Number 1 Letting Ltd, Pontefract

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User Guide

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Awarded BEST LETTING AGENT 2016, 2017, 2018, 2019, 2020, 2021, 2022 & 2023! for customer experience! - Several of our staff members have also been awarded GOLD, SILVER & BRONZE in the people awards 2017, 2018, 2019, 2020, 2021, 2022 & 2023! - This demonstrates we have a real passion for lettings and go the extra mile for our landlords and tenants.

Here at Number 1 Letting we pride ourselves on the fact we do more than other letting agents, we are a dedicated local letting company with experienced staff that deal solely with lettings on a daily basis.

We provide an excellent service throughout your letting experience, with friendly and helpful staff that are here to build a long term relationship with you. Our fee structure is clear and transparent with no hidden costs and NO LET NO FEE.

At Number 1 Letting we know every landlord is different with different needs and requirements. We can tailor make packages to suit you and your property, so that you are confident that your home or investment is in safe hands.

We manage an extensive portfolio of properties and have a vast experience within the industry and treat each and every property as though it is our own. Your property is our property.
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BEST ESTATE AGENT GUIDE

The Best Estate Agent Guide 2018 & 2020 have placed us in the TOP 5% of estate agents in the country! They have rated us as EXCEPTIONAL for Lettings, this is the highest and most prestigious award given.
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BRITISH PROPERTY AWARDS

We have been r ecognised by the British Property Awards 2018-19 & 2020-21 as Gold winners for the Best Letting Agent in Pontefract.
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ALLAGENTS AWARDS

For a sixth consecutive year we have been recognised by allAgents as the Best Letting Agent in Pontefract, 2016, 2017, 2018, 2019, 2020 & 2021.

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LANDLORDS

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Here at Number 1 Letting we pride ourselves on the fact we do more than other letting agents, we are a dedicated local letting company with experienced staff that deal solely with lettings on a daily basis.

We provide an excellent service throughout your letting experience, with friendly and helpful staff that are here to build a long term relationship with you. Our fee structure is clear and transparent with no hidden costs and NO LET NO FEE.

At Number 1 Letting we know every landlord is different with different needs and requirements. We can tailor make packages to suit you and your property, so that you are confident that your home or investment is in safe hands.

We manage an extensive portfolio of properties and have a vast experience within the industry and treat each and every property as though it is our own. Your property is our property.
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We feel that our marketing of your property is second to none:

Photographs are the first impression potential tenants have of your property. That is why we take professional wide angle lens shots to make sure your property looks its best.

We will advertise your property on all major websites, including Rightmove, Zoopla, our website and many more.

Your property will be advertised in our six conveniently placed local offices in Pontefract, Castleford, Selby, Sherburn, Goole and Kippax.

We will produce a floor plan of the property free of charge, which can increase the advertisement 'click through rate' by up to 40%.

We provide stunning property location films highlighting the surrounding area of the property and local attractions.

We will place a bright eye catching 'to let' board outside your property so it will not be missed.

We are able to arrange free accompanied viewings to potential tenants 7 days a week including evenings and bank holidays.
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Commercial Lets

We are pleased to announce our Commercial Service, providing 7 days a week viewings, Property Valuations, Property Management, Assignment of Leases, Lease Renewals and Rent Reviews.
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Our Services Include:
Property management service

Tenant find & marketing services

Dedicated local letting team

Advice on mortgages/ buy to let investments & building your property portfolio

Professional photography

FREE floor plans

FREE property location films

Extensive internet advertisement

Six local branches

Eye catching to let boards

Free accompanied viewings 7 days & evenings

Full credit checks & referencing on all tenants

Detailed inventories

Competitive gas safety certificates & EPC prices

Accountancy assistance for tax returns

In house local contractors

NO LET NO FEE with NO hidden costs

And much more...

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TENANTS

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Registering your interest in a property

Once you have decided on a property and we have discussed this with the landlord, you will need to commence your application by placing a reservation fee of one weeks rent. Assuming that the tenancy goes ahead, this will be deducted from the first month's rent upon move in. If the landlord or Number 1 letting declines to grant the tenancy, it will be refunded. However, the reservation fee will be forfeited if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application that ultimately is the cause for rejection, for example an applicant fails to disclose bad credit on application. (For further clarity and details please see Tenant Fee Structure below).
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Rents and other financial commitment

Rents are normally quoted per calendar month and payable monthly in advance. We will require your bond and first month's rent with cleared funds on move in day minus your registration fee of one weeks rent which was paid initially. Additionally, if your chosen property accepts pets it will state the rent on the advertisement. (For further clarity and details please see Tenant Fee Structure below).
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TENANT FEES SCHEDULE

NEW ASSURED SHORTHOLD TENANCIES (ASTs) SIGNED ON OR AFTER 1ST JUNE 2019

Reservation Fee (per tenancy) One week's rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Bond (per tenancy. Rent under £50,000 per year) Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Bond (per tenancy. Rent of £50,000 or over per year) Six weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent. Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s). Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant's Request) £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant's Request) £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant's Request) Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Company Lets £480 (inc. VAT) application and referencing fee per company let.
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Number 1 Letting is part of the following schemes:

Client money protection scheme: Client Money Protection (CMP)

Redress scheme: The Property Ombudsman

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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MEET OUR DEDICATED LOCAL LETTING TEAM

Introduction

Since 2008 Number 1 Letting has gone from strength to strength, now managing a large portfolio of properties in Yorkshire and providing a Full Property Management & Tenant Find Service.

