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About Us
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    Key Drummond
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    Since 1977 Key Drummond have been Selling and Letting properties in the Canford Cliffs, Branksome Park, Lilliput, Sandbanks, Whitecliff and Lower Parkstone areas.

    Established in 1977, as a family business, Key Drummond is still run by Managing Director Jamie Drummond. The company still holds true to its traditional trading principles of honesty, integrity, experience and personal attention, whether dealing with your search for that special property, or the sale of a main or second home. Key Drummond are keen to offer their clients the best marketing available, including investing in the most influential advances in technology, all with the aim of achieving the best possible results. The staff and their families at Key Drummond have all lived and worked locally for many years. This has provided them a wealth of local knowledge and experiences that they are keen to share with those aspiring to live in arguably one the most sought after coastal locations in the United Kingdom. Key Drummond are specialists in all matters relating to property and one of our dedicated sales and lettings specialists are always on hand to deal with your enquiries efficiently.

    At Key Drummond we pride ourselves on our personal attention to detail, our discretion in dealing with matters of property and our ability to be on hand whenever and wherever our assistance is called for. We are open seven days a week for general enquiries and we aim to answer all enquiries efficiently and professionally. So whether your enquiry is to buy, sell, rent or manage a property please feel free to contact us at any of our offices and one of our experienced staff will be on hand to assist you with you enquiry.

    113 Commercial Road, Ashley Cross, Poole, Dorset, BH14 OJD (Lettings/Sales) 01202 700888, lettings@keydrummond.com 

    Or you can find our properties on any of the major property portals:


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    Full Management Services


    Our Service Includes:

    Advice on rental values for your property.

    Safety Compliance.

    Finding suitable prospective tenants for you.

    Accompanied viewings at all times.

    * Processing Tenancy Applications, Carrying out Referencing & Credit Checks.

    * Drawing up Tenancy Agreements.

    Collecting the Deposit from the Tenant(s) and registering with the Tenancy Deposit Scheme.

    Preparing Inventories. (Third Party)

    Transferring all utilities into the Tenants names.

    Collecting rental payments on a monthly basis.

    Sending detailed statements.

    Inspection Reports.

    Dealing with Tradesmen.

    *Arranging for a Check out Report to be carried out at the end of the Tenancy. (Tenant's responsibility)

    Finding Replacement Tenants.

    We maintain a flexible attitude, and our business is structured to meet all clients' individual circumstances.

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    Tenant Find Service
    Non Managed - 'Letting Only'

    If you require Key Drummond Residential Lettings Limited to purely find you a prospective tenant. A Letting Fee equal to 60% of the 1st month's rent plus VAT is charged, subject to a minimum charge of £395.00 plus VAT. 

    This fee includes: Tenancy set-up (references & credit checks), Drawing up the Tenancy Agreement, & notifying the Utility Suppliers.

    The Landlord will be required to collect the rent each calendar month and manage the property themselves.

    A fee of £95.00 plus VAT will also be charged for the negotiating of a Tenancy Renewal, any Periodic Agreements and/or rent increases for existing tenants.

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    Guide for Landlords



    Council tax is the responsibility of the occupier. You should inform your local collection office that you are leaving the property. During vacant periods the charge reverts to the owner.


    It is most important that an Inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards, it will be impossible for the landlord to prove any loss, damage, or significant deterioration of the property or its contents. In order to provide a complete service to the landlord, we will, if requested, arrange for a third party to prepare an Inventory and Schedule of Condition, at a cost to be quoted depending on the size of the property.


    When the landlord is resident in the UK, it is entirely his responsibility to inform the Inland Revenue of Rental Income received, and to pay any tax due. However, where the landlord is resident outside the UK during a tenancy, under new rules effective from 6 April 1996, unless an exemption certificate is held, we as landlord's agents, are obliged to retain and forward to the Inland Revenue on a quarterly basis, an amount equal to the basic rate of income tax from rental received, less certain expenses. An application form for exemption from such deductions is available from this Agency, and further information may be obtained from the Inland Revenue.


    The following safety requirements are the responsibility of the owner (the landlord), and where we are to manage the property, they are also ours as agents. Therefore to protect all interests we ensure full compliance with the appropriate regulations, at the owner's expense.



    Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety within 12 months of being installed, and thereafter at least every 12 months by a registered Gas Safe registered engineer.


    The smoke and carbon monoxide alarm regulations are coming into force as from 1st October 2015 in England. The purpose of the regulations is to reduce the number of injuries or deaths from smoke or carbon monoxide poisoning in the residential rented sector.

    Duty to install alarms:

    · A smoke alarm is installed on each storey of the premises that are wholly or partly used as living accommodation.

    · A carbon monoxide alarm is installed in any room that is used wholly or partly as living accommodation and contains a solid fuel combustion appliance including boilers, gas fires, wood burners, open fires.

    · The smoke and carbon monoxide alarms are in proper working order at the start of any new tenancy.


    There is a duty to ensure that all gas appliances, flues and associated pipe work are maintained in a safe condition at all times.


    Full records must be kept for at least 2 years of the inspections of each appliance and flue, of any defects found and of any remedial action taken.


    A copy of the safety certificate issued by the engineer must be given to each new tenant before their tenancy commences, or to each existing tenant within 28 days of the check being carried out.


    There are several regulations relating to electrical installations, equipment and appliance safety, and these affect landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with a tenanted property there is currently no specific legal requirement for a qualified electrician to carry out an inspection and issue a safety certificate (as exists in the case of gas appliances), it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', or even of manslaughter is to arrange such an inspection and certificate.


