Lillicrap Chilcott, Truro

"We were impressed by your service throughout, from Mr Lillicrap's initial visit to Keith Redfern's concluded negotiations - not forgetting Guy Morse's draft particulars (you found our buyer before they were printed) and excellent photos. Many thanks (another) satisfied customer!"

"Thanks again Jack for all you put into the sale, we certainly appreciated your honesty, efficiency and determination to see it through, I'm not sure any other agent would have given so much support!"

"You got us a good price, dealt with things professionally. Jack was especially easy to work with and everything we could ask for."

"Having used Lillicrap Chilcott for many years I was delighted to once again achieve the full asking price having factored the fees into the asking price. Jack who was dealing with the sale handled all the queries very professionally and regularly kept in touch and made the whole sale a pleasure. At the same time I completed a sale of my late aunties house as sole executor in the St Austell area and I was convinced and talked into using a local agent having had three valuations as I always do. The fees were lower and so was the end sale price, by over 11%. I was only contacted by the agent when they wanted to lower the price and I felt they were working for the purchaser, never again. Thank you again for a first class best value service in Cornwall."

"I would like to place on record my thanks to Andrew Chilcott, whose marketing strategy led to such a successful outcome, and to all the staff who participated in one way or another. You managed to find the ideal purchasers."

"Janice was excellent from start to finish - communicating well and keeping us up to date/advising throughout the process."

"We are more than satisfied, everything has gone well. You actually found us more than one buyer, we can't fault the company's efforts"

"The quality of the sales particulars left nothing to be desired. Every photograph was optimized for the best effect and the text accurate."

"Three agents attempted to sell our property prior to Lillicrap Chilcott - I only wish I had instructed Lillicrap Chilcott first rather than wasting 16 months with others."

"Andrew has been meticulous, absolutely fantastic throughout the whole process. We're very, very pleased."

"Mark, what can I say about you and your team's handling in this sale apart from it has been amazing from start to finish, so professional with hand held advice along the way and great communications which is so important. If we come back this way again we would have no doubt who to contact."

"Everybody was completely dedicated to doing their best for us, most courteous and helpful. We were kept fully aware throughout the whole process, which was very important to us as it hasn't been something we have experienced when dealing with other agents."

"We would like to put on record our appreciation for the team and for all of the hard work to find us a buyer. Please pass on our appreciation to all concerned. We would describe the service provided throughout as excellent."

"I gave the responsibility for selling my house to Andrew Chilcott and his team. The word 'team' is the important bit and the basis of my praise for all that followed. They all did a cracking good job. Perhaps most importantly, I felt that they had enough staff to ensure that any enquiry would not go unanswered or a response delayed. Part way through the selling process and before the eventual buyer hove into sight, I moved and although I now live thousands of miles away from Truro, I was constantly up dated on how things were evolving. This more than anything contributed to this positive review. In other words, Lillicrap Chilcott worked professionally and were rewarded with success."

"We were particularly impressed with the sales team. In this difficult market we definitely had our ups and downs, but the team never lost interest in getting the house sold and seeing things through to exchange. We would definitely recommend your service and would be more than happy to use you again."

"I decided to ask Lillicrap Chilcott to act for me based on buying my own home from you and it was a wise decision. It has been a pleasure doing business with you, from initial valuation with a realistic asking price, to the large number of potential buyers that you managed to get through the front door."

"Peter Lightfoot is probably the best negotiator I've ever met. Our sale would not have materialized without his considerable expertise. Even our buyer was singing his praises!"

"We were so pleased with the result, you achieved far more than we had ever hoped. Your communication was first class, we really can't speak highly enough of the company."

"We were fortunate to deal with Mark Bracey. He could not have been more helpful with a friendly and yet very professional manner. I would definitely recommend Lillicrap Chilcott."

"We cannot thank Janice enough for all the hard work, support and the excellent service she gave us during this "Journey" to sell our house. We would not hesitate to recommend you to anybody we know."

"I thought your service was very good, I can't think of anything that you can improve on. We felt very supported and were regularly informed about progress. Difficulties, when they arose, were handed professionally and courteously and telephone messages were always replied to, usually very speedily. We were extremely happy with the service given by Lillicrap Chilcott."

"Lillicrap Chilcott are the most professional and proactive estate agents in Cornwall. We have dealt with them for over 15 years, and they have always achieved the desired results for us. They have just sold our latest house in Carbis Bay, and the sale went as smoothly and swiftly as we could possibly expect. When there were any minor delays or hiccups, they immediately made up for lost time by contacting the relevant parties and ensuring that the situation was resolved as soon as possible. They are a credit to their industry, which does not always have the best reputations!"

