M Coleman Estate Agents, Downend

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User Guide

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We understand letting your home could be a short term solution or a long term investment based upon capital return and long term growth. Either way, our services can guide you through the whole process with minimum stress.

We listen to our clients and tailor our services to suit their requirements. Communication is key in providing an efficient level of service, we strive to exceed our clients expectations by offering:

A dedicated lettings team with qualified staff who adhere to the highest standard of professional ethics

Modern and diverse technology

Strategic advertising on national property websites to secure quality tenants

Full property management service

Introduced only services

Members of Regulatory Bodies.

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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The M Coleman Landlord Guide
We take pride in everything we do and always go 'the extra mile' to secure a quality tenant for your property, plus ensure throughout the tenancy that the property is well maintained and compliant to legislation. We opened our Lettings department in 1996 and believe our accomplishments to date coupled with 20 years experience makes us your number one choice for letting your home. We are friendly and efficient local people and our knowledge of the area means that whatever the market conditions, we have the expertise to get the best results.
It is important to us to approach problems with a proactive, practical attitude delivering robust solutions.

We can deliver a stress free full management service for Landlords who wish to be less involved in the rental of their property and a tenant find only service for landlords wishing to be more hands on in the letting and management of their home. We will:-

Offer your property maximum exposure on national property portals including www.rightmove.co.uk and www.zoopla.com as well as our own website

Erect a 'To Let' board in accordance with the Town and Country Planning Act 1990

We will accompany all potential tenants on viewings and will update you regularly with feedback

Fully reference and credit check each tenant via market leading referencing agent Homelet. Rent guarantee policies are available subject to conditions.

Provide advice on safety testing and certification and offer you access to our panel of qualified contractors ensuring your property meets current legislative requirements

Prepare an assured shorthold tenancy agreement

Collect and remit the deposit and initial months rent

Notify all relevant utility companies of changes in tenancies

Collect and remit monthly rent, pursue late payers and give advice on rent arrears and statutory noticies (managed service only)

Deduct our monthly fee and costs of other works at source from the rent including any HMRC deductions (managed service only)

Carry out quarterly property inspections and report to landlord and tenant (managed service only)

Promptly act on any requests for maintenance to protect the fabric of your property. We will consult with you where possible and seek your approval prior to carrying out any work (managed service only)

Open 6 days a week with 24 hour emergency out of hours contact for urgent repairs (managed service only)

Check your tenant out at the end of each tenancy and ascertain the property's condition and negotiate the refund of the deposit where appropriate (managed service only)

Fees

Full Management package is 12% inclusive of VAT. Please ask about any discounts and offers currently available. Further discounts are available to landlord's with multiple properties.

Initial set up fees for managed landlords are:-

Marketing Administration Fee - £150.00 inclusive of VAT

Inventory via professional inventory clerk www.southgloucestershireinventory.co.uk £120.00 inclusive of VAT

Lease Preparation Fee - £78.00 inclusive of VAT

Registration and protection of your tenants deposit - £36.00 inclusive of VAT

Energy Performance Certificate - £66.00 inclusive of VAT *if a valid certificate is not already available

Tenant find and rent collection only services start at £300.00 inclusive of VAT and include marketing and the lease preparation fee. Please speak to a member of our team to discuss a tailor made package to suit your requirements.

Additional services:-

Renewal of tenancy - £54.00 inclusive of VAT

Check out service for non managed landlords including collection of keys, final meter readings, a full property inspection and written report £90.00 inclusive of VAT *subject to further charges

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties

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The M Coleman Tenant Guide
We take pride in the service we offer to potential tenants and our local staff are able to expertly advise tenants moving into the vicinity for the first time as well as those already established within the area. It is essential for you to seek an agent/landlord who conforms to legislation and is a member of an independent redress scheme.
We can offer advice and guidance on schools, local facilities and amenities and being part of the local community enables us to answer any questions you may have. We will:-

Update you with details of any suitable properties that match your requirements

Arrange viewings at times of the day to suit you (subject to diary availability)

Submit offers to our landlords in a professional and informed manner and report back as soon as possible

Take prompt payment of a holding deposit for a property to be secured and set up the application to be emailed to you via Homelet referencing for you to complete anytime of the day to suit you

Arrange to meet you in our offices to complete the signing of the tenancy agreement, provide all relevant supporting documents and issue keys

Submit your deposit to a government approved scheme and issue certificate of protection

On behalf of the landlord take care of transferring utilities and Council Tax bills into your name once you have moved in

Provide a full letting service during normal working hours and an emergency helpline outside of this time

Undertake quarterly inspections of the property for you to be able to highlight any repairs or maintenance issues

All maintenance issues will be handled and acted upon quickly and efficiently

On departure from your property you will receive a check out inspection and report where any cleaning or deductions that will occur from your deposit will be highlighted

We aim to return your deposit within 10 working days

Tenant Fees

We charge a fee of 40% of one months rent inclusive of VAT for a joint application. Any additional applicants will be charged at £150.00 inclusive of VAT.