Focused on customer service we are proud to be a growing company whilst retaining that personal touch. Our landlords are not just a number to us, we are looking to forge a long term relationship and can tailor make packages to suit each and every landlord's individual needs.

Providing as much or as little help as needed we are constantly striving to go the extra mile for our landlords. We offer the best cameras, longest opening hours, six local branches, viewings evenings, weekends and bank holidays, very thorough referencing along with in- depth written and videoed inventory's... Helping us cater for the landlords needs and ultimately meaning we let property faster but also finding the right tenant for your home or investment.

We are not looking for just a QUICK LET but the RIGHT LET for our landlords, ensuring we have a huge success with repeat business.

Team Member

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Tracey Brown

Managing Director

Tracey founded the company in 2008 and brings a wealth of experience from over 16 years in the property industry and is determined to grow Number 1 Letting whilst keeping its personal service. Tracey runs the company with passion leading and caring about her Number 1 Team/Family and ensuring that customer service is top priority and will always go the extra mile for her landlords and tenants.
Team Member

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Jodie McInulty

Assistant Manager
Jodie has been with the company since 2010 and provides a wealth of knowledge and passion to the company. Assisting with the day to day running of the office and specialising in tenancy vacations. Jodie builds long term relationships with landlords and tenants alike and provides a charming reliable and knowledgeable service to all that deal with her.
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Hayley Agar

Accounts Manager
Hayley has been with us since 2011 and takes care of all the accounts aspects of the company. Making sure landlords get rent on time and playing an invaluable part of our team. Providing an efficient and friendly service Hayley has a big heart and an amazing eye for detail, this ensures she provides a friendly but very precise approach to all.
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Stacey Marsden

Referencing Co-ordinator
Stacey has been with us since 2011, processing all tenancy applications from application to moving in day. You would expect from Stacey a very thorough and organised approach, giving excellent customer service to both landlords and tenants. Stacey is a vital part of our team and the lettings processes which assist in the smooth running of the company.
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James Setterington

Marketing & New Business
James has been with us since April 2014 and deals with our New Landlords. James is our marketing expert with second to none knowledge on figures, performance and marketing and he is extremely passionate about the company and providing an excellent service to all. James is annoyingly organised with a natural flair for the industry.
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Dan Boulding

Tenancy Renewals Co-ordinator & Insurance Specialist
Dan has been with us since 2015, putting together all tenancy renewals and feeding back property condition reports to landlords. Specialising in insurance, giving excellent customer service and sound advice to both tenants and landlords accompanied by his natural southern charm.
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Emily Tennant

Lettings Receptionist & Administrator
Emily has been with us since 2015, Emily is the first contact of Number 1 Letting, providing a friendly, kind and helpful service to all and ensuring all tenants and landlords receive an efficient and speedy service. Emily is very organised with an enviably calm manner.
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Abbie Singleton

Lettings Negotiator
Abbie is our newest recruit and is showing promise for the industry; a background in customer service and sales gives her a natural flair. Abbie is learning all aspects of the company and offers a friendly and knowledgeable service with a smile & charm.
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On the Road Team

Viewings/Inspections/Photos/Inventories & Vacations
Our on the Road team can be seen driving out and about in our bright company cars. Meeting and greeting our customers are Peter Graham, Richard Priestley and Sue Ericson, giving a precise and personable service our on the road team demonstrate attention to detail and a friendly and professional approach. Working 7 DAYS A WEEK, EVENINGS & BANK HOLIDAYS to meet all our landlords and tenants needs.

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INDEPENDENT CUSTOMER REVIEWS

Testimonials from Landlords

Landlord Testimonial

The staff know their stuff

By: 'Stuart'

Number 1 Letting provide an excellent professional service which you can rely on. I started with 1 property as a novice 5 years ago but because Number 1 Letting made that first experience such an easy one I soon moved up to 4 rentals.Number 1 Letting have always swiftly and importantly found the right tenants and got me a good return on my investments.Their attention to detail to find the right tenants and the effort they go to with their inventories has given me as a landlord peace of mind which you need in this business. The staff know their stuff and are always happy to advise and help.The fees are very reasonable but the peace of mind Number 1 gives you because of the standards they set is worth every penny.
Landlord Testimonial

If you don't use them you must be mad!

