Galbraith, Hexham

Galbraith commitment is a winner. I had a house to sell. Attractive because it stood in its own wooded plot, was blessed with a private lane, and gazed on Northumbrian hills over which buzzards hovered, foxes prowled, and roe deer often grazed. I was still enjoying it so for many years was patient while a couple of local estate agents successively went through a lethargic, basically "we'll stick a picture in our High Street front window", sales routine. Viewings were sparse and when a handful of would-be purchasers did come there was no spark. Then I had to sell quickly. I'd smashed a leg, was walking with a stick, and urgently needed to find an urban home where I could be as independent as it was possible to be. So early in July, when the Covid window allowed, I called Sam Gibson at Galbraith in nearby Hexham. I'd decided a national market place was essential and was reassured when, after completing his valuation, he said the company could deliver. Next to come was Sam's colleague Heather Hardy. "I visit every property we sell", she explained. "First hand knowledge helps me with accurate answers to client queries". Then on the Saturday a professional photographer, with a daunting array of specialist equipment, drove up from Humberside to construct a virtual tour for an on-line presentation. His work was a technical revelation and I know it was successful because people who came to view said they already knew my home inside out. The first viewing was on August 2nd. And over the next three weeks there were 27, yes 27, more. Two of these were local, eight were from England's far south, and the remainder represented the North East. Interest was intense and at the end of the month those who had made an initial offer were asked to submit sealed bids by September 3rd. Five envelopes were opened and the successful purchaser was a delighted lady from Buckinghamshire. She moved in on November 5th and so, from start to finish, my sale had taken almost exactly four months - and in the meantime I'd had time to choose, and purchase, my new home as well. That. I said to myself, is what happens when an estate agency commits to a sale then wholeheartedly demonstrates that commitment. RF now in Hexham

Hi Sam What can I say, you've sold the barn which has been unsold (by others!) for rather too long. Once you had a buyer lined up you did an excellent job of facilitating the sales process on what is a somewhat complicated and unconventional plot. I've no doubt it was your ability to manage all parties through the process which led to this sale being completed to everyone's satisfaction. James B, Matfen

I'd like to say how pleased we are with the work that Sam Gibson and his team at your Hexham branch have done in regards to selling my cottage and my mothers bungalow. Thank you again, JM Bellingham

Sam, Thanks to you and your team for guiding me through this unexpectedly long process. It has not been an easy process for me, but your professional help and guidance has made it all a great success for me. Great work! Best wishes Dr T

Hi Sam Just a quick note to say thank you to you and your team. As always very impressed with how you mentored myself and the buyers through the process. Good luck with your new house and growing the business. Regards Stephen Tranwell Woods

...well done you helping them through what was clearly quite a challenging experience. You were the one that said it was worth so much more than others and you delivered and so well done you. Agency recommendation from MB

Sam and his team were brilliant from beginning to end. Their advice on value, marketing and pricing was spot on, consistent and bore fruit. We were stunned at how much interest they generated and this in turn generated a buyer and price we were very happy with. Overall Galbraith's provided an excellent service and we would not hesitate to recommend them. RC about his sale in Cumbria

Just to say to you both from me and James thank you so much we had a few bumps on the way and then Covid -19 ,And you two were far the best estate agents we spoke to if I am honest the others were not all that nice our new home its all we wanted and more. Its like its all meant to be our lovely new home we love it already. I have to keep pinching myself were so lucky and can I say the the dark skies and stars are a gift. We love it! Please feel free call in. Thank you Sara and James

During the covid19 lockdown period JB comments "Thanks for your support and phone messages during the last few weeks - much appreciated. I'll definitely get back in touch if the need arises. "

Hello Sam, Thank you so much for your reply - Friday evening as well! That's great service. In fact, I've so far found dealing with Galbraith's to be a very pleasurable experience, something I'd appreciate you feeding back to all the team if possible. Thanks. KP

Dear Heather A quick email to let you know we have had an offer accepted on a property so, all being well, we can now come off your mailing list. On a personal note, I would like to thank you for your consistent, friendly and professional approach to helping us with our search. You have been the most proactive of all the agents we have been in touch with. Kind regards FB

Thank you Heather for being helpful on the phone, it makes a refreshing change when estate agents are genuinely nice and considerate. MW from Wetherby