Grainger, The Copper Works

Would not recommend

I would not recommend renting with Grainger. My experience has been characterised by a significant lack of accountability, maintenance and customer care. Basic maintenance issues are routinely left unresolved for months, with no urgency from Grainger or contractors to address reported problems. When chasing updates, tenants are told that the issue has been deferred to a contractor, with no timeline for resolution. The lack of communication and accountability is astonishing. The overall approach feels excessively corporate, with no regard for tenants or the impact that prolonged maintenance issues have on their day-to-day lives. There is a much greater emphasis on financial interests than on providing a reliable and reasonable tenant-focused service. Based on my experience, Grainger charges premium rent prices, provides average service, with zero accountability of building issues, zero maintenance and no regard for tenants.

Positive experience.

I like the design of the building and the flats, me and my partner have especially enjoyed the roof top garden bit and also the gym as they are easy to use and a nice place to Go so we aren’t always stuck in the flat if the weather is not the best to go out.

Happy with a few feedback

It’s a bit of a shame that the toilet on the rooftop breaks every now and then, and it takes ages to get it fixed. Would appreciate if the management can provide monitors in the co-working space as most of the new rental properties provide them for the residents. It has been a bit disturbing that every time I book cinema hall at the rooftop, some people come play the pool at the pool table and shout without respecting that we were watching something and sometimes don’t make a good impression to my guests. The lighting above pool table also reflects on the to screen so it was very uneasy to watch our movies. This happened almost every evening we were watching movies. Residence management team is really helpful always, it would be amazing if the night staff can also be given some increased permissions like controlling the temperature on the rooftop during night time as sometimes it gets very cold or too hot. Morning teams are amazing and helpful. I’ve raised this every time the survey comes, is there any plan to increase storage space like under the bed or replace the normal sofas with sofa-bed?

Design is great with open space amenity space.

I have lived here for over a year and I love the building and the front of house team. I have made great neighbours and I have never lived anywhere like the copperworks that focuses of community. I love all the events. I have only been able to attend a few but the ones I have joined I am felt most welcome Design is great with open space amenity space. Roof terrace is 360 views I do wish gym was bigger due to size of building however o have never felt crowed so it does work Building managment I have never had issues with them the assistant manager has always been helpful and is friendly and both receptionists too.

Superb apartment in Cardiff City Centre

We were blown away when we started living at the Copper Works as we have always lived in traditional houses until that point. The best thing is the convienience, living here is so simple: it frees up time for the more important aspects of life. From the manned reception desk which accepts deliveries from Amazon etc. to the super-helpful reception staff like Lauren, who we met on day one to Elle a local lass and newee member of the team everything is convenient. Though we have had almost no maintenance issues, when we did need support is was readily available and provided promptly and efficiently. The design is superb with lightning-fast wifi available throughout the buildong and truly awesome communal facilities on the top floor, a stunning space with high ceilings, an impressive TV area, a pool table, co-working spaces, and various seating areas to relax with friends and visitors. Tea and coffee is always available which is a really nice touch. There is also a private dining area, a more intimate space for entertaining and of course the entire communal areas have wonderful views of the city and the Bristol Channel. There is an extensive roof terrace with varied seating options and a barbeque. Although, I never really used the gym, my son made good use of the running machines in particular as he prepared for his first marathon. As for the apartment itself, every aspect of its design is outstanding: from the open plan living, dining, and kitchen areas to the sleeping areas and bathrooms no detail has been overlooked. The design is sleek, modern and attractive, the lighting is varied and easily controlable. If all that were not enough, the staff are the cherry on the cake. They make the building and property management a breeze for the tenants. As for the security staff, they regularly patrol the building, and as a result, we have felt extremely safe and delighted in living in such a secure environment. As a development, the Copper Works ticks all our boxes. It really has been a special experience for us living here. One which we highly recommend to others.