By: 'Richard Hetherton'

I have been using number 1 lettings for about 5 years now handling 3 properties and I can't praise them enough,the whole team are brilliant and are passionate about their jobs in particular I would like to thank James Dan and Stacey for their resent help , if you don't use them you must be mad!
Landlord Testimonial

I don't have to speak to some call centre

By: 'Martyn Barrow'

Use them for their lettings service. I have 3 rental properties in the area and all are through Number one letting.I must say that they are pretty good all round. I like the fact that they are located locally and I don't have to speak to some centralised call centre at the other end of the country.The people I have dealt with have been pretty clued up and proactive. The odd problem that has occurred has been sorted out quickly and easily.
Landlord Testimonial

They all worked so hard to find me my tenant

By: 'Lynn'

Would just like to say how lovely and helpful all the staff are who delta with my property.very supportive. They all worked so hard to find me my tenant and kept me informed at all times. thank you again yours Lynn.
Landlord Testimonial

Fantastic agents

By: 'PS'

Fantastic agents. They deal with all my properties promptly and professionally keeping the tenants and myself very happy. Properties let very quickly to very good tenants keeping the margins where they need to be. James and his colleges are very professional keeping me informed through the full process.
Landlord Testimonial

Great team of staff

By: 'Manor Residential'

Great team of staff. All willing to help and make the rental process fast and simple, for the landlord. A very competent credit check on new tenants allowing greater piece of mind.
Landlord Testimonial

I would highly recommend Number 1 Letting

By: 'Jill'

I would highly recommend Number 1 Letting for landlord agents. All the staff are Polite, friendly, very helpful and professional. All repairs and problems are dealt with promptly and at fair prices. I feel it is good to have an agent, they know all the up to date laws, they inspect your property, you have piece of mind when you are on holiday or can not be contacted there is someone there for your tenants if they need help.
Landlord Testimonial

Found them professional and easy to deal with

By: 'Ian'

I have let two properties with number 1 letting and found them professional and easy to deal with. I will continue to use them and recommend them to anyone!
Landlord Testimonial

The whole team is friendly and fantastic

By: 'James'

The whole team is friendly and fantastic, no matter the update/concern or issue is. They have great processes from logging all updates, so no issue is ever left unresolved. They help find brilliant tenants and look after everyone's best interests. Therefore keeping the landlord process simple and hassle free. Highly recommended!
Landlord Testimonial

Every new tenant has been found very quickly

By: 'Luke'

I have been using Number 1 Letting for my property for a couple of years now and have had nothing but good experiences. The whole team have been a pleasure to deal with and all communication fast and efficient. Every new tenant has been found very quickly and has been hassle free which takes a lot of the stress out of renting your property. I would and have recommended Number 1 Letting to others.
Landlord Testimonial

I have recommended them and will continue to do so

By: 'Heather'

I have 2 properties with No1 lettings and live in the Middle East. Jodie, Tracey, Hayley have always been very attentive to my needs as an overseas landlord - all respond almost immediately to resolve issues and anxieties. I have recommended them and will continue to do so.
Landlord Testimonial

Polite and extremely helpful

By: 'Lynn H.'

Received excellent service from this firm, particularly James who went that extra mile to be polite and extremely helpful. The service Number 1 provided was certainly tailor made to our requirement and within 1hour of our property going on line it had several potential tenants and the house occupied within the week. I have never used this service or firm before but would not hesitate to do so again or recommend Number 1 to other landlords.
Landlord Testimonial

Altogether an excellent service.

By : 'Mozza'

Very pleased with the service we have received and we will use them again. We have used other letting agents in the town but they have not been as good as Number 1 Letting. James is very pleasant and approachable. Altogether an excellent service.

Testimonials from Tenants

Tenant Testimonial

Nothing but praise for these guys

By: 'James H'

Nothing but praise for these guys. The house that we were meant to be buying fell through at the last minute, so we contacted them in real need of some help. We called them on a Friday afternoon, and they had us checked in to our new property by the following Tuesday. Must be some kind of record! Massively impressed and indebted to James and the team at Park Row.You stepped up when we needed you most, thanks for everything.
Tenant Testimonial

They are always available via phone or email

By: 'MissLennox88'

I have now used Number 1 Letting twice to rent houses. The team are friendly and professional and the process from application to move in is smooth and hassle free with some of the best fees charged in the area.They are always available via phone or email for anything you require on the day with no lengthy waits on call backs. They really look after their tenants and I couldn't recommend them more.If you are thinking of renting or have them manage you're properties then have no hesitations.
Tenant Testimonial

Extremely helpful and friendly

By: 'Deana Barrett'

Extremely helpful and friendly. Excellent communication by both email and telephone. Queries and issues dealt with efficiently and in a timely manner. Great team!
Tenant Testimonial

always available and responsive

By: 'Nick'

As my first proper agents (aside from Student Accom Landlords back in the mists of time) they've been great. Addressed all my issues as quick as they could, always available and responsive. Great Comms from them; even if they'd not been able to get in touch with the landlord they'd proactively make me aware they're still trying. Doubtful my next move will be within the area they cover, but if it was I'd have no hesitation going with Number 1 again.
Tenant Testimonial

A fabulous agency to deal with

By: 'Claire'

A fabulous agency to deal with. Very professional, respectful and efficient in all dealings as well as providing the personal touch.

Disclaimer

The content on this Microsite has been uploaded by Number 1 Letting Ltd, Pontefract. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Number 1 Letting Ltd, Pontefract. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Number 1 Letting Ltd, Pontefract. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

Number 1 Letting Ltd, Pontefract

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