Exchange Residential
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    About us
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    Looking for a great student or professional property in Newcastle or the North East? You've come to the right place!

    Here at Exchange Residential, we pride ourselves on our expertise in finding you the perfect property for your needs. Whether you're after a stylish professional let in Newcastle city centre or you're a Northumbria University or Newcastle University student, Exchange Residential can help you find your perfect new home in Newcastle, one of the most vibrant and friendly cities in the UK.

    Established in 2000, Exchange Residential has evolved into one of the largest residential management agencies within the North East of England, with hundreds of properties on our books.

    We cater for a wide range of both private and public clients, landlords and tenants and we have over 20 years of experience in providing reliable and professional management and lettings for our customers who continue to be our top priority.

    We have a vast portfolio of houses, apartments and studios to let. Indeed, over the last 20 years we have helped over 40,000 students and young professionals find great accommodation in Newcastle and the north east of England.

    For your peace of mind, we are proud members of ARLA Propertymark, the UK's largest professional body for letting agents, we're enrolled onto the Propertymark Client Money Protection Scheme and are members of The Property Ombudsman (TPO), a government approved redress scheme, and we aim to achieve the highest professional standards by adhering to the codes of conduct laid down by these associations.

    Visit us at: www.exchangeresidential.com

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    Professionally managed properties
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    Exchange Residential is one of the largest residential managing agencies in the north east of England, servicing a wide range of private and public sector clients.

    The company has established a reputation as one of the most well-respected residential managing agents in the region for the following reasons:

    - Low professional fees, through efficiency and economies of scale

    - Experienced in-house solicitors

    - Experienced maintenance support

    - 24-hour emergency contacts

    - Bespoke service levels to suit clients' precise requirements

    - Dedicated property managers supported by head office infrastructure

    - Company audit by Ernst and Young LLP

    - Great property portfolio with a wide selection of properties across the North East

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    We have properties throughout the North East from Alnwick to Durham and below are a selection of the areas we currently cover.

    Newcastle upon Tyne - city centre

    Over the past few years there has been a vast amount of new build and redevelopment in the city with many buildings which were previously used for commercial purposes now being renovated into living accommodation. Some of the developments Adderstone Group and/or Exchange have been involved with and continue to manage apartments in include:

    Waterloo House

    In 2006, the Adderstone Group converted Waterloo House, a former Victorian Warehouse, into 31 beautiful apartments each of which are completely unique and incorporate many original features. Located next to Rehearsal Rooms, the apartments are set in an excellent location and would suit a variety of people with its very close proximity to both Newcastle and Northumbria universities and access to the city centre. They are located in the developing area of Grainger town, a two minute walk from Newcastle Central Station and the city's metro links.


    Completed in 2006, this new build development comprises a mix of one to five bedroom apartments, with some underground parking available. Located in the heart of the city centre, Rialto is the ideal location for students as it is within a few minutes walking distance to both universities.

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    Gateshead Quayside
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    This area is becoming increasingly popular due to recent developments such as the Hilton Hotel and Gateshead College. Other attractions include The Baltic Museum and The Sage Music and Arts Centre. This location is ideally situated for local amenities in Gateshead and only a 10 minute walk to Newcastle city centre. A selection of developments that we are closely involved with and manage apartments in include:

    Worsdell House

    Conversion of a historic listed Railway Club into 25 modern stylish apartments. This development was completed in 2007 and is located next to the Hilton Hotel on the Gateshead side of the Tyne bridge. The walk into Newcastle takes just 10 minutes, and you can reach Newcastle Quayside in less than five. If you work in Newcastle, on Gateshead High Street or in the near vicinity, you will find a car is not necessary and walking to work a breeze.

    Half Moon 

    Formerly a derelict Grade II listed building (Half Moon Inn) it was converted in 2011 and is a mixed retail/residential development. This development completes the street scene along Half Moon Lane and presents a strikingly contrasting contemporary elevational form to the surrounding area.

