M & M Estate & Letting Agents, Gravesend

I have used the M&M Lettings Department numerous times over the last ten years. They are a great team who communicate well with each other, are easy to get hold of, and have a ready supply of information, support and advice. The service they provide is always professional and speedy and it also comes with a smile. Thanks to Stephanie, Gemma, Emma and Robyn for your recent help, you have made my life so much easier. - Julia

Quick on responses, fix any issues, key dates reminders and rent reviews. Well pleased and will recommend. - Pragati

Staff are friendly and helpful, very knowledgeable and smoothly and efficiently manage the relationship and expectations of the Tenant and Landlord. - Andy

Very good keeping me informed of any issues raised by my tenants and organising repairs, etc. Nice people to deal with. - Carol

I have dealt with M & M for many years and found ALL the staff very professional and helpful. In my working life I dealt with many Estate Agents and rate M & M one of the best, that is why I use them for all my local properties. - John

All the staff are very helpful and pleasant. - Mr & Mrs Robinson

M&M and their staff are outstandingly good at what they do; enthusiastic, a pleasure to work with when solving issues and disputes, knowledgeable and above all problem solvers and solution providers. Thoroughly recommended. - Anthony

M&M have managed my property for the last 11 years whilst I have been residing and working overseas. They are efficient with their communication and I am delighted that they handle everything possible, where they can, without any contact, just advising me of the situation. They are always quick to respond to any queries, offer advice and always very helpful. - Karen

I am a first time landlord and M&M have guided me through the process and are fully managing my property. It means I'm not having to deal with any extra work or stress and the property was let extremely quickly for over the asking price. - Hannah

Friendly people and well run family business - Matthew

All members of the team provided outstanding support. Big thank you to Gemma. - Abu

Can't recommend this company highly enough. They go above and beyond. I use this company to manage my property as well as rent the property I live in through them. They never hesitate to assist me with anything I go to them with. Thanks M&M. Steph has advised me on many occasions re property which has been invaluable. So approachable, as are all the staff. - Shelley

Gemma received my instruction on 23rd Dec to find a tenant and manage my flat. She advertised it over Xmas. She found me a suitable tenant within a week, despite all the Bank Holidays and the references etc were concluded quickly. I am amazed and very pleased indeed with the service I received at M and M. - Elizabeth

Comment: They were thoroughly professional- explained every detail clearly and concisely. - Ajaybir

Genuinly could not ask for better service from Sarah & her team , They are all extremly helpful & knowlegable -Mark

Great service and communication well done team - Gary

M&M have recently let a property for us, we have used them a few times now and found them to be helpful, and willing to go the extra mile to make the process as painless as possible. - Daniella

Great experience and wiki use then again, Stephanie add very nice and helpful and everyone else in their office. Very friendly. - Ersin

The agency looks after my property and is always responsive and diligent. I appreciate the friendly nature, attention to detail and quick responses. - Mani

Would always recommend them. Always courteous and know their profession inside out. - Lynne

Very efficient , polite , and helpful, Gemma is Really quick to respond ,very polite , and helpful. Ian

Superb service would highly recommend , all staff very helpful they managed to get tenants for all 14 new flats very quickly. -Tina

Staff was very helpful with finding us a client. - Baljit

Best letting agents we have worked with in the last 20 years! Superbly professional service and communication! Gemma is extremely helpful, knowledgeable and professiona, an asset to M&M! - Darina

A good reliable trustworthy company, who I have relied upon for a number of years to successfully manage my property. Stephanie has been clear and responsive in her communication. She has handled the renewal of a tenancy smoothly and effectively. - Katie

A very friendly, well organised agent. Very thorough in their approach and would recommend to others - Tim

We have found all members of staff at M & M to be pleasant, helpful and efficient during the process of finding new tenants for our property. Everything has gone very smoothly. - Valerie

As a company, M and M communicate really well, are easy to deal with, staff are always polite and helpful. I would recommend them as I feel I am in safe hands. - Louise

My agent is always on the ball, understands the issues of management and keeps me informed. i am very pleased. - Peter

A New tenant found all checks made and moved in within 12 days - John

Our experience with M&M, whether letting or selling one of our properties has always been excellent. They go above and beyond in all aspects of their service and we have no hesitation in recommending them to family or friends. We deal with and have dealt with most members of staff over the years and each is highly professional so no names necessary! - Karen

