. Mrs McLeod - Seller in Riverdene, Basingstoke

We have not moved for many years and were very apprehensive about it; however, every contact with Charlton and Grace has been a good experience. There was none of the "hard selling" some agents use, which would have put us off. Charlton Grace's support and advice has kept us going through any difficulties we encountered. Mark went out of his way to make us feel comfortable and answered all our questions with patience and understanding. Steve and Tina - Seller in Basingstoke

Not only have Mark and Ade ensured we have had consistent and reliable market advice, they have both gone above and beyond our expectations in terms of their persistance to get us through all the 'chain' communications and problems. This is not true of most other estate agents. We also used them in 2011 to sell a property and their standards have remained high. We would most definitely choose them again if we were to sell again. Mr & Mrs Phipps - Seller in Fairfields, Basingstoke

I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down the chain to find out what was going on and keeping me informed. I cannot speak highly enough about their service. Thank you both. Alan J - Seller in Hatch Warren, Basingstoke

Absolutely brilliant! The best agent in Basingstoke. We have dealt with both Mark and Lee with regards to Purchase, Lettings and Sale and they are honest (which I believe stands them above all others), reliable, professional and persistent when required. Everything you can ask for from an agent. These low fee alternatives are exactly that - you get what you pay for. Charlton & Grace has genuine, honest experts who carry you through each stage and achieve results. I use agents all over the country and these are by far the best. I highly recommend them. Thank you Mark & Lee it was a pleasure doing business with you :-) Mrs Davies - Seller in Hatch Warren, Basingstoke

Excellent service from both Ade and Mark. I was kept informed every step of the way. My property was sold within ten days of it going on the market. Brilliant! Ms M - Seller in RG21

I found both Ade and Mark endlessly charming and helpful in all respects : Ade during the selling of my house and Mark chasing the purchasers' solicitors when signing the Contract and obtaining a Completion Date took forever .... Caroline - Seller in Basingstoke

We sold our 6 bed detached house in Basingstoke via a sole agency with Charlton Grace. We met with several larger and better known agents before deciding, but preferred Lee Grace's personal, polite, enthusiastic and friendly approach. The service was excellent from start to finish. We would recommend them without hesitation. David & Sandra P - Seller in Basingstoke

Dear Mark, Happy Christmas and a Happy New Year to you all! I'm sorry it's taken me so long to write but with moving in, Christmas and the grandchildren it's been quite hectic.I've already had some decorating done and bought some new furniture and the place is looking wonderful!I wanted to say a massive thank you to you and the team for selling my house. What a long journey it was!Being a 'non-standard' build with numerous issues and challenges, I was not looking forward to the experience at all, but you stuck with it and your relentless determination, skills and knowledge have meant that I am now enjoying every moment of my wonderful new home! You and the team showed masses of positivity, professionalism and care throughout, for which I am so grateful. This has most definitely been a case of service 'above and beyond' which I believe is very rare these days. Again, thank you, I do not think I'd have received such a personal and committed approach from any other agent and I am so pleased that I chose Charlton Grace to sell my house! I hope you all have a very happy, healthy and prosperous new year. Love from Eileen x Eileen Newman - Seller in Basingstoke

I used Charlton Grace for the second time as I couldn't find anyone who I was happier to have representing the sale of my house. All points of contact have been nothing but professional and I would thoroughly recommend their services for either buying and selling. Very friendly manner both on the phone and in person. Kevin Davies - Seller in Hatch Warren, Basingstoke

We would like to thank Mark & Ade for all their help during our house move. They were always available for support and advice and very quick to respond to questions and issues. We have no hesitation to recommend them, a thoroughly professional set up. Thank you very much. Smiths - Seller in Roman Park, Basingstoke

Thank you to Lee, Mark and Ade for all of their help in selling my late father's home. Their professional, prompt and friendly service meant that everything went smoothly throughout the process and their sensitivity was appreciated greatly. I thoroughly recommend Charlton Grace as a professional agent with the personal touch. Angie S - Seller in Berg Estate, Basingstoke

Charlton Grace were gave us a professional and friendly service throughout or long process (not agents fault!). Would highly recommend to anyone looking for a local agent. Caley North - Seller in Beggarwood, Basingstoke

We have had a fabulous experience with Charlton Grace Independent Estate Agents in Basingstoke. Mark is incredibly swift at responding, his knowledge of the local area and the business are hugely beneficial, and at 1% including VAT, you honestly couldn't hope for a better quality, value for money service. Estate agents can make or break the process of selling your home, and Mark certainly made it for us. We highly recommend Charlton Grace.

I found the whole selling process ran very smoothly from start to finish with Charlton Grace.Mark is vastly experienced and easy to work with and so was the lady who did ALL the viewings. Being a local agents they had the local knowledge to get the job done.Surely a company with the personal touch! Simon Kelly - Seller in Chineham, Basingstoke

If you seek a good agent to sell your house, we would thoroughly recommend Charlton Grace as having genuine acumen and being dependably resilient in the challenge of achieving the optimum sale.In a choppy market last winter for our 4-bed property at Kempshott, Mark, Ade,and the team brought us through successfully by May '24 to complete our sale. We found Charlton Grace accessible and friendly, ready with good advice, patient and conscientious in showing buyers round, and efficient at keeping key parties in touch. In all, a very positive help in finding and delivering the right deal. Martin Powter - Seller In Kempshott, Basingstoke

Fantastic service from Mark and his team they made the experience of selling our property so stress free and keeping us updated constantly. I would 100% use Charlton Grace again in the future. Derry Robson - Seller in Basingstoke