    The development comprises a ground floor retail unit with a separate residential entrance providing access to six luxury apartments ranging from three to five bedrooms.

    Each apartment is finished to a high standard with modern furnishings and contemporary decoration. The apartments have open plan kitchen/living areas with exposed beams adding to the modern look.

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    Portfolio  Shieldfield / Jesmond / Heaton / Durham
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    Both full of cafés, art galleries, street art, live music venues and beautiful parks, as well as being minutes from Newcastle's spectacular Quayside. Ouseburn has a creative urban vibe unlike anywhere else in the city and there is nowhere better to enjoy a live band, or soak up they rays when the sun is shining. Plus it's only minutes from both Northumbria and Newcastle Universities so it's a great place to live and to fall in love with the city.

    The Globe was a derelict former public house which was converted into 10 luxury apartments in 2010. This development is in the ideal location for students, as it is within a few minutes walking distance to both universities. The Globe properties are all finished to a high standard, with open plan modern kitchen and living areas in a contemporary style.

    Union Studios opened in 2016 and is an exclusive development of 42 studio apartments. Union Studios is perfectly situated - less than a 10 minute walk to Northumbria University and 15 minutes to Newcastle University. Ideal for final or postgraduate students looking for a more private and quiet accommodation.


    Both of these areas are within easy walking distance of the city centre and both universities, making them extremely popular locations for the rental market. They both offer excellent local amenities, including shops, restaurants and much more. We have a varying selection of one to eight bedroom properties in these areas.

    Jesmond Exchange

    Live the Jesmond experience without the house-share hassle.

    One and two bed Brooklyn-style loft apartments in the heart of Jesmond, all bills included with car parking situated on site for an additional £10pw. Perfect for students and young professionals.

    Whether you want the independent space of a private apartment or the shared experience of living with a friend, Jesmond Exchange is in the perfect location.If you love the idea of Brooklyn style open plan apartments with exposed beams, feature brick effect walls and striking metalwork finishes, you will love living here.

    Plus, it's just five minutes from Osborne Road, the heart of the social scene in Jesmond. Complete with bars, restaurants and cafés, you'll be spoilt for choice on where to meet up for drinks or pop out for dinner with friends. Discover more at ww.jesmondexchange.com.


    Heaton is an ideal location for both the student and professional rental market. Located just outside the city centre, it has good bus and metro links and the accommodation offers excellent value for money.

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Exchange Residential
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    Landlords, why choose us?
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    With years of experience in the industry we recognise that landlords are unique which is why our services can be adapted to suit your individual requirements. Our clients' portfolios are diverse; some with only one; others in excess of 50.

    As members of ARLAPropertymark you can rest assured that you are dealing with a professional agent.

    Matching your property with the right tenant

    We understand how important it is to you to find a tenant who will not only pay their rent on time but also look after your property throughout the tenancy.

    By choosing Exchange Residential you can rest assured that we'll do our utmost to match the right tenant with the right property by:

    • Advertising your property on our website, Rightmove and other local advertising;
    • Easy search facilities on our website including booking viewings;
    • Flexible viewing times during weekends and evenings;
    • Accompanying tenants on all viewings;
    • Extensive knowledge of the local lettings market;
    Our relationship with you

    Customer service is at the core of our business and we pride ourselves on the good working relationships we have with our landlords; our testimonials confirm this. As a landlord of Exchange you would benefit from:

    • Helpful and professional team
    • Advice on letting and managing your property
    • Low professional fees with no hidden charges
    • Personalised service - designated property manager for your managed portfolio

    We offer a wide range of services at competitive rates that can be tailored to suit your needs:

    • Tenant Find Service 
    • Fully Managed Service 
    • Facilities Management
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Exchange Residential
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    Tenants, why choose us?
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    Matching the right properties with the right tenants as quickly and smoothly as possible is our forte. We have a large selection of accommodation for students and professionals covering a wide range of areas across the North East. Our team ensure that customer service starts from the moment you pick up the phone, and continues every step of the way.

