Felicity J Lord, Clerkenwell

I wanted to thank you and your team for all the assistance you have given me in the selling of my property. You managed to over-deliver on all your promises, getting maximum value for the property whilst treating all parties including potential bidders and existing tenants fairly and with respect. Your service levels remained high even in times when the market was quiet, and more importantly post the agreed sale you continued to be actively involved until transfer was completed. I will highly recommend you to anyone in the area who is looking for a sales agent. James Edwards, March 2016

I recommend Alexander and the team at Felicity J Lord Clerkenwell for the sale of a property. I sold my flat at a very satisfactory price after a lot of hard work from the team that we did not see from the two other agents that we worked with, from staging the flat for photos, to delivering viewers, to negotiations with buyers. Staging: the team spent much time during the photo shoot rearranging furniture as well as throws and pillows to give the flat a nice cosy look. The two other agents I worked with did not bother to show up during the initial photo shoot. Viewings: The team generated a comparable number of viewings in three weeks as two other agencies combined over three months. Negotiations: although we ultimately sold to a buyer identified by Felicity J Lord, there was a competing bid from another buyer identified by different agent whose final bid was actually slightly higher. The only reason why Felicity J Lord's buyer got the flat was because Alexander was a competent negotiator and maintained deal momentum. In contrast, the other agent had to be told that he works for me, not the buyer, and be given specific messages to deliver. The team was also decent at giving feedback throughout the process. Finally, they kindly checked on the flat, the post, and the meter after the flat entered into contract. I would most definitely use the team again if I have another flat to sell. Annie Cheng, April 2015

Alexander's overriding concern was (very properly) the best interests of his own client, but he was also everything a buyer could reasonably hope for - knowledgeable, decent, prompt and efficient. George Molyneaux, April 2015

I've used Felicity J Lord in the sale of my last two properties and each time they have been honest and professional. Alex at the Clerkenwell branch was the latest Felicity J Lord agent to impress me. We had 22 viewings in less than 48 hours. 8 offers with 3 over asking price. I would definitely recommend them; in fact I do recommend them often. Stephen Wilkins, May 2015

Without doubt, the reason for my exceptional comments about Felicity J Lord is all due to an amazing and remarkable man by the name of Alexander Wheelock-Lines. His professionalism was exceptional and went completely beyond my expectation from day one of meeting him. He was an enigma to the profession, especially with the professional work ethic that he always showed toward me. From the valuation to searches, negotiations and, of course the exchange of contracts; all went exceptionally smoothly. The other staff working alongside Alex were introduced to me and I was immediately able to tell that they were all individually talented and this, I say, is totally due to Alex's influence and guidance in being able to spot and nurture them. My dealings with Felicity J Lord have been fully satisfactory and if I do have any complaint, it is that Felicity J Lord has left me without one. Mr A Okeowo, July 2016

Last week we completed in a long planned but, in the end, very tightly timetabled move from Farringdon to Hampstead. Whilst there were the normal glitches along the way there was nothing major and any problems were overcome without issues. When we put the flat in Farringdon on the market we were not sure how long it would take to sell, but due to Tim and Alex at Felicity J Lord there were three competing buyers at the end of the second week, and a great offer was secured. You all played a vitally important part in making this move successful and relatively stress-free for which we are both so grateful. Thank you for all your hard work, good humour, wise counsel and above all professionalism. We are enjoying what seems like a new kind of life in a new area, and a new type of property, and this is all possible because of all of you, so thank you again. Anonymous, April 2015

I just wanted to write a few lines to express my gratitude for the service you and your team provided in selling my property and in particular for your personal efforts in moving the process along when it seemed to have got stuck. I felt that your team managed the sale in a professional and competent manner and this gave me complete peace of mind throughout the process. Responses to my enquiries were prompt and genuinely helpful. I would certainly recommend your team to anyone thinking of selling in the area. With very best wishes and much thanks. Joe Gaunt, December 2015

It was a pleasure, from start to finish, to work with Billy during the process of purchasing my flat. He had a very professional attitude and work ethic throughout, responding promptly and accurately to all of our questions and concerns. Communication was concise and swift, and he managed to be flexible enough to help us fit this around our own hectic work schedules, for which we were most grateful. I would be very happy to recommend him to my friends and colleagues who are looking for similar properties in the area. Rupom, May 2015

Tim, Billy, just a quick note to say thanks for your assistance in closing this sale very swiftly. I was really pleased with Felicity J Lord's end to end process to ensure a swift completion. I personally appreciated Billy's calm and measured negotiation abilities to ensure both vendor and myself got the best results. Billy's communication throughout the transaction between Solicitors, lender and vendor helped bring this transaction in quickly. Given my strenuous work schedule, I particularly appreciated the out of hour's responsiveness to resolve urgent matters. I look forward to working with Felicity J Lord in the future. Please also pass on my thanks to the vendor who has left the flat in an impeccable state and also had kindly left me a visitors parking permit. Kamal Krishnaratna, April 2015

It was a pleasure to communicate with Billy in all aspects of my purchase of. He was always, prompt and courteous with his email replies and his call-backs. From the first contact with Billy, he gave clear answers to all our questions and where erroneous remarks were made, they were immediately corrected. So, in all it was very pleasant experience and we can recommend him highly as a very professional agent. Petroula Kostofska, May 2015

The sales team at Felicity J Lord was prompt, professional, responsive and helpful I would definitely recommend them and use them again in the future. Ljubomir Josifovski, May 2015