Pocock & Shaw, Ely

Great Estate Agents to deal with, a friend recommended them and I can confirm that they were well priced and do everything efficiently and professionally. I had a serious offer before my home went live and it was sold less than a week after it went to the market. Definitely client orientated, friendly and customer focused. Magnus was the main agent I was dealing with but everyone was involved in the office. Jack and Elen did the viewings and Linda put together the advert. Highly recommend using this Estate Agent as they worked very hard for me and kept me well informed for the short time I was their client. Don't take my word for it give them all and ask for Magnus. -Thalia.

I had 3 quotes from estate agents and Pocock & Shaw were in the middle which I felt was reasonable. They were already handling the house I wanted to buy so decided to instruct them to sell mine too... Magnus gave simple recommendations for what would increase chances of a sale and was upfront about all costs. It took nearly 7 months from sale to completion but I must stress that none of that was the fault of Pocock & Shaw - I would go as far as to say that without their continued effort, the chain would have certainly failed. I did not feel at any point that they had lost interest in my sale/purchase or me as a customer as the time dragged on and can honestly say they did more than they were contracted throughout the process. This ranged from speaking to solicitors, estate agents and the clients across the whole chain to try and get the correct information and where possible - push things along (things the solicitors should have been doing but were not). As another reviewer mentioned - Magnus was not always directly contactable, however the benefit of him being part of a team - there was always someone to take the call in the office and pass on a message. I would even get the odd reply in an evening while Magnus was doing the weekly shop because he had not managed to reply during the day but knew I was expecting a call. They really earned their money at the end when tensions were high and Solicitors were not proactively trying to do the exchange within the chain. It Was Magnus and Greg calling the solicitors and clients to co-ordinate and keep me updated on where the issues were. Even after the sale/purchase - Magnus has contacted me on 3 separate occasions as a courtesy call to make sure all is OK and that there was nothing further I needed help with.I hope I don't need to move for a very long time - but if I ever find myself in that position again - Pocock & Shaw will definitely be my first port of call and I would recommend their services to anyone looking for a good estate agent that is focused on your needs and not just the financial gain from another sale. - Mr C

Thank you very much for all your help, advice and support through the process - Best wishes Sam. You're amazing but I think you already knew that! No truly from the moment of meeting you at Chestnut Way you have had my dad's best interest at heart. Excellent customer service from someone who obviously knows his job! - Amanda & Peter.

Excellent service! They managed to get a buyer for my house in less than a week so that I could get the house I wanted. Fantastic and I can't recommend them enough! - Lorriane

Thank you all for all your help and support during our recent house sale and purchase. We all love our new home - it is all we hoped it would be and more! Thank you. - Simon, Marie, Jennifer and William. Thank you for making my sale so quickly and trouble free! - John.

I just wanted to thank you for your professionalism and help getting to finishing line! I have never met anyone who has successfully managed to make me part with over 1500 (compared with purple bricks which before you came round we were going with) but it was money very well spent . Thank you again - S.C

Dear Greg, We would like to express our thanks to you and your team with our recent house sale and purchase. Our first house move in 21 years was for us a stress free experience and that is a result of your efforts. Would we recommend Pocock and Shaw? Absolutely and we have already recommended you to a number of people. Many thanks for all your help and who knows in another 21 years we may need you again! Kind regards - Gary and Sharon.

Magnus, Jo and Pocock and Shaw Staff, We would just like to express our thanks to all of you at Pococks. I thought our house price was cheeky but seemed to be perfect for the buyer - Well done Magnus!! We are extremely happy in our new home and we already know half the street. Many thanks again. Mel, Ian and Raff.

Pocock & Shaw have been beyond amazing! The efforts of Magnus and Jo, who also took on the communication of my private purchase, through what has been a very stressful and pressured process due to ridiculously bad conveyancing firms, managed to help turn around the chain in 11 weeks from instructing solicitors to completion. This has been a phenomenal turn around given that we were dealing with the sale/purchase of a shared equity property and the purchase of a properly who's owners no longer live in the UK. Would highly recommend! - Sarah

Pocock have been handling our sale and purchase in Ely for the last couple of months. They have been outstanding throughout the whole process. Providing good clear information and support with a sense of urgency. They have acted with a sense of urgency at all times and really provided a personal service. I would highly recommend them to anyone selling their property. - Louise

We never thought we would ever get to the stage of writing to thank you for making our purchase at a house in Ely. Possible. But now - many thanks for all your help - Best wishes and thanks Ken and Phyl.