The Flatman Agency, Reading

What will you do with all that spare time! I'm having a party when this is all over!!Seriously can't thank you enough for all you've done on this. You've been amazing. Wish all agencies were like you guys... Hayley

I wanted to take this opportunity to write to you and thank you on behalf of Zoe and myself for the first-class services you have provided us over the past 3 years. From the outset, it has always been a pleasure to speak with you about any matter concerning our property and we have constantly felt that our interests were never compromised and were always prioritised by you and your team. Should we ever require property services in and around the Langley area again you can rest assured that we will be in touch and have no hesitation in recommending Flatman's to potential new clients. With kind regards, Damien.

We originally chose Flatman's because they were the cheapest but soon realised we had hit the jackpot with estate agent choice. From the outset Flatman's were friendly, dependable and worked hard to find us a buyer and negotiate a good price, constantly keeping us informed of progress and even ensuring our cats where all present and accountant for after viewings. Between agreeing on a price and completion of our chain, the transaction was traumatic with numerous problems! I truly believe had Flatman's not been so supportive and proactive in the process, our move would never have happened. They were the central communication point for everyone in the chain from our buyer up to building contractors at the top being heavily involved in every aspect of the transaction. The service they provided was far above what is expected from an estate agent, they keep us constantly updated to the point I often felt like I was their only client. Even my solicitor sent her thanks to Jamie Flatman for his support as it made her job so much easier. I will forever be thankful and faithful to the Flatman partnership and would encourage everyone to use them. Alan and Jamie in particular are worth their weight in platinum! If you chose Flatman's you will soon feel indebted to them like I do, when that moment comes, Jamie's favourite tipple is Chateauneuf Du Pape J Claire Matthews

Jamie Thank you once again for all the hard work you and your team have put in throughout the last few months. There were so many occasions when I thought it seemed too good to be true and that the process was running too smoothly. The reality was just that - everyone at Flatman Partnership made buying and selling a home seem so easy (even with a 9 month old baby)!!I'm very glad that Flatman Partnership dealt with both the sale of our old home and the purchase of our new home. It just meant that there was so much clarity and control and I was kept in the loop at all times. Justin's professionalism and consultative approach was second to none. Who would have thought that even in tight market conditions, Justin was able to find us lovely first time buyers to put an offer down just 3 days of the house being on the market (when we were on holiday!)?!Flatmans is like a "one-stop shop". Not only are your staff extremely capable and helpful, you were able to recommend Rob from Advoco Financial who helped us out with building and contents insurance. The excellent relationships you have built with partners like Rob and Claude Fenton are obvious. They all share the same ethics and customer service excellence as yourselves. Where most external companies will forget about the customers after the transactions have gone through, Flatmans and Claude Fenton have both provided ongoing support to demonstrate the passion you have for your jobs.As Fitz at Sahana Enterprises said, they don't build houses, they try to build a home for families. You and Sahana have done just that.We have, and will continue, to recommend Flatman Partnership to all those who are thinking of buying or selling houses.Thanks again.Best, Celine Plum

I'm really happy with my relationship with you - both you and Nick are approachable responsive and pragmatic. As a landlord living abroad, I have found your service to be invaluable. Everything happens as it should and I have as much or as little as involvement as I choose. I like the ability to communicate and receive my statements by email and when I do need to get in touch you are always responsive and friendly. Long may it continue! Mandy Knight - Marsbrook ( landlord)

From start to finish, our experience with Flatmans has been superb - very painless and professional. From considering a 'buy-to-let' investment, to being contacted with a potential property the experience has been made very easy for us; everything has been done without it affecting our busy lives. At every turn, Nick and his team were there to answer all our questions . They went 'above and beyond' what was expected of them to make the buying process as smooth as it could be - and then went on to let the property with minimal fuss. Tenants were found within a couple of weeks of completing and moved in on 23rd December which significantly reduced any 'void' period and stress over the Christmas period. Overall, the service scored 10 out 10 and we will be approaching them again when we are ready for our next investment. Peter & Caroline Shrimpton (new Buy-to-Let investors)