What a fantastic team, they found a tenant within days of the property going on the market. they have kept me informed at every process and given help and support at every step. - Carol

Called into the Gravesend office to be greeted by two delightful ladies. it was a "cold" call as we had a transaction to complete which had nothing to do with them and certainly with no gain for their services ! In spite of this, the two ladies could not have been more helpful and within 20 minutes , we had a confirming e mail from our estate agent that all was well. We are so grateful and cannot recommend them more highly. If we have a need for an Estate agent in the future, which we may, they will be the first we call on. Absolutely wonderful people and very professional. Thank you again ! - Des

Amazing service , great communication and efficient service. Gemma has been consistent and has shown good interest in the property from purchase and through out the renovation period. Very polite and not pushy at all thank you so much . Emma Bance , Gemma Scott-Davies and Robyn Pullar have been amazing. They've worked as a team in ensuring a speedy rental on my property . The communication has been fantastic and wouldn't hesitate recommending your services . - Simon

All the team at M and M Gravesend branch work hard to manage my property. Could not ask for more. I have always found Stephanie to be friendly, highly motivated and enthusiastic about her job. She goes above and beyond her normal duties to ensure any issues are quickly resolved. Stephanie promptly deals with my queries and is a great communicator. Her personality and communication skills mean she works extremely well with tenants, and simply put gets the job done. -Steve

As letting agents we find M&M excellent in all aspects. We are extremely satisfied with the service they provide. - Lorraine

I have been dealing with the team at M & M for quite a while now after a recommendation I received. I have also recommended them to other landlords and tenants as a company that hold their customer relations as a valuable commodity not just a number. Very professional but also very easy to communicate with. Would not go anywhere else, particularly Stephanie Slade and Gemma Scott-Davies. -Lynne

Gemma and her team were fantastic. They were very informative on every stage of finding me a suitable tenant for my property and providing me critical information on achieving my maximum rental yield. Thank you !! -Eshwer

Hollie was very attentive as ever and reacted quickly to the tenants enquiry, keeping me informed at each step. - Charles

The management of our rental property and the service we receive are exemplary. - Leslie

M&M manage our properties and are always very quick to respond and resolve any issues. They have marketed our property and found tenants promptly and efficiently. The whole office at M&M is managed professionally and efficiently and I would recommend them to anyone wanting to buy, sell or rent. Teresa

Both Gemma and Stephanie are stand out. Trustworthy and very helpful. Will continue to use and would recommend highly. - Mark

I've had a couple of small issues which were sorted very well. Both times I've had a problem, Hollie was quick to sort it and was in constant communication with me. - Lee

Excellent company to deal with. Any queries I had were dealt with promptly and efficiently and nothing was too much trouble. Would not hesitate to recommend them. All staff were a pleasure to deal with but in particular Gemma Scott-Davies - Lynn

All very friendly and understanding. Never wanted to see us without when our previous landlords wanted to sell our old property. First in hand to call when something we liked came up. Understood our requirements and found us our perfect property. - Joanne

Very helpful staff ! - Alin

As a tenant I have found all of the team were always friendly and extremely helpful. I would recommend M & M to anyone as they provide an outstanding service. Lisa

Professional and patient with all kinds of questions and issues either when I was seeking a place or after I moved in. Highly recommended! - Ilona

Stephanie was very professional and was excellent in communicating as well advised. Excellent service - Ermila

have been renting but M& M estate agent and lettings are fantastic. I will recommend M&M estate agent and letting anytime any day. They are the best for me so far. Their response is super fast and effective. Let me refer to them as the new 5G in town Stephanie Slade is one of my favourite because she's quick in her response to maintenance issue regardless of the day of the week. Thumbs up - Ayinke

Very well run and communication is spot on. - Matt

Overall excellent experience, both Gemma and Holly are a credit to your company. - Richard

ery nice professional customer service , helpful agents and stress free communication. Fully recommend - Marci

Stephanie was really nice and answered all the questions I had. She was very friendly and accommodating. She respected our privacy and introduced herself before entering the property. She was very professional and appeared very confident and knowledgeable. She is definitely an asset to M & M - Angeli

Wonderful team and are very quick to resolve any issues. I've never had any problems and always recommend them to friends and family. - Lauren

