Lancaster Samms, York

Having just completed on the sale of our house, we cannot recommend the services of Lancaster Samms enough. Neil has been our trusty guide, ready with information, advice if required, reassurance and a friendly voice along the way. He found us a steady stream of viewers, connecting us with our buyers in less than three weeks. This was a feat in itself, as the prospective purchaser was residing overseas, and there were many emails exchanged between Neil and the buyers - who subsequently told us quite spontaneously that Neil was different from most agents, in a most positive way. Not only did Neil oversea a trouble free sale, but he has found us a lovely off plan house for our retirement in a desirable location. Neil cares about people and houses in a way we haven't encountered before, and it has been a pleasure doing business with him. Mr and Mrs Haley, Huntington

Mr & Mrs Haley

May 2026

"We would very highly recommend anyone considering selling their property to use Lancaster Samms. From start to finish Elkie kept us informed. Ours was a long and difficult move as we were also building a new home. This is our fourth move and Elkie went above and beyond to help push the sale forward. She would often communicate out of hours and on her days off - you don't get service like this very often these days! True professionals, thank you Lancaster Samms". Mr and Mrs Redshaw, Stillingfleet

Mr & Mrs Redshaw

May 2026

"We just wanted to say thank you for all of your help during our purchase. The service you and your team have offered has been incomparable. Your efficient, consistent communication has relieved a lot of stress from us at a very busy time in our lives; running a business, having a baby and buying a house is not the easiest! Not to mention how hospitable and approachable you have been during this process, nothing has been too much trouble and we really appreciate that. We will certainly recommend Lancaster Samms in future, and wish you all the best." Mr Bentnick and Miss Pickard, York.

Mr Bentnick & Miss Pickard

May 2026

"Neil, you truly are unique amongst Estate Agents - you actually worked very hard for your fee. Not to mention your unfailing pleasant manner and dedication to achieving a sale. We are extremely grateful for all your hard work, it has been a pleasure knowing you." Mr and Mrs Genner, York

Mr & Mrs Genner

May 2026

Thank you to you and the team at Lancaster Samms for all your help with our move. We were recommended to you by a friend who had spoken with you over the phone when she was interested in purchasing one of your listed properties. She was very impressed with your friendly and helpful manner and suggested I come to you for the sale of my own home.I have never had such a quick and easy move. I felt totally supported by you every step of the way and I would have no hesitation in recommending you to anyone considering a move. Ms Davy, Kelfield

Ms Davy

May 2026

We would like to thank you both for the manner in which you have conducted the sale of our home and to assure you we will, wherever possible, be making sure that the name of Lancaster Samms is the first in people's minds when they are considering a house move. From the first initial appointment to take instructions; through opportunities to input on the photographs, brochure and website details, the accompanied viewings, through to the eventual sale we never doubted we were in the best hands. We were particularly grateful that you took the time to eliminate, at an early stage, those for whom our property was unsuitable and only send those with true interest. An invaluable resource for us was that you never failed to provide an update, on each and every one, within 24 hours ensuring that we were as informed as possible regarding each of the viewings. We are sure that everyone who passes through your company will be given the same professional, courteous, friendly, accomplished and exquisite to detail service that we enjoyed and that the name of Lancaster Samms will very soon be one of the leading Agencies in York. Mr J Bird and Mrs C Chadwick, Hopgrove Lane.

Mr J Bird & Mrs C Chadwick

May 2026

"The service we received selling our house with Lancaster Samms was excellent and in a different league to anyone we've dealt with before. From the first contact, nothing was too much trouble and the service was friendly, proactive and flawless. As we were selling our home remotely and living in another town we expected some challenges, but Lancaster Samms handled absolutely everything effortlessly. A first rate service." Mr and Mrs Hall, Solihull

Mr & Mrs Hall

May 2026

"You handled matters from the start and we had every confidence in your recommendations and expert guidance. The first time I called the office Elkie said "we aren't trying to take over the world, we take on a small number of houses and try to do everything well". What an understatement! You have been so readily available, communicated often and your optimism, friendliness and positivity has been amazing. Thank you!" Mr and Mrs N Ridley

Mr & Mrs N Ridley

May 2026

"This should have been a very difficult process for us as it was the sale of my mother's house, and the closing of her estate. However, we received an exceptional level of service from Elkie, who dealt with us kindly and sensitively from beginning to end. We were really touched by how personal the service was. Elkie constantly went above and beyond to make sure we were looked after - even bringing us muffins to keep us going while we cleared out the house!! We were delighted with the photos and the brochure produced for the house - they were beautifully done to a very high standard, and I'm sure contributed to the quick sale of the house. Thank you so much - your attention to detail, speed and efficiency, and all the personal touches, are deeply appreciated." Mrs Cook, Rawcliffe

Mrs Cook

May 2026

I would like to thank Lancaster Samms for all their help in my move recently, James who was particularly helpful in his efforts to make the move go smoothly. They say biggest is best I would like to disagree, you get personal attention from this estate agent who are not the largest one in York but definitely the best. Mr & Mrs Norman, Wheldrake

Mr & Mrs Norman

May 2026

"I can't thank Lancaster Samms enough, most especially Elkie for helping us in our home move. Every phone call was answered or promptly returned and every question answered truthfully. A move that was dragging on for us was brought swiftly to a perfect end. I would recommend Lancaster Samms as being a first class estate agent." Mr and Mrs Boyes, Huntington

