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Welcome to ONE LETS
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    Whether you are a landlord or tenant, you are likely to be about to make a big decision in your life. It is therefore, not too much to ask for excellent service from the agent representing or working for you. Here at ONE LETS, we make everything much less stressful. We have expert local knowledge and are completely dedicated to you, our client.
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    Meet the founder
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    It's fair to say that little has changed over the last couple of decades with the way UK lettings agents operate. That's why through personal experience, Steve Newsham, founder and MD of ONE LETS decided to turn lettings on it's head and re-think the entire rental concept. People these days demand 'World Class' customer service.

    We want landlords and tenants to have an enjoyable, exciting experience rather than one of the most stressful events of your life.

    By creating a team of like minded individuals, by using the best technology available to us, developing strong brand, being innovative with our processes but most of all, having the drive, determination and motivation to succeed and build strong relationships with our clients.

    At ONE ESTATES we aim to be the best. We strive to succeed in every area of our business continually developing new and fresh ways to achieve our clients goals. In a changing world, we are learning all the time and review our structures, systems and processes asking ourselves: 'How can we improve our service to our clients?'

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    Exceptional customer service from your Team

    From the introduction and marketing of your property, right through to a tenancy checkout, your Rental Co-ordinator Tracey Glover will guide you and maintain contact throughout the whole cycle.

    By getting to know each property individually, taking the time to fully understand the landlords and tenants goals and wishes, we minimise wasted time on unqualified appointments.

    Tracey will work with you to assess your situation and is dedicated in giving you all the support you need. Also sensitive to the needs of busy working people, Tracey will go that extra mile to accommodate you with viewing appointments outside normal working hours, being there whenever possible.

    Our strict company policy is that we will undertake all viewing appointments accompanied and because all viewings are accompanied by us, questions can be answered immediately, applications are processed quicker, meaning less fuss and uncertainty for the landlord and tenant alike.

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    Specialists in our field

    There's more to establishing the expected monthly rental value than just plucking a figure out of nowhere. We will initally visit the property to undertake a 'Market Appraisal', having done our homework way beforehand.

    We will attend armed with research and market evidence to endorse the true potential market value of the property.

    This is great news all round as it means landlords will know the true potential value of the property and tenants are getting a fair deal too.

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    We have a proactive approach to marketing
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    Most agents have a reactive appraoch to marketing your property. They will put an ad in the local paper, keep their fingers crossed and hope for the phone will ring. Not here!!!! We have a very proactive approach to marketing our properties. Since every home is different, we will with your help, design a marketing plan to maximise every opportunity.

    Everything from honest advice on presentation of your home to online campaigns, we will employ many effective marketing methods.

    We understand that this can be one of the most important decisions that you will make, a decision that you won't make lightly, with our expert help we will guide you through every step of the rental process from the inititial market appraisal and marketing right down to the minute we hand over keys and your new tenants move in, keeping you informed at each step of the process.

    We make the most of the very latest in agency technology, advertising your property on the very best internet portals, social media such as Facebook, Twitter and Instagram etc, ensuring your property gets in front of thousands of qualified tenants each week, as well as our local marketing strategies.

    Your property brochure will be of the highest quality with superb colour pictures, innovative descriptions of your propertyy plus every client will have a floor plan at no extra charge.

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    How we work

    Whether you are brand new to rentals and looking to let your first property, or a seasoned landlord with a portfolio of properties, we can offer you a range of services to suit your needs.

    We manage hundreds of properties around Norfolk and Suffolk and know what a daunting prospect this can be, rest assured that we will look after your property just as we would our own.

    At One Estates we offer two options for our Landlords:

    * Tenant Finding Service

    * Fully Managed Service

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    Marketing, advertising and accompanied views of your property

    Professional Referencing: We will fully reference the applicant, looking at credit history, undertaking references from former Landlords and Employers.

    We will draw up the tenancy agreements.

    We will undertake a full photographic inventory including meter readings.

