We are committed to managing our performance effectively and proactively. Our aim is to deliver a good quality service and pursue continuous improvement. We do this is in a number of ways including:
- Quarterly complaints and compliments monitoring.
- Quarterly monitoring of the Scottish Social Housing Charter.
- Independent monthly customer feedback.
- 3 yearly customer satisfaction survey with tenants and owners.
- Rolling internal audit programme.
- Rolling action plan of work with Clyde Valley Customer Panel.
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Scott Street, Motherwell, ML1 1PN