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User Guide

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    Founded in 2010, Southern & West Lettings is a family-run company which began life as a two-person agency and is run today by Steff Mc Ginn and her professionally trained and highly motivated team, who are passionate and focused, ensuring our valued customers receive the highest standards of service every time. Between them, they have over 30 years' experience working locally in the Property Industry.

    As well as our unrivalled local knowledge, what sets Southern & West Lettings apart is the truly personal and individual level of service that we offer each and every one of our customers. We aim to provide a highly tailored service that exceeds your expectations and we are proud of the fact that so much of our business comes from direct client recommendations.

    We look to build long term relationships with all of our clients and continue to grow the company based on our reputation for customer care and satisfaction.

    We pride ourselves on being experts in our field, providing tailor-made packages, innovative services and totally transparent and straightforward advice to our clients.

    Speak to one of our friendly team today or pop into our office in Longham and find out how we can help you.

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    Branch Opening Hours

    Monday 9.00 - 18.00

    Tuesday 9.00 - 18.00

    Wednesday 9.00 - 18.00

    Thursday 9.00 - 18.00

    Friday 9.00 - 18.00

    Saturday 9.00 - 12.00

    Sunday Closed

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Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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    Southern & West in Bournemouth provide a highly professional and personal service to find you the property that best suits your needs. Picking the right Estate and Lettings Agents is nearly as important as picking the actual property itself. At Southern & West, our highly qualified and experienced team are here to guide you through every step of the property selection process.From deciding on your ideal property to moving in, we have it covered. Our growing property portfolio includes everything from studio apartments in Bournemouth town centre to cosy family houses in some of the most adoring locations in Dorset. Once you have found your perfect property and want to make it your home, Southern & West will do everything we can to make the transition as quick and smooth as possible.

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    One of our goals at Southern and West, is to be the best property letting agents in the Bournemouth, Poole and Dorset area.

    We acknowledge that to achieve this we must provide landlords with a first-class, cost-effective service and manage each property as if it is our own. Our services are tailored to fit the individual needs of our landlords to ensure they get the best price in the quickest time possible. Our experienced team will work tirelessly to ensure:

    • Your property achieves maximum exposure across the Bournemouth, Poole and Dorset areas. We work in tandem with online platforms such as Zoopla, Right Move, Property Finder, Prime Location and Gumtree to put your property in front of potential tenants, and promote your property via our Facebook page.
    • We achieve the best price for your property by continually researching market and making you aware of any upcoming trends.
    • We let your property to the best suited tenants to ensure it is in safe hands. Each potential tenant is assessed for suitability, with the landlords' interests at heart. All tenants are fully referenced before any confirmation paperwork is sent out.
    • Your property is managed by an experienced team that you can trust. We aim to provide a hassle-free service as part of our full management scheme.
    • You receive your rent on time and in full. Ask about our rent guarantee options.
    • We get all this done in the shortest time possible.

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    Being a landlord doesn't have to be time-consuming.

    At Southern and West, we work hard to manage your property so you don't have to. Below are some basic responsibilities you may have as a landlord.These can change depending on your property circumstances, so please ask a member of our team for further clarification. Get in touch with us today on 01202 232323.

    • Arrange and schedule any repairs to the property
    • Arrange and schedule any maintenance to the property
    • Ensure any furniture and equipment supplied as part of the tenancy agreement complies with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 as amended in 1993
    • Ensure an annual Gas Safety Check is completed
    • Ensure all electrical appliances supplied as part of the tenancy agreement comply with the Electrical Equipment (Safety) Regulations 1994
    • Transfer the management of all utility bills to the tenant (Southern and West will inform the utility providers of the changes, but we do not take responsibility for any errors caused)
    • Keep up-to-date with payment of buildings insurance
    • Keep up-to-date with payment of any mortgages on the property
    • Keep up-to-date with payment of any management fees (if a block of flats)
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Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties
User Guide

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    Becoming a tenant with Southern and West couldn't be easier.

    Our team will help you to find the right rental property in the Bournemouth, Poole and Dorset area to fit your requirements - no more looking at properties that don't tick the right boxes. There are 4 simple steps to becoming a Southern and West tenant:

     

    Step 1 - Register your interest

    We'll ask a few questions to ensure we know exactly what you are looking for, and will scour our portfolio of local properties to see what fits within your requirements. We'll talk you through the properties features and arrange for a viewing. We are regularly taking on new properties to let, so even if we don't currently have anything suitable make sure you register your details with our team so as not to miss out.

    Step 2 - Getting on board

    You will be required to fill out our application form and provide photo ID (driving license or passport), current employment details, current landlord details and guarantor details (if required).

    Step 3 - Arranging a date

    Once your application has been processed and approved, we will be able to arrange a moving in date. We will advise you of the deposit required to complete the process.

    Step 4 - Sign and move

    All you need to do is sign the agreements and the keys will be handed over ready for you to move in. We'll contact the utility companies for you and help setup the standing order for your monthly rent too, leaving you free to settle in your new home.