I would recommend Charlton Grace to anyone wanting to sell their house. From my initial conversation with Mark through to the final completion, he was friendly, experienced, caring and professional. He also managed a record breaking offer within two days of it being advertised! An extremely well deserved five stars! Jackie Ferneyhough - Seller in Basingstoke

I wholeheartedly recommend Charlton Grace. Mark has been very helpful, kind and patient throughout the whole process of selling my house and has always responded quickly and efficiently. Gill Fearon - Seller in Sherfield On Loddon

Mark and the team are a fantastic, honest and local estate agents. They were realistic with what our property would sell for and kept us posted throughout the entire process. If I am ever to sell another property, I will certainly use Charlton Grace. Stephen Boulter - Seller in Basingstoke

I have recently purchased a property through Charlton Grace and the service was fantastic. Mark was really responsive and chased up on things for both sides. Always pleasant to speak to and prompt in answering any questions. Would definitely choose again. Olivia Phipps - Buyer in Fairfields, Basingstoke

We have just exchanged contracts on a flat we are buying through Charlton Grace.We cannot speak highly enough about them. We had excellent service from Mark Charlton who was extremely helpful in all sorts of ways. He answered all the questions we had, and acted as 'go between' with us and the sellers.The flat purchase could not have gone more smoothly. He even recommended an excellent solicitor to act for us. Mr & Mrs Hammond - Buyer in Overton

Mark was excellent, responsive and helpful throughout the entire process of our house purchase. He was always willing to take questions back to the seller and did so quickly and helpfully. We would definitely deal with Mark and Charlton Grace again in the future. Brendan Cavanagh - Buyer in Chineham, Basingstoke

Mark and Ade have been very helpful throughout my property purchase. They were unfailingly polite and swift to respond to my queries. The only issue was a small breakdown in communication, where a previous issue with the property was not disclosed fully, but this was not a serious issue, and was relatively easily overcome. Dan - Buyer in Basingstoke

We found Ade and Mark extremely friendly and helpful. Mark was so helpful through a difficult exchange, we only brought through Charlton Grace but the service was fantastic. Mrs Philpot - Buyer in Clarke Estate, Basingstoke

I've bought a property through this company, at the same time as selling a property through a London company. The latter was a very prolonged and painful affair. Through this Mark and Adrienne were supportive giving good advice and never lost faith in the sale I was struggling with in order to buy the Basingstoke property. We're now about to complete and I'm still in one piece. Thank you both. Joan W - Buyer in Basingstoke

Charlton Grace Estate Agents, and in particular Mark, are a breath of fresh air. After dealing previously with one of the so called 'big High Street agents' our experience with Charlton Grace was fantastic. From requesting a viewing right through to Exchange Of Contracts Mark and his team have supported us throughout, showing at times lost of patience and providing a good listening ear! We're moving to what I hope to be our 'forever' house but if we do move in the future the first Estate Agents I will call is Charlton Grace. Thank you Mark and team for your professionalism and always being available to answer any question no matter how big or small. Mr & Mrs Durham - Buyer in Rooksdown, Basingstoke

Charlton Grace are a fantastic estate agent and I would highly recommend them. We dealt with Ade and Mark and wow what fantastic people they are and lovely too. People say buying a house is the most stressful time of your life but I can honestly say the process was so smooth thanks to Charlton Grace. We viewed 2 properties for sale with them, fell in love with one of them, made our offer and away we went. Charlton Grace were always there to speak to if we needed it and were happy to answer any questions we had. We have now been living in our new home for a week and we couldn't be happier. Thanks again Ade and Mark! Mr & Mrs Ashford - Buyer in Kempshott, Basingstoke

From the moment we called Charlton Grace to view a house, Ade was fantastic. She arranged us a quick viewing and was incredibly helpful with all our questions what with this being our first home.Any emails or calls were have been answered quickly and thoroughly. Really couldn't have asked for anymore! Claire & Tim - Buyer in Hatch Warren, Basingstoke

I sold my house using a different agent and bought a house being sold by Charlton Grace. The chain came very close to falling through but Mark did an excellent job of chasing everyone up and smoothing out all the problems that came up. I only wish that my own agent had been so diligent. If I move again, Charlton Grace will be the agents I go to. Paul B - Buyer in Beggarwood, Basingstoke

I deal with Estate Agents across the South of the UK on a regular basis as I work in the property industry and can honestly say I struggle to find anything positive to say about the majority. Overall every member of the team at Charlton Grace is very pleasant to deal with, never rude and generally do what they say they will. The only negative I have and recommendation for improvement is that both sellers and purchasers prefer to be told the truth, even if it's not what they want to hear. Hopefully, probably and should be may seem like you are pacifying a situation, however all it does is allow frustration to build and cause parties to lose faith in what they are being told. That negative aside, you would certainly struggle to find a better Estate agency than Charlton Grace in the Basingstoke area. Becky Allen - Buyer in Lychpit, Basingstoke

I would like to personally thank Ade for your help during the offer period. It was lovely to actually come across a very genuine, friendly estate agent unlike other estate agents from different companies we have spoken to. They have not all been that bad but unlike Ade none of them seem to really care. Many thanks Ade Kind regards Andrew Darton - Buyer in Hatch Warren, Basingstoke

My wife and myself have been very impressed and pleased in our dealings with this Agency; first with Ade who facilitated our initial visit to the property in question and then with Mark who dealt with a minor re-negotiation issue following our initial offer. Both members of staff have always been very courteous and have endeavoured to respond to our queries in a speedy fashion. Derek - Buyer in Berg Estate, Basingstoke

Mark was always available when we wanted to talk to him. He was professional and proactive. James Robertson - Buyer in Old Basing

Mark is a very helpful estate agent who kept us advised throughout the purchase process, even though we were not his clients. Thank you mark.