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User Guide

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           THE ESTABLISHED FAMILY LETTING AGENCY

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                 THE AGENT DEDICATED 100% TO LETTING !
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         DON'T MISS OUT ON OUR SPECIAL OFFER ON FEES ! 
                              CALL 01225 869235 TODAY 

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                                   RENTERS RIGHT BILL 
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                WHAT DOES THIS MEAN FOR LANDLORDS ?

    • Section 21 Notice Periods -BEING ABOLISHED
    • Smoke & Carbon Monoxide Detectors changes
    • Tenancy Agreements - no more fixed terms !
    • Awaabs Law 2024 - what does it mean to private residential landlords
    THE ABOVE IS ONLY A FRACTION OF THE CHANGES IN LEGISLATION - As specialist agents we are aware of recent changes and potential changes and how this will change the rental market for Landlords

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                  WHY CHOSE THE TOTAL LETTING SERVICE 
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    • The Total Letting Service is the Leading Specialist Agent in the local area with over 300 properties in our portfolio
    • COMPETITIVE FEES
    • Range of Services from Introduction to Fully Managed
    • RENT & LEGAL INSURNACE  Ask for details
    • Advice on the Renters Rights Bill and what this means to you as a landlord

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    FIND TENANT ONLY SERVICE 
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    This service provides :

    • visit the property to discuss rental value
    • Ensure the property meets all legal requirements
    • Advertise on Rightmove 
    • Qualify all enquires before arranging viewings 
    • Accompany viewings 
    • Provide feedback to landlord following viewings
    • Discuss applications from potential Tenants 
    • Complete Right To Rent checks
    • Full and comprehensive Reference & Financial checks
    • Arrange all the legal paperwork , Tenancy Agreement etc
    • Prepare inventory & Schedule of Condition (if required)
    • Receive 1st Month's Rent & Deposit 
    • Register Deposit ( if required)
    • Arrange Signing of Tenancy etc , release keys 
    • The Landlord then manages directly 

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                 RANGE OF MANAGED PROPERTY SERVICES 
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          We take care of the Management of The Tenancy !

           This is the basis of our  Managed Service which we                      design around your individual requirements 

           As above plus :

    • Day To Day Management of Tenancy
    • Notify Utility Companies of change of bill payer
    • Maintenance - inc 24 hours / 7 days a week cover
    • Process Rent and forward Statement  to Landlord
    • Pay contractors on landlords behalf
    • Ensure Legal Compliance -dealing with Renters Rights Bill changes on behalf of Landlord 
    • Routine Visits 
    • Point of Contact for The Tenants 
    • End of Tenancy procedures - checkout , deposit release
    • Plus many more , too much to list !!  

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User Guide

Title

                                    LANDLORDS

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     THE TOTAL LETTING SERVICE PROVIDES :-
    • TENANT INTRODUCTION SERVICE
    • FIND TENANT ONLY SERVICE
    • RENT PROCESSING
    • PROPERTY MANAGEMENT SERVICE
    • BESPOKE SERVICE (ask for details)
    • COMPETITIVE FEE STRUCTURE

                          NO LET NO FEE

    BUY TO LET ADVICE

    • Unbiased Advice on potential property purchase
    • Assistance in Finding A suitable Property To Purchase
    • Local knowledge of areas which provide a good return on investment capital.
    • Assistance to prepare the property for the Letting market          
    •   WE DON'T SELL , WE ONLY LET!

          We Are A Specialist Letting Agent not an Estate Agent   

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    Why choose The Total Letting Service as your Agent
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    • Independent Specialist Letting Agent - with over 50 years experience in residential letting
    • Association of Residential Letting Agent (ARLA) member firm - confirming we comply with all the best practice guidelines of our industry.
    • Qualified Staff in all branches
    • Nationwide advertising via Rightmove - the No1 property web site.
    • The expertise to maximize your property's potential
    • BUY TO LET - unbiased advice as we do not sale so have no conflict of interest
    • THE INDEPENDENT QUALIFIED AGENTSPECIALIST FOR RESIDENTIAL LETTING AND PROPERTY MANAGEMENT

      SO DON'T DELAY - call The Total Letting Service Today!!!