"They are all absolutely brilliant. It's the personal attention, the knowledge of the market and the constant contact that's just so good"

"Jack Greenwood has been pro-active, kept us informed at all times and been a delight to talk too! A real asset to your company!! Thank you to all for your advice, always a pleasure to do business with you."

"The sale of my house was a long drawn-out affair due to a number of reasons outside of Lillicrap Chilcott's control but at all times the team there handled my sale professionally and expertly. I always felt that I could rely on their advice on the best way to proceed as problems occurred. Most importantly, I felt that someone was looking after my interests even when my main contact was on leave or otherwise engaged. All round good service."

"Never have we been assisted, advised or supported so much during what is a stressful time than during our sale with Lillicrap Chilcott. Tom was always available for updates and we felt supported through the whole process. Glenn McFadzean was also very professional and reassuring. Wish other estate agents would learn from your model."

"Compared to my first agent, Lillicrap Chilcott handled everything very professionally. The finer points and details of my property were truthfully and clearly emphasized."

"Peter was extremely professional, he kept us well informed and up to speed as the purchase progressed, excellent service by him."

"You've been absolutely fantastic, Dominic in particular. You provided fantastic service, above and beyond what you would expect from any estate agency. We would thoroughly recommend Lillicrap Chilcott to anyone."

"We asked Tom Powell at Lillicrap Chilcott to sell our flat because he made a big effort to sell one for us a few years ago, he was equally excellent this time. Tom secured a buyer in a short space of time and negotiated a good price for us, liaising regularly with our solicitor and ourselves, especially when questions were raised by the buyers, until we were able to exchange and complete contracts. We would only ever instruct Tom for future sales as he is personally a joy to deal with."

"We were extremely pleased with the amount of interest you generated within the first few weeks of taking the property on. You certainly produced far more viewings than the previous agents."

"We have been absolutely delighted with what you have done and how you have supported us. You worked extremely hard and looked after us exceedingly well and I just wish we had come to you first instead of wasting the summer with another estate agent when all they wanted us to do was to keep dropping the price"

"We were selling our house with LC. It had been on the market previously some years ago with another agent and attracted many viewings but no sale. It appeared on BBC Escape to the Country, again many viewings but still no sale. We decided to rent it out, for reasons not appropriate on here. After 7 years of it being rented out there was a lot to be done to make it suitable to put on the market, a daunting task ahead we feared, so we now needed someone who would guide us honestly through what could have been a really difficult and traumatic time. We wanted someone who could advise us with their knowledge and expertise, someone who knows what to repair, replace, and what would be a fair price. LC came up as the most highly recommended from many friends who have bought and sold with them over the years. From that first phone call at the onset of our communications with Dominic and the team at LC we have had the uppermost professional support, advice and such courteous manners. We were kept informed at every stage of viewings. We were updated regularly, treated with honesty, respect, integrity and openness which we value highly. There was never an occasion where we did not feel we couldn't pick up the phone to ask any question and even though some of our ideas or questions may seem trivial to some to the team at LC they were always answered efficiently and promptly. We were called back when we left messages, our emails were answered promptly, there were no delays excuses or surprises, we got exactly what we wanted, what was promised, and that was a sale on our house, and in a very short time frame. The advertising was excellent. They have ideas of who may be interested in this type of property and we feel that worked really well for us to achieve our outcomes. We could not have chosen a more suitable agent. This company is unique in its attitude, it doesn't offer false hope, like putting a higher price on to then drop a few thousand pounds to attract its buyers. It's very straightforward upfront truthfulness. It gives you a very personal service and guides you every step of the way. We will certainly be using this fabulous company again and will highly recommend them to our colleagues, family and friends."

"We were most impressed that it didn't seem to matter if the person we were dealing with was in the office or not when we called because everyone else always knew exactly what was going on and there was a great feeling of working together as a team"

"Very professional staff. Very helpful, even out of hours. Always kept us updated, really felt that you were working hard on our behalf. Would not hesitate in using your services again or giving a recommendation."

"I have no hesitation in recommending you to anyone and will continue to do so in the future. Thank you to all the staff who exhibited professionalism and great sensitivity."