As professional Landlords with a growing portfolio of domestic and commercial properties, it is vital to us that we have a Letting Agent that we feel is really working on our behalf, keeping a close eye on matters day-to-day; identifying new prospective purchases, ensuring that rental levels are appropriate and are collected and, of course, ensuring that any problems are identified and dealt with in a timely manner.Naturally, we were looking for an Agent that would consider our commercial interests - in terms of both the financial return and safeguarding our valuable assets - which the team at The Flatman Partnership definitely do. But we wanted much more than this. We were keen to find an Agent that would be friendly, reliable and professional for us to deal with AND one which would ensure that our tenants enjoyed a reliable, professional and friendly experience from beginning to end. In the Flatman Partnership we have found this - and more. VT Partnership

As I live abroad I needed my property looked after. Flatman's have been doing so for many years. They have provided excellent service and are very responsive to any queries the tenants may have. Patricia Williams (landlord)

Now that the final stage of our project is complete Pam and I would like to say a big thank you to all at The Flatman Partnership. Without your expert help we cold not have moved from an aspiration, to a project, to a successful conclusion. Guiding us through all the elements of land purchase, new build and marketing of our old property so expertly has, we feel, been the difference between frustration and satisfaction. Thanks once again to you all. Sincerely, Pam and Ian McMinn

Ian and I would like to send the whole team at Flatmans a huge Thank You! We struggled to sell our property with Parkers for months (about 6!) thinking that we we're just unlucky with people pulling out and messing us around. However, at the same time we started to have reservations about our agents. At this point we'd lost hope and were starting to feel the stress, especially with a wedding to organise too... Then came along Flatmans! You are the opposite of everything I have experienced with other agents. You treat us like individuals, taking the time to get to know us and giving a much more personal service. You are thorough, organised, prompt, efficient and very knowledgeable. But I also feel that you go above and beyond what you could expect from most other agents, especially larger or national companies. You have been so extremely kind, helpful and genuine. I can say that I trust you and feel that you show respect, honesty and integrity to not just us but the buyers too. I would definitely use you again, even if our house wasn't in Reading!! You can't put a price on that sort of trust. My advice to anyone being bombarded with lower and lower percentages or fixed rates from agents is to not be sucked in; it is a very false economy! Once we had moved over to Flatmans we sold our house within weeks and the sale went very smoothly, I am certain this is not luck but due to the diligence of the Flatmans team. Many thanks again for finally relieving us of the stress that can be house selling. We are now looking forward to setting up a new home and getting married. Regards Julia and Ian

From start to finish, our experience with Flatmans has been superb - very painless and professional. From considering a 'buy-to-let' investment, to being contacted with a potential property the experience has been made very easy for us; everything has been done without it affecting our busy lives. At every turn, Nick and his team were there to answer all our questions . They went 'above and beyond' what was expected of them to make the buying process as smooth as it could be - and then went on to let the property with minimal fuss. Tenants were found within a couple of weeks of completing and moved in on 23rd December which significantly reduced any 'void' period and stress over the Christmas period. Overall, the service scored 10 out 10 and we will be approaching them again when we are ready for our next investment. Peter & Caroline Shrimpton (new Buy-to-Let investors)

That is perfect, I cannot thank you enough. You and Justin have been very helpful! I will not hesitate to recommend your company. Kate

I ended up needing to sell my Mum's house after she moved into a flat closer to my family, more than an hour from Langley. Nick Barker handled the sale as well as many other issues to do with the house saving me a great deal of time, money and energy. We found Flatmans to be excellent and would highly recommend them to anyone. The house was sold in a difficult market and we are very satisfied with service provide and grateful to Nick and his team for all their help. Nick Brummitt

Dear Nick & Co, Just wanted to say thank you so much for all your help and support selling our house over the last few months. Your care and understanding also, it has been so appreciated. We would recommend your estate agency to anyone. Brilliant customer Service. Lynn and Dave Hill

Thanks so much for all your help with our purchase. We love the house and are so pleased that with your help and proactive action we could buy it without sharing the equity.We will certainly come back to you in the future and recommend you to friends and professional acquaintances.I will certainly not use the same solicitor who for the past two weeks has ignored all my calls and only responded to emails when I have sent automated requests. He has even undercharged us by £100 so he can't even add up!Thanks again and best wishes for the future. Kind regards, Sonia

To Nick and Trudy You both made the process very smooth, it was very much appreciated. Buyers Fox Road

I have been dealing with ''Flatman Partnership'' for about 2 years and have found all the staff to be very helpful and always sorted out any matters without delay. I would recommend Flatman's any day. Khaliq Sheikh ( Landlord)