    The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989, 1993 & 1996) provide that specified items supplied in the course of letting property must meet minimum fire resistant standards. The regulations apply to all upholstered furniture, and beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows, and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, bed clothes including duvets, loose covers for mattresses, pillowcases, curtains, carpets or sleeping bags. Therefore all relevant items as above must be checked for compliance, and non-compliant items removed from the premises. In practice, most (but not all) items which comply must have a suitable permanent label attached. Items purchased since 1.3.90 from a reputable supplier are also likely to comply.


    The General Product Safety Regulations 1994 specify that any product supplied in the course of a commercial activity must be safe. In the case of letting, this would include both the structure of the building and its contents. Recommended action is to check for obvious danger signs - leaning walls, broken glass, sharp edges etc., and also to leave operating manuals or other written instructions about high risk items, such as hot surfaces, electric lawnmowers, etc. for the tenant.


    We have found from experience that a good relationship with tenants is the key to a smooth-running tenancy. As Property Managers the relationship part is our job, but it is important that the tenants should feel comfortable in their temporary home, and that they are receiving value for their money. This is your job. Our policy of offering a service of quality and care therefore extends to our tenant applicants too, and we are pleased to recommend properties to rent which conform to certain minimum standards. Quality properties attract quality tenants.


    At the commencement of a tenancy the property must be in a clean condition, and at the end of each tenancy it is the tenant's responsibility to leave the property in a similar condition. Where they fail to do so, we will engage the service of a Cleaning Company and deduct the Invoice from the holding deposit.


    We recommend that you make use of the Post Office redirection service. Application forms are available at their counters, and the cost is minimal. It is not the tenant's responsibility to forward mail.


    It is helpful if you leave information for the tenant on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected


    You should provide one set of keys for each tenant and where the property is Managed our office will also require a set of keys for property inspections and access for tradesmen when required.

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    Tenants Fees and Charges

    Terms and Conditions/Rental Charges:

    Pre Tenancy Fees - ALL our fees are subject to VAT:

    - £360.00 including VAT Admin Fees for 1 Adult.

    - £420.00 including VAT Admin Fees for 2 Adults. 

    - £60.00 (per person over the age of 18 or any guarantor) referencing fees.

    Please note: These fees are non-refundable should the tenant(s) decide not to proceed with the let or if unsatisfactory references are obtained.

    Photographic identification is needed for ALL parties over the age of 18 who will be residing in the property. Also proof of residency at the current address is required. This can be a utility bill/council tax bill from within the last 3 months.

    Once satisfactory references are obtained, you will receive an invoice detailing all outstanding money due to Key Drummond prior to moving in. We require cleared funds 3 days prior to the tenancy start date.

    Please note we no longer accept credit cards, we do accept Cash, Debit Cards, Bank transfer.

    Charges during your tenancy:

    · £60.00 for any renewal of the original tenancy agreement. (To be paid upon signing of the renewal document.)

    · £40.00 for any Periodic Tenancy Renewal.

    · £25.00 for any Over-Payment to be returned to you.

    · £30.00 for any cancelled Pre-Booked Management visits made to the property.

    · £108.00 to perform a check out on the property once you have vacated.

    Terms and Conditions:

    · Deposit - Your deposit will be protected by the Tenancy Deposit Scheme. (www.tds.gb.com) You will be advised of your reference number and confirmation of registration within 14 days of the tenancy start date.

    · Inventory - Upon moving in to the property you will be given an Inventory Report. We would advise that you look through this document thoroughly, make any necessary changes and submit to us within 7 days. If you don't return the inventory with any amendments within the 7 days specified, it will be taken that you agree to the full content of the Inventory.

    · Utilities - You are responsible for the full payment of all utilities associated with the property unless otherwise stated.

    · Insurance - You are advised to insure all your own possessions with contents insurance, prior to commencement of the tenancy. - Any tenants wishing to ignore this advice, do so at their own risk.

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Meet the Team!
  • Team Member

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    Denise Rowell - Accounts Manager
  • Team Member

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    Carly Siden - Property/Maintenance Manager
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    Testimonials from Landlords

    • Landlord Testimonial

      Dear Giles, Thanks for today- you have been outstandingly helpful. Sue
    • Landlord Testimonial

      I hope our paths will cross again.
      Hi Giles, I hope things are going well for you. I was at Broomrigg last weekend and was very pleased with the way it had been vacated. I have had an offer on the flat but it is too low and Danny is negotiating on my behalf. Thank you for introducing him to me and for looking after my letting needs all these years. I hope our paths will cross again. Kind regards, Marilyn
    • Landlord Testimonial

      Dear Giles, Thank you for all your help in letting our property and making the process so simple and easy, your staff have been very helpful and you have a great team of people, here's looking forward to a long lasting relationship.

      Best Regards Graham. 

    Testimonials from Tenants

    • Tenant Testimonial

      Professional, highly efficient + friendly service.
      Dear Harry, Thank you for confirming the rental of property at 5 Ribbonwood Hills. I greatly appreciate your professional, highly efficient and friendly service. If you require any further information just let me know. Best regards, Dalia Elfaki
    • Tenant Testimonial

      Dear Giles & Harry,

      Thank you so much for all your help you are saviours, after our last property falling through with another Agent you managed to find us exactly what we were looking for and got us moved into the property in super quick time, we will be recommending you to all our friends, thanks again.

      Sarah and Ben

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    The content on this Microsite has been uploaded by Key Drummond, Ashley Cross, Poole. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Key Drummond, Ashley Cross, Poole. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Key Drummond, Ashley Cross, Poole. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.