RiverHomes, West London

Francis and Phillip at RiverHomes were fantastic. Our sale turned into a saga, with quite a few twists, not always pleasant. Not only were they unstinting in their efforts to sell our house, their support and optimism when the going got a little tough was very much appreciated. They really helped us at a stressful time, and though estate agents sometimes deservedly get a bad rep, I now understand just how hard the good ones can work. Many thanks to them and their team. - Catherine Cusack

I can simply describe our experience with RiverHomes as excellent and pain free. To describe the sale of our property via RH as smooth would be an understatement. If ever two people personified the positive role an estate agent can/should play in the sale of a property it was Phillip and Sue. Phillip demonstrated real knowledge of the area that we were selling in and what type of buyer is attracted to it. He also had in-depth knowledge of recent sales prices in our block and how our property measured up to them. Choosing an estate agent is somewhat daunting but again Phillip made this choice easy as he was able to clearly differentiate RiverHomes from their high street chain competition and articulate how we would specifically market/sell the property. Having chosen to work with RiverHomes, they then worked extremely quickly to get our property photographed promptly and listed. As we had already had an offer on an onward purchase speed was of the essence and we went under offer within the first weekend. Our experience with Sue, who handled the day-to-day process of progressing the sale was equally excellent as to that with Phillip. We had no issues with the buyer of hiccups with the process as can happen. Communication was regular and prompt when required. - Chiswick Seller

I have no hesitation in recommending RiverHomes. We chose to sell our house exclusively through RiverHomes and never regretted the decision or disappointed by the service. They were professional, polite, sensitive, helpful and efficient. Thank you to Phillip, Tamir and the rest of the team. - Jessica Finnis

We bought our beautiful house through RiverHomes and I was happy with their professional and relaxed attitude particularly Sue who was our agent. - Francesca Farrell

What a fantastic team at RiverHomes! They are friendly, knowledgeable and professional. Sue, Phillip, Beth and team have been so helpful throughout the purchasing process. Thank you! - Therese Lloyd

I am indeed delighted with this very kind gesture and many, many thanks for the favour extended to my beloved wife and I. First, I wish to express my appreciation for the warm reception and kind attention you and others at RiverHomes gave to my beloved wife in your office and during the inspection of our property. Thank you. Also, it is indeed a delight that property is in a good state and the tenants are enjoying their stay. Once again, your kind gestures to my darling wife is appreciated. It is indeed comforting to have a diligent personality overseeing the property as reflected in your mail . - Mr A Adebimpe

I am renting my home out through RiverHomes. Francis Stickney, Sue Day and Annabel Siong have all been exemplary. I would highly recommend them to anyone with a property by the river that they wish to rent out. - David Devereux

Sue is very professional. In my case, once she had identified a prospective tenant, she worked longer hours to negotiate and agree the rent. Once this was finalised she worked very efficiently to move the tenant into the apartment within a week. Well done. - Ms P Patel

Tamir and Beth helped us to find, view and rent a flat in W4. The service offered by them - and all at River Homes - was professional and friendly; every aspect of the procedure was handled with efficiency and an eye to detail. They made the whole process stress-free and we would definitely use River Homes again and recommend them to others. - Jonathan Izard

I found myself looking for a rental property at very short notice after a bad experience with a well-known high street estate agency. Sue at RiverHomes could not have been more helpful. All negotiations were handled with maximum transparency and minimum fuss. As a smaller office, RiverHomes has a more local and personal feel: everyone in the office knew who I was and went out of their way to be accommodating. Their management team is great too. - James T