Mackenzie Smith, Fleet

"We invited three agents to value our house and to say how they would sell it. All three valuations were the same but Paul at the Fleet office was the only person to produce a clear strategy for the sale. We adopted the strategy and within nine weeks we had sold the house for spot on the valuation. At all times Paul and his colleagues were courteous and helpful, even when dealing with our most trivial questions and fears. We would have no hesitation in recommending Mackenzie Smith to other potential vendors." Best wishes David and Hilary

"From the first visit Paul made to value our house to the final completion the whole process was smooth and without any problems. The original valuation was, we were to discover, completely accurate and matched the market at the time, thus enabling us to seek our new property secure in the knowledge that we would have the finance we required. There were frequent viewings with adequate warning of each visit and all viewings were accompanied by a member of the Mackenzie Smith team. Each visit was followed by a helpful appraisal. From the final offer to exchange the whole process was speedy and efficient, ably aided by a recommended solicitor. Completion took place on the day and at the time promised without any delay. The whole process was faultless. We can recommend Mackenzie Smith and the service they provide without reservation and will certainly use the company should we return to Fleet." Mr J Wainwright

"When the sales enquiries dropped action was taken to revise the sale price even when the trumps were down, negotiations were made by Mackenzie Smith to clinch the sale and purchase which was acceptable by all parties - an excellent result. The differential between the sale and purchase price was important to me, and this negotiation was executed with professionalism and experience. I felt absolutely at home walking into your office in Fleet and meeting any one of you to discuss my needs. A really pleasant experience, Thank you." Mr K. S.

"Paul Johnston and the rest of the staff in Fleet definitely worked as a team. Enthusiasm and focus on our needs as the client remained high throughout. The ability of Paul Johnston to work collaboratively with the competitor agency who we bought through was a huge benefit to ensuring we remained top of the list and secured exactly what we wanted." Mr M.M.

"We would like to say how pleased we have been with the service given by you and your colleagues at Mackenzie Smith. You have always been friendly, efficient, professional and, very importantly, have kept us informed at all stages of the sale. We would certainly use your agency again if the need arose and would not hesitate to recommend you to others. Thank you. We wish you continued success. Best regards C., P., T. and J. H"

Dear Graham We would like to thank you very much for all your hard work regarding the sale of our property and more importantly getting us to exchange of contracts and completion. If it hadn't been for you we would still be at the old house. Thank you once again, Mr & Mrs Barker.

"The team were very enthusiastic and sold our house very quickly. We had a very good relationship and felt that the team showed perseverance and selling our house quickly again when the initial sale fell through." Mr J C

"In my experience, the team at Fleet have a good understanding and knowledge of the local property market thereby negotiating and achieving a satisfactory price and speedy sale. At all times the staff are friendly and helpful in keeping you informed of progress. I can thoroughly recommend their professional, efficient service to others." Mr R.B.

"We bought through your offices some 13 years ago, which was why you were my first thought when it came to selling it. We had had a good experience before, and an even better one this time round. The Mackenzie Smith team worked very hard together to secure the sale of my property. They always confirmed viewing appointments, never once turned up unannounced, provided feedback and kept me up-to-date with progress. They were readily available on the end of the phone to provide advice and encouragement. Selling your home and moving house is always an emotional and stressful time in your life, but the team handled it in a very professional and friendly manner, making it easier than it might otherwise have been. I can't recommend theteam highly enough". Mrs W.D.

"We invited three agents to value our house and to say how they would sell it. All three valuations were the same but Paul at the Fleet office was the only person to produce a clear strategy for the sale. We adopted the strategy and within nine weeks we had sold the house for spot on the valuation. At all times Paul and his colleagues were courteous and helpful, even when dealing with our most trivial questions and fears. We would have no hesitation in recommending Mackenzie Smith to other potential vendors." Best wishes David and Hilary

"We used Mackenzie Smith when selling our house on Elvetham Heath and we were impressed with the service from first meeting Paul in the Fleet office. We wanted to put our house on with the best agent in the area and after we visited every company, Mackenzie Smith immediately came up with a plan that made sense to sell the house quickly. Mackenzie Smith valued our house, ran an open day very quickly and our house sold in a couple of weeks, the initial valuation was better than we expected and attracted enough buyers for a sale so they had judged the market well. Paul was very responsive to all of our queries and was very calm and professional when things needed to be done quickly. We were also impressed that when Paul was not in the office other members of the team were also very responsive and seemed to know what was going on, there is clearly good information sharing within the office. We wouldn't hesitate to recommend Mackenzie Smith to anyone looking to buy or sell in the local area and we were very pleased with the service." Damian & Lara

"We initially marketed with a competitor at a lower fee but the service was very poor, so although more expensive we switched to Mackenzie Smith in Fleet...[who were] very good and did what they said they would do; kept us well informed and chased up issues efficiently. We would use Mackenzie Smith as first choice for future marketing campaign" Mr P

"Paul and the Fleet team worked really well on our house sale, answering queries promptly and going above and beyond to help visits to the property - would certainly recommend." Mr R. F.

