Lock & Key Independent Estate Agents, Melksham

Nigel and his team at Lock & Key have been brilliant! We have found them to be highly motivated, extremely efficient and very supportive. We are in no doubt as to how hard they have worked to sell our house so quickly and help us purchase our dream home and would certainly recommend them to others. Elaine and David Cade, Daisy Close, Melksham

Dear Julie We were absolutely delighted with the way you handled the sale of our house and all the attention and care we received from start to finish. Achieving the full asking price was the icing on the cake! We thoroughly recommend Lock & Key. Mr & Mrs Paget, Berryfield Park, Melksham.

Lock & Key have impressed us from the very first moment we walked into their office. As the letting agent managers of our property, they have endeavoured to provide the best service possible. We have been completely satisfied with their work ethos, continuous professionalism and high standard of customer service, which makes us very content and willing to recommend them to any potential client of the future. My wife and I can and have relied on Lock & Key to mange our property exactly as we expected, and in addition, on many occasions they have added their personal touch and cared for our property as if it was their own. This is a quality you will not find easily in an agency and makes Lock & Key a cut above the rest. Kind regardsAntony Betts, Britannia Close, Melksham

Having had dealings with estate agents numerous times in the past we would like to share our thoughts about Lock and Key in Melksham. My partner and I made the decision to buy a house together and therefore wanted to sell our respective properties. We found a house we loved which was being sold by Lock and Key estate agents. From our very first dealing as a prospective buyer we found the staff at Lock and Key to be efficient, friendly and always prepared to go that little bit extra.My partners' property was in Westbury and already for sale with a local agent, viewings were sparse and feedback had to be chased. She was also tied in for 3 months. Because of the excellent service we had already experienced with Lock and Key I invited them to value my house. I had previously had two other estate agents around and was pleased to find Lock and Key had no tie-in but Nigel impressed me in particular with the way he operated so duly instructed them to sell my property in Melksham. Within a day viewings had been arranged even though the photographs had yet to be taken. After each viewing feedback was prompt and honest. The property sold within two months and i was relieved to find that even post sale, Lock and Key maintained close contact liaising with all parties, nothing was too much trouble. We would thoroughly recommend this local estate agent and would like to take this opportunity in thanking all the staff for their help during this potentially stressful time. Bryan Taylor and Catherine Gilbert, Sweetbriar Road, Melksham.

'Lock & Key offer a personal service which is second to none. From the start of the selling process, their team take care of every aspect to the final detail. I was secure in the knowledge that should I need assistance, they were always able to help'. Linda Williams, Beanacre Road, Melksham

I would just like to say how professional you have both been in introducing me to the landlord world. Your help has been invaluable and your contacts have always been excellent. Thank you again and I hope we can maintain a successful partnership for the coming years. Kind regards Laurence Bailey, Wellesley Close, Melksham

I would like to thank Nigel for finding our perfect family home; you were very helpful in making sure that all our expectations were met. The lock and key team, were always professional in dealing with all enquires and making sure that both me and my wife were made aware of all proceedings related to the sale and purchase. We are both very grateful for everything that the lock and key team have done for us and we will definitely be recommending them to others. Nigel quoted 'Our house would sell in 2 weeks' he was spot on with his comments. Thank you so much Mr M & Mrs N Ogden, Hornchurch Road, Bowerhill

Nigel and his team have showed a very professional approach with the way they run their estate agency. After no luck with another agent I choose them based on a recommendation. I have found them to be highly motivated & very supportive especially Amanda. Not only did she sell my place she worked hard to achieve the price I wanted. Best Wishes, Carl Baker, Cotswold Close, Melksham.

Would just like to thank you and your staff for all the help and assistance I was given with my recent property purchase at 36 Woodcombe in Melksham, Everything went fantastically smooth and without a hitch and to be honest with your help was completly stress free, I will not hesitate to use your company again and will definitely recommend you to friends and family in the future. Rob Bailey, Woodcombe, Melksham

We chose Lock & Key because we noticed that they have a lot of property for sale in the Melksham area which says a lot about the company,(Mainly SOLD Signs) When we first met with the estate agent she was very friendly and talked us through the whole process and put our minds at ease, as we were selling for the first time. A superb team with professional service throughout and our house sold within a week. we could not have asked for more from an estate agent. Thank you Lock & Key James and Fiona Hutchings, Daisy close, Melksham

Just a posting to say how pleased we were with the service we received from Lock and Key with regard to the sale of a family members house. They were quick to follow up all our questions and queries and offered a fast and very professional service. They made it clear that they were acting on behalf of us as the client and understood the tricky market we were selling in. I would be most happy to use them again. Sarah Clover, Church Walk, Melksham.

Small and independent you may be, but ... you are BIG on everything that counts ... the customer. House moving, buying and selling are at the top of the list for stress, not if you have Lock and Key in your corner though. Lock and Key give 100% plus in commitment to what you want and it's all done with no rush, a cheery word and smile, as if you were the only one they were dealing with. A service second to none. p.s There has never been an agent who has impressed me as much as Lock and Key. This coming move will be my 12th. You at Lock and Key stand alone for service of excellence and all has been done with a smile. You really are above the rest. Yvonne Crocker, Sells Green

We found the service we received from Lock and Key to be faultless from the very first smile we received from Den when she was waiting for us (early!) outside the property we were viewing. She was very informative whilst at the same time allowed us to look around on our own without being pushy. Everything was done well, on time and our move in day was hassle free. When the time came to move out again everything was faultless and Den again went out of her way to ensure our deposit was released in full promptly. I Would highly recommend Lock & Key if someone wants a hassle free rental experience in Melksham. Anna Ross, East Wing, Shurhold

Hi Nigel We are writing to thank you and your team for all the continued support and guidance that you have given us over the past few months. Moving is never easy and can be a stressful and strenuous task, but your proactive honest approach has made it a whole lot easier. Of all the local Agents that we have registered with, Lock & Key is the only one that has given regular updates on new properties that have come onto the market within our requirements. We hope that all will continue as it has up until our completion date. kind Regards Ian and Clare Saunders November 2012