Chattertons, New Eltham

Dear Doug, Tracy & the Chattertons Team - Thank you so much for all your help, support & invaluable advice over the past few months. It was great working with you. We are all settling in well into our new home in North Yorkshire. Thanks again - Mr & Mrs Hall

I am writing on behalf of our family to thank you for the terrific service we have received from your estate agency. Doug Paterson sold our mother's house for us and went to extraordinary lengths to make sure the sale went through. It was a difficult sale as we dealt with two sets of challenging buyers and a solicitor (ours) who was in the running for charisma by-pass of the year award. Doug kept his cool and smoothed the way throughout. We have already recommended you to others in the area and would not hesitate to do so again should the opportunity arise. Yours sincerely - Mrs Mills-Catten

I have never had an Estate Agent keep me as busy as you do, don't worry I am not complaining - The Board Man

I have used Chattertons for years, I bought my first house from them in 2003, and since then have never considered going anywhere else. Last June, I put a house on the market with Chattertons and as per my usual experience with Chattertons and Doug, everything went through smoothly. Doug and Katie were really professional and helpful throughout the whole process, from marketing the property, viewings and advising and updating throughout the whole process. Chattertons make what is generally one of the most stressful experiences in life relaxed and easy, even at times when things can feel slow and stressy, they are always there to reassure. I wouldn't go anywhere else. I also rent properties with Chattertons and appreciate the time that Janet and Tracy have for me with all my questions. Finally, my house completed when Chattertons were closed due to Covid, but Mike and Doug had organised for keys to be picked up from an alternative address during a really difficult time for them. Thank you Chattertons.

To you all, thank you for everything you have done. Especially your patience & time. With very best wishes - Mr & Mrs Bailey

We listed our property for sale with Chattertons July last year. I instantly warmed to Doug who was professional, knowledgable and friendly. Chattertons did not let us down and the property sold in less than two weeks.Throughout the process both Katie and Doug were constantly in touch to keep me up to date, and despite many bumps in the road along the way with regard to the purchase of our new home, they remained on hand to offer calm and sensible advice and kept everything on track with the sale of my property. Buying and selling a home is always going to be a stressful business but Chattertons made the process that bit smoother and I would happily recommend them to anyone who is considering selling their property.

Sold and bought through Chattertons recently. Katie and Doug were extremely helpful, responsive and professional throughout and made a stressful process a little bit more manageable. Would highly recommend!

Doug and the team at Chattertons were first class throughout our transaction. We sold and bought through Chatterton and they were brilliant for both.I cannot recommend them enough and they are the go to people if you're selling or buying, their knowledge and attention to detail really showed when the pressure was on. Doug's calm management of difficult situations was so helpful and really made what is a difficult time go smoothly.Apart from their professionalism above all else the genuinely nice people that want your transaction to go through the way you want. They also go out of their way to help you even with stuff that has nothing to do with them, such as recommendations for services that will help the whole process go smoothly.Doug was honest and upfront even when he had bad news or to give you a push along and it was abundantly clear he knows the property business inside and out.We would recommend to anyone without hesitation.

Just wanted to say thanks for all your hard work. You have been amazing Thank You C Lawton and T Bull

A huge thank you from us both for all you have done for us over the past few months. It is greatly appreciated & you are simply 'the best in the business'.Thanks again, Chloe & Tom.

Dear Doug,A massive thank you for all that you did for us!!! We couldn't have done it without you!!! You have been superb throughout!!!You looked after us absolutely amazingly and we are so ever grateful!!! We wish you all the very best and continued success!!!Warm wishes, Lena & Chris.

Katie and Doug were fantastic throughout our sale and purchase. The team dealt with all of our issues quickly and professionally. They kept us up to date and we're often the first to contact us with news. Friendly and on the ball. Great service, would recommend and use again without a second thought.

Very helpful, always there and called back with questions I had. I would highly recommend to use them. They are very professional, and nothing was too much trouble for them. Tracy & Doug were wonderful. Thank you!

Dear Doug, Tracy & all staff at Chattertons - Thank you so much for your help in selling our house, we wish we had gone with you from the start and things would have been much easier. As you know, we tried to sell our house through another local agent with many branches but found that they over valued the house to get the sale. They then told us to drop the price when it didn't sell. They also got us to go with people who were not really in a position to buy. I am so glad we went with Chattertons, our local agent as they have extensive knowledge of the local area and managed to sell our house in less than a week. Not only did they get us the right buyer they also handled everything with great professionalism and dealt with all aspects of our sale and helped with our onward purchase. Thanks again with all your help. It's been a great pleasure dealing with you. Yours sincerely - Mr & Mrs Baldock

Thank you so much for all your hard work selling our two houses, we really do appreciate it.

