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User Guide

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    Covering South Oxfordshire, West Berkshire and North Hampshire we offer comprehensive property services, including a dedicated lettings department that tailors bespoke rental solutions for landlords, property investors, and tenants. With branches in Didcot, Devizes, Lambourn (near Hungerford), Newbury, Marlborough and Pewsey, we are one of the leading estate agents, attracting numerous tenants seeking quality homes.

    As your trusted lettings agent, Jones Robinson provides:

    • Thoroughly vetted properties meeting all legal, safety, and habitual standards
    • A stress-free tenancy experience, backed by a professional property manager
    • In-depth local expertise
    • Early access to properties, often before they appear on property portals

    We pride ourselves on strong relationships with landlords, many of whom take advantage of our full management service, where we handle every aspect of the tenancy.

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    Our Purpose

    To help people move on with their lives

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    Our Core Values

    - We do the right thing
    - We practise open and real communication
    - We deliver on our commitments
    - We are the best we can be
    - We embrace new and innovative solutions to constantly improve what we do

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    Our Mission

    To reach a 25% market share of all property sales and lets in our region, whilst achieving Net Zero carbon emissions by 2030.

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    Professionally Accredited

    We are associated with the Association of Residential Letting Agents, the Tenancy Deposit Scheme and the Deposit Protection Scheme for your peace of mind, and we are members of the Property Ombudsman.

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User Guide

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LANDLORDS

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    Church Robinson Lettings team are here to advise you each step of the way in what can be a stressful and daunting process.

    We are here to offer you our advice and guidance on all areas from getting your property ready for viewings through to managing the property for you. We are happy to tailor our services to your needs and requirements to ensure we can offer you and your property the service you both deserve.

    As a company we are at the forefront of industry technologies which will showcase your property in the best possible light and help secure you the perfect tenant for your property. We subscribe to the main property portals, advertise in the local press and display property details in our highly visible shop window. If there's a tenant looking for a property like yours we'll ensure they know about it!!

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    LETTING SERVICES

    Church Robinson prides itself on being specialists in the lettings industry and are fully committed to maximising your income and reducing your risk whilst providing a service second to none.

    We can help find tenants quickly, secure the best rents possible and manage the process seamlessly from start to finish.

    Church Robinson recognise the varying needs of Landlords when renting out their properties and we are more than willing to tailor make a package to meet your specific requirements.

    However, as standard,  there are 3 levels of service as follows:-

    Let Only

    Rent Collection

    Fully Managed - Church/Jones Robinson has a dedicated network of qualified property management staff who oversee detailed inventories, regular property inspections and formal checkouts

    We also offer a *rent guarantee service for peace of mind!!! ( *Fees applicable )

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    ARLA

    Under the Jones Robinson umbrella Church Robinson fully supports the Association of Residential Lettings Agents (ARLA) code of practice. Formed in the early 1980s, ARLA is the main industry body for lettings agents and lettings agencies in the UK, ensuring member agents adhere to strict codes of practice at all times.

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    THE PROPERTY OMBUDSMEN 

    Church Robinson is a full member of The Property Ombudsmen (TPO). The Property Ombudsmen provides a free, fair and independent service for dealing with unresolved disputes between sales or lettings agents and consumers who are actual or potential buyers, sellers, landlords or tenants of residential property in the UK.

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TENANTS

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    We understand that every tenant wants to live in a comfortable and well maintained property - even if it's for a short time. In a fast changing market you can ensure that you don't miss out by having access to the most suitable properties.

    When you rent through us, you can expect:

    • Highly vetted properties which adhere to legal, safety and habitual standards
    • A stress free tenancy supported by a professional property manager
    • Extensive local knowledge
    • Access to properties earlier than through property portals
    We have excellent relationships with landlords and many use our full management service where we look after all aspects of the tenancy. At Church Robinson we have new properties being registered every week.

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    FEES

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    RESERVATION FEES
    Once you have found a suitable property to rent, we don't want you to lose out. There is a £400.00 reservation  fee to be paid, and this ensures the property is taken off the market and the reference process is started. You'll  find the reservation fee form to the back of this guide, so please complete and return it to Church Robinson as soon  as you can. Your £400.00 will be offset against the charges due 48 hours before your tenancy starts.

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    SET UP CHARGES
    Our set-up fee of 15 days rent plus VAT is a one-off cost applied to all tenancies. The fee covers: set-up  administration, two tenant references (additional references for additional tenants are charged at £100.00 per  reference completed), preparing the tenancy agreement and collating the necessary paperwork. The set-up  fees are subject to a maximum charge of £649.00 inclusive of VAT.

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    REFERENCES
    We have enjoyed placing a wide variety of tenants in properties, but we are duty-bound to reference everybody  we put forward. Your completed references will form part of a wider picture built by our referencing agency.  We'll also require photo ID and proof of address. Once the reference process has been completed a credit  score, employment and landlord reference will have been obtained and these will be shared with the landlord.  Once the landlord has approved these we'll be in a position to offer or decline a tenancy agreement.  We understand that not everyone has a blemish-free record so as long as the landlord agrees a rental guarantor  could be an option. A guarantor will need to undergo credit and reference checks themselves, and an additional  charge of £100.00, will be charged if a guarantor is needed.

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    DEPOSIT
    Church Robinson requires a deposit of at least one and a half times the monthly rent, this is payable in advance.
    As a reputable letting agent we ( Jones Robinson ) will hold your deposit in a dedicated client account throughout the tenancy, and
    register the amount with a government-backed deposit protection scheme. The details of the scheme are  available upon request and will be highlighted within the tenancy agreement. The deposit will be held in a  special client deposit account, no charges are made for bonding the deposit and no interest is payable. Your  deposit cannot be used, at any time, to meet monthly rental payments. Instead, the deposit will be used to pay
    for any cleaning, damage, repairs or other breaches of the tenancy agreement when your tenancy comes to an  end.
    Looking after your rental property and respecting its contents is the best way to ensure your deposit is returned  in full. We will aim to return the deposit, minus necessary deductions, as quickly as possible. If Jones Robinson is  holding the deposit, we will require written confirmation from both the landlord and the tenants of any  deductions to be made.
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User Guide

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GOLD AWARD WINNERS AT THE BRITISH PROPERTY AWARDS

  • Introduction

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  • Team Member

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    Lucy Cook- Lettings Manager
    Lucy Cook joined our head office in 2018 from a sales position in Newbury, after gaining a degree at the University of West London. A hard-working, dedicated member of the team, Lucy's career has progressed from a trainee lettings negotiator to lettings manager of our Didcot office within just 15 months winning Gold in the British Property Awards ! She has learnt many skills within her time at the Jones Robinson Group and strives to offer a personal service to all, guiding tenants and landlords throughout the renting process. Lettings Director Joel Osbourne added, "Lucy frequently gives up her personal time to ensure that her clients' needs are met, in fact, she recently gave up her weekend to conduct a run of viewings at a particularly property to ensure that suitable tenants were found for her client and they didn't suffer from a void period."Lucy is always looking for a new challenge and is currently training for the Three Peaks challenge with other members of the team.
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    Disclaimer

    The content on this Microsite has been uploaded by Church Robinson, Didcot. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Church Robinson, Didcot. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Church Robinson, Didcot. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.