Mr & Mrs Boyes

May 2026

"Having moved house several times in my life I can safely say that the sale of my Mother`s house by Lancaster Samms was streets, no motorways ahead of any other estate agents I have encountered!! From the very first meeting with Neil Samms I knew we were in safe hands and so it proved to be. The communication lines were excellent, the sale was completed with the minimum of fuss and he put us in touch with a very good solicitor as we live away from York. Neil has arranged items to be cleared from the house and some other items to be picked up in my absence. Going the extra mile is an often-used term and sadly many companies do not. Lancaster Samms have gone much further than that and have offered, and given, outstanding service. Very many thanks" Mr S Crawshaw, Heworth

Mr S Crawshaw

May 2026

When we decided to sell our property, Lancaster Samms were the first port of call, and that was 100% the right decision. The whole process, from instruction to photography, marketing through to completion, was unquestionably professional. You are more than your average estate agent. You provide personal service and are passionate about what you do, and ensure that the process is as stress-free as possible. Elkie was exceptionally helpful throughout the sale of our property and kept us fully updated at all times, she is responsive and proactive in making things happen. I cannot recommend you highly enough. Anyone wanting to sell in York shouldn't settle for second best opt for the 5 Star Estate Agent! Mr and Mrs Fagg

Mr & Mrs Fagg

May 2026

"I've moved house 11 times in my life so I've dealt with my share of estate agents. Lancaster Samms are the best I've ever dealt with." Mr and Mrs Fawcett, Escrick

Mr & Mrs Fawcett

May 2026

Lancaster Samms are in my opinion the best Agents I have ever dealt with. Neil is professional, polite and his attention to detail is what makes him stand out. Throughout the house selling process he was always there to answer all the buyers questions and was unflappable. The sale was quickly achieved and at a good price. Simply the best. Many thanks. Mr D Elliot

Mr D Elliot

May 2026

A good estate agent is like gold dust - rare, hard to find but extremely valuable. Lancaster Samms are pure gold. Professional, timely, proactive, trustworthy and a million miles apart from your 'typical' estate agents. I would absolutely use them again. Special mention to Elkie, our closer, who is the Ray Donovan of the York real estate community i.e. a professional fixer. I imagine a significant number of conveyancing transactions have completed only because of her expertise in helping sellers (and buyers) navigate an often frustrating process. Mr M Peacock

Mr M Peacock

May 2026

Having worked with a number of estate agents over the years, we consider Lancaster Samms the gold standard. We bought a house with Elkie, who was extraordinarily dedicated, efficient and reliable throughout. We had an extremely difficult sale on our side and the chain was in danger of collapse more than once, but it was Elkie's care and attention that held everything together for us and for her clients.We are eternally grateful and would never go anywhere else now! Miss F Engineer

Miss F Engineer

May 2026

I was extremely impressed with Jo's approach to selling my property. She showed a thorough knowledge of her subject - asking the right questions to provide in depth and useful feedback. She kept in close contact - I never felt 'out of the loop' and best of all she sold the property!!! Well done, and thank you very much. Mrs Kennedy, York

Mrs Kennedy

May 2026

"Lancaster Samms assisted us with the sale of my late mother's property in York in 2018. From the very first contact I was impressed with the friendly and professional service, and at all times felt like a valued client. Initially dealing with James and then Elkie, the team provided a seamless service throughout, kept us informed of progress and gave us excellent advice at key stages; and as a result we were able to secure a timely sale. Due to the circumstances this was an emotional journey for the family and we were equally supported on a personal level, by Elkie in particular, which helped ease the heartbreak of losing a much-loved family home. I cannot recommend Lancaster Samms highly enough." Mrs Dawson, York

Mrs Dawson

May 2026

"From the first moment of stepping into the Lancaster Samms offices it was a real pleasure working with such a professional team - initially Elke then Neil and thereafter James who looked after our purchase. Dealing with Lancaster Samms was a calm but efficient experience, their honesty and integrity made them stand out from so many other "High Street" estate agents - Lancaster Samms felt like the "John Lewis" of estate agents. Not only did the team make us feel like valued customers, they also acted in the best interests of the sellers to attain a price in excess of the asking price. I would also recommend using their advice when selecting a solicitor as the company they found us were excellent. Overall this was calm, efficient and trusting experience (not something you always expect from estate agents!). If we should ever have a need - we will be back!" Mr and Mrs Chapman, York

Mr & Mrs Chapman

May 2026

Throughly professional, an excellent understanding of the local market, the needs of the seller and buyer. Highly recommended.

R Prime

December 2025

Neil was instrumental in both the sale of our property and the purchase of our next home. He provided exceptional help and support at every step of the process. We cannot recommend Lancaster Samms highly enough. Their communication, marketing, and overall support were flawless. Thank you so much for everything!

A Yates-Housley

September 2024

We recently purchased a house through Lancaster Samms and we can’t thank Elkie enough for her hard work and dedication in getting our sale across the line. I’m sure this wasn’t the most straightforward chain; it definitely came with plenty of hiccups - each one dealt with calm, care, patience an determination. We’ve experienced estate agents who do little to manage problems and issues in the sales progression process, but Elkie is completely solution focused.

V Mulroney

December 2025

Could not rate the experience I had with Lancaster Samms highly enough. Amy was unbelievably helpful and would always go the extra mile to help me out through what was a stressful experience at times. I’ll definitely be using Lancaster Samms in the future and will highly recommend them to everyone.

H Cartledge

November 2025