I am selling my house with Doug at Chattertons and so far I have struggled to find other estate agents that match up. I have asked Doug many questions as it is a long time since I have moved and he has always answered them competently and patiently. Thank you. Mr Harris

Amazing, delightful, inspiring are just some of the words that spring to mind when thinking of any of our communications with you! You have 'managed' our anxieties, fears, worries well and have been exemplary. I worked in financial services a long time ago with the Halifax, Abbey National and Barclays as a customer service advisor, mortgage advisor and financial advisor before jumping ship and going into nursing, but never have I been impressed as much as I have now, with Chattertons - J Vydelingum

Very good service. Regular updates and helpful relating to any queries.

Dear Doug, Katie, and Tracy,Many thanks for keeping us grounded through our sale in these very strange times. The matching with our buyers was spot on and we hope they will have many happy years ahead at No1.

To Doug and Tracy Thank You for all your help and perseverance with our move! You have made a stressful event a lot easier. After the last few weeks we don't think we will ever move again!!! but if we do we would definitely use Chattertons again! Lots of Love Jen and Michael xxx

Doug was extremely helpful, friendly and professional. He made our move stress free and was very knowledgeable. We highly recommend Chattertons Estate Agents.

To Doug, Tracy and all at Chattertons, Thanks a million, Thank you so very much for making our move go so well. Your service was great helpful and friendly. Many thanks Mrs E and family

We cannot recommend Chatterton's highly enough. They were incredibly professional, polite and reassuring during the sale of two houses. The team really will go the extra mile for you, and we were kept informed every step of the way. There is never any chasing to do with Chattertons, they are always one step ahead! Aside from being extremely good at getting houses sold, they are genuinely very pleasant, honest and hardworking people. Thank you for everything Team Chattertons :)

I wanted to provide feedback on my very positive experience using Chattertons Estate Agency when I sold my old house and with the purchase of my new property earlier this year (2021). I mostly dealt with Doug Paterson as the lead contact and the level of service I received was fantastic!Doug was incredibly proactive, professional, knowledgeable and when required candid about the position I was in - he also worked outside of normal working hours on multiple occasions to get our sale and purchase over the line. The end outcome was that I was able to sell my house, and purchase a new property (that me and my family love) - and throughout the process, we were very well managed and it was fairly pain-free.I have recommended Chattertons to all of my friends who are looking to buy and sell in the area.Superb service!

Doug from Chattertons estate agents in New Eltham has been helping me with my house purchase. It was a long journey in getting the right house but I've found their service excellent, they are professional, so helpful. From my experience Doug always seem to put their customers first, he was always a text away. I can't rate him and his team highly enough. He will be my go to man in future for anything related to property. Doug responded to queries fairly quickly and was a calming presence when things got stressful.

I was really happy with the customer service I received from Chatterton's estate agents in Footscray. Katie dealt with my purchase and she was really helpful and professional. She always responded to my queries promptly and this made the whole process feel alot less stressful. I was thrilled to receive a moving in package from the agents on the date of completion, the package contained several goodies. This was a lovely gesture and one I had not expected. I would definitley recomend the agents. The professionalism from everyone involved in my purchase was A class. Thank you to Doug and Mike also.

To Doug and all at Chattertons Thank you so much for all your help with Gerda Road. I hope the vendor knows it will be a much loved family home again. we are so grateful. Best Wishes Anna, James and Jacob x

Thanks very much to Katie and her colleagues for their help with our property search and purchase. Katie was really helpful and kept in regular contact to keep us up to date and ensure the move went smoothly. Many thanks, Lily & Simon

Dear Doug and Chattertons team thank you so much for helping me through my first ever house purchase. it's been an intense experience for me I have been on detail overdrive for the last few months and I appreciate your patience and understanding. I am however delighted with the outcome. I loved Craybury End the moment I saw it the first time. Many Many thanks Stephanie

You have been amazing through out this process. I think you have been the best estate agent I've come across and super efficient so sending my thanks onto you. Katy

Doug Immensely grateful for your assistance, charm and grace in enabling a smooth purchase of our new home. It was a pleasure to know you were representing the sale and acting in the interests respectfully of both parties. many thanks to you and the team

Chattertons were the agents of our sellers and throughout an 8 month buying process, they were incredibly helpful and communicative. Katie was handling our case and she was great.