    We will write to all utility companies, giving the meter readings and new tenants details.

    We will log the deposit with the Deposit Protection Service.

    We will organise a standing order to be set up to a designated account of your choice.

    We will oversee the handover with the tenant on 'moving day'

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    Marketing, advertising and accompanied views of your property .

    Professional Referencing: We will fully reference the applicant, looking at credit history, undertaking references from former Landlords and Employers.

    We will draw up the tenancy agreements.

    We will undertake a full photographic inventory including meter readings.

    We will write to all utility companies, giving the meter readings and new tenants details.

    We will log the deposit with the Deposit Protection Service.

    Rent collection

    We will oversee the handover with the tenant on 'moving day'

    We will act as the first point of contact for the tenant should any issues at the property arise.

    We can arrange for any repairs to be undertaken at the property (subject to your approval)

    We will undertake periodic inspections of your property


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    We can arrange:

    * Energy Performance Certificates

    * Landlords annual Gas Safety Certificates

    * Electrical safety certificates

    * To sell your property (if required)


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    The decision to rent is not one to be made lightly; there is so much to take into consideration.

    How well do you know the area?

    Do you need information on local schools, doctors, dentists?

    What about public transport?

    When faced with the prospect of moving, these steps that seem small can become daunting. We can assist you in solving these problems. We will provide you with all the support required to assist you in finding your new home, within your budget and as efficiently as possible.

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  • Introduction

    We have an awesome team here at ONE ESTATES
    A good business starts with a good team. Excellent service is provided by our team of experts who are all here to guide you through.
  • Team Member

    Tracey Glover - Rental Co-ordinator


    07787 436600

    Hi, I'm Tracey, the Rentals Co-ordinator for One Estates.

    I've been with One Estates for over 3 years now, I am dedicated to providing you with a friendly, efficient service where going the ''extra mile'' is standard.

    I know that for both Landlords and tenants alike, renting can be a stressful experience. This is where me and the One Estates rentals team are on hand to provide guidance all the way through the rental process.

  • Team Member

    Heidi Newsham - Office Manager
  • Team Member

    Ashleigh Hoskin - Office Admin
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    • Introduction



    Testimonials from Landlords

    • Landlord Testimonial

      Thorough, professional service

      I would Like to thank Steve and Lee for the friendly, efficient service that they have provided, They have always been easy to contact and have provided a thorough, professional service.

      I will not hesitate to use them again and will happily recommend them to others. Thank You!

      Mrs Cole

    • Landlord Testimonial

      I would have no hesitation in recommending

      I have now dealt with Lee for over two years, he manages five properties for me and i couldnt be happier with the service he provides.

      Lee is always happy to go the ''extra mile'' to ensure both me and the tenants feel happy and looked after, countless times he has arranged out of hours viewings and meetings to ensure tight timelines are met.

      I would have absolutely no hesitation in recommending Lee and One Estates to friends, family members and anyone else deciding on an estate agent to oversee the letting of their property.

      Thanks Lee


    • Landlord Testimonial

      Really pleased with One Estates

      I have been really pleased with One Estates, they took the worry and stress away from renting our house out. I would recommend them to anyone. They kept me fully up to date throughout the whole process.

      Lucy Palmer

    • Landlord Testimonial

      helpful throughout

      Lee was very helpful throughout and the whole process he made straight forward.

      We are more than happy with the service that has been provided and would definitely recommend One Estates.....

      Mrs Linda King

    • Landlord Testimonial

      first class property rental service

      Lee has provided me with a first class property rental service for many years.

      He has helped me with all aspects of property rental, from finding new tenants to arranging for repairs and maintenance to be carried out at the properties.

      He is always happy to help out with any issues at the property and constantly keeps me updated with any matters I need to be aware of, I cannot thank him enough for his services over the year which have been invaluable.

      It goes without saying that I would have no hesitation in recommending Lee as a letting agent, as he is from my experience the best around.

