Darlows, Rumney

I just wanted to say thank you very much for everything you have done for us with the sale of our property. It's been great to have a point of contact that fully understands their clients needs. You have always followed up on queries and have always called me back when promised. I have used Darlows a few times now and from Emma coming to complete the valuation, and Jamie arranging and completing the viewings to yourself supporting us through the process you've all delivered a friendly service. Heather Sangster, February 2016

We have been very happy with Patricia and Jamie at Darlows for their patience and help during our viewings and sale in Rumney. Patricia and Jamie had to provide much assistance with our buyer and were very organised and efficient in helping us through the process. We would recommend Darlows to our friends and family and if ever we decided to move in the future Darlows would be our first port of call. Thanks also to the whole team in Rumney. Lisa Turner, August 2015

I would like to pass on my thanks to Patricia and Jamie who have helped and supported me through a very stressful process. They have had to deal with my constant calls and queries, sometimes daily but they were always polite and pleasant and are a credit to your company. I would also like to say thank you to Emma who helped me through the first offer when it fell through. All three are a credit to Darlows and should be recognised as such. Hayley Neil, September 2015

We recently sold our house in through Darlows Rumney. We are extremely happy with the service received by Emma, Patricia and Jamie. We were given updates regularly about the progress and guidance of the sale. I would especially like to thank Patricia who was very friendly and approachable. She made the process so easy by liaising with the solicitors and the buyers. She worked very transparently and always with a positive attitude.We did have other agents who were nothing but disappointment and our house was in the market for two years even though we had couple of last minute fall outs on the sale, but it is because of Darlows Rumney we managed to sell our house. So would definitely recommend Darlows for their excellent service for either sales or purchase. Thanks and Regards. Rajalakshmi & Saikrishnan Bala, August 2016

Since the house went on the market I have nothing but admiration for the way Patricia and Emma went about the task. I have never known a team to be so courteous going about their business.They were always willing to help in anyway or form, very efficient, tolerant and understanding. I would gladly recommend their services to anyone. Huw Jones, January 2016

Nick, Rhys, and Patricia from the Rumney branch, did all the work for us, which really took all the pressure off us, so a very big thank you.If we were to move again we would definitely visit these people again, very, very professional. Mrs Y Adams, July 2016

I would just like to say a big thank you to you both for the way you helped with the sale of my property. I know it took a while but as they say things happen for a reason and we have now purchased the flat we really wanted. From the outset when Rhys came to value the house I knew were on to a winner and cancelled other agents appointments as I had a good feeling regarding your company. Then Emma you came to the house and I felt as though I had known you for years and felt you had become one of the family and certainly regard you as a friend. You helped us through some really bad times and for that I can't thank you enough. Although friendly you were always courteous and professional. Patricia you came on board when the property was sold and kept me informed every step of the way and for that I thank you as I was very stressed and you kept me cool. I must say all the staff at your branch treated us professionally - in the first place calling me Mrs Coles and then Marilyn when I asked them to. You were all exceptionally good at your jobs and I felt we could leave everything your very capable hands. Without a doubt I would recommend you and your branch to all family and friends. Thank you all once again. Marilyn Coles, September 2015

I could not pick out any one person of the team as they were all excellent from start to finish. Everyone that I had contact with was friendly, helpful and very professional, if I had any questions I could ask any one and was given an answer there and then. They would give me a call every week and give me an update of the progress on the sale. I would recommend the Rumney branch to anyone. Thanks to you all and keep up the great work. Mr P Best, June 2015

We have been really pleased with your service, Rhys valued our home and discussed next steps, we have met Rhys in the past he has always been really helpful with open honest feedback. Jamie showed us around the property on our first viewing and was informative & helpful. Emma dealt with the second viewing and liaised with the sellers and our purchase offer; Emma always returned our calls quickly & has always been very helpful, friendly & approachable. Emma also showed two viewers around our property and was very complimentary about each room. We have dealt with Patricia since our property sold and our subsequent purchase, we have been extremely pleased with the weekly, fortnightly updates and involvement to chase other parties. I had assumed that Darlows would take a back seat once the solicitors were involved but this was not the case. From a Darlows perspective the move has gone really smoothly and I would recommend all the Rumney team to my family & friends. A huge thank you from us both. Jon & Becky Dando, October 2015

I would like to express my thanks for your professional and friendly team at Rumney Hill, Cardiff to Patricia, Rhys, Emma, Jamie and Shauna.With the help from Jamie and Patricia, my house sold in a few days. Patricia was so helpful to me and professional, going into every detail and getting me through a very difficult time. Without Patricia's advice; I would not have got through everything and have no idea how I would have managed.I recommended to my neighbour as she was thinking of selling her property and Darlows sold her house for her in a short period of time. I was very pleased and cannot express my thanks enough to all the team for helping me. Mrs Thorn, January 2016