If your application requires a guarantor, an additional fee of £78.00 per application will be payable.

Contract renewal fee - £78.00 inclusive of VAT.

Replacement tenant fee - £150.00 inclusive of VAT

Amendment to contract - £78.00 inclusive of VAT

Deposits are equivalent to one and a half months rent unless listed differently within the property advertisement.

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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Disclaimer

The content on this Microsite has been uploaded by M Coleman Estate Agents, Downend. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to M Coleman Estate Agents, Downend. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by M Coleman Estate Agents, Downend. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

*Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call M Coleman Estate Agents, Downend on +441179566221.

M Coleman Estate Agents, Downend

About Us
Recently Sold Properties
Selling
Buying
Meet Our Team
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User Guide

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M. Coleman Estate Agents first opened their doors in Kingswood in 1993. The business went from strength to strength. In 1996 we opened our Lettings and Property Management business and in 2000 opened the doors of our Downend office, in Cleeve Wood Road.

Our Philosophy has always been customer service through the commitment and inspiration of our staff. We embrace change and offer a modern quality approach to estate agency, but believe no amount of technology can replace a personal service.

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The M Coleman Selling Guide
At M.Coleman our continual aim is to provide a quality service to all our clients based on traditional values of honesty, integrity and courtesy.

We believe communication is key in providing an efficient level of service. We listen to our client's needs and strive to exceed their expectations by offering:

A sales team with a combined 100 years experience

Strategic advertising on national property websites

Free no obligation market appraisals

No fixed term marketing agreement

Quality brochure production with floor plans

A comprehensive marketing analysis

Accompanied viewings and timely honest feedback

Proactive negotiating with proven results

Dedicated sales progression with weekly reports

Members of Propertymark and The Property Ombudsman

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

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The M Coleman Buying Guide
We take pride in the service we offer to potential purchasers and our local staff are able to expertly advise buyers moving into the vicinity for the first time as well as those already established within the area. It is even more important in this day of technology to register with us, to ensure you are notified of new instructions prior to them going onto the web.

We can offer advice and guidance on schools, local facilities and amenities and being part of the local community enables us to answer any questions you may have.

We will provide you with a full range of property particulars that match your requirements . It is as important to tell us what you do not want as well as what you do want

We will contact you on a regular basis to ensure we are sending the correct particulars that meet your requirements and ascertain whether your circumstances have changed

We will always aim to be on time for viewing appointments

We will submit any offers to our Vendors in a professional and informed manner and report back as soon as possible.

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

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User Guide

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Meet the Team

Team Member

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Joanne Wade DipREA FNAEA MARLA

Joanne Wade commenced her career with M.Coleman Estate Agents in January 2000 in the Kingswood Office as a sales progression and administrative co-ordinator, later that year a negotiating position became available and with her enthusiasm and passion for the industry was promoted to Senior Negotiator. Joanne states "I have always believed in offering the highest quality of service and one that our clients deserve. To put M.Coleman ahead of the rest, it is necessary to fully understand the business and be compliant with legislation. The ethos behind M.Coleman Estate Agents has also always been for the directors to lead from the front and that is why it is essential for me to continue to take a very active part in all the day to day activities of the business, including carrying out Sales and Lettings Market Appraisals, viewings and all other client contact. ." She also promotes the pursuit of excellence in all her staff and she gained her professional qualifications in 2005 when she successfully passed her Diploma in Residential Property through The Manchester Open Learning and continues her studies for The Diploma in Residential Lettings.

