OVH Lettings, Liverpool

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One Vision Housing is the largest social housing provider in Sefton, Merseyside with over 11,000 homes throughout the borough. Our mission is to be the landlord of choice. We will develop effective and productive relationships with all our customers and stakeholders, guided by our aims and values.

Our vision is to provide high quality affordable homes in thriving communities where people have a sense of pride and place.

Our core values
• Customer first
• Honesty
• Openness
• Fairness
• Excellence
• Respect

Our customers
Our customers are our number one priority and to make sure we can provide the best possible services it is important that we understand who our customers are and what requirements they may have.

We are committed to embedding equality and diversity in everything we do, ensuring everyone is treated fairly and equally and that everyone has the opportunity to access our services.
Our Communities
Our communities are diverse and unique. Every member of our staff and each of our customers are part of the wider community and we recognise that our responsibilities do not begin and end with the renting of homes.

We believe we have a crucial role to play in the strengthening and support of our communities. That’s why we we’ve launched initiatives such as our Junior Wardens scheme, have a community development fund and created a financial inclusion strategy. We geniunely want to try and ensure that our customers have the very best opportunities, services and options available to them – wherever they live.

Our commitment goes further than bricks and mortar. We will provide long lasting legacies that are developed from your involvement and encouragement.

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