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    REMEMBER:
    LOW FEES DO NOT ALWAYS RESULT IN PROFESSIONAL SERVICE!
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User Guide

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Tenants

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    If you are looking for a new home -
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    The Total Letting Service are here to help !

    When looking for your new home it is important to consider the following :-

    BUDGET - how much can you afford ? Most agents will work an a rent to income ratio , for example if you are looking to let a property to the value of £600 per calendar month , then your income will need to be in the region of £18000pa. If you are uncertain please call the office and we will be happy to help.

    Other Expnditure to consider :- all utility bills ( gas , water and electric) Council Tax need to be included in your caluclations when deciding on a maximum budget for rental.


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          WHEN TO START LOOKING FOR A NEW HOME 
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     Most properties available to let are either available immediately or may have tenants in situ therefore The Total Letting Service would suggest you begin looking approx 4- 6 weeks before you wish to move .

    Where to look for your new home ? Most properties available to let can be found on property portals , Rightmove is the number 1 site for Letting Agents to use , so check the site , register for alerts as most good quality property lets quickly.

    VIEWINGS: Once you have seen details of a property of interest contact the office , either telephone or email , include details of when you are available to let and how quickly you need to move as this will help when arranging an appointment to view


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     once a suitable property has been found?
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     The Total Letting Service will require completed application forms , until these have been received viewings will continue at the property.

    The Process - Once application forms have been received the office will check the forms and submit to Homelet( the reference agency we use) Homelet will proceed to process and credit check the details supplied. Please remember this process can take a few days!

    Once a satisfactory report has been received from Homelet , the office will contact you to discuss potential move in dates and explain the rest of the process . Please note the minimum time period between satisfactory references and moving in will be 10 working days.

    Tenancy Agreement - This is usually for a fixed term of 6 OR 12  months this is a legal document which confirms you will pay the Landlord rent for this period , please do not enter into any legal agreement without seeking independent advice.

    REMEMBER THE TOTAL LETTING SERVICE ARE HERE TO HELP!!

    If you have any questions about finding your new home to let, please contact the office where our friendly and helpful staff will be happy to answer any questions you may have.

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    WHO IS THE LOOKING AFTER THE PROPERTY ?
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    • Some Landlords will manage the property themselves , just using an agent to find a new Tenant - this means once the tenancy starts you will deal directly with the Landlord
    • Managed Property - The Agent will continue to be the point of contact for maintenance , rent payment etc
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User Guide

Title

               THE LOCAL SPECIALIST LETTING AGENT

  • Introduction

    THE TOTAL LETTING SERVICE-The Family Letting Agent
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    Established  to provide Trowbridge and Bradford on Avon  with a Regulated Independent specialist letting agent by Hayley Brinn , the company has gone from strength to strength building on the solid basis of providing high quality service to Landlords and Tenants at competitive fees.

    As a well established Letting Agent we have provided advice to potential investor Landlords and have many clients who have benefited from our professional service and built successful portfolios of properties , as we are able to provide unbiased honest advice on all aspects of the purchase and letting of the property.

    Our Head Office is based in purpose built  within the Kingston Mills Development in the centre of town providing easy access for the train station and with parking outside visiting our office could not be easier

  • Team Member

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    BRADFORD ON AVON OFFICE TEAM 

    We have a professional and qualified team based in our spacious purpose built head office who know the area and letting industry extremely well and are always available to offer help and advice.


  • Team Member

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    Hayley Brinn - Director

    I set up the Total Letting Service to provide Landlords with an Independent Specialist Agent who could offer unbiased advice and professional advice to Landlords in all aspects of Letting , Property Management and Buying to Let".

    I started The Total Letting Service over 17 years ago after having an established career within the residential letting industry with a leading Corporate Agent. I realised as most Letting Agents were primarily Estate Agents , landlords with property to let had little choice and hence The Total Letting Service was set up as AN INDEPENDENT SPECIALIST AGENT DEDICATED 100% TO LETTING AND PROPERTY MANAGEMENT

    As a member of ARLA ( Association of Residential Letting Agents) I was the first Letting Agent in Trowbridge to become a Regulated Agent offering Landlords and Tenants the peace of mind to know all best practice procedures are followed and Client Account Protection is in place.