Dear Nick and Team Just wanted to say a big thank you. I could not do your job, how do you remain so calm and patient?!!! The Rakes - Brands Road

I just wanted to take this opportunity to thank you and The Flatman Partnership in the very professional and caring way in which you handled and ultimately successfully conducted the sale of my late uncle's house.These situations can be very delicate and your sensitive approach combined with excellent market knowledge helped not only quickly identify us a buyer for the property with your "open house" approach but also to ensure that we reached a sales and an acceptable price - not easy in this present economic climate!I would not hesitate in recommending you to anyone. Yours faithfully Gary Goodenough

Dear Michael and The Flatman Partnership, Having recently completed a rental agreement with you, we just wanted to let you know how professional we found you to be. In an industry such as yours, it was refreshing to deal with a company as efficient, courteous and friendly as you proved yourself to be. Unfortunately, we found many agencies who did not operate to a similar standard so thank you and we will not hesitate to recommend you in the future. Regards, Tim and Hannah

Dear Jamie, Following the successful conclusion to the sale of part of my mother's garden for development, I should like to take this opportunity to thank you and your company for your help in achieving this.I remember you saying, before you took the property on as agent, that selling land was not like selling a house How right you were! Without your personal help - informed, patient and good humoured - and that of the excellent specialists you were able to draw on, both legal and planning, I doubt whether we would have achieved the result we did. This especially in light of what proved to be a complex and frustrating affair.My heartfelt thanks to you all and my best wishes to your company for the future. Sincerely, Christopher Sims

It was only 2 years ago that you telephoned me with a proposal to build a 2 bedroom bungalow for a couple who were looking to downsize and then buy there existing plot and try and get planning for 2 large bedroomed detached properties.The agreement that you drew up was by its nature complicated to cover all eventualities. Happily due to the Architect, Client and Wokingham Borough Council Planning Department all working together well under your guidance, it was in fact a very straight forward set of transactions.I think 2 years must be a record to get planning permission on the bungalow for the Mc Minns, building the bungalow, getting them moved in, getting an acceptable planning permission for their old plot, then building and selling the 2 large houses.Now that we have completed on the sale of the last property I would like to thank you and your team for the professional and friendly way that the whole development went. From the first meeting with the Mc Minns to the sale of the last property I have felt supported and that the outcome was fair and equitable to all parties concerned.I would be delighted to work with you and your team should any similar opportunities come up in the future. David Payne

Hi Mark, I had a very good experience of working with you (twice!) and as I understand it, I was one of Flatman's first clients when the firm started. As a company you were professional and efficient, straightforward to deal with. HTH.Best regards, Nick

Nick, Many thanks for all your help and going the extra mile on our behalf. Very best wishes for the future Langleys No 1 estate agent!!! Thanks again. John and Irene

To Michael & Jamie, Thanks so much for all your help and patience with selling my house. A bit of a marathon run but we got there in the end and all without loosing our cool, temper or profit!!Well done and thanks again Kirsten Jones

Hi Tracy, Thanks for an update. It's good to see some stats from RightMove. We do monitor the market as well and could see that the buyers are not there at the moment. Gloomy economy predictions are not helping either.We also agree with you that the property is there at the right price at the moment and with 14 viewings so far we think you guys are doing great job. All other agents have tried by now to get the business, but once I said we had 14 viewings, usually they go quiet. We will carry on trying to keep the frustration to ourselves and hopes high for good outcome later on.Thanks very much for all your hard work, Majo

The renting service of The Flatman Partnership is very efficient and to the point. Very happy with it. I have been with them for many many years. I want to sell one of my houses and have put it on the market with The Flatman Partnership without even thinking of using another agency. Ann Astleford (Landlord)

Dear Jamie, As you are probably aware Katie is now settling into her flat.We could not let this event pass without writing to you to express our sincere thanks for all your efforts over recent months - you were a tower of strength! Whilst the Homebuy route did not prove successful we know that it was your assistance which put Katie on the way to a successful outcome.We admire the way you spoke to the young people. You always seemed to have a moment for us on the phone.Thank you also for recommending Rob to the family - he has been a champion and we would like him to know just how very much Katie and her parents appreciated his patience, guidance and constant availability for them.We send our very best wishes and, of course, our sincere thanks. Carol and Sammie Armstrong

Just a quick email to say thank you so far for the impeccable Service, never met a better letting agent.Cheers, Steve