      Ian Dawson

    • Landlord Testimonial

      Friendly, Polite very efficient and professional

      One Estates was recommended to me over 2 years ago and i have never looked back.

      Every member of staff are friendly, polite but very efficient and professional. If a problem arises there are many ways of contact and the problem is resolved as quick as it can be, as they have a directory of quality trades persons to hand.

      With a vast Advertising campaign I have had Tenants found within a week and my rent is collected and paid every month on the dot.

      I am always safe in the knowledge my property is being 100% taken care of which means i can concentrate on a happy and easy life.

      I would highly recommend One Estates and have not intentions of changing in the future.

      D Mills

    • Landlord Testimonial

      Professional and willing to help

      I have found One Estates to be professional, very helpful and willing to help me as a Landlord with any problems that arise from time to time.

      Thank You

      John Rooney

    • Landlord Testimonial

      Excellent Service

      ''I would recommend Lee at One Estates, he has been very professional looking after my rental property.

      Lee is very efficient and always provides an excellent service''

      Mrs S Harewood

    • Landlord Testimonial

      Cant recommend highly enough

      ''we have been represented by Lee at One Estates for the past four years or so and have been soo happy with the personal and informed service.

      We are always kept in the loop with anything concerning our properties and Lee will always go above and beyond if any unforeseen problems occur.

      We cant recommend One Estates highly enough and have quite a few other agents to compare with, so can safely say you wont find a better representation for your portfolios''

      Mrs Firminger

    • Landlord Testimonial

      Completely satisfied

      I have been using Lee Newrick, through One Estates letting, for the rental of my property for three years.

      Those three years have run smoothly, and both my tenants and myself have been completely satisfied with the services provided.

      Richard Howes

    • Landlord Testimonial

      Efficient, kind and friendly

      ''One estates have assisted me with selling a property and buying two further properties and with the rental of one.

      Lee has gone over and above in helping to get matters sorted out for me in an efficient, kind and friendly manner.

      I would recommend One Estates to others''

      Mrs Barker

    • Landlord Testimonial

      I shall continue to recommend

      Thank you for all your hard work, I shall continue to recommend you to everyone that will listen 

      Mrs Craig

    • Landlord Testimonial

      Able to source good tenants

      We have been using One Estates for two years on a full management basis for our property having bought from their estate agency and renting privately.

      After our private tenants made other arrangements we deferred to One Estates and they have been able to source good tenants.

       The first tenant has moved on after a year but the current tenant is also of good quality and the property has always been left in good order.

      We would have no hesitation of recommending One Estates for managing your rental portfolio especially if your market is professional tenants who respect your assets.

      Mark and Lisa Southwell

    • Landlord Testimonial

      A very friendly team

      I have had my rental properties under the management of One estates for several years now, they have always been very professional and courteous when dealing with any issues.

      They are a very friendly team always available on the phone at any time if there are and problems that need dealing with.

      I have to say I don't think I would have had this level of service with any other Company.

      Andy Brown

    • Landlord Testimonial

      We know and trust our property is in good hands

      We were thoroughly impressed with Lee's professionalism and dedication in dealing with our property for letting. We found him to be very personable and approachable at times of our convenience, not his. His dedication is laudable, even handing over our property to the new tenants at a very early time on a weekend. We know and trust that our property is in good hands and will be managed excellently.

      Five Star fantastic service.

      Mr S Barnett

    Testimonials from Tenants

    • Tenant Testimonial

      Incredibly helpful and efficient

      "Would recommend One Estates to anyone.

      Lee was incredibly helpful, efficient and made sure that our move went as smoothly as possible!

      He was always happy to work around us when it came to arranging viewings etc. and made our move all together less stressful than we originally anticipated! Thank you!"

      Kelly B

    • Tenant Testimonial

      Extremely please with the service

      I have been extremely pleased with the service that I received from Lee through One Estates.