"I really must thank you and your team at Fleet for the professional way you handled the sale of my house. Selling a property can be stressful for the seller but your advice and expertise in marketing the property and keeping me informed all the way through made the experience that much easier. Thank you again and I would have no hesitation in recommending Mackenzie Smith to anyone considering selling their house. Regards, Mr J S "

"We would like to thank Paul and the Fleet team you for your efforts in making the whole process as smooth as it could be. After seeing your approach to our sale, the process and advice we received gave us complete faith that you would firstly find a suitable buyer but also to keep all lines of communication well and truly open. You did both and at no point did we feel the need to bring in other agents to improve or speed the process up. What impressed us most was the 'mature' approach to the whole process. Although we knew you had many transactions in play, we were made to feel as if we actually were your only client. We would recommend and endorse you to anyone who wanted a truly professional service with good honest advice about selling their property." Mr T.B.

"The team at Mackenzie Smith Fleet provided exceptional customer service throughout the whole experience of moving home. From the initial discussions to completion the attention to detail was second to none and made the process of what should be one of the most stressful times of anyone's life into one of the most enjoyable. I would certainly recommend Mackenzie Smith to anyone who would be seeking a professional and friendly service." Mr E. R.

Hello Graham Having not been available to see you on the completion day, I just wanted to send you an email as a sincere "thank you" for all your assistance with our recent house purchase. Your communication and advice to us during the whole process was always excellent and much appreciated. One week on from the move and the four of us are already firmly settled in Tudor Way; there are only about five boxes left to empty (out of more than a hundred), and I know as a family we are going to be very very happy here. Many thanks once again, and best wishes for the future. Mr R Hume

"We recently purchased a property on Elvetham Heath through Paul at Mackenzie Smith, Fleet and can honestly say we were immensely impressed with the service. There was always someone on the end of the telephone and no matter who we spoke to they were fully briefed on our purchase and chain. The staff took a very personal approach and we never felt like "just another sale". When it came to exchange and completion the team pro-actively monitored the whole process and always seemed to know exactly where in the chain the process was and what was happening which was very reassuring. Little touches like Francis meeting us at the property on completion day with the keys rather than us having to drive to their office really made a big difference especially having two children under 3! Again they had taken the time to get to know us and our needs and tailored their service to assist. In short, despite selling our own home with another agent we have had no hesitation in recommending Mackenzie Smith to several people already." Mr & Mrs K.

"It is our immense pleasure to recommend Mackenzie Smith to any individual or family searching for the ideal home. They, in our initial meeting took diligent notes regarding our specific needs and did not waste our time with homes that were out of our price range or not in line with our needs. They helped us find our ideal home and we are loving it. We are pleased to recommend them to anyone looking to buy or sell a home. They are hands down the best in the business in our opinion and if we ever need to move again they will be our first choice in real estate agents." Mrs K.

"As first time buyers we found Paul extremely helpful throughout the whole experience. He was always extremely responsive at coming back to us with answers to any questions that we had. He kept us informed throughout the entire process and was a massive help. Would definitely use him again!!" Mr C Pearcy

"I found Paul and all the guys at Mackenzie Smith Fleet very easy to talk to and although I wasn't your client I felt I got honest straight forward answers so no complaints.........all positive." Mr D.B.

"With little knowledge and somewhat apprehensive, I viewed the Letting marketing having bought two new Apartments. I had received a few recommendations and met a few potential Negotiators but I opted for Mackenzie Smith as I instinctively felt their opinions and advice would be genuine and professional.

They are very professional, excellent customer service & communication. I would always recommend, especially Michael Clarke.

Many thanks for a most excellent service letting our apartment. In one month three days, (with Christmas / New Year in between), you found us tip top tenants paying the full asking price.

Michael has been fantastic in managing my property for many years and has always been quick and responsive. I trust Michael to get the job done and recommend him always to anyone looking for property management.

Mackenzie Smith Lettings staff are helpful, attentive and efficient. They were extremely proactive with regular telephone contact throughout the progression of my rental, and kept me up to speed during the whole process.