This hard work and dedication saw her career progress from Branch Manager to Managing Director and Joanne sucessfully took over the business from founder Maria Coleman in February 2017. She combines this busy role as a professional business woman with that of her family role with her husband and two boys. Joanne says "I believe this gives me the edge in the industry, I totally understand the stress involved for families whether selling or buying or renting - seeking the right property for their family in the right location and at the right price can be very stressful. It is our job at M.Coleman to help everyone through this difficult process." Joanne's view on good business practice in that it is quality not quantity that matters, resulting in M Coleman Estate Agents being one of the few Independent companies in the area celebrating over 28 years in business.
Team Member

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Ben Trowell - Senior Sales Negotiator

Ben joined M Coleman Estate Agents in 2013 after returning to Bristol, his home City. Ben attended Bristol Cathedral School and is a University Graduate achieving a BSc(Hons) at Kingston University. After a successful career in Recruitment, Ben commenced his career in property in 2009 for a national corporate agency based in Altringham in the North West. When Ben joined M Coleman Estate Agents he brought with him a depth of local and national knowledge to the industry that combined with his excellent customer service skills and a determination to succeed in his role as a Sales Negotiator and Co-ordinator. Ben's ability as a negotiator to achieve the best possible price for our vendor clients is exemplary and when a buyer is introduced his diligence in sales progression is much appreciated by both parties in helping to relieve the stress at this important stage of the transaction. Ben has recently accepted a promotion to Senior Sales Negotiator and continues to be an asset to the M Coleman sales team.
Team Member

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Jayne Shepherd - Lettings Manager

Jayne Shepherd accepted a promotion to Lettings Manager in 2015 after joining the company in 2014 in a co-ordinating role. Jayne offers over 30 years experience in Estate Agency in the BS16 area in various roles including Negotiator, Co-ordinator and Property Management. Jayne has lived in the Downend and Staple Hill area most of her life successfully combining her career whilst raising her children. Jayne's local knowledge and experience of the area combined with her personable and professional approach to business makes her an invaluable asset to the M Coleman team.
Team Member

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Debbie Greatwood - Lettings Associate

Debbie joined our team in January 2021 after starting her career in property in 2014 for a local agency in BS16. During her career to date, Debbie has successfully passed her Level 2 and 3 exams in Lettings and Property Management bringing to the team both experience and exemplary knowledge of industry regulation and law. Debbie is very much a family person combining her successful career with that of raising her two children. She says, "I love my role in Lettings, no day is the same, whether its viewings and helping tenants find their new home, or arranging property repairs, I thoroughly enjoying helping tenants and landlords achieve this".
Team Member

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Julie Condell - Accounts Clerk

Julie rejoined M Coleman Estate Agents in 2017 as an Accounts Clerk after previously working for the company between 2005 and 2013 in a Lettings Management role. Julie has a great understanding of our business values and its systems and has been welcomed back by the team. She is well known to our clients and customers and offers valued support to all departments.
Team Member

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Nigel Patterson - Independent Financial Advisor

Nigel Patterson has worked in conjunction with M.Coleman Estate Agency for over 10 years, offering advice and support to both current home buyers and sellers and is quite often able to help tenants who have been in our rented properties to plan for the future. Whilst Nigel is completely independent of M.Coleman Estate Agents and all information discussed with him is completely confidential between him and his client, he is very much part of the M.Coleman team and the ethos of high service standards is at the forefront of his business acumen. He is committed to providing you with a service that is tailored to suit your needs, whether you are looking to re-mortgage your home, get a buy to let mortgage, or you want the advice of a specialist equity release consultant. M.Coleman have seen how professionally he has worked with us over the years and have every confidence in recommending him in financial matters. Nigel is a family man with 2 girls and lives locally in Frenchay and thus understands both the needs of those in the vicinity and the needs of financial planning for the present and the future.
Team Member

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Sue Goulbourne - Part Time Negotiator

User Guide

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Recent Testimonials from our clients

Introduction

Read our most recent reviews.....

Please don't just take our word for it, read our most recent reviews from sellers and buyers.

We are constantly striving to exceed your expectations and welcome feedback from all of our customers.

Testimonials from Sellers

Seller Testimonial

effortless sale of our house

To the amazing team at M Coleman, Thank you for all your hard work with the effortless sale of our house, Lots of Love, James and Karis June 2018
Seller Testimonial

hard work, patience and professionalism

Dear Ben, Belated thanks for all your hard work, patience and professionalism during our sale and purchase, We absolutely love it in Frenchay and won't be moving for a very long time..... hopefully!! Kind regards Suzanne and Tony, April 2017
Seller Testimonial

Kept us informed all along the way

Great service. Really helpful and helped to move the sale through as quickly as possible. Kept us informed all along the way. Went above and beyond when we needed some assistance after the sale, would definitely recommend.

Jodie
Seller Testimonial

Communication with Joanne was outstanding

I received an excellent, personal service from Joanne. She advised me what to do and when. She liaised with all solicitors and supported the process through to completion. Communication with Joanne was outstanding.

Bridget
Seller Testimonial

will definitely recommend

Very good service will definitely recommend M Coleman.