Both Emma and Rhys really helped during the process of our buying and Jamie with the re-sale. I found Patricia particularly helpful during the sale, dealing with the solicitors and buyer. It is often during this process when the process comes unstuck. Having a specific person to deal with during this period gives some confidence that things are running smoothly. I have absolutely no hesitation in using Darlows again for future purchases, thank you. Ron Michaels, January 2016

Due to my personal circumstances the process of selling my property was particularly difficult for me. When you combine this with the fact that the chain of sale involved three properties and the subsequent time frame involved, it was in the round a very frustrating process for me. However, the professionalism, patience and compassion afforded me by Emma and Patricia from the Darlows Rumney office was very much appreciated. There were occasions where I became very intolerant of the time that things were taking but Emma and Patricia were very patient and kind in dealing with me and explaining openly the inherent difficulties that arise in a chain of sale such as this one. I can only in hindsight apologise for my momentary lapses and thank them both very much for their kindness and professional support throughout. Jason Gentles, July 2015

Dear Rhys, may I take this opportunity to thank you and your staff, especially Patricia and Jamie, for all your help and advice over the preceding sale of my property. I was always kept informed of any problems and progress as the sale was finalised. It wasn't always plain sailing as I lost a buyer two days before completion, but the house was re-sold within a week. I would be more than happy to recommend your company and especially your branch to any other property sellers. Once again, many thanks for your help. Bernard Sestanovich, August 2016

I recently bought and sold a property through Darlows. After only our first meeting Emma was on the case to find me a property. Within a week she had found the perfect property for me to renovate. For the sale of the property Emma impressed me as being very knowledgeable of the local market and was very good at managing our expectations. I would also like to commend Patricia for keeping me informed every step of the way with solicitors, viewings, emails etc. I have no hesitation in recommending the Darlows Rumney branch to friends and family and look forward to dealing with them on my next project. Jason Gentles, July 2015

Absolutely delighted with the way we were dealt with during the sale of our home. We were truly treated with fantastic service and professionalism way beyond our expectation. We would definitely recommend Darlows estate agents to our friends and family. Mr R Taylor, June 2015

I was impressed with the level of communication throughout the sale of my house. Patricia kept me up to date with developments on a regular basis and played an active part in ensuring the swift completion on the property. I would certainly recommend Patricia and Darlows for anyone seeking an organised and unstressful sale. Bob Jones, August 2015

We chose Darlows Rumney branch to sell our house because they previously provided excellent service when buying our current house. From the outset they were efficient and kept in touch at every stage of the process. Rhys, the branch manager, was always happy to help, even staying late on a Friday night to finalise a sale and Emma was always enthusiastic and proactive with the viewings, providing immediate feedback. Following acceptance of an offer Patricia was on the ball chasing up all parties to ensure a smooth sale. We would definitely use Darlows again. Miss K Cromwell, March 2016

I am more than happy to recommend Darlows and in particular Patricia and Emma as the service that I have received was both friendly and professional. I work in conveyancing at a firm of Solicitors and therefore know quite a lot about the process so I am pleased to acknowledge that both Patricia and Emma and also the other members of the Rumney Branch were very efficient in keeping me up to date on progress and assisting in all matters relating to the sale of my property. Jeanette Hughes, August 2015

When I first walk into Darlows Rumney branch in May, I knew they would sell my property, all the staff were enthusiastic and came over very professionally, and with a smile. I myself held a managers position so know it's it's all down to team work. The after sales service was excellent thanks to Patricia who kept me informed every week of the progress the sale was making. So I would like to thank Rhys and his team especially Emma for being successful. Len Lynch, July 2015

My experience with Darlows as a first time seller was outstanding. The transaction was faultless; stress free and fast. The whole process from first contact until exchange of contracts took no more than 12 weeks. Emma & Patricia at the Darlows branch in Rumney, were helpful and courteous at all times; the solicitor firm used by Darlows were also more that exemplary. Thank you Darlows. Karl Sartin, February 2016

Rhys, I should like to thank you and your helpful staff, including particularly Patricia and Jamie, for a very well-managed sale process leading to the very satisfactory sale of my house. A highlight very early on in the process; was the excellent photographs you took and your willingness to retake the pictures when we had de-cluttered the rooms.As I was living several hundreds of miles away, it was extremely useful to me to have the support of your team for viewings. I should especially like to mention that it was a great help that Jamie was willing to take care of admitting a stair lift engineer to the property in my absence.It was definitely reassuring to receive updates early on in the selling process from Emma about viewings and potential buyers and, once we had a confirmed offer, frequent progress calls from Patricia so that I was kept up to date with the status of the pending sale.I would certainly recommend the Rumney branch to other sellers. Laurence Richardson, August 2016

