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User Guide

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    Welcome to Cooksleys-the long established experts in residential lettings.. Cooksleys was originally established in Devon in 1905 and our Exeter office was established thirty five years ago. We are proud to be one of the few remaining independently owned agents in Exeter, offering a wealth of local knowledge and experience to our clients.

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    11 REASONS TO CHOOSE COOKSLEYS

     

    Licenced Agents

    Full Property Particulars

    Weekly colour advertising in Express and Echo

    Only Exeter Agent on all three major websites as a featured  agent

    24 hour emergency number for tenants, linked directly to the     Director of the company

    All maintenance issues dealt with by a Director who deals with Landlords and Tenants personally

    One of Exeters oldest established independent agents having been in the same City Centre office for over 35 years

    Very competitive tenants fees

    No check-in or check-out fees for tenants

    Annual rent statement provided free of charge to assist with your tax return

    Cooksleys will match any leading competitors fully managed  fees* 

    *based on the same terms and conditions as competing agents

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User Guide

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LANDLORDS GUIDE TO COOKSLEYS

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    LANDLORDS GUIDE

    WHAT TYPES OF SERVICE DO YOU OFFER?

    · There are 2 types of letting services Managed and Non Managed

    WHAT IS THE DIFFERENCE?

    NON-MANAGED

    · We inspect the property and give you advice on rental value

    · We commence marketing of the property

    · We accompany all viewings

    · We reference prospective tenants through an external referencing company.

    · We draw up the paperwork and tenancy agreements

    · We will arrange for the deposit to be paid directly into your bank account  so you can register it in a scheme of your choice and we will collect the first months rent

    MANAGED

    All of the above plus the following:-

    · We operate a 24 hour 7 day a week emergency telephone line for any repairs/maintenance issues

    · We carry out quarterly inspections and provide you with an inspection report and schedule of condition

    WHAT REFERENCES DO YOU OBTAIN?

    · We use an online referencing Company who carry out a full credit check on each applicant together with current landlords reference and current employers reference.

    PAYMENT OF RENT

    · All rents are paid monthly in advance, we then deduct our charges and pay Landlords direct.

    For further details please contact Mark Reynolds, Kym Hamilton or Alice Lambert on 01392 202220

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TENANTS FAQ's

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    ONCE I HAVE VIEWED A PROPERTY AND WISH TO PROCEED WHAT DO I DO NEXT?

    · Complete a reference form for each person over 18 wishing to take the tenancy

    · The fee for this is £70 per person which is non refundable

    · The reference company will check your credit history, your current landlord (if applicable) and your employers

    · We then take the property off the market while we wait for the references to clear

    ONCE REFERENCES HAVE COME BACK CLEAR

    · We will contact you to agree a move in date and ask that you pay the first months rent as a holding deposit within 5 days of references clearing

    · We arrange a convenient date for your move in and start to draw up the necessary paperwork

    WHAT DOCUMENTS DO I NEED TO COMPLETE MY TENANCY APPLICATION AND MOVE IN TO THE PROPERTY?

    · ID for all parties, one being photographic (i.e. passport or photo driving license) and also a document showing your current address (ie. utility bill, bank statement etc.)

    HOW MUCH DEPOSIT DO I PAY?

    · Before we hand over the keys we ask for a damage deposit equivalent to one months rent which we register with a Government Agency. This is then refunded at the end of your tenancy provided the property is left in a clean and undamaged state.

    ARE THERE ANY OTHER CHARGES?

    · The only other charge is £65 per applicant for administration, this is for the drawing up of the tenancy agreement etc. and other related paperwork.

    All lettings are subject to status and references.

    For further details please contact Mark Reynolds, Kym Hamilton or Alice Lambert on 01392 202220.

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User Guide

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  • Introduction

    MEET OUR TEAM........
    Our small team of 2 Directors, Lettings Co-ordinator and Lettings Administrator have several years experience in both residential and commercial property and customer service industries.  We have sound local knowledge and are one of the few remaining independent letting agents in Exeter.  This ensures you get a personal service from the Company owner rather than a standard corporate service.
    Meet our team below.

  • Team Member

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    Mark Reynolds, Director
    Mark has been at Cooksleys for 14 years, and purchased the lettings side of the Company  in 2002.  He started in the Company as an Independent Financial Advisor and moved across to Lettings in 2000.  As Director of the Company Mark  ensures that he deals directly with all landlords to ensure a personal service and good knowledge of the landlords  individual requirements and their properties.

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    Nicola Reynolds, Director
    Nicola has been a Director of Cooksleys since 2002 and  is now running the Maintenance Department for the Company.  Cooksleys offer a fully managed service which gives the tenant a 24 hour 7 day a week contact, ensuring all emergency issues are dealt with promptly, giving landlords peace of mind that their properties are being looked after and maintained.  All Landlords are contacted personally by Nicola before any major repairs are carried out.  

  • Team Member

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    Kym Hamilton, Lettings Manager
    Kym joined Cooksleys in March 2014 and has over 18 years experience in all aspects of the Exeter Residential Lettings market. She undertakes viewings, rental valuations, tenant check outs and inventories and co-ordinates the letting process from start to finish.

  • Team Member

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    Alice Lambert, Lettings Administrator
    Alice joined Cooksleys in August 2015, she has nearly two years experience in the lettings industry and excellent customer service skills from previous employment.
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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial


      Mark and his team at Cooksleys have let and managed my properties continuously for ten years. They are professional, friendly, quick to communicate and they really know their business. They effectively balance my own interests with care for my tenants, which leads to good long-term relationships, well-maintained properties and satisfaction all round.

      Kind regards

      Caroline

    Testimonials from Tenants

    • Tenant Testimonial

      As a house of 6 students, they've been really helpful and informative. Any issues we've had with appliances/wear and tear in the house have most of the time been resolved really quickly. Minimal paper work and very good rate. Would definitely recommend to students - especially considering some of the horror stories we've heard from students who've dealt directly with landlords. It's nice to have an impartial, fair middle man.

    • Tenant Testimonial

      As a tenant for five years now, have always been happy with their services. Every time I contacted them about maintenance they replied promptly and satisfactorily.
       
      Leonardo, Exeter

    • Tenant Testimonial

      I have been renting through Cooksleys since late 2007 and every time I have had any problems they have been dealt with most efficiently. The last time I contacted them as my radiator starting to leak one evening and their emergency plumber contacted me and came straight around at about 8pm that evening. They also, after their regular inspections, contacted me to find out if I was going on holiday in the near future and arranged whilst I was away, to have the Lounge, Kitchen and Bathroom re-decorated and the Lounge to be re-carpeted to make sure that the property did not fall into a poor state of repair, which I hadn't even requested. They are proactive in looking after their Landlords property as well as their tenants.

       

      PM Exeter

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    The content on this Microsite has been uploaded by Cooksleys, Exeter. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Cooksleys, Exeter. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Cooksleys, Exeter. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.