Union, Union

Please tell us about the good and bad aspects of living in your local area:

I know there allow small pet. But I actually very very afraid dog, I just hope everyone can hold the dog when they in the building, except their own flat, especially in the lift. Building management never notice the tenant about the manner if they have small,pets. The dog is not allowed enter to BASE, but I see them in the memebership Lounge. I wonder the dogs must walk through the BASE and go into the Lounge,.Two tenant do not hokd the dogs and let them run in the Lounge .

How has the building management responded to any problems or issues you have raised:

respone email,quick, but the action is slow. Not yet repair the micorowaves, just send a temporary one for use. but we are 3 people are living here, no more space.

Please share one thing (or more) which you wish you had known before you moved in:

The matching process should included the question about the pets. someone may afraid dogs or cats. and at least dont let them live in the same floor.

Please tell us about the good and bad aspects of living in your local area:

I'm doing this review for the second time since my arrival April 2024. Location is perfect! Surrounded by various restaurants, shops, free bus route, Aviva, Science Museum, markets, First Street and much more! Wish I could stay!

How has the building management responded to any problems or issues you have raised:

Had an issue with my bedroom door sticking, bedroom bed sqeeking lifting up and down, toilet leaking underneath, leak in ceiling at entrance door and these matters were all addressed immediately. Tom is the best and responds directly and promptly.

Please share one thing (or more) which you wish you had known before you moved in:

Good - love the location as a person involved in the Arts having Aviva right next door is great! Enjoy the Market every Saturday at Campfield

Please tell us about the good and bad aspects of living in your local area:

Please clean the lift doors on the third floor. There is some horrid muck on them. I’ve reported it to the reception staff three times now (three different people) and they always say they’ll sort it. But months later it is still there.

How has the building management responded to any problems or issues you have raised:

They lie about helping but never actually do anything to help

Please share one thing (or more) which you wish you had known before you moved in:

The internet is very poor. They constantly change the password so it’s difficult to access but even when you’re in you lose connection.

Please tell us about the good and bad aspects of living in your local area:

Good location with a range of restaurant, bars and shops available in walking distance. Little traffic noise heard from the rooms, although I am on 31st floor, but minimal disturbance. There’s great bus and rail access.

How has the building management responded to any problems or issues you have raised:

Not very well. Repairs are slow, it took my toilet seat nearly 3 weeks to be replaced. My flatmate threw things at my head and it took over 2 weeks to be moved away from someone that was violent, despite having an independent witness to this and my flatmate admitting it.

Please share one thing (or more) which you wish you had known before you moved in:

I wish they would be more transparent with the fact that they won’t move you quickly, you really have to self advocate to be moved. It’s an uphill battle and if you’re not confident or persistent they would encourage you to stay where you are.

Please tell us about the good and bad aspects of living in your local area:

The location is amazing, 10mins walk to anywhere around the city centre. lots of bars, restaurants around

How has the building management responded to any problems or issues you have raised:

I’ve not yet had any issues so I have yet to experience the management

Please share one thing (or more) which you wish you had known before you moved in:

Nothing comes to mind, they take you around and tell you most things. I think the events should be advertised more/made more accessible , thats one area which I would like to know.