Darlows, Merthyr Tydfil

The service provided has been excellent with communication and response time being fantastic at all times. Thanks for your work on this property, let's hope there's many more to come. Louis Lattuca, June 2016

Dear Carla, I can quite honestly say that the service that Sarah and the team have provided has been outstanding. From the moment I met her I felt confident and at ease. The whole process was a piece of cake. I had a few issues with getting keys to her but she was happy to go out of her way and arrange for them to be collected. I will be buying more property in the area, and whether I buy through Darlows or not, I will be asking Sarah to let them for me. Thank you all once again. Danny Book, September 2016

I have never dealt with Darlows before although I have rented of off other agencies in the past. After having bad experiences with them and their staff I was very reluctant to rent off yet another agent. However I shouldn't have worried as from the first phone call, all the staff have all been amazing. I felt relaxed and in safe hands. As I work in a customer service environment myself I feel that this was important. I felt both Sarah and Carla have gone above and beyond to help me in my hour of need. You can see there is a real team working hard in the office and, also behind the scenes. I left the office today feeling apart of the Darlows family and also that I was valued as a customer and as person. Thank you girls for a fantastic job you do and, thank you Darlows for the great team you have. Victoria Young, June 2016

Thanks for the opportunity to provide feedback on the service offered by yourselves for property rental. I found the staff dealing with my rental to be very, very helpful. The whole process was undertaken swiftly and with the minimum of fuss.I am now happily residing in the property which is proving to be ideal for my current needs. Thank you. Mr H, August 2016

I would just like to say a big thank you to your team there at the Merthyr branch. I have recently rented a property with yourselves and it wasn't exactly plain sailing; dates changing etc, however, your team there did the very best they could, to make it as easy and stress free as possible for my partner and I. They were very patient with us and our queries and also had time to sort things out for us. Thank you so much to Sarah who we mainly dealt with but also to Carla and Lowri who dealt with most of our queries over the phone.You have a fab team there and again a big thank you to you all. Nicola Stoneman, August 2016