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Happy New Year!
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    Cold February
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    With the temperatures dropping again Spring still seems a long way off, however in the Lettings office we have plenty to keep us warm and smiling. 

    Record move ins and applications during January and properties continuing to turnover very quickly have kept us busy and warm.  In fact one of the Head Consultants to DMBC viewed one of our properties at 9.15 am last Thursday and the following day at 11.00 am he was signing the tenancy agreement and collecting keys, referencing done, inventory prepared and documentation ready and waiting for him.  

    To say he was impressed is an understatement and needless to say he was very happy with our service and so was the Landlord = a good day at the office! 

    Why not call Kate or Sarah to discuss your superior service 01302 303485
Contact us


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    Choosing your Letting Agent can be a confusing process, you need to choose an Agent with whom you feel confident will provide you with the best service and be assured that they will be acting in your interests at all times.

    Not sure which agent to choose?

    To help you decide, here are some key questions

    1. Are you a member of a professional organisation ie ARLA, "SafeAgent"?
    2. How many years have you been doing lettings?
    3. What about your staff - how experienced are they?
    4. Which tenancy deposit scheme do you belong to?
    5. What management options do you offer?
    6. What are your fees? Most importantly what is not included?
    7. Do you charge renewals to the landlords and tenants - if so how much?
    8. Where and how will you advertise my property?
    9. Do you have a list of tenants waiting for my property?
    10. How quickly can you start marketing my property?
    11. If there is more than one tenant who wants my property - what happens then?
    12. Do you carry out property visits, if so how often?
    13. What do you do if the tenant stops paying rent?
    14. Do I have to pay any fees upfront?
    15. What happens if I change my mind and want to withdraw the property?

    The Association of Residential Letting Agents

    The Association of Residential Lettings Agents (ARLA) is a professional membership and regulatory body for letting agents and letting agencies in the UK. ARLA recognised the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important sector of the property industry. www.arla.co.uk


    SAFE Safe Agent Fully Endorsed - is a mark denoting firms that protect landlords and tenants money through client money protection schemes. www.safeagents.co.uk

    My Deposits

    mydeposits is a government-authorised tenancy deposit protection scheme. It is designed to enable landlords and letting agents in England and Wales to take and hold a deposit for the duration of the tenancy. www.mydeposits.co.uk

    The Property Ombudsman

    Robinson Hornsby is a member of The Property Ombudsman (Membership No N02004). The TPO offer an independant redress scheme in the unlikely event that you are unhappy with the service that you have received. (www.tpos.co.uk)

Contact us


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    Your first contact with Robinson Hornsby is usually to ascertain whether we have a suitable property for you. To enable us to meet your expectations and find the right property for you we will ask you a range of questions...... we are not being nosey but maybe just a little inquisitive!! Plus you can choose to be instantly notified as new properties become available through text and email alerts.

    We don't want you to waste your time viewing properties which do not meet your requirements, in order to match you to the right property we will ask:

    • What is the maximum rent you wish to pay?
    • In which area do you want to live?
    • How many bedrooms do you want?
    • Do you have any pets?
    • Do you smoke?
    • How quickly are you looking to move?
    • Are you in full time employment?
    • We will also need your contact details including your address, email and telephone numbers.

    We will then explain our referencing process, which is simple and straight forward and is carried out via text message, online completion of forms and email.

    Your viewing appointment will be made at a time to suit you, depending on the property the viewing could be with our staff, the existing tenant or indeed the landlord. This appointment will be confirmed to you by text message and/or by email. Please if you can't make the appointment - please call and let us know.

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    After the viewing we will contact you for feedback and if you are interested, start your application for the property, making sure that both you and the landlord are in agreement to the terms and conditions of the proposed let.

    At this stage you would pay the applicable agency fee (as outlined below) to reserve the property, and pay for your references and tenancy agreement.

    References are completed out of house by Van Mildert (further details on their processes, and the checks they will carry out can be found at www.vanmildert.net).

    In certain cases a Guarantor must be provided at the start of the tenancy and for as long as it continues. The Guarantor must be referenced as well as the tenant. They will also be required to sign a Deed of Guarantee and provide photographic Proof of Identity at the signing of the Deed.

    Following successful completion of references, we would contact you to arrange your move in date, and a convenient time on that day for you, and your guarantor (if applicable) to attend our office, sign the agreement and pay the appropriate monies, usually being the first months rent and deposit.

    The majority of our properties are managed by ourselves, therefore we will continue to be your first point of contact once your tenancy has started. More specific information in the form of a Managed Tenants Guide will be supplied to you at the move in appointment.

    Some Landlords do however choose to manage their own property, in which case the necessary contact details for your landlord will be given to you at the signing of the Agreement.

    Deposits paid on properties will be protected with My Deposits, you will be notified of this within 30 days of your tenancy commencement.

    Robinson Hornsby are here to help you have a trouble and stress free tenancy regardless of the service that we offer the landlord - we are available at the end of the phone or email to provide you with assistance and help.

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    Robinson Hornsby Agency Fees are listed below for your information:

    1 Person including references and tenancy agreement £195 + VAT @20% = £234

    1 Couple including references and tenancy agreement £215 + VAT @20% = £258

    2 Sharers including references and tenancy agreement £255 + VAT @20% = £306

    Additional sharer £75 + VAT @ 20% = £90

    Guarantor (added later) Including Guarantor agreement £50 + VAT @20% = £60

    Saturday move-in £50 + VAT @20% = £60

    These fees are paid when a proposed tenancy is agreed. Upon successful completion of the references a proposed move in date is discussed and agreed. Most tenancies are prepared on an Assured Shorthold Tenancy for a minimum of 6 months, however longer agreements can be negotiated.

    This initial fee will not be returned if you withdraw your application for any reason. It would be refunded, however, less any specific costs we have already incurred if, due to unforeseen circumstances or the landlord withdraws the property from the market. If a property is withdrawn, at any time, Robinson Hornsby cannot accept liability for any costs or inconvenience suffered by the applicants.

Contact us


  • Team Member

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    Kate Pope - Lettings Manager
    Kate heads up our Lettings department as our manager with a wealth of rental experience, over 20 years to be exact!
    Nothing will phase her; polite, well spoken, nothing frustrates her more than not being able to solve a situation (so much so, this has never been the case!)
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    Sarah McMahon - Lettings Valuer
    Sarah is used to dealing with clients from all walks of life, spending most of her time out on the road. Doing the deal with viewings, and using her wealth of knowledge to value your property for let, nobody is better than Sarah when it comes to ensuring you, and your property receive the exact service you require.
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    Carol Readman - Lettings Assistant
    Cheerful, hardworking, loyal and trustworthy - What else could you possibly need in a lettings assistant! Carol mainly deals with the setup, and renewal of tenancies to negate void periods and is a truly valuable team member.
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    Debbie Walker - Property Manager
    Our property manager works hard making sure your lettings properties are being well managed, carrying out inventories, visits, and checkouts, plus keeping you updated every step of the way.
    Debbie truly is a hard worker, dependable, and conscientious.
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    Jake O'Brien- Property Co-ordinator

    Jake has become invaluable to our extremely busy lettings office. Providing all the team with support and assistance, Jake deals with safety regulations and ensuring compliance, arranging maintenance jobs, property visits and ensuring that your lettings properties are being well managed and looked after.

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