      He was easy to contact, extremely helpful and gave me lots of local information and advice. This was particularly important to me I was moving from a location over 200 miles away. Lee is a great asset to One Estates and I know that I can get help from him whenever I need it.

      C Richards

    • Tenant Testimonial

      The most reliable and contactable agency

      Dear Lee and one estate team :

      I m writing to you as I would like to take the opportunity to thank you for the friendly and professional service you provide.

      As you know I have been a tenant for many years and I can honestly say that you are the most reliable and contactable agency I have dealt with, And certainly the only one that sends (welcome home card) when you move in (which was a really nice touch).

      I will certainly contact u again if or when I move back to the uk.

      Thanks again


    • Tenant Testimonial

      Fantastic Service

      Would I recommend One Estates?............ Absolutely! I have dealt with LEe over a period of two to three months, he has gone out of his way to find us the right property - fantastic service.

      Roger B

    • Tenant Testimonial

      Quick, reliable, honest and happy

      I would highly recommend One Estates, due to the smooth dealings of my tenancy of a rented property, dealt with quickly, reliable, honest and always happy at the end of the phone when required..........thank you for all your help.

      D Kingstone

    • Tenant Testimonial

      very Kind, Very Helpful

      We found all One Estates staff very kind, very helpful and quick to respond to all my enquiries. In particular our agent Lee Newrick has been very helpful and we are very pleased with the overall service we have received.

      Bonnie K

    • Tenant Testimonial

      Brilliant, polite and great to deal with

      Very helpful, very fast, Lee was brilliant, polite and great to deal with..... Thank you

      A Stagg

    • Tenant Testimonial

      A pleasure to deal with

      Lee was a pleasure to deal with from start to finish. He went above and beyond the call of duty to ensure that our move seamless!

      Thank you you for all the effort that you went to, You are a credit to your company, I wont hesitate to recommend Lee and One Estates to family and friends. 

      Mrs Horton

    • Tenant Testimonial

      Polite, efficient service

      Polite, efficient service no issue was too much for Lee to deal with.

      Thank you.

      Sarah D

    • Tenant Testimonial

      Well done!

      Lee has been soo helpful through every step of the rental process, he made our move easy!

      I wish that every move I had made had been soo well handled, a pleasure to deal with.

      Well done!

      Miss Wilgoss


    • Tenant Testimonial

      very very happy with the the service

      Very Very Happy with the service supplied by Lee Newrick at One Estates.

      Thank You

      Luke and Samantha

    • Tenant Testimonial

      Brilliant, Honest and with character

      After experiencing five other agents in the area, I can honestly say that One Estates are a major par above the rest. Lee Newrick, the rentals manager was extraordinary in terms of his honesty and took the time to know me and my requirements well. As a result I am now very happily settled in to my new home. Brilliant, Honest and with character others can only aspire to! thanks One Estates, with Gratitude.

      Shabir Sattar

    • Tenant Testimonial

      Lee has treated us brilliantly

      Over the course of our rental application, from arranging a viewing to the signing of paperwork Lee has treated us brilliantly. He met us at 20:15 hours for a viewing which is remarkable for an estate agents.

      He has been pleasent and professional at all times, actively going above and beyond the call of duty. I shall recommend One Estates to anyone I talk with from now on, through Lee's active participation.

      Aaron W

    • Tenant Testimonial

      a pleasure to do business with.

      "Lee was very professional but also very friendly and a pleasure to do business with.

      When he showed us around the house for a first viewing, he didn't make us feel rushed and we felt we were able to get a good look around the property. He helpfully pointed out a few things about the house that we might have missed, and did a good job of making us feel at ease.

      We also found that we had more information about the property than about any other property we had viewed. The summaries on the web and in the printed pack were fantastic, and gave much better detailed information than other estate agents provided on their websites.

      After we had decided to go ahead with a rental, Lee was very helpful and efficient. All of the necessary steps were explained clearly to us. Finally, when we came to sign the documents Lee was extremely kind in offering to stay behind late at the office so we could come in after work. Throughout, Lee gave an excellent impression of One Estates and we wouldn't hesitate to recommend him or the company to family & friends.