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    We like to keep the process of letting a property simple, which helps ensure your tenancy is straightforward and hassle-free. Below we have outlined some responsibilities you may have as a tenant:
    • Ensure rent is paid on time to Southern and West or your landlord.
    • Paying for utility bills, including water & sewerage
    • Covering the cost of a TV Licence and other paid TV services
    • Council Tax bills
    • Obtain contents insurance and keep up with payments
    • Ensuring the bins are regularly put out for collection
    • Ensuring the windows are kept clean (unless maintained as a block of flats)
    • Report any maintenance issues quickly
    • Keep the property, including any fixtures and fittings, in a good state of repair. This includes ensuring that the garden is maintained at all times.

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    Permitted Fees

    Permitted Payment - Loss of keys, security device, parking Permit

    £35.00 inclusive of VAT (Cost of keys/security device)

    Permitted Payment - Early Termination/Surrender of Tenancy

    £426.00 inclusive of VAT

    Permitted Payment - Change of Sharer

    £426.00 inclusive of VAT

    Permitted Payment - Variation or Novation of Contract

    £50.00 inclusive of VAT

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Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties
User Guide

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MEET THE TEAM

  • Introduction

    Meet the Ladies at Southern & West Lettings who are not only armed with excellent knowledge and a wealth of Lettings Experience, but together with their approachable manner, will offer you honest and friendly advice on all matters relating to Lettings. With a large percentage of their business coming through recommendation, this gives testament to the quality of the service they provide to their clients.

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    Steff Mc Ginn - Lettings Manager
    Steff is Southern & West's Co-Owner and Senior Manager, bringing 20 years of Estate Agency Experience both in the Uk and abroad. She has a good knowledge of all the legal aspects associated with letting your property along with having a strong background in lettings and property management. Steff has been with Southern & West since 2011 and she oversees both the lettings and property management sections. She has adopted a friendly, practical and professional approach in her dealings with new and long standing clients and staff. Leading the Company Steff is very hands on and is always refreshing office procedures to benefit clients and staff alike. Steff likes to keep fit when away from the office as well as spending time outdoors and with her Cats.

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    Lauren Steel - Apprentice Negotiator
    Apprentice Negotiator/Administrator Lauren is the newest member to the Lettings Team, her career In property has only recently begun starting as an Apprentice Negotiator/Administrator learning the Southern and West way! She has a passion for property and enjoys learning about the Real Estate Business. As well as this, she has a great knowledge of the surrounding area as she's lived locally for many years. Lauren has several years of customer service experience as she has worked within many face to face jobs previously. In her spare time, she likes to go on dog walks and travel to unique places.

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    Ronnie - Photocopier Executive
    Ronnie is in charge of all the Photocopying and Scanning in the office. In his spare time he enjoys eating Dreamies and sitting in the bathroom sink.

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    Reggie - Client Schmoozer
    Reggie is in charge of getting attention from any clients entering our office. His job role includes allowing strokes and generally demanding attention. In his spare time he enjoys scratching the sofa and waking up the owners at 5am for breakfast and cuddles.

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    Teddy - Security
    Teddy is an essential part of the team providing us with the highest form of security. Once you have been granted access to the office, he enjoys receiving fuss and strokes. In his spare time he enjoys playing fetch and eating treats.
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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial

      Mr S Goodwin
      We have used Southern & West for many years to find tenants and manage numerous properties in Bournemouth and Poole and have always found them to be very efficient, well organised and highly effective letting agents.

    • Landlord Testimonial

      Miss H Miller
      Southern and west have been an extremely efficient, professional and friendly team who have gone out of their way to assist in any way they can - I am most impressed.

    • Landlord Testimonial

      Managing Director of Marmaston Investments Ltd
      As well as property development, the company has a large portfolio of rental properties which we are happy to entrust to Southern and West Lettings. They consistently achieve excellent rental value with properties being let and re-let quickly to good quality tenants

    • Landlord Testimonial

      Mr W Kellow
      I have had the pleasure of using Southern and West over the past couple of years. I have always found the staff more than efficient and helpful either via telephone or in person at the office. Steff is very proactive in both her dealings with myself and arranging tenants. There always seems to be a line of potential tenants if you suddenly find a property vacant. Highly recommend Southern and West to anyone in the property market.

    • Landlord Testimonial

      N Crump
      really happy, could even say excellent. Will recommend you and always use you to let my properties again'

    • Landlord Testimonial

      Mrs A Page
      very happy with your services, have had some blips with the tenants but you have sorted it quickly'

    • Landlord Testimonial

      Mrs S Larcombe
      We have been so impressed by Southern and West. Any problems we have had have been dealt with quickly and very professionally. All staff are very friendly and genuinely interested in helping you.

    • Landlord Testimonial

      Miss J Curnow
      Thanks to all of you at southern & west. I couldn`t ask for better management.

    • Landlord Testimonial

      Mr R Allen
      I would like to take this opportunity of thanking you and your staff for the excellent service that has been rendered to my wife and I. Professional, efficient and delivered with good humour. Thank you all very much.
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    Disclaimer

    The content on this Microsite has been uploaded by Southern & West Lettings, Ferndown. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Southern & West Lettings, Ferndown. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Southern & West Lettings, Ferndown. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.