"This is the second property I have sold with Lillicrap Chilcott. In my mind, there would not be any other agent I would consider when navigating through such an involved and stressful process. From the outset, I was reassured by Dominic Skerry and his team that the sale of my property could be organised efficiently and with their second-to-none expertise in marketing. No detail was omitted and their excellent marketing strategy careful and meticulously explained. From the moment the property details went 'live', I was informed regularly on viewings about to take place and the follow-up telephone call shortly after the viewing to explain how the appointment went, with subsequent advice about the reaction of the people who had just viewed. I was regularly updated by Dominic Skerry and his team about progress, once an offer had been made in the relatively short time of 3 weeks, since the property was placed on the market. Subsequent liaison between myself, respective solicitors and other associated agencies by Dominic and his team was invaluable in reaching a satisfactory outcome. Dominic and his team were always accessible during and out of office hours. This was a major factor in moving the process forward as smoothly and quickly as possible. Dominic and his team must be congratulated on their professionalism, efficiency, courtesy and kindness. In my mind, I would wholeheartedly recommend this firm. This is an estate agent with a difference and a cut above all others that I have used in the past. Thank you, Dominic and the team. Using Lillicrap Chilcott is a no-brainer in my mind."

" We are certainly very happy with the way you have handled things. You produced far more viewings than the previous agents. Janice was on the ball, without being too pushy and followed everything through from start to finish."

"You can hardly improve on the excellent service I was given. I was always kept informed, and Vicki even sent someone personally to check that I was all right when the telephone links went down, which was a very personal reassurance for me, and very much appreciated. I have no family members near.

"My thanks to Mark Bracey for his determination and tenacity to see through a difficult sale. Always professional, optimistic and tactful. Although we never actually met, we felt he became a friend. He deserves a generous rise and commission! It was a pleasure to deal with Lillicrap Chilcott from beginning to end."

Both Mark and Peter were wonderful, the information and feedback I received was just incredible. The service was all that I could have hoped for."

"My dealings with Lillicrap Chilcott span a ten year period during which I have both bought and sold properties using them. They have the three most important attributes I look for in an estate agent - they are very knowledgeable about their market, they are very competent, and they put in considerable time and effort to secure a successful outcome. As a bonus, they are also very nice people to deal with."

"We would like to thank the whole team at Lillicrap Chilcott for their efficiency and high level of professionalism in selling our house so quickly. We felt everyone did their utmost to inform potential buyers, manage and carry out viewings to achieve a most satisfactory conclusion for us."

"We were extremely pleased with the amount of interest you generated within the first few weeks of taking the property on. You certainly produced far more viewings than the previous agents."

"A very professional service, calm and knowledgeable staff. Great communicators we were not left wondering what was happening! Hand held all the way through and advice in a courteous manner. Can't speak highly enough and would not hesitate to use you again. Many Thanks"

"It's been a real pleasure dealing with a company where everyone works as a team and I cannot understand why more companies don't make the same effort. We have been delighted with the service - it's been absolutely brilliant."

"Absolutely, completely happy with the service we received, couldn't have expected any more. Ian Lillicrap's pricing was exactly right!"

"In today's property market you need first class service, a dedicated team and innovative thinking. That's Lillicrap Chilcott. Simply the best!"

"From start to finish a very professional service. The final weeks/months with tricky buyers were handled exceptionally well - we believe with another agent the sale would have fallen apart."

"Many thanks to the team and in particular Janice who is very helpful and pleasant to deal with. Ben and all the rest of the staff I dealt with were all polite, professional and helpful."

"We always recommend your firm when people talk about selling. Eventually we will downsize from the sprawling range of granite that we live in and it will be your firm that we turn to first."

"Having dealt with a good number of estate agents in the region over the past 18 months, we would like to congratulate you on your service. You listened to our requirements and we felt supported throughout the buying process"

"I would like to say how helpful and friendly Vicki and Dominic were. Even though not acting for us Vicki worked just as hard for us as the vendors, very impressive! A big thank you."

"You have kept us informed and championed our interests at all times for which we are grateful. We will have no hesitation in recommending Lillicrap Chilcott to anyone thinking of moving home in the future."

"May I say how charming it was to be shown around by such a professional gentleman. Rodney obviously had the background and knowledge to show the property and any I suspect, to achieve its optimum results. It is rare to find the qualities Rodney presents these days!"

"Mark Bracey merits special commendation for service above and beyond the call of duty. Without his continued support and enthusiasm, as well as his unfailing patience, we would have never completed the purchase."

"Lillicrap Chilcott have been wonderful and I would never go anywhere else. I have great faith in everything the company has done and everybody has been marvellous"

"We dealt with quite a few members of the team and they all kept us in the picture, I don't have anything negative to say at all. They were all very good."

"I found your service very professional and would struggle to suggest ways you could improve it. Many thanks to a top firm!"

"Janice helped find our dream house in a very professional way. She always knew the properties we viewed and was able to answer our questions."

"Peter Lightfoot guided us through the houses, keeping us informed and offering advice. He was professional at all times making our experience a positive venture."

"Jack Greenwood was a delight to work with!! Informative, honest, reliable and pro-active. What more can one say."

"Overall excellent service by all agents especially Jack Greenwood. Very committed from start to completion, always there to help. Brilliant service. Thank you very much, couldn't have done it without him."