    Tenants living in our managed properties will be assigned a designated property manager who will be on hand to deal with all aspects of property management throughout your tenancy. As an ARLA Propertymark Protected agent you can be assured that we follow a strict code of conduct and will provide you with a professional service.

    We understand that you may have a busy and demanding lifestyle so we are happy to offer flexible viewing appointments.

    Opening times: Monday to Friday 9.00am - 5.00pm

    Weekend and evening viewings are available by appointment.

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Exchange Residential
  • Introduction

    Meet the team

    Our highly skilled, highly motivated and very successful team each have their own responsibilities, but each are dedicated to the overall success of the Group. The members of our team are:

  • Team Member

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    Becki Pollard - Managing Director
    With over 10 years' experience in residential lettings, and as an ARLA Propertymark Protected agent, Managing Director Becki is able to ensure that Exchange Residential runs efficiently. With lettings and property management of equal importance in the company, Becki ensures that the process of advertising, letting and managing is of the highest standard. As a graduate of Newcastle University and a landlord herself, Becki has a breadth of knowledge of the North East and is able to relate to student tenants and landlords alike.
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    Rob O'Brien - Senior Property Manager
    Rob is a Senior Property Manager with over eight years' worth of experience in the property industry working in students, residential lettings and property management. Rob prides himself on a high level of customer service and attention to detail. He covers multiply roles from viewings to property maintenance. With Rob's knowledge and experience he is able to give outstanding one to one service to both tenants and landlords.
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    Rachel Mills - Property Manager
    Rachel is a Property Manager with over seven years' experience in property lettings and management across the North East, specifically in property maintenance. Having started in residential lettings straight from college, Rachel has an abundance of knowledge in all aspects of the industry and is well equipped to assist both landlords and tenants. Rachel is a qualified member of ARLA (Association of Residential Letting Agents) and has completed a Level 3 Technical Award in Residential Lettings and Property Management.
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    Exchange Residential
    • Introduction

      Testimonials - why they choose us

      The Exchange Residential team ensure that customer service starts from the moment you pick up the phone, and continues every step of the way.

    Testimonials from Landlords

    • Landlord Testimonial

      both professional and efficient
      "I have found Exchange Residential to be both professional and efficient in the marketing/renting of my properties. I would strongly recommend them to anyone wishing to use a local agency for any residential properties in Newcastle-upon-Tyne."
    • Landlord Testimonial

      looked after our properties for over 7 years
      "Exchange Residential have looked after our properties for over 7 years now. In that time, they have proved to be consistently helpful, responsive and professional. More importantly, they are an organisation we are able to trust to look after our interests and this, for us, is priceless. Given our experiences over the past 7 years, I have no hesitation whatsoever in recommending them."
    • Landlord Testimonial

      most importantly rent has been sent to me on-time
      "As a landlord with Exchange Residential for 6+ years, I've found the service to be exceptional. Communication from the staff is great, for example when issues arise or tenants change. Statements and most importantly rent has been sent to me on-time. I'll certainly recommend Exchange."
    • Landlord Testimonial

      I know I can rely upon them
      " Michelle and her team have been helping me find tenants for my flats since 2008. I know I can rely upon them to fill my criteria, they are always polite and efficient."

    Testimonials from Tenants

    • Tenant Testimonial

      they were very understanding
      " Getting in touch with exchange and getting a viewing was easy, and they were very understanding in what me and my flatmates were looking for in a flat, modern, well decorated for example. Moving into the property was easy; all we had to do was pick up the keys on the day of moving and that was it. We've had a couple of things wrong with the property, but they have fixed them all within 1 or 2 days, overall our experience has been good, and this is one factor why we are staying on with our tenancy from September."
    • Tenant Testimonial

      decided to stay in the same place for 3 years
      "Exchange Residential have been a fantastic agency to use whilst we have been studying in Newcastle. The staff are always friendly and helpful and the property has been so good we decided to stay in the same place for 3 years running."
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