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User Guide

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About Us

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    Letting and property management in Oxfordshire

    Established in 1972 Finders Keepers is a letting agent covering Oxfordshire and the surrounding area.

    We deliver a comprehensive service from search and acquisition through furnishing and refurbishment to letting and property management. Since our foundation in 1972, we've built a reputation for professionalism, rigorous processes and responsiveness. We employ over 100 staff across 8 locations, the vast majority of whom are ARLA Propertymark qualified professionals.

    We enable Landlords to improve the rental and capital value of their portfolios. We create well-maintained properties to attract discerning tenants and make Landlords successful. We are dedicated to delivering our services with integrity and quality, and are a four times winners of the UK Letting Agent of the Year award.

    We have a property seminar on May 29, 2018 for more information please visit our website: https://www.finders.co.uk/landlords/client-events-2018/spring-seminar

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User Guide

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Surfing the summer wave - don't miss out

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    Quarter 2 (April, May and June) sees the annual letting wave build towards its peak of the summer months. If you want to let your property or find the best tenants you need to list your property, call Richard Goodwin today on 01295 276766.

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    What we can offer as your letting agent:

    Highly trained staff - Over 80% of our staff are ARLA Propertymark qualified.

    A full service - Investments in property, finding tenants and managing the rental property.

    24/7 emergency line - Direct to your Property Manager local to the property.

    High performance - We negotiate thousands of lets every year, with some of the highest occupancy and rent collection rates in Oxfordshire.

    The right tenant - Our staff are not paid on a commission basis, we look for the best tenant for the property, not the first.

    "Having been a landlord of Finders Keepers from its start in 1972, I can confirm that no client, landlord or tenant could wish for a more professional organisation."
    Leslie Radford, Abingdon client

    "We have used Finders Keepers for our prime lettings for some twenty years. Its staff continue to provide us with a professional, caring and conscientious all-round property management and letting service on a positive and proactive basis. They are responsive to any concerns that can arise from time to time and their experience and established presence in Oxford and the surrounding area is a valued resource to us all in matters connected with quality residential property."
    Malcolm Axtell, North Oxford client.

    *based on 387 reviews left on Feefo between 01/01/16-31/12/16

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Why Finders Keepers?

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    Finders Keepers is a letting agency established in 1972. 40 years on and Finders Keepers still holds strong to its founding values to deliver a highly professional service, offer tenants the best properties in the market and act with integrity to build long-term relationships.

    By sticking to these core values Finders Keepers has become one of the best Letting Agencies in the country proven by winning the Best UK Letting Agencies 4 times. We believe in providing the best service for both landlords and tenants. We try to make the letting process as easy for the tenant as possible. 

    • Branches - We have eight offices covering Oxfordshire and the surrounding areas.
    • Email - To make sure you don't miss the perfect property you can register on our website and be notified the moment a suitable property becomes available, or on any changes in rent.
    • Local area - We list all Oxfordshire school catchment areas for each property, and you can even search for property by the catchment area of a school. We also list the 10 closest gyms for each property, and The Navigator lists our staff's hand-picked tips. We love where we live and we want you to enjoy it too.
    • Cultural sensitivity - Our guide to how letting works in the UK is translated into 10 languages and our 'Your Home' guide is translated into four languages.
    • ClubFK - As a tenant of a managed Finders Keepers property, you become a member of ClubFK where you can take advantage of unique discounts at businesses across Oxfordshire.
    • Applying - Once you have found a property you like you can apply online or come into our branch to fill out the forms. We will then reference each tenant before drawing up the tenancy agreement and having all parties sign it. You will then pay the first month's rent and deposit before moving in.
    • Contact - For all managed properties, a Finders Keepers Property Manager will be your point of contact throughout your tenancy. They are local, hands-on and empowered to solve problems. We also have a 24/7 emergency line, which is manned by a member of staff, not outsourced to a call centre.
    • Check in / Check out - At the start of your tenancy we meet you at the property to explain all the appliances and help you settle into your home. At the end of the tenancy, your Property Manager visits your home and goes through the inventory to confirm that everything is in good order before arranging the deposit refund.


    Need more information?     If you need more information on letting with pets, relocation, school catchment areas or contents insurance visit our website, or contact your local office.

    www.finders.co.uk

    01295 276766

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Our people make the business

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    Which is why we invest heavily in training. Each person has a bespoke training plan, and 84% of our staff are ARLA Propertymark qualified. Our training's excellence has been recognised by the National Training Awards (2010), Sunday Times (2009) and Negotiator Magazine (2009) award schemes.

    Our 8 offices each have an Office Manager, letting managers and administrators, property managers and an on-site client accountant. We also have furnishing and building divisions and an investment service with their own 'Office Manager'.

    All Office Managers have managed their own portfolio of properties - Excellence has to start at the top. We will not appoint an Office Manager until they have had experience managing a team of properties for a year. 90% of our Office Managers have been with the company for more than 10 years.

    Our letting staff is not on commission - We want the focus to be on the quality of tenant rather than a false economy of putting a tenant in an unsuitable property.

    Property Managers are hands-on and have their own portfolio of properties. The benefit is that they know the history of the property and can build relationships and trust with the landlord, which is at the heart of good service.

    Our company values are: Expert, Dynamic & Scrupulous.

  • Team Member

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    Richard Goodwin - Office Manager
    Richard exercises complete responsibility for developing and managing an office that increases sales, profitability, market share and customer satisfaction by directing and managing all letting and property management activities.