"Lillicrap Chilcott proved to be exceptional in the purchase of a property. Jack Greenwood managed the sale and was extremely helpful and responsive throughout the purchase process which proceeded, as a consequence, very smoothly. I highly recommend this company and Jack in particular."

"Mark Bracey merits special commendation for service above and beyond the call of duty. Without his continued support and enthusiasm, as well as his unfailing patience, we would have never completed the purchase."

"Peter was extremely professional, he kept us well informed and up to speed as the purchase progressed, excellent service by him."

"Special thanks to Jack Greenwood who worked so hard and kept us informed, trying to move things on and keeping communication flowing between all parties. He was very helpful, your company should be proud of him!"

"High quality newspaper advertisements and a first class brand image."

"Glenn McFadzean dealt directly with myself on the purchase of my new home. I found Glenn to be very friendly, efficient and professional throughout the whole process."

"From our initial enquires to final completion the service from Mark Bracey and Janice was superb. At no time were we left wondering!"

"Tom Powell was consistently helpful and responsive during the purchase of our property. During the search for something suitable he was also quick to inform me of relevant properties coming onto the market which he felt might be of interest which was helpful."

"So you want to know what I think of your service - Remain the same, don't grow old, never have a day off and never leave the office except on business!"

"Your staff were very helpful and reassuring in what was a very difficult time for us. Thank you to all."

"We have been very pleased at having received such an efficient and professional service."

"In today's property market you need first class service, a dedicated team and innovative thinking. That's Lillicrap Chilcott. Simply the best!"

"A very professional service with calm and knowledgeable staff and great communicators, we were not left wondering what was happening! Hand held all the way through and advice in a courteous manner. Can't speak highly enough and would not hesitate to use you again. Many Thanks."

"There isn't anything I think that could be improved. Excellent service from all at Truro office, especially Peter. Most informative on all matters"

"Barry was, by far, our favourite agent. He understood what we were looking for and immediately alerted us to potential opportunities. We were never rushed at viewings and the viewings were arranged effortlessly to meet our tight time schedules. We would highly recommend Lillicrap Chilcott and Barry, in particular, without any hesitation."

"We dealt exclusively with Barry Fry. His service to us, through a slightly complicated purchase, was perfect. Without Barry, this sale could well have fallen through."

"You provided a very professional service, the best in the county!"

"I have been very impressed by your service, help, support and advice."

"We had excellent service from you, speedy and polite. Many thanks also for the gift, we are very touched by such thoughtfulness, it means a great deal."

"I have just bought my new family home from Lillicrap Chilcott. The service I received was exemplary, they took all the stress out of the transaction and I could not be happier! Hopefully I will not be buying a house in the near future but if I did I would definitely use them again and will be selling mine with them in due course!"

"Outstanding service that puts others to shame. Would not hesitate to recommend to friends, thank you."

"We have been lucky enough to have several dealings with this company, and would highly recommend them. Jack Greenwood has been continually helpful and hard working in finding us the right houses."

"Dealt with Lillicrap Chilcott as a buyer. Weekend viewing appointments were very helpful. Helped identify suitable properties for us as they were coming onto the market. They worked hard to minimise delays. We mostly dealt with Janice who was very professional and courteous, keeping us up to date throughout the process. Thank you."

"Very happy and very impressed with the excellent communication throughout. In all my previous dealing with estate agents I have never met anyone as professional as yourselves."

"The helpfulness, friendliness and patience that Glenn has shown with my house search over the past 6 years has been outstanding. There would not be anything for me to suggest to improve your service and I would definitely recommend Lillicrap Chilcott to other potential sellers/buyers."

"At all times they were professional and patient. The transaction would not have completed without their valuable contribution."

"We were very pleased, with Peter Lightfoot in particular who was diplomatic, charming whilst firm, and we felt he really pulled out all the stops for us."

"Thanks to you and the team for all your help. It has felt pretty effortless from this end."

"Excellent service and communication all the way from Janice, and in her absence excellent response from her colleagues, an all-round team effort. Thanks to all especially Janice for her total professionalism."

"We were very pleased with the service of your company, very unusual and not something we have experienced when dealing with estate agents in the past."

"Janice helped find our dream house in a very professional way. She always knew the properties we viewed and was able to answer our questions."

"I am an extremely satisfied customer, I felt valued and treated with care and respect by staff."

"Thank you for the very professional approach that you took with regard to our purchase. It was very refreshing to have such a personal service contrary to other experiences we have had with other estate agents. Nothing was too much trouble."

"Very happy and very impressed with the excellent communication throughout. In all my previous dealing with estate agents I have never met anyone as professional as yourselves."