They've honestly been amazing. Me and my partner are first time renters and they were just so patient and explained anything we didn't understand. The process went so smoothly and even if there were any issues they helped us to understand how to get past any issues. - Mia Hirst

All the staff the Gravesend office are very friendly and helpful. Return phone calls and e-mails very quickly and sort uit queries in an instant. Stephanie is a kind hearted person that always have both the tenant and landlord's best interest in mind. - Catherine

Been renting with M&M properties for over 6years now and never had issues. They have been very supportive and understanding and patience esp during the covid period. Also prompt response to issues. - Yewande

We finally had the pleasure of meeting Stephanie Slade in person and not through zoom, she came to our property for our 6 monthly review and what a great character she is, she is very engaging and professional in what she does and we look forward to seeing her again. Be proud M & M Property Services she's a keeper! - Andrew

my exeriance with the M&M Esatate agents. really pleased with the service provided by M&M Estatet agents. i would like to say special thank you to Robyn Pullar she is incredible professional nice and patient really appreciate the kindness and hard working through the tenancy on the weekend. thank you so much for your lovely job you done???? a big special thanks to Robyn Pullar. i found the M&M agency wonderful and out standing. i recommend it to others and i use them again in the future. Great agents. - Jamil

Very efficient and friendly, First class - Mark

Letting was fast, responsive and very helpful with the whole process of renting studio flat. The viewing was arranged quickly and Stephanie and Emma was very friendly and went out of their way to ensure any questions or concerns I had were addressed. Moved in within a week of my viewing. I would definitely recommend M&M Property. - Murad

A wonderful service provided by the staff. Hollie is wonderful she knows her job, polite and respectful. Always responds to any issues iv had. A credit to your company - Paul

Time flies quick...just the other day I had the inspection done in my flat. No issues with it at all. Very helpfull and proffesional. Hollie was very clear plus at the same time friendly. - David

My experience with M & M Estates has been really good. Hollie is always very polite and respectful when doing the inspections. Everyone at the Gravesend office the same when I call or drop in. - Damien

I have used M&M before and I think they're a great Estate Agents, very professional, the staff are really nice, and I feel more security using them, I don't have to worry about anything. Best in Gravesend easily. - Lee

M&M have been amazing since we started renting from them 5 years ago, always very quick to address and resolve any concerns and cannot speak highly enough of them. - Craig

We have been renting privately for many years and honestly we can say hands down the service we have received from M & M has been Outstanding . We want to say a special thanks to Gemma, Stephanie, Robyn, Hollie & the rest of the M&M team. You guys are amazing ! - Junior

Excellent customer serviceM &M Estate & Lettings Agents were very helpful and supportive when me and my boyfriend was looking for a property to rent. They gave us excellent professional advice and made our move-in very smoothly. They have good customer service. Many thanks to Michaela and Gemma the manager they both were professional. Thank you to you all. - Dionne

'Wonderful team, they did everything in their power to make the entire thing as fast and efficient as possible.'

Helped me secure a house without much hassle and the staff were very supportive especially emma and robyn where very considerate to my multiple requests. Robyn was very helpful even after i had multiple viewings. - ofoegbu

Excellent service and trustworthy, hard working staff. Thank you! - S Cross

M&M have been amazing since we started renting from them 5 years ago, always very quick to address and resolve any concerns and cannot speak highly enough of them. Stephanie has been an absolute superstar. Always smiling, is very welcoming and has been a massive pleasure. - Craig

ood communication and all questions and requests dealt with in a timely manner. Steph was really quick at getting back to any questions I had. Explained everything I needed to know. She was very considerate of my situation and made sure it went as smoothly as possible. - Kirsty

Very professional, friendly and dedicated staff. I am so happy to work with them. I would recommend everyone to work with them. They never let me down. - Mehmet

An excellent experience. - Kazeem

Stephanie was great and left me with such a great opinion about this agency after I spoke with her. One of a kind I will say after so many bad experiences with other agencies. - Violeta

Wonderful team and are very quick to resolve any issues. I've never had any problems and always recommend them to friends and family. Stephanie usually does my inspections and is always extremely professional and helpful. Wonderful member of the team and deserves the recognition.- Lauren