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    Celia Howells - Acting LDM

    Celia directs and controls the day to day operation of the letting department in order to meet agreed sales targets and key business objectives.

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    Jacky Thornhill - PDM
    As Property Department Manager Jacky directs and controls the day to day operation of the property management teams in order to meet key business objectives.
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    User Guide

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    Don't take our word for it...

    Testimonials from Landlords

    • Landlord Testimonial

      Qualified, experienced, friendly and approachable
      "We have been with Finders Keepers since 2007, managing our house in Oxfordshire while we have been based overseas. They are qualified, experienced, friendly and approachable . Emma and her team provide a standard of service that is excellent: we own and let other properties in London, and the user experience and level of interaction we have from Finders Keepers compared to our managing agents in the city is like night and day. They care about the welfare of our house, their attention to detail is strong and, most importantly, genuinely attempt to interact with us in a way that gives us complete confidence that our interests are being taken care of. Well done Finders Keepers Banbury!"

      David Rogers, landlord

    • Landlord Testimonial

      Diligently and with tremendous efficiency
      "I just wanted to thank you and all your staff for dealing with the constant requests for information, tenancy documents, certificates of service, utilities information etc., all of them dealt with diligently and with tremendous efficiency. Thank you very much indeed."

      Nicholas Woodward, landlord

    • Landlord Testimonial

      I would not hesitate to recommend them!
      "I have had a long relationship with Finders over the last 11 years. They have always been friendly, helpful and thorough in managing my properties. They look after the tenants, ensure repairs are done promptly and keep the properties' values intact by recommending when upgrades are necessary. Voids are few and far between and issues are dealt with pragmatically. They really care about doing a good job for both the tenant and landlord. I would not hesitate to recommend them!"

      Charlotte Appleby, landlord

    • Landlord Testimonial

      Our first experience of letting was stress free

      "Very professional and helpful service, making our first experience of letting pleasant and stress free."

      Andrew Griffiths, landlord

    • Landlord Testimonial

      The entire staff is passionate about the company

      It was apparent that the entire staff is passionate about the company and strives to provide the best possible service for their clients. The detail on the check-out notes was impressive and clients are allocated a designated Property Manager enabling all involved to build a strong relationship and enjoy exemplary communication"

      Sunday Times Judge's Report

    Testimonials from Tenants

    • Tenant Testimonial

      I've always been impressed with your service
      "I've always been very happy and impressed with your service - you deal with any issues quickly, the letting process was smooth and painless, and your staff friendly and helpful."

      Banbury tenant

    • Tenant Testimonial

      There is truly no comparison

      Through this painful and stressful process of relocating to the UK with my family, the help, support and guidance I have received from everyone in your team has been priceless to us, and I have honestly felt like I was your only and most valuable client all the way through. I have never had the privilege of receiving such a perfect service from any company I have contacted in the past, and there is truly no comparison with the other letting agencies in Oxfordshire I have contacted through this process; it's just a different planet in respect of commitment to your clients."

      Francisco Hevia, tenant

    • Tenant Testimonial

      I was greatly impressed with the speed of response

      "Thanks for the fantastic service you provide. When I originally contacted Finders Keepers I was greatly impressed with the speed of response - I think I saw properties and agreed the tenancy in under a week from initial contact. Since then your help and advice has been a shining beacon in a sea of mediocrity. Most other agents seem to treat prospective tenants as second class citizens. When I contacted a competitor about rentals it took a week for any response. Well done."

      Marcus Rann, tenant

    • Tenant Testimonial

      Quite possibly my favourite place
      "Extremely helpful and professional. They listened carefully to my fairly specific requirements when I was looking for a rental property and saved me time by being honest about any properties I expressed interest in that they thought wouldn't be right for me, cutting down on the number of unnecessary viewings I made. When the right property came to market soon after our initial discussions they made sure I was first to see it and processed all the paperwork swiftly. Aftercare has been thorough, with minor maintenance matters dealt with swiftly and professionally. It is quite possibly my favourite place I have ever lived! -- Many thanks to Clare and Emma and all in the office."

      Steve Blackmore, tenant

    • Tenant Testimonial

      I always found Finders Keepers very helpful

      "I always found Finders Keepers very helpful and always quick to respond. Any problems I had in the house I rented were solved competently and efficiently and in a very friendly manner."

      Victoria Cairns, tenant

    • Tenant Testimonial

      You are the best property manager that I have had

      Thanks very much for all your help. Not just in the preparation for the handover, but for the entire duration of my tenancy. You have, without doubt, been the best property manager that I have had (and I've been renting for 26 years)!"

      Mark Burgess, tenant

    • Tenant Testimonial

      We've used Finders Keepers for over 10 years

      "Our Company has used Finders Keepers for all company tenancy needs for over 10 years. The staff are extremely helpful and go that extra mile to ensure they meet our company, and employee, needs."

      Abbi Duddridge, Lotus F1 Team Ltd

    • Tenant Testimonial

      It shows proper concern for your clients

      "It's extremely useful for parents to have school catchment areas on your website! It shows proper concern for your clients and professionalism."

      Mariela Neagu, applicant

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    Disclaimer

    The content on this Microsite has been uploaded by Finders Keepers, Banbury . Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Finders Keepers, Banbury . Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Finders Keepers, Banbury . Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.