      Thank you for helping us have a great first experience with a rented property and ensuring we had all the information we needed to make an informed, confident decision."

      Richard + Charlotte

    • Tenant Testimonial

      Really Helpful

      I wanted to write to let you know how pleased we are with our move to Bentley Drive, arranged by Lee.

      Lee was really helpful from the start of this process, aswell as showing us around also advising of other properties in the area keeping within our price range. The paperwork has been a simple and straight forward procedure too.

      Thank you Lee!!! We were really impressed that One-Estates even sent us a welcome card after we had moved in to the property.

      The house is very nice and we look forward to staying there for a long time. Many thanks


    • Tenant Testimonial

      He has made this move a pleasure for me

      ''I would recommend One Estates to anyone, my contact at One Estates Lee Newrick has been fantastic to deal with, very friendly and helpful he has made this a pleasure for me......many thanks''

      Mr Sawyer

    • Tenant Testimonial

      Hard working professional

      "Me and my partner came to One Estates in a urgent need to find somewhere central and perfect but quick. Lee Newrick was our Agent and he provided an exceptional service for us and got us into our new home within 4days of me calling him and telling him it was urgent we moved in before Christmas. I would highly recommend One Estates Services more so Lee's he is a hard working professional and is willing to put in all the hours of the day to make sure the job is done."

      All the best of luck for the future Lee

      Miss Ali

    • Tenant Testimonial

      Kind, supportive attitude

      I am extremely pleased with the whole process carried out by One Estates. I am a young girl trying to start her own life in her own place and cannot fault the kind supportive attitude I have been shown and continue to recieve.

      Thank you

      Miss Rebecca Catchpole

    • Tenant Testimonial

      Very happy with the customer service

      Very happy with the customer service at One Estates

      Miss S Taylor

    • Tenant Testimonial

      First Class!

      The quality of service I received from your letting agent Lee was FIRST CLASS.

      He was very helpful and informative. I would highly recommend your company to others.

      Five star, fantastic service!

      Mr C Edmonds

    • Tenant Testimonial

      Very helpful


      Mrs Doyle

    • Tenant Testimonial

      Fast, efficient service

      I have found the service I have received to be excellent. I would recommend anyone looking for fast, efficient service to get in touch.

      ***** (Five Stars) Fantastic

      Mr William Dodds

    • Tenant Testimonial

      Helpful and very approachable

      Lee Newrick is helpful, understanding and very approachable, always willing to go above and beyond to help.

      five stars fantastic

      Mrs Adcock

    • Tenant Testimonial

      Always there to help

      I found Lee and your company very good, always there to help.

      Lee always on the phone when I called or would phone back straight away.

      Fantastic help all the time

      Thank You

      Chris Beevor

    • Tenant Testimonial





    • Tenant Testimonial

      A pleasure to deal with

      Great Service,

      A pleasure to deal with!

      Nikki Coleman

    • Tenant Testimonial





    • Tenant Testimonial

      very helpful throughout

      Very helpful throughout the entire rental process.

      Thanks to Lee + Tracey.

      5 star service

      Many thanks, Alex + Summer 

    • Tenant Testimonial

      Very happy with the service

      One Estates were very helpful on the phone and answered any queries we had promptly. Very happy with the service.

      Sara Burton

    • Tenant Testimonial

      With me every step of the way

      Lee was with me every step of the way. He had all the information that I needed and explained everything to me step by step.

      I will recommend him and One Estates to my friends and family.

      Thank You

      Miss G Chapman 

    • Tenant Testimonial

      Goes above and beyond what is expected of them

      I would recommend One Estates because their staff, especially Lee, who goes above and beyond what is expected of them. Thanks to Lee my move from Liverpool was stress-free and enjoyable. Lee puts the needs of the customer first.


      Thank you

      Zoe Buckley

    Contact us


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