    I decided to move our Head Office to Bradford on Avon , as the town provides a wonderful working environment and Bradford on Avon does not have an Agent dedicated 100% to residential letting property management" The Total Letting Service have expanded through recommendation and now manage a portfolio of various properties from village to town , apartments to manor houses.

  • Team Member

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    Tara Hedges - Accounts 
    Tara joined the Company after University and has been with Company for the past 11 years . 
    Formally Tara ran the Chippenham office and now deal with the accounts for the Company.

  • Team Member

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    Emma Allen Curry - inventory clerk 
    Emma is an experienced Inventory clerk  having worked as an independent inventory clerk for various different Agents in the local Area , Emma brings with her a wealth of experience  and deals with the checkout procedures .

  • Team Member

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    Jo Haley - Property Maintenance 
    Jo has joined the company and oversees the property maintenance keeping landlords and Tenants fully informed of progress . Jo has many years experience within the Banking industry which with her excellent customer service skills makes Jo well equipped to deal with any queries from Landlords or Tenants.
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    User Guide

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    • Introduction

      Testimonals Received by The Total Letting Service
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      The Total Letting Service offer a professional and friendly service to Landlords and Tenants. Please find below a small selection of testimonals received from satisfied Landlords and Tenants who have used The Total Letting Service to find either a new tenant or new home.

    Testimonials from Landlords

    • Landlord Testimonial

      Making the Letting Process Simple

      Thank You for finding such lovely Tenants for my property and making the process so simple and stright forward !

      Mr H, Trowbridge

    • Landlord Testimonial

      The Total Letting Service excels

      The main concern for any Landlord is that the property is rented by responsible paying tenants and regular visits and checks are conducted on their behalf. Furthermore, any maintenance work or repairs are carried out at competitive rates and to a high standard. The Total Letting Service excels in all of these important areas.

      The process of renting your property is made painless and well worth the value of the management fees charged. I can count on one hand the number of weeks the property has been vacant over the 12 years, which is testament to the professional and personal service they provide.

      Quite clearly I have no hesitation in recommending The Total Letting Service to any prospective Landlord as they have served me well and as a result have become dear friends to I whom I owe a debt of gratitude.

      Mr Grace , Cumbria

    • Landlord Testimonial

      They are attentive, professional and courteous

      I can say with all honesty that they have been a great partner to have looking after my property. They are attentive, professional and courteous even when I may not be quite so courteous in return.I have  come to rely on Hayley and her team to act on MY behalf and to keep me appraised of the state of the rental market in the UK.

      Mr C  , Cyprus

    • Landlord Testimonial

      Service is the  highest standard

      Thank you so much for the care you take of my property . Your service and dedication to quality is of the highest standard.

       

      Ms G, U.S.A.

    Testimonials from Tenants

    • Tenant Testimonial

      I wish To Recommend the First Class Service
      I am writing to praise the service I have received from The total Letting Service .I have been treated me with respect , as a client looking for a home rather than just a prospective tenant! I wish to recommend the  first class service, I will recommend your Company forthwith.
      My thanks once again on being a satisfied customer of your Company.
      Long may you reign!! "

      Mrs C, Chippenham

    • Tenant Testimonial

      All your help
      Thanks a lot for all your help with the flat

      and everything, you have all been fantastic and we both are very grateful.

      Regards, Land J

    • Tenant Testimonial

      one in a million!

      Just to say a massive thank you for everything you have done, we truly appreciate it.
      You have gone above and beyond the call of duty and we are so grateful to you for securing us a roof over our heads. You are one in a million! "

      M& P

    • Tenant Testimonial

      Making my move so painless

      Thank you for all your help and making my move so painless! "

       

      A.B Chippenham

    • Tenant Testimonial

      Fantastic and Helpful
      We just wanted to thank you for helping us find our new home. You were absolutely fantastic and so helpful, we could never thank you enough. "

      Best Wishes, Rachel and Gabriele.

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    Disclaimer

    The content on this Microsite has been uploaded by The Total Letting Service, Bradford on Avon. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to The Total Letting Service, Bradford on Avon. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by The Total Letting Service, Bradford on Avon. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.