Fizzy Living, Stepney Green

Amazing place to live

Building management is amazing, so quick and support is always 10/10. It’s simple to raise a ticket and it’s always picked up and someone is at your door to help in the same day. Staff are a super friendly and know they always want to help, really does mean living here is easy.

Excellent Location with Responsive On-Site Management

I’ve really enjoyed living here overall. The building is modern, well maintained and provides a comfortable place to live. The Fizzy building management team are responsive, friendly and quick to deal with any maintenance issues, which has made living here a positive experience. L&Q, as the wider owner of the development, could be more proactive, as building-wide projects and longer-term improvements can be frustratingly slow to progress. That said, the Fizzy team’s proactiveness in keeping residents informed and resolving day-to-day issues goes a long way in making up for this. Overall, it’s a well-managed development and I’d happily recommend it to others.

A great base for East London living

Fizzy Stepney Green is a great development and one I would recommend to others. There are some areas that could be improved but in general it is a great place to rent, with great flats, great management and relatively good value rental value. Our flat itself is a one bed, with good space and storage, under floor heating, modern appliances and new and good quality furnishings. It is a very classic modern new-build design with very neutral features which make it a great blank canvas to decorate and make our own. We have been able to decorate with the encouragement of the development, which is great, so we’ve really been able to make our flat a home. More specifically, we have a good-sized balcony and east facing windows. Our bedroom is a great size, with a large wardrobe, normal sized double bed, single window which is easy to keep the room dark (good for us as my partner is a doctor who does night shifts), bedside tables, and a small dresser. The bathroom is similarly a good size with bath and shower, and has great touches including very big mirror cupboards and a washing line over the bath built in. We have a large boiler cupboard with space for a brand-new washer-dryer that works fantastically. Our open plan kitchen-living space is also a good size, with a large fridge, dishwasher, oven, space for a dinning table, sofa and two armchairs as well as coffee tables and a TV console. It is a great space for hosting and easy to cook in. The building itself feels very safe, and it is easy to access from two different external doors. The bin room, parcel room, and bike storage are all easy to access and make life very easy here! The parcel room has been a live saver for us with busy jobs and means we do not need to be at home to take in parcels. The bike storage has also been great for us too. The property management and facilities is responsive which is a huge benefit of living here. We’ve had any maintenance issues fixed very quickly. For example, our dishwasher had a fault, it was replaced within a couple of days. Our sink came away from the counter, and this was fixed within 24 hours. The maintenance team is really excellent and is easy to contact with an online portal that we find very easy to use. When we were viewing flats we were helped by a very responsive and kind agent called Emma who made things very smooth for our moving in. We were even welcomed with a kind gift basket with helpful household items. This was a lovely touch and made us feel very at home. Michel Alfonso the Community Manager provides regular and responsive communication to tenants regarding any new initiatives and issues which makes it feel much more personal and like a real community. Some areas of the development that I would improve, range from some minor issues, like the fact we have low shower pressure, that we are east facing with the flats having windows on a single side, so the flats can be a little dark at times, the double bed could be larger with the size of the bedroom, and the fact that we can’t remove some of the provided furniture (there is a lot that is given in the flat) to some more major things to be aware of. I’d count the two major things prospective tenants should be aware of are: very high bills, and the very high temperatures in the flats due to good insultation which has been challenging in the summer. The bills are quite high for a small one bed flat, with no flexibility to change providers. We are paying £70 minimum a month for heating alone (even during the recent heatwaves), £60 for water etc. While WIFI is included in the rent which is nice, it does add up to be quite expensive and worth being aware of. It means it is quite an expensive one bed flat overall. On the temperature front, the good insulation of the flat means that during the winter you need to turn the heating on very infrequently, but means that it has been extremely difficult to keep the flat cool during the recent heatwave this summer 2026. Our thermostats were consistently saying 30 degrees plus inside during this time even with fans. We are also on the ground floor which means we cannot open our windows very far at all for safety reasons. We would need to buy an AC unit to survive another heatwave like it ultimately. It is a shame such a new flat wasn’t built to deal with rising temperatures, but good that it was build for much colder ones. I do wish it could manage both! Overall despite these areas that I’d improve, I would still recommend Fizzy Stepney Green as a great place to live. The flats are well designed, modern and comfortable, the location is excellent - really unbeatable for us - and the management is quick and responsive. We feel very safe and happy here and will want to stay for as long as we can afford it! The great touches like bike storage, underfloor heating, good storage, easily contactable management all makes it feel like a great investment to live here. The rent and bills are a little expensive but overall we think it’s worth it. It’s been a great place for us to make a home, get to know the local area and be very connected to all of London.

5 STARS FOR FIZZY

The design of the building is perfect. I live in a 2 bedroom flat and the rooms are both equal large sizes with 2 bathrooms. The open plan living area is more than enough room for 2 and the included facilities are all great. There is also plenty of storage which is super helpful and something I’ve not seen in similar properties. The parcel room is always useful to get deliveries and I have never had an issue with it. The property maintains clean common areas and I regularly hear cleaners in the corridors hoovering etc. It feels comforting to know there are always people at the door. The outdoor courtyard area is a nice addition, well maintained and social.

Think twice before moving here

Our experience was characterised by broken promises, poor communication, and a lack of empathy when serious issues affected residents. The most significant problems were repeated building wide hot water/ heating outages and ongoing issues with the fire alarm system. On multiple occasions, the entire building was left without hot water. The longest outage lasted around 2-3 weeks, during which there was also no heating at one of the coldest times of the year. We received repeated emails apologising for the "inconvenience," but meaningful solutions were not offered for weeks. Responsibility was passed back and forth between the building management and the energy provider rather than the issues being resolved. Being told on Fridays, Saturdays, or before long weekends that nothing could be done until the next working day was incredibly frustrating and unacceptable Another ongoing concern was a persistent fault with the fire alarm system. For months, it regularly emitted a high-pitched noise, causing constant disruption. A fire watch team was hired to do hourly walks to check for fires, for months while the freeholder, L&Q, refused to absorb the cost and just fix it. Meanwhile, cosmetic work such as painting appeared to take priority over resolving more significant issues that directly affected residents daily.