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User Guide

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Welcome to Heather & Lay

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    Headed up by owner John Lay and our talented team of property movers and shakers, each averaging over 10 years in the industry, we promise to see your sale through - promoting, negotiating and nurturing to ensure the best buyer for your home. Our negotiation team strive to get you the best price and our dedicated nurture team work on the progression for your property, making the perfect partnership.

    We could wax lyrical about all the reasons that people choose us but the best result that is testament to our service is that people come back to us time and again. Our repeat and recommendation rate are the highest that they have ever been, and we are proud to be the Right Moves highest selling agency; 1st out of 51 offices in the TR10 and TR11 area. We are also the recommended agent and member of the exclusive Guild of Professional Estate Agents for Falmouth and Penryn.

    We would love to meet you and share our expertise, at Heather & Lay, your home is in safe hands.

    Why not visit our website for more information www.heather-lay.co.uk


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    Residential Sales
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    With over 30 years as the leading property agent for Falmouth and Penryn, we know a thing or two about the housing market.

    Although people often come to us initially because of our sales figures, our completion rate and reputation, the reason they return to us is because of our service, our friendliness and efficiency.

    Home begins with Heather & Lay.

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    Client Services
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    • Traditional customer service developed for 30 years
    • Widely experienced and specialist staff
    • Prominent Falmouth Office
    • Free market appraisals with concise marketing advice
    • Prominent and innovative marketing
    • State-of-the-art website and affiliation to the UK's most regarded and effective property portals.
    • We are unique in the area with exclusive membership to The Guild of Professional Estate Agents.

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You can see the properties we're currently marketing for sale by clicking the button below:

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User Guide

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Selling with Heather & Lay

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    From the moment you partner with Heather & Lay we are working with you and for you to ensure you get the perfect buyer. Not necessarily the first buyer, but the ideal buyer (the right price and the right position). It is our promise to guide you, advise you and be beside you for the entire experience of your sale, always at the end of the phone for anything you need.

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    FOR A FREE VALUATION CALL 01326 319767
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Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

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User Guide

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Marketing with Heather & Lay

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    We know that marketing is not a one-size-fits-all approach and that some homes respond better to a more modern approach, whereas others are often about keeping those conversations going with our customer database. We always have people waiting for the right home, maintaining a dialogue with us, so being ready to pair your property with the perfect person is a big part of what we do. It really is who we know as well as what we know.

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    Advertising

    We work with the usual channels - Rightmove, Zoopla, Prime location, social media, email marketing, advertising and our central office window to showcase your property but we also have a dedicated sales team, on the phone and sending out exclusive video tours and property sneak previews to potential buyers. Rest assured; we will be marketing your property before it officially goes to market. We consider our marketing an ongoing evolution, something we are working on every day. We promise not to simply put a sign up and forget about you.

    We believe in relationship marketing. Creating an initial buzz before you officially launch to market, then creating a launch campaign but also focusing on long-tail - maintaining the momentum in our marketing efforts and coming up with innovative ways to make your property the talk of the town. Not that most of our properties make it to long-tail status as we have such an active pool of customers awaiting a property - perhaps exactly like the one you're selling.

    Marketing always starts with a conversation. We will give you honest advice on pitching your price and the approach that we plan to take and are happy to share our knowledge and expertise at no cost to you. So, whether you're ready to sell or simply considering the possibility, we would love to look at your property and tell you what we would do to stand you apart in the current property market.

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Features

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

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User Guide

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Meet the Sales Team

  • Introduction

    We have an established team of highly experienced staff with a combined total of more than 150 years of local property knowledge. Personable and friendly we are here to help provide a professional service to buyers and sellers alike.

  • Team Member

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    JOHN LAY
    OWNER

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    DAVE RIDEOUT
    PROPERTY APPRAISAL MANAGER

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    EMMA PALMER
    OFFICE MANAGER

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    TRACEY REEVES
    SALES CO-ORDINATOR

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    PENNY LLOYD
    PROPERTY ADMINISTRATOR

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    TRACY MILLINGTON
    PROPERTY ADMINISTRATOR

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    LYNN RICHARDS
    SALES NEGOTIATOR

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    MANDY HEWITT
    SALES NEGOTIATOR

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    ASHLEY WALL
    SALES NEGOTIATOR

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    BARNABY WILLS
    SALES NEGOTIATOR
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    User Guide

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    Heather and Lay Testimonials

    • Introduction

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      Don't just take our word for it......99% of our clients would recommend us to family and friends.