Excellent service and professionalism. - Ledum

Stephanie was very friendly polite and answered all my questions in a way I could understand. She also asked if there was anything else she could help me with . - Maureen

first class, Called about a property that had literally been on the market for 2 mins , spoke on the phone and application was emailed instantly, spoke to gemma 5 mins later and viewing booked straight away - Bryan

Everyone at M&M's are so lovely. Not only are they helpful, they are friendly, considerate and always got things sorted in a timely way.Communication was excellent and staff members were so friendly- a joy to let with.I have been renting properties for about 17 years and they have been the best agent I have worked with, without a doubt! -Victoria

Any queries dealt wit immediately and in a totally professional and competent manner. Gemma is helpful, friendly, considerate and always deals with queries competently and speedily. - Carol

We would like to thank you for your services while renting from you it was has been a lovely experience and hassle free. We hope the new tenants enjoy it as much as we did.Highly recommended 10/10 - Sion

'The lettings team were extremely friendly and professional in assisting Wayde and I through the letting process.' -Derek

A lovely company to deal with; can highly recommend.Such a joined-up and personal service from start to finish... our letting agent was extremely easy to get hold of, quick to get answers and very professional. The aftercare we received from the property management team was also excellent. Very fast to respond to issues and a friendly, personal service. - Anne

Myself and my partner have been renting with M&M for a few years now, we have found them to be very friendly, and always on hand we need assistance with the property.Steph is usually our point of contact and has been amazing at helping to resolve issues when they occur, she is professional, friendly, considerate and even our children enjoy her visits.M&M as a whole are always polite, helpful and attentive in comparison to other lettings agencies i have used in the past. - Jay

Fantastic service was extremely impressed with the professionalism of service - David

The whole experience was very smooth and we were in the house within 2 weeks so we were really pleased as we'd been let down by another estate agents. Mihaela (I don't remember her surname) from the Gravesend office was very approachable. - Louisa

I started renting my first property through M&M around 3 years ago and the process was so easy and seamless they answered any silly questions I had. 3 years later and I decided to continue renting a new property with M&M rather than going for a cheaper property with another estate agents. They are so trust worthy and I couldn't recommend them enough. - Toni

This was my 6 monthly property inspection. As usual the rep from M&M (Holly) was on time, cordial and efficient. As is usual with m&m no problems or issues. Holly is aways cheerful, on time and has been helpful in the past regarding faults and advice. - Jack

Extremely supportive and helpful. Stephanie is extremely supportive and helpful and has been such a massive help whilst getting my references completed for my property. Looking forward to speaking with her in the future. - Chloe

I would like to thank Robyn and the whole team at M and M estate and letting agents. The whole process was absolutely smooth and we had great conversations throughout. Robyn was really professional, friendly and simply amazing. Even when I went to collect my keys for my new place, I received a warm welcome. Let's not talk about the box of goodies as well as the lovely card I received when I went to collect my keys! I've never seen that before! Talk about great customer service. I love that because they were celebrating with me on getting a new place. I'm looking forward to even recommending them to others. Robyn is really professional, friendly and a warm person to deal with who made my whole process smooth and easy. - Emmanuela

Everyone in M&M are so helpful, we have a dog and they helped us with property's that took dogs, all of them are so helpful polite and happy, I would recommend them to everyone, I couldn't of found a house with out them, I'd like to say a huge thank you especially to Emma and Robyn they are brilliant at their job, they go above and beyond -Heather

I have always without fail found the staff to be friendly, polite, professional, easy to talk to and to contact. problems big or small that need attention are dealt with quickly and efficiently . I never feel that i am a nuisance . A recent problem dealing with a slight gas leak which resulted in gas being turned off to the property , during the cold period we all experience resulting in us having no heating or hot water until the next day , Steph one of the staff, worked extremely hard to beg and persuade a professional fitter to come after he finished his working day to get these working safely until the next day , we were extremely impressed . All the staff go that extra mile to give excellent service - Patricia

Steph and the whole M&M team have been incredible. They have treated us with respect and kindness through our full tenancy. They have been very open and honest all the way through and we could not have wished for anything more from them. They made us feel like part of the family and we are truly grateful for everything they have done for us. - Stevie

We dealt with a Robyn and we cannot thank her enough for the support she gave us moving and the help she had on standby in regards to viewing the property and viewing to measure. Felt very supported by her. Would 110% recommend. -Skye

Brilliant experience and Stephanie was very helpful! - James