I am just contacting you to thank Darlows, particularly Patricia and Emma for their efficient professional service during my home move. It was carried out swiftly with a friendly accommodating approach. Thanks for all you have done as I wanted quick completion and that's exactly what I had. Many thanks, I will be recommending your office. Lynda Dawes, September 2015

I would like to take this opportunity to express how grateful Lindsay and I are in the way you helped us buy our new home, You took the time to show us homes all over Llanrumney. When we thought we had found the one for us you kept in touch with us everyday. When we had a second viewing we realised this house was not for us, you reassured us that you would keep looking for us and you did. You were never late for any appointment, you rang when you said you would. When we eventually found our dream home you kept in touch from start to finish, answered any questions we needed to know more than the estate agents who sold our house. We felt we could ring you before them even when you were off work unwell. You were the first to wish us good luck, you Emma made this very stressful time as easy as you possibly could for us. We thank you so much; if ever any of my family or friends are thinking of buying or selling their home, I would tell them to ask for you. You is amazing, genuine and truthful in matters we needed to know. Once again. Emma we cannot thank you enough for all your help. You are amazing at your job. If ever we sell our home again we will be asking for you as you made everything so smooth. Susie and Lindsay Matthews, June 2015

Having not used Darlows previously I was unsure what to expect. Having now completed my purchase I can't speak highly enough about their dedication and professionalism. From the start Emma was extremely helpful and knowledgeable and most importantly kept me updated regularly. She was also an excellent link between me and the seller. Once the offer was accepted, Patricia in the office carried on with keeping me informed and advised at all times. I would have no hesitation in recommending Darlows and Emma in particular to my friends and family. Paul McCarthy, July 2015

I am a first time buyer who has just bought a flat in Castleton, Cardiff. The flat was marketed by Darlows and I had the happy experience of Emma and Patricia of the Rumney branch managing matters on my behalf. They were superb and helped me through every step of the way. Always available, even on days off, they worked with me, my solicitor, the vendor and the vendor's solicitor in making my transition to homeowner as pain free as possible. Their professional and empathetic approach, which manifested itself in many ways, including through the weekly update calls to me, was always reassuring.I would recommend Darlows, particularly Emma and Patricia, to anyone seeking to buy or sell a property. Hannah Powell, April 2016

Darlows, Rumney were the agents for both properties and primarily Patricia was my sales progressor. Patricia was so helpful and understanding and really helped me through what, at times seemed an endless process that was fraught with issues right up to the completion day. Being able to speak to Patricia and know that she was doing all she could to progress the purchase was very reassuring. I have thanked Patricia personally but also wanted to ensure that I provided a written testimonial to show my appreciation of Patricia's professionalism, understanding and helpfulness; she really did help get me through the house purchase process, without losing my mind.I would also very much like to mention Jamie with whom I also had a lot of contact. He also was always extremely helpful and professional. Diane Pace, July 2016

As first time buyers were looking at the Cardiff area as a whole and utilising many estate agents. Darlows in Rumney stood out for providing an exceptional service. We were particularly impressed with Jamie who took us around a variety of properties in the Rumney area, and discussed with us at length our hopes and aspirations in a property. Upon identifying the property we wanted to secure, both Jamie and Patricia proved to be invaluable sources of assistance both in helping to ensure smooth and clear negotiation as well as ensuring that critical questions we had were addressed throughout the process and, indeed any queries afterwards. While some suggest that purchasing a home can be one of the most stressful events in one's life, for us the experience has been hassle-free and very fun. In our view, the choice of estate agent is absolutely key to that. Our thanks to both Jamie and Patricia for their excellent customer service and extraordinary professionalism. Nicky & Martin Priauix, January 2016

Emma and Patricia are an absolute credit to Darlows and have frequently gone above and beyond to help me achieve the purchase of my property. I would recommend them both personally to my friends and family. The whole team are extremely helpful and always there to help. Neil Creese, September 2015

I would like to take the opportunity to thank Darlows, in particular, Patricia and Jamie for the excellent job they did for making the purchase of the property possible. Jamie was available for most of the time we went for a house tour and was super-fast with all responses like email and phone. Jamie has been very patience, helpful and has understood our needs very well. We always felt the he really cares about getting us the right home rather than just making his sale. Once we found the house we wanted, Jamie helped prepare the offer to make it as attractive as possible. As vendor who was living abroad in South Africa, it did take a little longer for the entire process to complete but Patricia's professionalism in handling the case exceeded our expectations. Patricia always maintained her positivity and continuously kept us up to date and well informed. Indeed she turned a difficult situation into an acceptable one. She constantly went the extra mile to help us. In the entire process, we always felt as we were the only customer she is dealing with. We would strongly recommend Darlows to anyone planning to buy a property in Cardiff and would be pleased to have your services in future. Thanks again for all your help. Ashvni Kumar Chandla, January 2016