Sarah
Seller Testimonial

professional in-depth service

I was very impressed by the professional in-depth service provided by Louise for our house valuation. You could tell she was very experienced and knowledgeable and her priority was to look after us. Would definitely recommend.

Hannah
Seller Testimonial

went the extra mile

We sold our house through M Coleman Estate Agents. They were proactive, professional and went the extra mile to ensure that the sale was successful. We happily recommend them to anyone looking to sell their property.

Mr and Mrs P
Seller Testimonial

Look no further if you are considering a move

hi i would like to start by saying that we have used m coleman for three house sales, my late fathers, my brothers and now ours.we have always found them to be honest polite and very efficient. we put our bungalow on the market about 15 months ago(although this seems a long time , there were many factors that delayed us in completing, we actually sold it a number of times but were unfortunately let down at the last minute by one buyer, and then we resold and covid and other reasons got in the way!!). throughout this Joanne, Ben, and Louise. were always trying there utmost for us. after our last sale fell through i contacted Joanne on the Wednesday and whilst i was on the line Louise was straight on the phone to potential buyers arranging viewings. this resulted in the couple that have now moved in to our old property viewing and making us an offer within 2 days!! they have now moved in and are very happy(so Louise Ben and Joanne are ultimately responsible for them getting the home that they wanted). We would definately recommend M Coleman, and thanks once again to the team there for all they have done for us. we would not hesitate in using them, so Look no further if you are considering a house move. Di & John
Seller Testimonial

Fantastic team - highly recommend them

Fantastic team - highly recommend them to anyone thinking of selling. Wonderfully friendly, professional, honest and efficient.You made the whole process stress free and got us to exchange in 8 weeks from Sale Agreed. Thank you to everyone especially Louise and Ben, spoke to lots of the team during the process and everyone was excellent. Thank you Catherine

Testimonials from Buyers

Buyer Testimonial

committed to going above and beyond

I purchased a house through M Coleman and sold my property through another local branch of a well known chain of estate agencies. The difference between the two is stark. ...MoreI purchased a house through M Coleman and sold my property through another local branch of a well known chain of estate agencies. The difference between the two is stark.The staff at the branch are extremely friendly and helpful, and despite a particularly complex purchase they were fantastic throughout the whole experience and did a lot of the chasing of my sale end of the chain which would of otherwise have been expected of my own estate agent who were not in the slightest bit interested. Ben deserves a particular shout out for his dedicated help going above and beyond during this process for hunting down information from elsewhere.Towards the end they were even committed to going above and beyond, in an untraditional way to ensure the purchase went through successfully at a crunch point. You won't get that level of personal service from the big chains and it was a gesture very appreciated by myself and I'm sure my sellers too. I won't be moving in a hurry but if I need to sell in the area I will certainly be in touch with M Coleman to use their services. Michael Wilcox July 2018
Buyer Testimonial

whole process much easier and stress free

To Ben, Thank you so much for all your help and hard work in helping us buy our first home! You've made the whole process much easier and stress free!

Kindest Ash, Becca
Buyer Testimonial

Professionalism, Quality, Responsiveness

I would 100% recommend M Coleman Estate Agents. We had been looking for our first property for a while, meeting a number of Estate Agents in the area and Jacob at M Coleman was by far the best. Not only has he kept us informed every step of the way, but he's also made us feel really at ease with buying our first home. I can't speak highly enough of Jacob and the team! Thank you so much.

Laura H
Buyer Testimonial

routinely went above and beyond

We purchased our new home through M Coleman's and they helped us navigate what was a stressful process for us. They routinely went above and beyond to help us in any way they could. They provided regular updates and were quick to respond to queries. Above all they were a friendly voice on the end of the phone helping and advising what to do next and how to resolve the countless problems we ran into with solicitors. We would recommend then to anyone, and we will be using them to sell the property (if we ever move out!).

Mike G

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M Coleman Estate Agents, Downend

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Find Us

Branch address

19 Cleeve Wood Road,
Bristol,
BS16 2SF

Get in touch

Buying: 0117 4630379 Local call rate

Letting: 0117 4630120 Local call rate

Map for M Coleman Estate Agents, Downend

M Coleman Estate Agents, Downend

Check out our available properties

Check out our available properties

Check out our available properties

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M Coleman Estate Agents, Downend

Check out our available properties

Check out our available properties

Check out our available properties

Testimonials from Sellers

Testimonials from Buyers

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M Coleman Estate Agents, Downend

Welcome to M Coleman Estate Agents, Downend

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