We’ve come a long way since director Raffaele Russo started letting and managing properties from his Loughborough University bedroom! Always a creative and entrepreneurial spirit, Raffaele opened our first office in 2008 with great ambitions for the business.
Since then, we’ve grown significantly; we now employ over 20 members of staff and manage over 700 properties across 3 different cities: Loughborough, Lincoln and Hull.
We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch, wherever they are in the UK!
Our properties are not the only thing we are proud of; we place a great emphasis in our customer service and making sure our tenants feel truly at home, wherever they are in the UK. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow.
We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights, and is well suited to taking us higher!
Over the next 10 years, our ambition is to establish loc8me as a major player in every significant university city.
Why we are different.
We take great pride in the services we offer, to both students and landlords, as well as our expertise in each of our serviced areas. Crucially, we vow never to stagnate and always look for feedback and ways to improve.
Additionally, our fresh approach to marketing and advertising ensures we remain relevant and ahead of the trend; you may have seen some of our Lego Men in national headlines!
Sometimes, we may not perform as you expected we should. Trust us, it’s never done on purpose, but we vow that if haven’t lived up to your expectations, we will do everything in our power to make sure you leave happy and that we learn from the experience in the future.
If you do have an issue you would like to talk to us about, our formal procedure is that you put your complaint in writing and send it to us via email at (email@example.com) marked for the attention of Emma White or Raffaele Russo. We would get back to you within 5 working days.
But, we trust it won’t ever get this far. We are only a phone call away and our door is always open for a chat before any problems get to a point where you feel you have to formally write to us. We love feedback, and always want to learn!
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