    Testimonials from Sellers

    • Seller Testimonial

      Approachable, organised  & helpful!
      I have found Heather and Lay to be brilliant while selling my flat. Approachable, organised, communicative and helpful! I couldn't ask for more. An example for the profession. Ms L Doney (Vendor)

    • Seller Testimonial

      Sensitive to ones requirements
      "Heather & Lay are a great firm to deal with. Helpful, understanding (sensitive to ones requirements) and reliable as well as totally professional at all times. I thoroughly recommend them to anyone looking for a property." Mr Brian Gaze - 11th January 2015

    • Seller Testimonial

      A first Class Service
      Dear John We are writing to thank you, and your team, for the professionalism, commitment and support provided throughout our sale. The service was exceptional, never standard, the envy of your would be competitors. The degree of commitment has been exemplary with everyone, front and back office staff, going that extra mile; a genuine "can do", capable attitude. In fact, a first class (A1) service from the lead Estate Agency - not just in Falmouth but the Cornish Peninsula. As to personalities, perhaps the most telling comment that we can make is that you are too nice to be Estate Agents! We are sure, too, that there cant be many instances where Agents become regarded and trusted, as friends! It must be pleasing to you that the team work so exceedingly well together and we must also say that Jill's ability to keep track of everything and the guidance that she provides, to clients and staff, is exemplary. Thank You.Mr and Mrs Swindell

    • Seller Testimonial

      Trust worthy and supportive
      We would certainly use Heather and Lay again, both for selling and for letting given their knowledge of the local market. We would also have them as our number one contact if we were looking to buy a property and would recommend them to others. Heather and Lay have helped to dispel the negativity that often exists around their profession! Not only are they professional, knowledgeable, efficient and friendly, but also trust worthy and supportive. Very many thanks to Craig, David and the rest of the team at Heather and Lay Mrs Harper

    • Seller Testimonial

      The Professionals
      Excellent first rate company to do business with, the price John Lay recommended the house went on the market for was achieved. Great, I felt really cared about, not just another property on the books, they did everything possible to make the sales process as stress free as possible, especially for a first time seller. When you need the professionals, go to the professionals..Mrs M Mendes

    • Seller Testimonial

      An example for the profession
      I have found Heather and Lay to be brilliant while selling my flat. Approachable, organised, communicative and helpful! I couldn't ask for more. An example for the profession. Ms L Doney

    • Seller Testimonial

      Genuine and straight talking
      I instructed Heather and Lay as I had dealt with John Lay with previous house sales. John is a genuine, straight talking and caring person which made life so much easier when negotiating. Natalie was a star, professional, caring and kept me informed at every turn. Thank you

    • Seller Testimonial

      Sleep again at night
      Dave, We just wanted to say a huge thank you for being our estate agent and selling for us. I can sleep at night again!!! The wonderful letter you had printed in the packet earlier echoes our thoughts about you and the team at Heather and Lay. Our first meeting with John Lay immediately restored our hopes and confidence in the stressful business of house selling and we knew we had found the right team. Jill was always lovely especially during your holiday when the boundery issue popped up as was everyone we spoke to. THANK YOU again. The Ward family

    • Seller Testimonial

      Come to you first!
      Wish I had come to you first! Mrs J Moore

    Testimonials from Buyers

    • Buyer Testimonial

      Always Prompt and responsive
      Thank you for your professional and friendly advice during our purchase. It was very reassuring to kept informed at every stage with prompt responses and trust worthy guidance, we would recommend you to others and in fact we have !Mr and Mrs Greenaway

    • Buyer Testimonial

      Confidence and peace of mind
      You were excellent throughout the purchase of our new home. He kept us informed all the way along and even liaised with our agents to help progress the sale of our property to keep the purchase on track. He gave us confidence and peace of mind at a stressful time.

    • Buyer Testimonial

      Huge Thank You
      We'd like to say a huge thank you to Mark (and everyone) for all his help and advice, from start to finish. This is the second time we've brought with him and both times he has been wonderful. Thank you!Mr and Mrs A

    • Buyer Testimonial

      Best Experience!
      This was my best experience with an Estate Agent to date!

    • Buyer Testimonial

      A great firm to deal with
      Heather & Lay are a great firm to deal with. Helpful, understanding (sensitive to ones requirements) and reliable as well as totally professional at all times. I thoroughly recommend them to anyone looking for a property. Mr B

    • Buyer Testimonial

      Excellent
      Mark was excellent in handling the way the transaction developed, many thanks - he is a credit to your company. Also thanks to Jill, plus the manager, both were also very helpful.

    • Buyer Testimonial

      Well done and Thank you
      The whole process went extremely well. We were kept informed at all times, particularly when action was required to keep this moving. Well done and thank you for the moving in cardMr and Mrs Aldred

    • Buyer Testimonial

      We Finally Did it!
      Wow! We finally did it! So pleased. Thank you for all your help. I really appreciate all the effort you put in and the extra mile you went to help me. W Rebett

    • Buyer Testimonial

      An Asset to the Company
      All staff were great especially Jill and Dave was a diamond! Dave went the extra mile to make sure all went smoothly, he's an asset to the company and a cheeky chappy to boot!! Mrs S Burridge
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    Disclaimer

    The content on this Microsite has been uploaded by Heather & Lay, Falmouth. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Heather & Lay, Falmouth. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Heather & Lay, Falmouth. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Heather & Lay, Falmouth on +441326319767.